Hertz Car Rental - New Braunfels - I-35 Photos





Hertz Car Rental - New Braunfels - I-35 Introduce
For Texans, navigating the vast and diverse landscapes of our great state often requires reliable transportation. Whether your personal vehicle has unexpectedly "kicked the bucket," you're in town for a visit to the beautiful Comal or Guadalupe rivers, or you need a temporary set of wheels for business or pleasure, a trusted car rental service is a true asset. In New Braunfels, a city that perfectly blends historic charm with modern conveniences, Hertz Car Rental offers a dependable solution. Located conveniently off I-35, this branch aims to provide quick and efficient service to get locals and visitors alike "ready to roll."
Hertz is a globally recognized name in the car rental industry, known for its extensive fleet and commitment to customer service. The New Braunfels - I-35 location, situated within Bluebonnet Motors, brings this reputation directly to the heart of the Texas Hill Country. They understand that when a vehicle is needed "pronto," efficiency and helpful staff are paramount. From standard sedans to electric vehicles, Hertz in New Braunfels strives to offer a selection that meets the varied demands of Texans on the go.
The experience at this particular Hertz location often highlights the helpfulness of their team, as noted by a customer who praised "Dell" as a "rockstar" for getting them "going in no time." While some specific policies, like credit card requirements, may require prior consideration, the overall goal is to provide a smooth and satisfactory rental process for the community.
The Hertz Car Rental branch in New Braunfels - I-35 is strategically located at 4262 I-35, New Braunfels, TX 78132, USA. This address offers exceptional accessibility, making it a convenient choice for residents throughout New Braunfels and commuters traveling along the major Interstate 35 corridor.
Situated directly on I-35, a primary north-south interstate that connects major Texas cities like San Antonio (to the south) and Austin (to the north), this Hertz location is incredibly easy to find and reach. Its placement means that whether you're coming from another part of New Braunfels, or from a neighboring city for a weekend getaway or business trip, you can access the branch with minimal detours from the highway. This is particularly beneficial for those whose vehicles are being serviced locally or for visitors arriving by other means of transport and needing immediate car access.
A key aspect of its location, as noted in customer reviews, is that it operates as a "desk inside Bluebonnet Motors, just to the right as you enter the main door." This integrated setup within a dealership can offer a familiar and professional environment. While parking "can be a bit of a challenge depending on the time of day," the overall convenience of being right off a major interstate vastly outweighs this minor consideration for most renters in Texas.
Hertz Car Rental - New Braunfels - I-35 provides a comprehensive range of car rental services designed to meet the diverse transportation needs of Texans. Their offerings typically include:
- Standard Daily, Weekly, and Monthly Rentals: Flexible rental periods to accommodate short-term needs, extended stays, or temporary vehicle solutions for individuals and families.
- Diverse Vehicle Fleet: A wide selection of car classes to suit various preferences and purposes. This often includes economy cars (like a Mazda 3 4-door, noted as a popular choice), compact cars, sedans (medium, standard, full-size), SUVs (various sizes like Nissan Rogue), minivans, and potentially larger vehicles like manager's specials or even trucks, depending on availability.
- Electric Vehicle (EV) Rentals: Hertz has a significant focus on electric vehicles. As one customer highlighted, they offer EVs that are "a blast to drive!" It's important to note that while the car "included the plug-in or power source to charge it," customers should be aware that a separate charging cable for Level 2 or Level 1 charging might be needed if not provided, and public charging might incur costs. Hertz policy generally states that charging cables *are* provided with the EV, but rapid/super charging uses the station's tethered cable.
- One-Way Rentals: For Texans planning to travel across the state or to a different city, one-way rental options are available, allowing customers to pick up in New Braunfels and drop off at another Hertz location.
- Optional Protection Products: Hertz offers various insurance and protection plans, such as Loss Damage Waiver (LDW) and Personal Accident Insurance (PAI), to provide additional coverage during the rental period. Renters are encouraged to review these options in relation to their personal auto insurance.
