Hertz Car Rental - Mountain View - El Camino Real Photos










Hertz Car Rental - Mountain View - El Camino Real Introduce
For residents and frequent visitors in the heart of California's vibrant Silicon Valley, having dependable and accessible transportation is more than just a convenience – it's often a necessity. Whether you're navigating daily commutes, planning a weekend escape, or need a temporary vehicle for business or personal use, choosing the right car rental service is paramount. Hertz Car Rental, a globally recognized name in the industry, operates a key branch at 1901 El Camino Real in Mountain View, CA, aiming to provide a comprehensive solution for the diverse mobility needs of the local community.
Hertz generally prides itself on offering a wide array of vehicles, from economical compact cars to more spacious full-size sedans and SUVs, designed to cater to various preferences and requirements. Its online reservation system and established brand presence aim to deliver a seamless rental experience. However, as with any service provider, individual customer experiences can shape perceptions, making it essential for local users to have a well-rounded understanding of what to expect.
This article will provide a detailed overview of the Hertz Car Rental location on El Camino Real in Mountain View. We will delve into its strategic accessibility, the range of services it typically offers, and the features that characterize a Hertz rental experience. While highlighting the benefits, we will also incorporate insights from real customer feedback to provide a balanced perspective, ensuring that locals are well-informed when considering this branch for their next car rental in the Golden State.
The Hertz Car Rental branch at 1901 El Camino Real, Mountain View, CA 94040, USA, boasts an exceptionally accessible location for residents across Silicon Valley. El Camino Real is a prominent and historic arterial road that traverses numerous cities in the San Francisco Bay Area, making this branch highly convenient for those living or working in Mountain View and its surrounding communities.
Its placement on El Camino Real ensures direct and easy access from major freeways, including U.S. Route 101, State Route 85, and Central Expressway. This connectivity is invaluable for commuters and travelers, allowing for efficient pickup and drop-off, whether you're heading north towards San Francisco, south towards San Jose, or navigating the intricate network of Silicon Valley's tech campuses and residential areas.
For those who prefer not to rent directly from a major airport, this neighborhood location offers a practical alternative, often with a more relaxed pace. The operating hours for this branch are typically Monday to Friday from 8:00 AM to 5:00 PM. While some Hertz locations may offer Saturday hours, information for this specific branch suggests it might be closed on Saturdays and Sundays. It is always advisable to confirm the exact hours of operation directly with the branch when planning your rental, especially for weekend needs or after-hours returns. The ease of reaching this central Mountain View location makes it a viable option for a wide array of local car rental requirements.
Services Offered (Standard Hertz Offerings):
- Diverse Vehicle Fleet: Hertz typically provides a wide selection of vehicles, including economy cars (e.g., Chevrolet Spark), compacts, mid-size sedans (e.g., Mazda 3, Chevrolet Malibu), full-size sedans, SUVs (e.g., Chevrolet Equinox, Jeep Compass, Chevrolet Bolt EUV), minivans (e.g., Chrysler Pacifica), and potentially luxury or specialty vehicles.
- Online Reservation and Management: Customers can conveniently book, modify, or cancel their reservations through the Hertz website, enabling efficient planning and sometimes access to better rates.
- Flexible Rental Periods: Vehicles are available for daily, weekend, weekly, and even monthly rentals, accommodating various short-term and extended transportation needs.
- Optional Add-ons: Common amenities include GPS navigation systems (Hertz NeverLost®), child safety seats, SiriusXM® satellite radio, and PlatePass® for simplified toll management.
- Protection Options: Various insurance and protection plans are usually offered, such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), to provide coverage and peace of mind during the rental period.
- Refueling Options: Customers generally have choices for fuel, including prepaying for a full tank, having Hertz refuel upon return (with a service charge), or refilling the tank themselves before returning the vehicle.
- Hertz Gold Plus Rewards Program: A loyalty program that offers benefits like expedited service, the ability to choose your exact car at select locations, and earning points for free rentals.
- Young Renter Program: Hertz typically rents to drivers aged 20 and over, though a young renter surcharge may apply for those under 25.
- One-Way Rentals: The option to pick up a vehicle at this location and return it to a different Hertz location, which can be useful for longer trips across California or moves.
Features / Highlights (Standard Hertz Features, with an understanding of local experiences):
- Global Brand and Extensive Network: As a globally recognized brand, Hertz generally maintains a standard for vehicle quality and a broad network of locations, offering convenience for inter-city travel within California.
- Central Mountain View Location: Positioned on a major thoroughfare, the branch offers easy access for local residents, providing an alternative to often busier airport rental counters.
- Competitive Pricing and Member Discounts: Hertz frequently provides promotional rates, discounts for AAA members, and special offers that can help customers manage rental costs.
- Variety of Car Classes: The ability to reserve specific car classes (e.g., full-size, mid-size) is a key feature, though actual fulfillment can sometimes be subject to availability on the day of pick-up.
- Staff Willingness to Help: As evidenced by some positive reviews, local staff can be very accommodating and helpful, assisting with unexpected issues like incorrect return locations, even outside of standard hours.
