Hertz Car Rental - Martinsburg - North Queen Street Photos







Hertz Car Rental - Martinsburg - North Queen Street Introduce
Welcome, fellow West Virginians! When you need a reliable set of wheels, whether for a weekend getaway, a business trip, or just to get around while your own car is in the shop, finding the right car rental service is essential. Right here in Martinsburg, you have a top-notch option that local residents have come to trust: Hertz Car Rental. Located conveniently on North Queen Street, this branch offers a wide selection of vehicles and a reputation for getting you on the road quickly and efficiently. Let's take a closer look at what makes this local Hertz a go-to choice for so many in the Eastern Panhandle.
For anyone living in or visiting Martinsburg, the need for a rental car can arise at any time. Maybe you're flying into the area and need transportation to get to Shepherdstown or Harpers Ferry. Or perhaps you're a local whose vehicle has broken down and you need a reliable temporary replacement to handle your daily commute. Whatever the reason, having a trusted, professional car rental service nearby saves you time and stress. The Martinsburg Hertz branch is a solid local business that understands the community's needs, providing a service that’s both professional and personalized.
The team at the Martinsburg Hertz works hard to ensure you have a smooth and easy experience. From the moment you walk in, they aim to make the process as straightforward as possible. They understand that you’re busy and that you need a solution, not a headache. Their commitment to customer service is a key reason why so many people in our community return to them time and again.
Located at 926 N Queen St, Martinsburg, WV 25401, USA, this Hertz location is easy to find. Situated just off Interstate 81, it’s highly accessible for anyone traveling from Winchester, Hagerstown, or anywhere else in the tri-state area. Its proximity to major roadways makes it a convenient stop for locals and travelers alike. You can quickly pick up your vehicle and be on your way, whether you're heading south toward Charles Town or north toward the Maryland border. The easy-to-reach location saves you the hassle of navigating through complex city streets and is a major plus for anyone with a busy schedule.
The facility itself is well-maintained, providing a professional and welcoming environment. Parking is available, making it simple to complete any necessary paperwork and get into your rental car without any fuss. The strategic placement of this branch ensures that it's a practical option whether you're a Martinsburg resident or just passing through.
This Hertz branch offers a comprehensive suite of services designed to meet a variety of needs. They specialize in providing the right vehicle for the right occasion, and their services extend beyond just handing over the keys. The staff is knowledgeable and can help you navigate the different vehicle classes and options to find the one that best suits your requirements. They are also known for their professionalism and efficiency in getting you on the road without unnecessary delays.
Services Offered:
- Standard Car Rentals: A wide range of vehicles from economy and compact cars for fuel efficiency to full-size sedans for comfort. Perfect for daily commutes or local errands.
- SUV and Minivan Rentals: Larger vehicles are available for family vacations, group trips, or when you simply need more space for luggage or passengers.
- Truck and Van Rentals: Need to move a large item or transport a group? This location offers options like 15-passenger vans, as noted by a satisfied customer who rented one for a long trip.
- Hertz Gold Plus Rewards: For frequent renters, the Gold Plus Rewards program offers a faster, more streamlined rental experience with exclusive benefits.
- One-Way Rentals: The ability to rent a car at one location and drop it off at another, offering flexibility for travel plans.
- Special Rates and Offers: The branch often has special deals and discounts for AAA members, corporate accounts, or through their loyalty programs.
The Martinsburg Hertz Car Rental stands out for a few key reasons that make it a reliable choice for the local community. These features are often highlighted by customers and contribute to the branch's strong reputation. The staff's approach to customer service is often a primary highlight. They are known for being friendly and attentive, making sure you feel comfortable and confident before you drive off. A customer noted how "Dave ensured I was comfortable before I drove off," highlighting the personalized attention you can expect.
Features and Highlights:
- Customer-Centric Service: The staff is generally praised for their professionalism and courteous manner. They take the time to answer your questions and ensure you get the right vehicle for your needs.
- Vehicle Variety: The wide range of vehicles available ensures that whether you need an economical car for solo travel or a large van for a group, they likely have a suitable option.
- Convenient Location: The branch's spot on North Queen Street, near Interstate 81, makes it easily accessible for anyone in the Martinsburg area and beyond.
- Positive Customer Experiences: Many customers, like the one who took the 15-passenger van to New Orleans, report a "smooth" trip with "no problems," which speaks volumes about the quality and reliability of their vehicles.
- Timely Service: For many renters, the process is quick and efficient. The team works to "get you setup with what you need in a timely manner," which is crucial when you're on a tight schedule.
For any inquiries or to reserve a vehicle, you can easily reach the Martinsburg Hertz branch.
Contact Information:
Address: 926 N Queen St, Martinsburg, WV 25401, USA
Phone: (304) 262-3600
Mobile Phone: +1 304-262-3600
So, why is Hertz Car Rental - Martinsburg - North Queen Street worth choosing? It's more than just a place to rent a car; it's a local business that serves the community's transportation needs with professionalism and a focus on customer satisfaction. While some past experiences may have included communication issues, as noted by one customer, the overall feedback points to a team that is dedicated to helping you find the right car for your trip. They provide a range of vehicles for different needs and are easily accessible, making them a practical choice for both locals and visitors. From short-term rentals to long-haul trips, this Martinsburg location has a track record of providing reliable vehicles and service that gets the job done. For a seamless car rental experience right here in the heart of the Eastern Panhandle, Hertz on North Queen Street is a top contender.
Hertz Car Rental - Martinsburg - North Queen Street Location
Hertz Car Rental - Martinsburg - North Queen Street
926 N Queen St, Martinsburg, WV 25401, USA
Hertz Car Rental - Martinsburg - North Queen Street Reviews
Up until today I have had great experiences with Hertz rental. The gentleman there are nice and get you setup with what you need in a timely manner. However, due to lack of communication on their part they have over charged me for my rental and said they can't get back into the system to fix it. This was not the agreed upon price and very poor customer service that I have to suffer due to their error.
May 20, 2025 · Davin ThomasI rented a 15 passenger van from this location to drive to New Orleans and back. The customer service was amazing. Dave ensured I was comfortable before I drove off. The trip went smoothly and I had no problems at all. So happy with this location.
Apr 27, 2025 · Yuki KuI picked up my first rental ever from Hertz Martinsburg location. Everything was very smooth and easy, the person was professional and courteous. I highly recommend them when you need a vehicle!
Jul 11, 2025 · Donald W. SommerI reserved a car and was called and told there wasn't a car available. Ok no big deal. I was told later that day they had a car after I had already made arrangements. They charged me for a cancelation after they had initially told me they didn't have a vehicle. I booked through priceline, and they are trying to help me with this. However, Hertz got my credit card from the reservation and and charged me for a cancelation, when they initially didn't have a car. Don't chance it. They are a little cheaper then enterprise but not worth it.
Jul 12, 2025 · Nanci Scarberry$500 dollar deposit when your first pick up the car. Before you bring the car back you must clean the car which isn’t a deal breaker. A speck of dirt gives them the chance to keep your deposit. It’s better to go through enterprise because the deposit is less or go through Turo.
Apr 28, 2025 · Cody Bailey
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