Hertz Car Rental - Lomita - Lomita Boulevard

- 1859 Lomita Blvd, Lomita, CA 90717

For residents across California, particularly within the dynamic and often fast-paced South Bay communities of Los Angeles County, having convenient and reliable access to car rental services is a practical necessity. Whether it’s for local errands, temporary transportation during vehicle repairs, or embarking on a much-needed weekend getaway, the expectation is for a straightforward and efficient rental process. Hertz Car Rental, a globally recognized brand, operates a branch at 1859 Lomita Boulevard in Lomita, aiming to serve these local mobility needs. However, drawing directly from recent customer feedback, it becomes clear that potential renters in California should be aware of significant operational challenges and customer service issues reported at this specific location.

Lomita, situated within the South Bay, is part of a larger interconnected network of cities where residents heavily rely on personal vehicles. The demand for accessible and dependable car rental services is consistently high, making it crucial for providers to maintain consistent service quality and vehicle availability. While Hertz as a brand offers a wide range of vehicles and various rental options, the experiences detailed by customers at this particular Lomita branch paint a concerning picture. Understanding these reported issues, from staffing inconsistencies to reservation management, is essential for any Californian considering renting from this specific location. This comprehensive overview will detail the location's context, the general services Hertz typically offers, and, most critically, the specific features and considerable drawbacks highlighted by real customers, to ensure local users are fully informed before making their choice.

Hertz Car Rental - Lomita - Lomita Boulevard is situated at

1859 Lomita Blvd, Lomita, CA 90717, USA

The branch's position in Lomita makes it accessible for residents of cities such as Torrance, Harbor City, San Pedro, and Rolling Hills Estates. Being a neighborhood branch, its primary focus is on local residents and businesses rather than air travelers. Accessibility by car is generally straightforward due to its location on a main road. Public transportation options in Lomita might be limited, meaning most customers would typically drive to the location for pick-up.

The stated operating hours for this location are typically Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM, with the branch being closed on Sundays. These hours are generally designed to accommodate weekday business and limited weekend rental needs. However, as noted in customer reviews, adherence to these hours and staff availability during these times appear to be significant issues.

• Diverse Vehicle Fleet: Hertz typically offers a broad selection of vehicles, including economy cars (e.g., Chevrolet Spark, known to be a popular option at this location) for budget-conscious travel, compact and mid-size sedans (e.g., Mazda 3, Ford Focus), standard and full-size vehicles, a range of SUVs (e.g., Nissan Rogue, Chevrolet Equinox), minivans, and sometimes specialized categories like electric vehicles (e.g., Manager Special EV, Chevrolet Bolt EUV), box trucks and cargo vans, and even vehicles from their Ultimate Collection (exotics) in some larger markets.
• Flexible Rental Periods: Customers can typically choose from daily, weekly, or long-term rental options, providing flexibility for short trips, extended personal use, or temporary vehicle replacement during repairs.
• Optional Add-ons and Services: Hertz generally provides various optional additions to enhance the rental experience. These can include GPS navigation systems, child safety seats (infant, toddler, booster), and various insurance protection options (e.g., Loss Damage Waiver - LDW, Liability Insurance Supplement - LIS, Personal Accident Insurance - PAI, Personal Effects Coverage - PEC). Fuel options also typically include returning with a full tank or purchasing a fuel service.
• One-Way Rentals: Hertz usually facilitates one-way car rentals, allowing customers to pick up a vehicle at one location and drop it off at another, which is useful for longer journeys across California or out of state.
• Hertz Gold Plus Rewards Program: Customers can join the loyalty program to earn points, expedite the pick-up process, and access member-exclusive benefits and discounts.
• Business-to-Business Services: Hertz also offers tailored rental programs for businesses, including corporate accounts and services for meetings and conventions.

• Significant Staffing and Availability Issues: The most prominent and concerning highlight from customer reviews is the consistent complaint about staff being absent for extended periods, frequently on "lunch break" with no one available to assist customers. This has led to wait times of "1h 30min" and multiple "costumers came already and waiting and having the same situation."
• Lack of Communication and Responsiveness: Customers report that phones go unanswered during these alleged "lunch breaks," leading to extreme frustration and an inability to resolve immediate issues or inquiries.
• Reservation Management Problems: A critical issue highlighted is the alleged practice of giving away "people's cars who had pick up reservation times during their lunch break." This indicates a severe breakdown in reservation management and respect for customer commitments, forcing customers to argue about their pre-booked vehicles.
• Poor Customer Service Attitude: Customers report arguments with staff when inquiring about their cars, suggesting an unhelpful and confrontational approach to problem-solving.
• Recommendations for Alternatives: The strong sentiment from dissatisfied customers is a direct recommendation to "DON'T COME HERE, GO IN TORRANCE. IS MUCH BETTER," specifically endorsing "Enterprise down the street who are helpful, don't all take a 2 hour lunch at the same time, and have many more vehicles in stock." This direct comparison underscores a significant disparity in service quality.
• Cleanliness of Vehicles (General): While specific reviews on cleanliness for this location are limited, Hertz generally states a "Gold Standard Clean" policy, implying vehicles should be well-maintained and clean. However, the operational issues might impact consistent adherence to this standard at this particular branch.

Address: 1859 Lomita Blvd, Lomita, CA 90717, USA

Phone: (310) 891-3061

Mobile Phone: +1 310-891-3061

For residents of California, particularly those in the South Bay communities like Lomita, Torrance, and San Pedro, a local car rental agency is a valuable resource. The Hertz Car Rental branch on Lomita Boulevard, due to its physical presence in a convenient neighborhood location, could theoretically serve as an accessible option for temporary transportation needs, weekend trips, or vehicle replacements. Hertz as a brand offers a diverse fleet, competitive pricing (with average daily prices from $50 USD/day and a "good deal" price around $30 USD/day, and specific popular models like the Chevrolet Spark and Nissan Rogue available), and various rental periods, which would typically cater to the varied demands of Californian locals. The potential for electric vehicle rentals (like the Manager Special EV) also aligns with California's growing interest in sustainable transportation.

However, the overwhelming and consistent negative feedback from actual customers presents significant caveats that local Californians must seriously consider. The recurring complaints about extended and seemingly uncoordinated "lunch breaks," leading to prolonged wait times and unanswered phone calls, indicate a severe lack of operational reliability. For individuals with scheduled appointments, urgent needs, or limited time, this kind of unpredictability is not merely an inconvenience but a major disruption. The alleged practice of giving away pre-reserved vehicles due to staff absence, coupled with arguments from employees when customers inquire about their rentals, speaks to a fundamental breakdown in customer service and professional conduct.

The direct comparison by a reviewer, suggesting that "Enterprise down the street" is a far better alternative due to its helpful staff, consistent availability, and larger vehicle stock, serves as a strong warning. For locals who prioritize efficiency, reliability, and respectful customer interaction, the experiences at this Hertz Lomita branch may fall far short of expectations. While the physical location is convenient, the operational challenges described by multiple customers suggest a high risk of frustration and wasted time.

Therefore, while the address might appear suitable on a map, potential renters in California are strongly advised to proceed with extreme caution or, as recommended by other locals, consider alternative car rental providers in the Torrance and South Bay area. It is crucial for locals to review recent customer experiences, particularly those highlighted in negative feedback, before committing to a rental from this specific Hertz location to avoid potential disappointment and logistical headaches.

Hertz Car Rental - Lomita - Lomita Boulevard

1859 Lomita Blvd, Lomita, CA 90717, USA