Hertz Car Rental - Madison - Dane County Regional Airport (MSN) Photos










Hertz Car Rental - Madison - Dane County Regional Airport (MSN) Introduce
For many Wisconsin residents and visitors flying into the state, securing reliable transportation immediately upon arrival is essential. Hertz Car Rental at Dane County Regional Airport (MSN) in Madison provides an on-site, in-terminal option for quick access to a vehicle. This location serves as a critical gateway for travelers needing to drive to destinations throughout Madison, the state capital, or journey onward across the beautiful landscapes of Wisconsin, from the Milwaukee area to the vast Northwoods.
Hertz, a globally recognized name in the rental car industry, maintains a fleet designed to accommodate various needs, whether you are in town for a brief business meeting, a family visit to the University of Wisconsin-Madison, or an extended road trip. Located within the airport terminal, the service aims to offer convenience and a wide selection of vehicles right where you need them most: after you step off the plane. While the convenience of an airport location is a significant benefit, potential renters—especially those traveling on later flights—should pay close attention to the specific operating hours and policies to ensure their travel plans align seamlessly with the services provided.
The Hertz counter is positioned for maximum convenience, located directly within the terminal building of the Dane County Regional Airport (MSN) in Madison, Wisconsin. Upon arrival, travelers can typically walk from the baggage claim area directly to the rental car counter without needing a shuttle bus, which significantly speeds up the process of getting on the road.
The physical address places the service right at the heart of the airport's operations, close to the city of Madison’s major commuting routes, facilitating easy departure for destinations both local and statewide.
- Address: 4000 International Ln, Madison, WI 53704, USA
- Pick-up: The rental location is in-terminal. Walk to the counter inside the airport terminal to meet the staff.
- Accessibility: The location features a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring a more inclusive service for all travelers arriving at MSN.
- Monday - Friday: 8:00 AM – 7:00 PM
- Saturday: 8:00 AM – 4:00 PM
- Sunday: 8:00 AM – 6:00 PM
As a full-service car rental agency operating from a major regional airport, Hertz at MSN offers a comprehensive range of vehicles and supplementary services tailored for air travelers.
- Diverse Vehicle Fleet: The inventory typically spans all major categories, including Economy cars (ideal for cost-saving city driving), Midsize/Standard sedans (like the Nissan Altima or Toyota Camry), Full-size, various SUVs (such as the Nissan Rogue or Ford Escape), and Minivans, up to Premium and Luxury cars. Specialty vehicles like pickup trucks may also be available.
- Onsite Services: Being an in-terminal location, the service includes dedicated onsite staff and immediate access to the car lot, minimizing transfer time from the airplane to the driver's seat.
- Payment Flexibility: The agency accepts a wide array of payment methods, making the check-out process convenient for most travelers. Accepted forms include Credit cards, Debit cards (with specific rules often applying to the deposit and driver requirements), and NFC mobile payments for quick transactions.
- Optional Add-ons: Travelers can enhance their rental with various add-ons such as GPS navigation units, supplemental liability insurance (LIS), Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), and various Child/Infant Car Seats and Booster Seats.
- Fuel Options: Customers are typically offered a choice in how to handle fueling, including prepay fuel options, having the agency refill at the end of the rental for a charge, or refilling the tank themselves prior to return.
While the convenience of a major airport location is paramount, this Hertz branch provides specific features designed to appeal to various groups of Wisconsin travelers.
- Active Military Discounts: A notable highlight is the availability of discounts for Active military personnel. This commitment provides excellent value for members of the armed services and their families traveling through MSN.
- High Accessibility Standards: The designated Wheelchair accessible entrance and Wheelchair accessible parking lot demonstrate a dedication to accommodating customers with mobility challenges, ensuring that the rental process is as smooth as possible from arrival.
- In-Terminal Location: As an "onsite service," the rental counter is a short walk from baggage claim, which is a major time-saver for busy travelers.
- Flexible Payment Technology: The acceptance of NFC mobile payments caters to the modern traveler looking for quick, contactless transaction methods.
- After-Hours Return Option: Although the counter closes, most airport locations, including MSN, offer an After Hours Return service, allowing customers to drop off the vehicle and keys at a designated area outside of regular operating hours, though this should always be confirmed at the time of pick-up.
For reservations, current pricing, or to address concerns related to a booking at the Dane County Regional Airport location, Wisconsin users can reach out using the following contact details:
- Address: 4000 International Ln, Madison, WI 53704, USA
- Phone: (608) 241-3803
- Mobile Phone: +1 608-241-3803
Choosing Hertz Car Rental at Dane County Regional Airport (MSN) is primarily about convenience and brand reliability for travelers arriving in Madison, Wisconsin. The in-terminal location is an undeniable time-saver, a significant advantage for those on tight schedules. Furthermore, the availability of specialized offerings such as the Active Military Discount and the commitment to accessibility via wheelchair-accessible facilities make it a beneficial choice for specific customer groups. The broad fleet selection ensures that whether you need an economical car for traversing the city or a comfortable SUV for a family excursion through the Wisconsin Dells, a suitable option is available.