- Online Check-in and Efficiency Tools: For Gold Plus Rewards members, there are often options for expedited pick-up, potentially allowing customers to go directly to their reserved vehicle.
Contact Information:
Address: 1901 El Camino Real, Mountain View, CA 94040, USA
Phone: (650) 623-0179
Mobile Phone: +1 650-623-0179
For residents across Mountain View and the wider California region, Hertz Car Rental at 1901 El Camino Real is a suitable option, primarily due to its established brand reputation and highly convenient neighborhood location. This branch offers the global reach and extensive fleet typical of a major rental company, directly within the heart of Silicon Valley.
The prime location on El Camino Real provides exceptional accessibility, making it an ideal choice for locals needing a car for daily commutes, weekend getaways, or temporary use. Its easy connections to major freeways mean less time spent navigating to and from the rental office, a valuable benefit in California’s busy urban landscape. The ability to reserve a car in advance and potentially utilize Hertz Gold Plus Rewards benefits for quicker pick-up adds to the convenience.
However, potential users, especially those with specific vehicle class requirements (like a full-size sedan for family comfort or luggage space), should consider the importance of direct communication. While the company aims to fulfill reservations as booked, availability can sometimes lead to class changes. In such situations, the willingness of local staff to assist, as seen in positive customer feedback regarding return location flexibility, highlights a potential for personalized solutions. For Californians who value the reliability of a major brand and the convenience of a neighborhood location, Hertz Car Rental - Mountain View - El Camino Real offers a viable solution, especially when coupled with proactive planning and open communication with the branch.
Hertz Car Rental - Mountain View - El Camino Real Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Mountain View - El Camino Real Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Hertz Car Rental - Mountain View - El Camino Real Location
Hertz Car Rental - Mountain View - El Camino Real
1901 El Camino Real, Mountain View, CA 94040, USA
Hertz Car Rental - Mountain View - El Camino Real Reviews
pricepick upairportcleaninsuranceemaildrivingdeskfuelattention
★ 5★ 4★ 3★ 2★ 1This was my first time renting from Hertz, and unfortunately the experience was disappointing. I reserved a full-size vehicle but was given a compact and then a mid-size instead, while being told they were "the same class." I had to return and ask multiple times before finally receiving a full-size car—six hours later. I was also told no vehicles were available, yet one appeared shortly after. I expected more honesty and professionalism.(Update: I’ve already submitted full details to the Hertz customer relations team via their support page and email. I’m awaiting a proper response.)
Jul 10, 2025 · EunJeong ChoiThe staff at Hertz Mountain View are very friendly and provide excellent service. I mistakenly chose the wrong return location—I was supposed to return the car at the airport. However, the staff at this branch were very nice and helped me return the car here directly, saving me the hassle of going back and forth to the airport. They even waited for me to refuel the car, even though it was almost 5 PM and past their closing time. I truly appreciate your help—thank you so much!
Mar 20, 2025 · Zeliang ZhengAvoid this car rental location! I had a terrible experience marked by poor customer service. When we arrived at our scheduled booking time, the car wasn't ready or even cleaned. Despite requesting a similar, ready-to-go vehicle, the sales agent's response was unprofessional, rude, and far from welcoming.
Mar 07, 2025 · Sero NazarianGiving this place 1 star, and here's the full story:I booked a cargo van on Hertz website on Sunday, ~22 hours before my pick up time on Monday. The website just let me complete the reservation, and sent me "confirmation" for the same.When I went there on 8AM, there was noone. Branch opened at 8:10AM - and i believe that's the time they open every day because both employees arrived at the same time. Their work hours sign on their doors mention 8AM. Not a big deal really, 10 minutes isn't too terrible, traffic etc can happen.However, when I talked to them, the guy told me he didn't have the car because i booked "last night" and that I Was on a waitlist. I told him i booked yesterday morning, roughly 22 hours ago. He said yes, that's right, but i'm on a waitlist for the car. I asked what that meant, precisely - am i getting the car in an hour, or there's no car ever for me today and they'll simply cancel reservation. He just said "you are on a waitlist, i don't know", and turned back to his screen. I asked is that all that you are offering to resolve this situation? He said yes, nothing he can do.I later called hertz support, a lady on the phone suggested Sunnyvale branch has a cargo van available. I drove there, and picked up the car - the representative there was more helpful and respectful.A branch not having non-typical car for a reservation made on a weekend 22 hours ago - understandable.Not acknowledging the problem with "confirming a reservation" and not having the car AND not willing to help further is not.He could have:1. Looked at inventory of nearby branches for their car situation2. Or called the nearest 3 branches of hertz for me to check if they have the car and offering to call hertz central for the bookingIn these cases, they would have landed a 5 star rating, for handling an exceptional situation, despite unfortunate circumstances.Giving vague "you are on a waitlist, i don't know go figure it out" approach is just not good.
Mar 14, 2025 · Tuna ToksozFirst time to rent a car at Mountain View Hertz, their selection is not as many as the location at Santa Clara Walsh road, so I could not get a complementary upgrade even with President’s Circle tier. The customer service people are courteous and efficient, you get the car within 10 minutes. All in all, I will choose Santa Clara location for better car selections and complementary upgrades. Cheers!
Aug 13, 2022 · Qihua M
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