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Hertz Car Rental - Naperville - West Ogden Avenue
- 1580 W Ogden Ave #345, Naperville, IL 60540

Car rental agency ★2.0

1580 W Ogden Ave #345, Naperville, IL 60540, USA

2.0
Worst rental experience of my life. Avoid this location and Hertz at all costs!I had reserved the vehicle type online and when I got to the location they did not have the vehicle size available. I had no choice but to get a rental at that time so had to pay for a larger model, at an upcharge. The pickup process also took 30+ minutes because the attendant at the counter had no clue what he was doing.Once I finally got the vehicle, 2025 Jeep Compass with 15K miles, the experience got even worse. Not only was the windshield inside noticeably dirty/cloudy and the vehicle smelled like weed, the vehicle was plagued with issues for the entire 1+ week I had it. Hertz roadside assistance was completely useless resolving the primary issue - doors won't lock. They expected me to drive it to an airport, over an hour away, to trade it in since they couldn't check with other local locations to see if they have vehicles available. I never followed through with the airport drop off/trade because magically the locks started working during a stop on my way to the airport to trade it in. Of course they broke again the next day. This car got to sit in public parking lots, in Chicago, unlocked, for more than a week. Not my problem.Unfortunately the annoyoing non-locking door issue was just one of the issues (by the way, roadside assistance asked that I purchase a new battery for the key fob **at my own expense** - of course this didn't resolve the issue). I also had the displeasure of dealing with warnings on the dash that the forward collision prevention system had failed. The vehicle also had some sort of transmission issue that started showing the last couple days I had it - was getting some serious shutter.I ended up deciding to drop off the vehicle a day early, afterhours. When originally picking up the vehicle I was told I could drop it off afterhours by using their outside drop box. Of course when I go there to return it there were issues - the dropbox was wide-open and unlocked so couldn't leave the key in it. Feeling I'd be liable if the car were to be stolen, I had to call roadside for assistance. The gentleman on the phone was helpful and told me what to do but that took 30+ minutes of my evening.This is a sad excuse for a franchise location and Hertz should be ashamed to even put their name on the building. DO NOT go here!Attached is a picture of this vehicle outside the Hertz location at 9:30 PM, afterhour dropbox hanging wide open. - David Wheeler
Hertz Car Rental - Naperville - West Ogden Avenue Overview Photos Intro Services Detail Location Reviews

Hertz Car Rental - Naperville - West Ogden Avenue Photos

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Hertz Car Rental - Naperville - West Ogden Avenue Introduce

For residents of Naperville and the surrounding communities in Illinois, having access to reliable and convenient car rental services is often a necessity, whether for daily needs, special occasions, or travel. Hertz Car Rental - Naperville - West Ogden Avenue stands as a local option for vehicle rentals, serving the diverse needs of this vibrant Chicago suburb. This article aims to provide a clear, engaging, and informative overview of this specific Hertz location, helping local users understand what to expect and how it can cater to their transportation requirements.

Navigating the bustling streets of Naperville, embarking on a family road trip across Illinois, or simply needing a temporary vehicle while yours is in the shop are all common scenarios where a dependable car rental service becomes invaluable. Hertz, a globally recognized name in the rental industry, offers a range of vehicles and services designed to provide mobility solutions. While the broader Hertz brand is known for its extensive network and diverse fleet, understanding the local branch's offerings and its specific operational nuances is key for a seamless experience.

This overview will maintain a friendly and professional tone, with a slight promotional edge that is always grounded in factual information. We'll delve into the location's accessibility, the variety of services it provides, its notable features, and essential contact details, concluding with why this particular Hertz branch can be a suitable choice for residents of Naperville and the broader Illinois area.

Location and Accessibility

Hertz Car Rental - Naperville - West Ogden Avenue is conveniently located at 1580 W Ogden Ave #345, Naperville, IL 60540, USA. This address places it along West Ogden Avenue, a major commercial artery in Naperville, known for its various businesses, shops, and dining establishments. This central location makes it highly accessible for residents throughout Naperville, as well as those in nearby communities such as Lisle, Aurora, and Downers Grove.

The prominence of West Ogden Avenue ensures that the branch is easy to find, whether you're driving directly to it or utilizing local rideshare services. Its position within a well-trafficked area means it’s integrated into the daily routines of many locals, offering a practical stop for those needing a vehicle. While direct public transportation links might vary, the overall vehicular accessibility is excellent, with straightforward routes connecting it to the broader road network of the Chicago metropolitan area. Ample parking is typically available for customers picking up or returning vehicles, adding to the convenience of the location.

Services Offered

Hertz provides a comprehensive suite of car rental services designed to meet a wide range of customer needs. At the Naperville - West Ogden Avenue location, you can generally expect:

  • Diverse Vehicle Selection: Hertz offers a variety of vehicle classes to suit different purposes. This typically includes economy and compact cars for efficient city driving, standard and full-size sedans for comfortable commutes or family travel, SUVs for more space and versatility, and minivans for larger groups or significant cargo needs. Specific availability can vary, so booking in advance is often recommended.

