Hertz Car Rental - Nashville - Nashville Marriot

- 1 Marriott Dr, Nashville, TN 37214

For residents across Tennessee, having access to reliable and straightforward car rental services is often a key part of personal and business travel. Whether it's for a weekend getaway to the mountains, a business trip across the state, or simply needing a temporary vehicle, locals expect dependable service. When considering a brand like Hertz, a globally recognized name in car rental, one might anticipate a certain level of consistency and quality. However, for the specific location advertised as "Hertz Car Rental - Nashville - Nashville Marriott" at 1 Marriott Dr, Nashville, TN, it is crucial for prospective local customers to be aware of significant concerns raised by recent customer experiences.

While the address suggests a convenient, hotel-based rental desk, public information, particularly from customer reviews, indicates a highly problematic situation. These accounts suggest that the location may not be operational as a standard Hertz rental point, and that attempts to book or manage reservations through certain channels may lead to fraudulent activity or significant customer service failures. This information is vital for any Tennessean planning to utilize car rental services, as it directly impacts their ability to secure reliable transportation and avoid potential distress.

This article will provide an overview of what is publicly known about "Hertz Car Rental - Nashville - Nashville Marriott" at 1 Marriott Dr, Nashville, TN. We will discuss its advertised location, typical services associated with a brand like Hertz (though these may not apply in this specific case), and critically, highlight the major concerns raised by recent customer reviews. The aim is to equip local users in Tennessee with factual, albeit cautionary, information to help them make informed decisions about their car rental needs, emphasizing the importance of verifying information directly with trusted sources before making commitments.

For locals, the peace of mind that comes with a confirmed, legitimate reservation and a reliable vehicle is paramount. The experiences shared by other customers regarding this specific Hertz location suggest that this peace of mind may be severely compromised, urging a strong recommendation to exercise extreme caution and explore alternative options.

Location and Accessibility

The advertised address for "Hertz Car Rental - Nashville - Nashville Marriott" is 1 Marriott Dr, Nashville, TN 37214, USA. This location places it within the Nashville Marriott at an airport-adjacent area, specifically near Nashville International Airport (BNA). Such a location would typically imply high accessibility for both travelers arriving at BNA and for local residents in the Donelson area and eastern parts of Nashville.

Being at a major hotel, one would expect easy access via hotel shuttle services from the airport, or straightforward driving access from local roads connecting to the broader Nashville interstate system (I-40 and Briley Parkway). Parking at a hotel often involves dedicated guest parking, though whether this extends to rental car pick-up and drop-off areas specifically for a Hertz desk would typically be a detail verified on-site. The phone number provided is (615) 361-3131 or +1 615-361-3131.

However, despite this seemingly convenient location, the primary concern, as highlighted by customer reviews, is the operational status of this specific Hertz desk. Reviews explicitly state, "There is no Hertz location here," and refer to "a scam organization running ops out of Cambodia" disguised as Hertz. Another review details being informed by a hotel concierge that "the car rental desk was not operational!" This critically impacts the perceived accessibility, as a non-existent or fraudulent location renders any physical address irrelevant for actual car rental services.

Therefore, while the address itself is physically present, its utility as a functional Hertz car rental pick-up point is severely undermined by the highly negative and alarming customer feedback. For locals in Tennessee, attempting to use this specific address for a Hertz rental carries significant risk and is strongly advised against without direct, independent verification from the official Hertz corporate website or main customer service lines.

Services Offered (Potential, based on typical Hertz offerings, but highly questionable for this location)

• Standard Vehicle Rental: Hertz typically offers a broad range of vehicles, from economy cars to luxury sedans, SUVs, and vans, catering to various travel needs.
• Short and Long-Term Rentals: Daily, weekly, and monthly rental options are standard for a major rental agency like Hertz.
• Hertz Gold Plus Rewards Program: This loyalty program usually offers benefits like faster pick-ups, vehicle upgrades, and points accrual for free rental days. (Note: A customer review explicitly mentions being a "Hertz Gold Plus member" and still experiencing severe issues, suggesting loyalty status offers no protection against issues at this specific location.)
• Optional Insurance and Protection Plans: Various levels of coverage for collision, liability, and personal effects are typically offered by Hertz.
• Add-ons: GPS, child seats, and other equipment are usually available for rent.

