Hertz Car Rental - Mokena - 191st Street

- 9442 191st St, Mokena, IL 60448

For residents and visitors navigating the diverse transportation needs across Illinois, a reliable car rental service is often a key component of their plans. Whether it’s for a family vacation, a business trip, or a temporary replacement vehicle, having access to a convenient and well-managed car rental location is essential. Hertz Car Rental at 9442 191st St in Mokena, IL, serves as one such option in the Chicago Southland area. This article will provide an informative overview of this specific Hertz location, detailing its services, accessibility, and unique aspects, while also incorporating factual customer experiences to offer a balanced perspective for local users in Illinois.

The Hertz Car Rental branch is situated at 9442 191st St, Mokena, IL 60448, USA. Mokena is a village located in Will County, Illinois, part of the larger Chicago metropolitan area. 191st Street is a well-trafficked east-west road that connects various communities in the south suburbs.

The accessibility of this location is a notable advantage for many Illinois residents. Mokena's position in the south suburbs makes it a convenient choice for individuals living in or commuting through nearby towns such as Frankfort, Tinley Park, Orland Park, New Lenox, and Homer Glen. Its presence on 191st Street means direct access from local neighborhoods and proximity to major roadways. While not directly on an expressway, its location allows for relatively easy connection to routes like I-80 and I-57, facilitating travel for customers coming from a wider geographic area within Illinois. This ease of access can be particularly beneficial for local users who prefer to avoid the higher traffic and complexities often associated with airport rental locations.

Hertz is a globally recognized car rental brand, offering a wide array of services to cater to various customer needs. The Mokena - 191st Street location, as part of this extensive network, typically provides:

• Diverse Vehicle Fleet: Hertz offers a broad selection of vehicles, ranging from fuel-efficient economy and compact cars for daily commutes or budget-conscious travel, to mid-size and full-size sedans for comfort. They also typically provide SUVs (various sizes like Chevrolet Equinox or Nissan Rogue) for families or those needing more space, minivans (e.g., Chrysler Pacifica) for larger groups, and sometimes specialty vehicles like pickup trucks.
• Flexible Rental Durations: Customers can typically choose from daily, weekly, and monthly rental options, accommodating short trips, extended vacations, or temporary vehicle replacement needs.
• Loss Damage Waiver (LDW) and Insurance Options: Hertz offers various protection plans, including LDW, which can reduce or waive the renter's financial responsibility for loss or damage to the rental vehicle. Other options like Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) are also generally available. (Note: Specific coverage and terms, especially related to theft responsibility in Illinois, should be reviewed by the renter.)
• Additional Equipment Rentals: Supplementary items such as GPS navigation systems and child safety seats (infant, toddler, booster) are usually available for rent to enhance the travel experience.
• Hertz Gold Plus Rewards Program: Loyalty program members can enjoy benefits like expedited service, earning points for free rental days, and potentially choosing their vehicle from a designated area at many locations.
• One-Way Rentals: The flexibility to pick up a vehicle at the Mokena location and return it to another Hertz branch, whether elsewhere in Illinois or across the U.S., is a common service.
• Online Reservations and Mobile App: Convenient booking and management of reservations through the Hertz website or their mobile application, which also provides access to 24/7 roadside assistance.

Customer experiences at the Hertz Mokena - 191st Street branch reveal a mix of strengths and areas where attention to detail is crucial.

• Cleanliness of Vehicles: One positive highlight mentioned by a customer is that the "Car was clean inside and out," which is a fundamental expectation and greatly contributes to a positive rental experience.
• Preparedness and Efficiency at Pickup: Another positive review noted that "The manager had everything ready when I reached," indicating a commitment to efficiency and customer readiness at the counter.
• Potential for Smooth Experiences: For customers whose rentals go according to plan, the experience can be "great," and this location would be recommended "if the location is convenient."
• Specific Onboarding Procedures: A unique feature mentioned is an "extra thing the manager did like taking my picture and my license and pictures of the car and then I had to sign documents on his tablet." While this might be a new process for some, it suggests a thorough approach to documentation, potentially for security or record-keeping. Customers should be "prepared for these extra steps."

However, some customer feedback also points to areas for consideration:

• Inconsistent Information on Early Returns: One significant concern raised was the lack of clear communication regarding reimbursement for early returns. A customer was "not informed until a few rentals in that I can be reimbursed for the time I did not use the car when I returned it early the night before." This highlights the importance of asking about early return policies and potential refunds.
• Vehicle Condition upon Rental: A serious issue involved a vehicle being rented out while "filthy," "in an accident," and "without inspection," leading to a safety hazard (dragging bumper). This indicates a critical breakdown in pre-rental inspection procedures at least in one instance, which is a significant concern for customer safety and trust.
• Customer Service for Issues: The customer also reported difficulties in reaching roadside assistance and receiving a response to emails, and that the "Mokena manager didn't respond with an apology, she was in denial for her team, and not once have I been reimbursed for any of my early drop offs or compensated for giving me a damaged vehicle." This suggests potential inconsistencies in problem resolution and accountability, which can severely impact customer satisfaction and willingness to return.

To contact Hertz Car Rental at their Mokena - 191st Street location, you can use the following details:

• Address: 9442 191st St, Mokena, IL 60448, USA
• Phone: (708) 478-5088
• Mobile Phone: +1 708-478-5088

Given the varied customer experiences, it is highly recommended that potential renters call ahead to confirm specific policies, especially regarding early returns, vehicle inspection protocols, and to ensure full clarity on all terms and conditions before finalizing a rental.

For residents across Illinois, particularly in Mokena and the surrounding south suburbs, Hertz Car Rental on 191st Street offers a convenient local option for their car rental needs. Its accessible location provides a practical alternative to busier, more distant city or airport branches, making it easier for locals to pick up and drop off vehicles for various purposes. The general positive feedback regarding clean cars and efficient initial pickups suggests that, when operations run smoothly, customers can have a "great" experience.

However, it's essential for Illinois locals to be fully informed when considering this location. While efficiency and cleanliness are praised, serious concerns raised by one customer regarding uninspected, damaged vehicles and difficulties with reimbursement for early returns, coupled with perceived lack of managerial responsiveness, indicate areas where the customer experience can significantly falter. Therefore, while the location offers convenience and generally positive initial interactions, proactive engagement from the renter's side—such as thoroughly inspecting the vehicle before driving off, clearly understanding all terms (especially regarding early returns and damage), and documenting vehicle condition—becomes paramount. For those who are meticulous and willing to take these extra precautions, Hertz Car Rental in Mokena - 191st Street can serve as a viable local option, providing access to a reputable brand's fleet close to home.

Hertz Car Rental - Mokena - 191st Street

9442 191st St, Mokena, IL 60448, USA