Hertz Car Rental - Memphis - Memphis International Airport (MEM) Photos










Hertz Car Rental - Memphis - Memphis International Airport (MEM) Introduce
Howdy, Tennessee travelers! Whether you're flying into Memphis for a visit, heading out of town for business or pleasure, or simply need a reliable vehicle while your own is being serviced, convenient and quality car rental is a must. Today, we're putting the spotlight on a globally recognized name right here in Memphis: Hertz Car Rental at Memphis International Airport (MEM).
Hertz is one of the world's largest and most established car rental companies, synonymous with a broad selection of vehicles and a focus on customer service. Their Memphis International Airport location is a key hub for both incoming visitors and local residents, offering a seamless start or end to any journey. This article aims to provide you with a clear, engaging, and factual overview of this prominent Hertz branch, detailing its location, services, unique features, and why it's a suitable choice for our Tennessee community.
In a state like Tennessee, with its vibrant cities, historical landmarks, and breathtaking natural beauty, having reliable transportation is crucial. From exploring the musical heritage of Memphis to embarking on a road trip through the rolling hills, a quality rental car from a trusted provider like Hertz can enhance your travel experience and provide the freedom you need to explore at your own pace.
Hertz Car Rental at Memphis International Airport (MEM) is located at 2495 Winchester Rd, Memphis, TN 38118, USA. This strategic location directly serves the airport, offering unparalleled convenience for air travelers. Upon arrival at MEM, customers are typically directed to the Courtesy Bus Pickup island located on the Baggage Claim level, where a shuttle service will transport them to the Hertz rental counter and vehicle pick-up area. This eliminates the need to navigate busy airport terminals with luggage, streamlining the rental process.
Winchester Road is a major artery in Memphis, making the branch easily accessible for local residents as well, even if they are not arriving by air. Its proximity to the airport means it benefits from excellent road connections to I-55, I-240, and other significant highways, allowing for quick travel to downtown Memphis, surrounding neighborhoods, or out-of-state destinations.
A significant advantage of this Hertz location is its extensive operating hours. The branch is typically open daily from 7:00 AM to 11:00 PM, including weekends. These extended hours provide considerable flexibility for both early morning departures and late-night arrivals, ensuring that renters can pick up or drop off their vehicles at times that suit their travel schedules.
Hertz is renowned for its comprehensive suite of car rental services and a diverse fleet designed to cater to a wide array of customer needs:
Extensive Vehicle Fleet: Hertz offers a vast selection of vehicle types, from fuel-efficient economy and compact cars (like the Nissan Versa or Chevrolet Spark) for solo travelers or short city trips, to comfortable mid-size and full-size sedans (such as the Chevrolet Malibu or Volkswagen Jetta). For families or groups, they provide spacious SUVs (including popular models like the Nissan Rogue and Chevrolet Equinox) and minivans. Specialty vehicles like convertibles, luxury cars, and even electric vehicles (EVs) are also available in select markets, offering premium options for those seeking a unique driving experience.
Short-Term and Long-Term Rentals: Whether you need a vehicle for a single day, a weekend getaway, a week-long business trip, or an extended period of a month or more, Hertz provides flexible rental durations to suit various travel plans and personal needs.
Optional Protection and Coverage: Hertz offers various optional protection products, including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC). These are designed to provide peace of mind during your rental. It's always advisable for renters to review their existing personal auto insurance policies and credit card benefits to understand what coverage they may already have before purchasing additional options.
Additional Equipment and Services: For added convenience, customers can rent optional accessories such as Hertz NeverLost® GPS navigation systems, child safety seats (infant, toddler, and booster), and potentially satellite radio. They also offer options for adding authorized additional drivers to the rental agreement.
Refueling Options: Customers have choices for handling fuel upon return: prepaying for a full tank at the time of pick-up, having Hertz refuel the vehicle upon return (at a higher per-gallon rate), or returning the vehicle with a full tank yourself. This flexibility allows renters to choose the most convenient and cost-effective method.
One-Way Rentals: Hertz often facilitates one-way rentals, allowing you to pick up a vehicle at the Memphis International Airport location and drop it off at another Hertz location, whether within Tennessee or in a different state, offering great flexibility for road trips or moves.
Hertz distinguishes itself with several key features and customer-focused initiatives:
Hertz Gold Plus Rewards Program: This loyalty program offers significant benefits for frequent renters, including expedited service (skipping the counter at many locations), earning points for free rental days, choosing your car from specific zones (where available), and receiving exclusive member-only discounts and promotions. This can significantly enhance the rental experience for loyal customers.
Ultimate Choice®: At select airport locations, including potentially MEM, Hertz offers the Ultimate Choice program, which allows Gold Plus Rewards members to choose any vehicle from the designated zone for their reserved car class. This provides greater control and satisfaction over the exact vehicle they drive.
"Clean and Safe" Commitment: Hertz has implemented rigorous cleaning protocols for all vehicles and branches, ensuring that cars are thoroughly cleaned and sanitized before each rental. This commitment provides customers with confidence regarding hygiene and safety, which is especially important for public health considerations.
Variety of Rental Programs: Beyond standard rentals, Hertz also offers specialized rental types, including Uber Rentals, Delivery Rentals, Box Trucks & Cargo Vans, and even Exotic Car rentals through their "Ultimate Collection," showcasing their ability to meet a wide range of transportation needs.
