Hertz Car Rental - Lovell Field Airport

- 1101 Airport Rd, Chattanooga, TN 37421

For residents across Tennessee, particularly those in and around the Chattanooga area, access to convenient and reliable car rental services is a common need, whether for business travel, personal trips, or managing temporary transportation challenges. Hertz Car Rental, a globally recognized brand, operates a location at Lovell Field Airport (CHA) in Chattanooga. This article aims to provide a clear and factual overview of this specific Hertz branch, offering insights from a local Tennessee perspective. We will detail its location and accessibility, the general services one might expect, and delve into some important considerations, including its operational model, based on available public information and customer feedback.

Introduction / Overview

Hertz Car Rental at Lovell Field Airport is situated directly within Chattanooga's main airport, serving as a primary point of contact for travelers arriving by air, as well as for local residents seeking rental vehicles. As an airport location, its primary function is to provide immediate ground transportation upon arrival. Hertz is known for its wide range of vehicles, from economy cars suitable for quick trips around Chattanooga to larger SUVs for family adventures in the Tennessee mountains, and even specialty vehicles. It's important for local users to understand that, as indicated by some customer reviews, this particular Hertz location at Lovell Field Airport may operate as a franchise. This distinction can sometimes lead to different customer experiences, policies, and operational nuances compared to corporate-owned Hertz locations. While the core services of a major brand like Hertz are generally consistent, specific local management practices can influence aspects like vehicle availability, cleanliness standards, and customer service responsiveness. Therefore, understanding this aspect is key for Tennessee locals considering this branch for their rental needs.

Location and Accessibility

The Hertz Car Rental at Lovell Field Airport is precisely located at 1101 Airport Rd, Chattanooga, TN 37421, USA. Being directly at the airport, its accessibility is unparalleled for those flying into or out of Chattanooga. Upon arrival at Lovell Field, customers can typically walk to the Hertz counter located within the terminal, making for a very convenient pick-up process. For local Tennessee residents not flying, reaching the airport is generally straightforward. Lovell Field Airport is situated east of downtown Chattanooga, with direct access via Airport Road which connects to major thoroughfares such as Highway 153 and ultimately Interstate 75. This connectivity makes the location reasonably accessible by car from various parts of Chattanooga, Cleveland, and other nearby communities in Southeast Tennessee. While public transportation directly to the airport might be limited compared to city centers, the ease of access via car, taxi, or rideshare services ensures that locals needing airport-based rental services can reach it efficiently. The airport setting also means that directions for returning the vehicle are usually well-marked within the airport's car rental return area.

Services Offered

• Standard Vehicle Rentals: Hertz at Lovell Field Airport typically offers a broad selection of vehicles, including economy cars, compact, mid-size, and full-size sedans. Popular choices at this location often include SUVs like the Nissan Rogue, suitable for diverse Tennessee terrains and family travel.
• Specialty Vehicle Collections: Depending on availability and corporate guidelines, this branch may offer vehicles from Hertz's specialized collections, such as electric vehicles, luxury cars, or larger options like box trucks and cargo vans for specific moving or business needs.
• Flexible Rental Durations: Customers can generally choose from various rental periods, including daily, weekly, and monthly options, providing flexibility for different travel plans or temporary transportation requirements.
• One-Way Rentals: For those planning a trip across Tennessee or out of state, Hertz usually facilitates one-way rentals, allowing pick-up at Lovell Field and drop-off at another Hertz location. However, as noted in reviews, the "franchise" nature of this location might introduce restrictions on one-way rentals to non-franchise locations or require specific confirmation.
• Hertz Gold Plus Rewards Program: As part of the Hertz system, members of the Gold Plus Rewards program can generally expect benefits like expedited service and earning points. However, as customer reviews indicate, certain program benefits like "Ultimate Choice" might not be fully operational at franchise locations, requiring customers to go through a more traditional counter process.
• Optional Add-ons: Standard optional equipment like GPS navigation systems, child safety seats, and various insurance protection plans (e.g., Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS)) are typically available.
• Electronic Toll Pass Service: Like most major rental agencies, Hertz vehicles often come equipped with electronic toll transponders. Customers should inquire about the terms and fees associated with this service to avoid unexpected charges, as mentioned in customer feedback related to toll collection policies.

Features / Highlights

• Airport Convenience: Being located directly within Lovell Field Airport provides immediate access to rental vehicles upon arrival, a major advantage for air travelers and a convenient option for locals needing airport pick-up or drop-off.
• Recognized Brand Name: Despite being a franchise, the Hertz brand name typically assures customers of a certain level of standardized procedures and vehicle maintenance, backed by a global network.
• Diverse Fleet for Local Needs: The availability of various vehicle types, from sedans for city driving to SUVs for exploring Tennessee's outdoor attractions, caters to a wide range of local transportation requirements.
• Challenges with Customer Service and Operations (as per reviews): It is important to note the significant concerns raised in customer reviews regarding this specific location. Issues cited include long wait times, challenges with customer service responsiveness (especially with non-local phone numbers or email), difficulties extending reservations, and concerns about vehicle cleanliness ("absolutely filthy"). The mention of the branch being a "franchise location not corporate" is repeatedly highlighted by customers as a reason for these operational discrepancies, including restrictions on driving areas or non-standard paperwork processes.
• Conflicting Information and Policies: Customers have reported receiving conflicting information regarding overbookings and reasons for vehicle unavailability, as well as inconsistencies in applying standard Hertz benefits.
• Vehicle Condition Concerns: Repeated feedback about vehicles being "dirty" and "filthy" upon pick-up indicates a potential challenge with cleanliness standards at this specific branch, which is a critical factor for any renter.

Contact Information

Address: 1101 Airport Rd, Chattanooga, TN 37421, USA

Phone: (423) 654-3400

Mobile Phone: +1 423-654-3400

Conclusion: Why this place is suitable for locals

For Tennessee locals, particularly those in the Chattanooga area needing an airport-based car rental, Hertz at Lovell Field Airport offers the primary convenience of being located directly at CHA. This can be suitable for individuals flying in or out of the city who require immediate ground transportation. The presence of a globally recognized brand like Hertz means access to a broad fleet of vehicles, potentially including various car types to suit diverse needs for personal or business travel across Tennessee. However, it is crucial for local users to approach this specific location with full awareness of the potential operational challenges and customer service experiences highlighted in multiple reviews, particularly given its status as a franchise. For locals, this means carefully reviewing all rental terms, confirming reservations directly with the local branch if possible, thoroughly inspecting vehicles before leaving the lot, and understanding policies regarding tolls and extensions. While the convenience of an airport location is undeniable, locals might benefit from verifying current conditions and policies to ensure a smooth and satisfactory rental experience in Chattanooga.

Hertz Car Rental - Lovell Field Airport

1101 Airport Rd, Chattanooga, TN 37421, USA