  • Flexible Rental Durations: Whether you require a vehicle for a few hours, a single day, a weekend getaway, a full week, or even a long-term rental, Hertz generally accommodates various rental periods. This flexibility is crucial for both planned trips and unexpected automotive needs.

  • Online Reservations and Management: Customers can easily browse vehicle availability, compare rates, and make reservations through the Hertz website or mobile app. The online platform also allows for convenient modification or cancellation of bookings, and in some cases, online check-in to expedite the pickup process.

  • Optional Add-ons and Protections: To enhance the rental experience and provide peace of mind, Hertz typically offers additional services such as GPS navigation systems, child safety seats, and various protection plans (e.g., Loss Damage Waiver - LDW, Liability Insurance Supplement - LIS). These options allow customers to tailor their rental to their specific travel requirements and comfort levels.

  • Hertz Gold Plus Rewards Program: For frequent renters, Hertz offers its Gold Plus Rewards program, which allows members to bypass the counter at many locations, choose their preferred vehicle, and earn points towards free rental days and upgrades. This program is designed to streamline the rental process for loyal customers.

Features / Highlights

While individual experiences can vary, this Hertz location on West Ogden Avenue in Naperville offers several features and highlights that are generally associated with the Hertz brand and can be beneficial for local users:

  • Brand Reputation: Hertz is a globally recognized and established car rental company with over a century of experience. This long-standing reputation often translates to a certain level of expected quality in terms of vehicle maintenance, service standards, and reliability.

  • Diverse Fleet Offerings: Beyond standard passenger vehicles, Hertz's broader fleet can include specialized options like the Adrenaline Collection (performance cars) or Prestige Collection (luxury vehicles) at select locations, offering unique choices for special occasions, though availability at neighborhood branches like Naperville - West Ogden Avenue may vary and should be confirmed directly with the branch.

  • Technology Integration: Hertz continues to invest in technology to improve the customer experience, including their mobile app for managing reservations and potentially features like "Ultimate Choice" at larger locations, which allows Gold Plus Rewards members to select their specific vehicle upon arrival. While the full suite of high-tech features might be more prevalent at airport locations, the Naperville branch benefits from the overarching technological infrastructure.

  • Customer Service Potential: As evidenced by some customer feedback, when the service is positive, it can be highly efficient and pleasant. Experienced staff, like the "Christine" mentioned in a positive review, can make the rental process quick, knowledgeable, and problem-solving, which is a significant highlight for any local business.

Contact Information

For direct inquiries, reservations, or assistance, you can contact Hertz Car Rental - Naperville - West Ogden Avenue using the following details:

Address: 1580 W Ogden Ave #345, Naperville, IL 60540, USA

Phone: (630) 305-6135

Mobile Phone: +1 630-305-6135

Conclusion: Why this place is suitable for locals

Hertz Car Rental - Naperville - West Ogden Avenue, despite some mixed customer experiences, holds significant suitability for locals in the Illinois region, particularly those in and around Naperville. Its strategic location on West Ogden Avenue makes it easily accessible for anyone needing a vehicle, whether for a quick errand or a longer trip. This convenience of location helps integrate the service seamlessly into the daily lives of residents, providing an alternative to traveling to larger, often more congested airport rental hubs.

The range of vehicles available, from economical choices for personal use to more spacious options for families or specific cargo needs, addresses a wide spectrum of local requirements. Whether your personal car is undergoing maintenance, you're hosting out-of-town guests and need an extra vehicle, or you're planning a weekend escape to explore Illinois' natural beauty or cultural attractions, this Hertz location aims to provide a solution. The ability to book online, manage reservations digitally, and potentially benefit from loyalty programs like Hertz Gold Plus Rewards further enhances the user experience for frequent renters, offering efficiency and potential savings.

While it's important for customers to be aware of the terms and conditions and conduct thorough vehicle inspections (as with any rental service) to ensure a smooth experience, the presence of a well-known brand like Hertz locally offers a sense of security and a standard of service. The potential for encountering highly efficient and professional staff, as highlighted in positive reviews, underscores the value this branch can provide when operations are running optimally. For Naperville residents, having a local Hertz option contributes to the overall mobility and flexibility necessary for modern life in the vast and diverse state of Illinois. It remains a key resource for temporary transportation, connecting locals to opportunities and destinations across the region and beyond.

Hertz Car Rental - Naperville - West Ogden Avenue Services

  • Car Rental Agency

  • Cargo van rental

Hertz Car Rental - Naperville - West Ogden Avenue Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards

Hertz Car Rental - Naperville - West Ogden Avenue Location

Hertz Car Rental - Naperville - West Ogden Avenue

1580 W Ogden Ave #345, Naperville, IL 60540, USA

Hertz Car Rental - Naperville - West Ogden Avenue Reviews

An average rating of ★2.8 from 168 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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