Hertz Car Rental - Memphis - Getwell Road Photos










Hertz Car Rental - Memphis - Getwell Road Introduce
For many residents of Memphis, Tennessee, and those passing through our vibrant city, having access to reliable transportation is essential. Whether your personal vehicle is in the repair shop, you're welcoming family from out of state, or planning an adventure through the beautiful landscapes of Tennessee, a dependable car rental service plays a crucial role. In Memphis, a familiar name in the rental car industry, Hertz, has a presence on Getwell Road, aiming to provide solutions for your mobility needs.
Hertz Car Rental is a globally recognized brand, synonymous with a broad fleet of vehicles and a long history in the industry. The Getwell Road location, situated in a key part of Memphis, serves as a neighborhood branch designed to cater to the daily rental requirements of the local community. While larger airport locations often focus on air travelers, a branch like this one is typically geared towards residents needing a temporary vehicle for various reasons, offering a more convenient and accessible option closer to home or work.
It's important to approach any service with a balanced perspective, acknowledging that individual experiences can vary. Customer feedback, as we'll touch upon, can highlight areas where a branch might excel or where improvements could be beneficial. However, understanding the core offerings and accessibility of a local rental option like Hertz on Getwell Road can help you make an informed decision for your transportation needs in Memphis and throughout Tennessee. This article will provide an overview of what you can expect from this Hertz location.
Location and Accessibility
Hertz Car Rental - Memphis - Getwell Road is conveniently located at:
1831 Getwell Rd, Memphis, TN 38111, USA
Getwell Road is a significant thoroughfare in Memphis, providing relatively easy access from various residential and commercial areas within the city. This particular branch is nestled within a well-established commercial corridor, meaning it's often close to other businesses, shops, and services that locals frequent. Its accessibility is a key advantage for residents who prefer not to travel to the Memphis International Airport (MEM) for their rental car needs.
The location's position within Memphis means it's well-connected to the city's main road networks, including proximity to major interstates like I-240. This makes picking up your rental car and heading to your destination, whether it's across town or embarking on a longer journey across Tennessee, quite straightforward. While parking in urban areas can sometimes be a consideration, a dedicated rental car facility typically provides ample space for customers during pickup and drop-off, contributing to a more hassle-free experience compared to navigating crowded city centers or airport terminals for a rental.
Services Offered
Hertz Car Rental at 1831 Getwell Road provides a range of services typical of a reputable car rental agency, designed to meet the varied demands of the Memphis community.
- Diverse Vehicle Selection: Customers can generally choose from a wide array of vehicles to suit different travel purposes and budgets. This often includes fuel-efficient economy and compact cars for daily commutes or solo trips, comfortable sedans for business or leisure, and larger vehicles like SUVs, minivans, and sometimes even pickup trucks or cargo vans for families, groups, or moving needs. The fleet aims to provide options for almost any requirement, from a short trip to a cross-state adventure.
- Flexible Rental Durations: Hertz offers various rental periods, allowing customers to rent a vehicle for as short as a day or for extended periods, such as a week or a month. This flexibility is particularly beneficial for locals needing a temporary replacement vehicle, or for those with specific short-term project requirements.
- Optional Protection Plans: To provide peace of mind, Hertz typically offers various insurance and protection options, such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS). These options allow renters to choose the level of coverage that aligns with their personal insurance policies and comfort level.
- Additional Equipment: For added convenience and safety, customers often have the option to rent supplementary equipment like GPS navigation systems for easier travel and child safety seats for families traveling with young children.
- Online Reservation System: Hertz offers an intuitive online platform that allows customers to easily browse available vehicles, make reservations, modify existing bookings, and even check-in online, streamlining the pickup process and saving valuable time.
- Corporate and Business Programs: For local businesses and frequent business travelers, Hertz often provides corporate accounts and tailored programs that can include special rates, simplified billing, and dedicated support, recognizing the specific needs of the business community.
Features / Highlights
While every customer's experience can differ, the Hertz Car Rental location on Getwell Road generally offers several features that make it a viable option for those in Memphis:
- Brand Recognition and Network: As part of the extensive Hertz network, this location benefits from the brand's global presence and established operational standards. This can be reassuring for customers who prefer to rent from a well-known company with a wide range of support services.
- Variety of Vehicle Types: The ability to select from various car classes, from economical models to more spacious options like SUVs, is a significant highlight. This variety ensures that customers can match their rental car to their specific needs, whether it's for a solo commute or a family outing.
- Digital Convenience: The online reservation system is a notable feature, allowing customers to book and manage their rentals from their smartphone or computer, offering a modern and efficient way to secure transportation.
- Loyalty Program Access: Renters can take advantage of the Hertz Gold Plus Rewards program, which provides benefits such as expedited service, earning points toward free rental days, and access to exclusive offers. This can be particularly appealing to frequent renters.
- Neighborhood Location: Being a local, non-airport branch, it is often more accessible for residents who do not need to deal with airport logistics, potentially offering a more relaxed pickup and drop-off environment.
Contact Information
For more information or to make a reservation, you can contact Hertz Car Rental - Memphis - Getwell Road using the following details:
Address: 1831 Getwell Rd, Memphis, TN 38111, USA
Phone: (901) 794-2400
Mobile Phone: +1 901-794-2400
It is always a good practice to call ahead, especially if you have specific questions about vehicle availability, hours of operation, or any particular services you require.