AAA Member Benefits: AAA members can often enjoy exclusive discounts and benefits when renting from Hertz, such as reduced rates, free use of a child seat, free additional qualified AAA drivers, and free Hertz Gold Plus Rewards membership.
Customer Service Focus: While individual experiences can vary, many positive reviews highlight friendly, professional, and helpful staff members at Hertz locations, indicating a general commitment to resolving customer inquiries and ensuring a positive rental experience.
For direct inquiries, reservations, or any specific questions regarding their services at the Memphis International Airport (MEM) location, you can reach Hertz Car Rental using the following contact details:
Address: 2495 Winchester Rd, Memphis, TN 38118, USA
Phone: (901) 345-5680
Mobile Phone: +1 901-345-5680
It is always highly recommended to call the branch directly to confirm your reservation, vehicle availability, and any specific policies or requirements, especially if you have unique needs or concerns about vehicle condition upon pick-up. This proactive communication can help ensure a smooth and satisfactory rental process.
For residents of Memphis, Tennessee, and the surrounding areas, Hertz Car Rental at Memphis International Airport (MEM) offers a highly suitable and convenient option for their diverse car rental needs. Its prime location directly serving the airport is a significant advantage, not just for air travelers but also for locals who may need to pick up or drop off family and friends, or simply require a rental vehicle with seamless airport access.
The extensive operating hours, from early morning to late evening every day, provide a level of flexibility that is often crucial for managing busy schedules. Moreover, Hertz's commitment to a diverse and well-maintained fleet ensures that locals can find a vehicle that perfectly matches their specific requirements, whether it's a compact car for city errands, a spacious SUV for a family road trip across Tennessee, or a premium vehicle for a special occasion.
While some customer reviews may highlight isolated issues, the overall positive feedback often emphasizes professional and helpful staff, as well as the benefits of programs like Hertz Gold Plus Rewards for expedited service. For Tennesseans seeking a trusted, reliable, and conveniently located car rental service with a wide selection of vehicles, Hertz at Memphis International Airport stands as a strong and dependable choice, ensuring you can hit the road with confidence.
Hertz Car Rental - Memphis - Memphis International Airport (MEM) Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Hertz Car Rental - Memphis - Memphis International Airport (MEM) Location
Hertz Car Rental - Memphis - Memphis International Airport (MEM)
2495 Winchester Rd, Memphis, TN 38118, USA
Hertz Car Rental - Memphis - Memphis International Airport (MEM) Reviews
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★ 5★ 4★ 3★ 2★ 1I returned a rental car to them on 4/27/25 and they sent me an email today which is 5/23/25 stating that it was damage to the windshield and it was not. The car was also rented 11 times after I returned it. (Per a Hertz agent)They are trying to get money from innocent people. Please don’t ever rent from them.
May 23, 2025 · HHLLCI really did not want to leave a review, but Hertz is making it difficult for me not to. I applied on line for my vehicle and was really impressed with the price (I signed up for Gold membership which really helped). From there it was all good. The staff I came in contact at Hertz were all friendly, professional and very helpful from checking in to returning the vehicle. I will definitely make Hertz my first choice for any rentals in the future!. As you can probably tell I am truly impressed!
Jun 23, 2025 · Joe BradleyWorst Hertz location I have been to.As previous reviewers have said, there were no cars available when I arrived. People had to wait in line for cars to be returned and washed. I had to wait an hour to get a car.When I returned my car one day later, I was the only person in line. The hertz employee said she would email me the receipt. Why couldn't she check me out and send the receipt like other locations? Because she was talking to other airport employees.A person on the line yesterday said that she had a one day rental and didn't get a receipt when she returned it. They charged her for 4 days. What the heck? Are they hitting the extra 200 dollar hold on my charge with as many extra days possible before the mark the car as returned?Photo below is of me returning my KIA soul this morning with mileage and fuel level
Jun 11, 2025 · David DarbyGold circle member here. Returning my rental car after a 12 hour drive from Florida to Memphis airport to pick up my car in long term parking. I have a car full of belongings, and I ask upon pulling into the return lane if someone could take me to my car or do I need to go take my things to my car and then bring the car back. Not only did the agent have an attitude, she could have cared less about my situation. Now I have to pay twice for long term parking and somehow find a way back to my car from returning the car. Absolutely no customer service. When I asked her for directions back to long term parking, you would have thought I insulted her. She needs to find a new line of work.
Jul 06, 2025 · Ian StevensAfter checking in at the Hertz counter, I was told to proceed outside but to go into the Gold Member area if no one was there. I stood for 10-15 minutes and no one was there at the Hertz stand. I proceeded into the gold member area, and the representative told me to sit down and wait very rudely. She was shaking her head angrily….saying repeatedly “this is not going to happen today. I am not doing two jobs today.” I did not sit because I had already been waiting a long time. After about 5 minutes, she proceeded to help the next family that came in the door, and made it very clear that it was not her job to wait on me (apparently because I’m not a Gold Member, but she never asked and my husband is). She was rude, angry, and complaining about her job and coworker who wasn’t there for some reason. She was condescending and incredibly impatient….more concerned with texting and making phone calls than helping the customer (I was the only customer at the time I might add).Gloria was the other customer servant agent and she was kind, compassionate, and incredibly helpful. I wish I had only interacted with her today. She was able to help me with my reservation and beautifully deescalated the situation. Due to the experience, I will not use Hertz again although if Gloria was there every time, I would still be a Hertz customer.
Jul 07, 2025 · Patrick Chrzanowski
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