However, potential renters, particularly those with evening or delayed flights, must proceed with caution and proactively confirm the specific closing hours for the Hertz counter on their day of arrival. Recent customer feedback has highlighted instances where the desk closed precisely at the advertised time, leaving customers with prepaid reservations stranded. To ensure a seamless experience, it is highly recommended that customers with late arrivals contact the local branch ahead of time to re-verify the closing time and understand the exact protocol for late pick-up or if an accommodation will be made for delayed flights. Furthermore, always document the condition of the vehicle at pick-up and drop-off, including fuel and mileage, to prevent disputes over upgrade charges or fees, which has been a source of past customer dissatisfaction. By being well-informed and taking these simple precautionary steps, Wisconsin travelers can maximize the convenience and service offered by this major airport provider.
Hertz Car Rental - Madison - Dane County Regional Airport (MSN) Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Madison - Dane County Regional Airport (MSN) Location
Hertz Car Rental - Madison - Dane County Regional Airport (MSN)
4000 International Ln, Madison, WI 53704, USA
Hertz Car Rental - Madison - Dane County Regional Airport (MSN) Reviews
flightdesknumberprepaidparkingscamemailcallfueldebit card
★ 5★ 4★ 3★ 2★ 1Terrible. Gave me a downgrade car. Still got charged for my the upgrade I booked. Returned it full and sent a pic of the full tank and mileage but got charged $100 fuel fee. Keep getting denied. Avoid at all cost
Jul 23, 2025 · Jeremiah MitchellTHEY STOLE OUR MONEY AND LEFT US STRANDED TRAVELERS.Our plane touched down right on schedule at 7:05pm, local time. We de-planed went straight to pick up our bags and our PREPAID rental car just to find the rental desk closed.The friendly man staffing the competitor's booth told us that this happens every day: the employees walk out at 7pm and offer no more rental cars, even though customers have reservations. (I would have expected a text or an email about the closure time, but no information was provided.)I tried calling the listed phone number, but after crawling through the long voice-menu, there was no option to talk to anyone. No one cares, and the company is just happy that they already stole my money with a "prepaid reservation."While we were renting from another company, we saw another fellow traveller in the same position as us— his plane had been delayed, and he also had to rent another car because the desk was closed.I expected to be able to pick up my car at the airport; in reality, nobody was present to serve me. I expected to be able to talk to someone in a remote call center, at least; in reality, nobody answered the phone.I expect a refund for my reservation; I anticipate that Hertz will not act responsibly. Let them go down in history as highway robbers.
Mar 28, 2025 · James FinlinsonI would give this Hertz 0 stars if I could. I am a loyalty member with Hertz and typically rent from them for work 2-3 times a month; this experience will make me choose a new rental car company. When I arrived I was told there was not a rental car available (I had confirmed my reservation weeks prior) and the extremely unhelpful and rude customer service associate refused to cancel or modify my reservation to ensure I would not be charged for the day that THEY did not have a car available.I was told I would have to return the following day but would NOT be guaranteed a rental car. After spending over an hour with the national Hertz rental line, I was assured that I would receive a car and complementary upgrade at the location. When I arrived at the rental car location (again) I was greeted by an extremely rude and unprofessional manager who told me that not only would I not be receiving an upgrade, but if it were up to him I would not be receiving a refund as it was somehow MY fault that my flight was delayed three hours and they did not have a rental car. After explaining that this flight delay would have only given Hertz more time to prepare a car, the manager simply stormed off and refused to give me my upgrade.AVOID AT ALL COSTS EVEN IF YOU ARE A LOYALTY MEMBER, THIS LOCATION IS A COMPLETE NIGHTMARE
Aug 28, 2025 · Ryan EricksonDealing with this counter was the most shocking experience. They had issues with using an international debit card, which is completely absurd since it is a car rental place at an airport! They told us to call some number, which once again since we were international, was not an easy task! After a lot of back and forth, they let us borrow their phone which was very clearly available on their desk, and we cancelled our reservation, and we were sure not to make a new one with them. It was by far the least helpful customer service desk I've ever experienced.
Aug 30, 2025 · Danielle WilsonDo not prepay for your car rental! I returned the car a day early and received no credit for doing so because I had prepaid. I prepaid because that is what I was asked to do when I checked out the car. They make a policy that automatically works in their favor. Also, the inside windshield was impossible to see out of with the hazy film build-up. I felt like I was looking through a foggy fish tank. I washed it twice and it was still streaked. I have probably rented my final time from Hertz!
Aug 01, 2025 · Jean Lantz
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