Conclusion: Why this place is suitable for locals
For the everyday needs of Memphis residents and those visiting our part of Tennessee, Hertz Car Rental on Getwell Road offers a potentially suitable and accessible option. Its location away from the immediate hustle of the airport, yet still conveniently situated on a major road, makes it a practical choice for locals seeking a temporary vehicle without the complexities sometimes associated with airport rentals. This branch caters directly to the community, making it a viable alternative when your personal car is unavailable, or when you need an additional vehicle for family or business purposes.
The wide selection of vehicles available means that whether you need an economical car for daily errands around Memphis, a comfortable sedan for a business trip to Nashville, or a larger SUV for a family vacation to Gatlinburg, this Hertz location aims to have a vehicle that fits your specific needs. While past customer reviews highlight the importance of clear communication and consistent service, the fundamental offerings of a global brand like Hertz, coupled with a local presence, provide a foundational level of convenience and accessibility for Tennessee residents. By leveraging their online booking system and familiarizing themselves with the available services, locals can utilize Hertz on Getwell Road as a valuable resource for their transportation requirements in the Bluff City and beyond.
Hertz Car Rental - Memphis - Getwell Road Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Memphis - Getwell Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Memphis - Getwell Road Location
Hertz Car Rental - Memphis - Getwell Road
1831 Getwell Rd, Memphis, TN 38111, USA
Hertz Car Rental - Memphis - Getwell Road Reviews
insurancemoneycallEVpick upbooksysteminformationemployees30 minutes
★ 5★ 4★ 3★ 2★ 1Please be aware that this Hertz location is horrible—poor customer service, unprofessional employees, and poor ambassadors for the business. If you have ever rented a Hertz car, you know that customer service is standard. NOT at this location. I was 30 minutes late picking up a rental that was already paid for and I was greeted by a staff named Federico something. A mid 30's black male. He informed me that he didn't have to hold my reservations because it was over 30 minutes. I said, I will take what you have and then he proceeded to take all of my information insurance and credit card. He was rude and upset the entire process. Before handing over the keys, he said "You know what, I don't have a car for you. How does that feel, to need something from me and not be able to get it?". I was shocked, what happened to this young man to think that the only way to will power is not to give someone a rental. How very sad. I actually felt sorry for him. He ran into their back office and did not return. I had to drive my personal vehicle, which was much nicer than the rental. I hope this guy finds happiness somewhere. Hurt people always try to hurt people. I would NEVER rent from this location. That sad employee is hurting the business.
Jul 06, 2025 · Doris MylesIf I could rate them 0 stars I would. DO NOT book a reservation with hertz! I booked & paid a portion of my rental costs a week in advance, just to be notified two days before my family trip, that they would not have my vehicle in their inventory the day of my trip. I was extremely inconvenienced due to Hertz, because my hotel and tickets to the water park were already paid for & I’m hoping that I can receive a refund for both. Oh& to make matters worse, the staff member who gave me the news about my rental not being available, told ME to call around and check other Hertz locations for a vehicle to accommodate my family, rather than check for a vehicle herself ! Very unprofessional! DO NOT RECOMMEND!
Jun 30, 2025 · Markita RichardsonWe arrived to pick up a cargo van rental in order to move. When we arrived the in office staff told us that she had no cargo van rentals and that there are no cargo van rentals in the entire city of Memphis through Hertz. We asked why she didn't call to notify us (since we took off work to move) and she said that she was "unable to call us" . Then she didn't offer to cancel the reservation, that we would have eventually be charged for, so we sat on hold with customer service for over an hour. Would not recommend rental through Hertz. There are not cargo van rentals in the city of Memphis even though it is available online. In office staff is not helpful and corporate customer service agents are even worse. The customer service agents an in office staff couldn't explain why we were able to book the cargo van with none being available and told us that we must have misread the information online.
Jun 23, 2025 · Jess ColgonisThe customer service on 1831 Getwell Rd, Memphis, TN 38111 is horrible. The associate that picked up the phone while I was confirming my reservation, who’s name is “Chelsea”, was very rude and hung up on me when I asked if I could pick up the car earlier and if the car would be there at the time of reservation. These are valid questions based upon the reviews of this location. I am disappointed and feel disrespected as a first-time renter for Hertz. This experience, so far, has left me considering other rental experiences without a doubt. I haven’t even been to the location to pick the car up and I already don’t want to continue the experience with this location whatsoever. I paid $189.28 for this car just to be disrespected at 9:00 AM an hour before pickup!!!!!
May 17, 2025 · Timothy HarbinAvoid at all costs. We booked a trip across USA which included a rental car from this location. This was booked over 12 months in advance. On the day of collection we were told in a rather blase manner that they didn't have any cars available and told us the airport will have one. No concern for how we were going to get there, which ended up costing us more money and time. When we got to the airport they had no availability and said this franchise is separate to the airport and that they shouldn't have told us to come here. Ruined our holiday and will never use Hertz again and would strongly recommend anyone else to avoid using this shameless company. The state of the office was also unprofessional and in disrepair and did not reflect their position as a leading rental company, it seemed very amateurish.
Jun 21, 2025 · Dominic Bell
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