It is critical to reiterate that based on the provided customer reviews, the actual availability and reliability of these services at the 1 Marriott Dr location are highly questionable, with reports indicating it may not be a legitimate operational Hertz branch.

Features / Highlights (Based on customer feedback, these are negative highlights/warnings)

• Suspected Scam Location: Multiple reviews explicitly state that "There is no Hertz location here" and refer to a "scam organization running ops out of Cambodia" using the Hertz name. This is the most critical feature/highlight, indicating potential fraudulent activity.
• Non-Operational Desk: A hotel concierge informed a customer that "the car rental desk was not operational," confirming the physical absence of a working rental service.
• Extreme Customer Service Failures: Customers report being left "stranded, with no car and no care," even as "Hertz Gold Plus members." This highlights a severe lack of professionalism, incompetence, and disregard for customer well-being.
• Booking and Communication Issues: Reservations made well in advance were reportedly cancelled without notice, and re-confirmed bookings at alternative locations also proved to be non-operational. Calls to Hertz customer service resulted in cancellations and no solutions.
• Unreliable Information: The reviews describe a situation where information provided by "Hertz" representatives (both phone and online) was incorrect and led to significant travel disruptions. This includes inability to verify reservation numbers on the official Hertz website.

Contact Information

Address: 1 Marriott Dr, Nashville, TN 37214, USA

Phone: (615) 361-3131

Mobile Phone: +1 615-361-3131

(Note: Based on customer reviews, extreme caution is advised when using these contact details, as they may lead to unhelpful or even fraudulent interactions. It is strongly recommended to verify legitimacy via official Hertz corporate channels or their main website before engaging.)

Conclusion: Why this place is (or is NOT) suitable for locals

For residents of Tennessee, particularly those in and around Nashville, the "Hertz Car Rental - Nashville - Nashville Marriott" location at 1 Marriott Dr, Nashville, TN 37214, USA, appears to be profoundly unsuitable and should be approached with extreme caution, if at all. Based on multiple, consistent, and highly concerning customer reviews, this location is described as non-operational, potentially part of a scam, and associated with abysmal customer service failures from various points of contact disguised as Hertz.

Local Tennesseans rely on car rental services for essential transportation needs, unexpected situations, or planned leisure. The experiences reported, such as being left "stranded" with no car despite confirmed reservations, encountering rude and unhelpful staff (even for loyalty program members), and suspicions of fraudulent operations, directly contradict the expectations for a reliable service provider. The notion of a "scam organization running ops out of Cambodia" masquerading as a local Hertz branch is a severe warning that no local user should ignore.

While the address itself might appear convenient on a map, the overwhelming evidence from recent customer reviews suggests that attempting to rent a car from this specific "Hertz Car Rental - Nashville - Nashville Marriott" location carries significant risks, including:

• Risk of not receiving a vehicle despite a confirmed reservation.
• Exposure to potentially fraudulent booking or payment processes.
• Extremely poor to non-existent legitimate customer support, even for complex issues.
• Disruption to travel plans and significant personal distress due to unreliable service.

Therefore, for any Tennessee local seeking car rental services, it is strongly advised to:

• Avoid booking through any channels that lead to this specific 1 Marriott Dr location.

• Always book directly through the official Hertz corporate website (Hertz.com) or their verified main customer service phone numbers.

• Verify any reservation details directly on the official Hertz website using the provided reservation number, and call main Hertz customer service if anything seems amiss.

• Consider alternative, well-reviewed Hertz locations (such as the main airport branch or other neighborhood locations with consistently positive feedback) or reputable competitor brands within Nashville that have a proven track record of reliable service for locals.

In conclusion, based on the highly critical and alarming customer experiences, this particular "Hertz Car Rental - Nashville - Nashville Marriott" location is emphatically not suitable for locals, and extreme caution is warranted to avoid potential frustration, financial loss, and disrupted travel plans.

Hertz Car Rental - Nashville - Nashville Marriot

1 Marriott Dr, Nashville, TN 37214, USA