- Fuel Options: Customers typically have choices for managing fuel, including returning the car with a full tank, purchasing a full tank upfront, or having Hertz refuel at their rates upon return. For EVs, customers can return the EV at any charge level and Hertz will recharge it for a fee (currently around $35, or $25 for Gold Plus Rewards Members), or return it at the same level as pick-up for no charge.
- Online Reservations and Mobile App: Convenient digital platforms for booking, managing, and checking in for rentals, streamlining the customer experience.
- Hertz Gold Plus Rewards Program: A loyalty program offering perks like expedited service, free rental days, and upgrades for frequent renters.
The Hertz Car Rental - New Braunfels - I-35 branch offers several key features and highlights that make it a notable option for Texans needing a rental vehicle:
- Responsive and Helpful Staff: A significant highlight, as noted by a customer, is the quality of the staff. "Dell was a rockstar. She had all the answers to get me going in no time." This indicates a commitment to efficient and knowledgeable customer service, which is crucial when customers are in urgent need of a vehicle due to unforeseen circumstances (like a car "kicked the bucket"). The staff are described as "very polite and helpful."
- Convenient Location within Dealership: Being located "inside Bluebonnet Motors" offers a professional and perhaps more comfortable setting for some customers compared to a standalone rental office. This integration can also imply a synergy with vehicle servicing.
- Availability in Urgent Situations: The fact that Hertz was "the only place in New Braunfels who had a car ready to roll" when a customer needed one "pronto" underscores their capacity to provide vehicles even in high-demand or emergency situations, a vital service for locals.
- Inclusion of Electric Vehicles (EVs): The presence of EVs in their fleet is a significant modern highlight. Customers can "rent an electric car" and experience firsthand what it's like to drive one, with one reviewer being "hooked" and wanting "one" after their rental. This offers a sustainable and enjoyable alternative to traditional gasoline vehicles.
- Transparent Payment Policy (Credit Card Preference): While some customers might find the "only take credit" policy a "bummer," it highlights a clear policy. Hertz generally prefers credit cards for initial qualification, though debit cards can be used under certain conditions, typically requiring a 24-hour advance reservation for local rentals, being 25 years old, and having a valid ID or proof of return travel (at airports). For those who "do some juggling to make it work," it’s manageable, but awareness of this policy beforehand is key.
- Well-Maintained Location: The location is described as a "Well-maintained location," contributing to a professional and pleasant experience for customers during pick-up and drop-off.
For inquiries, reservations, or to learn more about the car rental options available at Hertz Car Rental - New Braunfels - I-35, you can contact them directly:
Address: 4262 I-35, New Braunfels, TX 78132, USA
Phone: (830) 625-9884
Mobile Phone: +1 830-625-9884
It is always recommended to call the branch directly, especially if you have specific vehicle requirements, questions about their debit card policy, or need to confirm availability. Their local team will be able to provide the most accurate and up-to-date information to ensure a smooth and efficient rental experience for your journey across Texas.
For Texans residing in New Braunfels and the surrounding Central Texas region, Hertz Car Rental - New Braunfels - I-35 stands out as a highly suitable and reliable option for their diverse transportation needs. Its suitability is rooted in a blend of convenient access, a varied fleet, and a commitment to customer support, all crucial elements for the local community.
Firstly, the location directly on I-35 offers unparalleled accessibility. This strategic placement ensures that whether a local's car has suddenly "kicked the bucket" or they're planning a weekend trip across the vast Texan landscape, getting to Hertz is quick and straightforward. This ease of access from major thoroughfares means less time wasted in transit and more time enjoying the journey, a significant benefit for busy Texans.
Secondly, the positive feedback regarding the staff, with mentions of "rockstars" like Dell who are "polite and helpful," speaks volumes about the branch's dedication to customer service. When unexpected vehicle issues arise or travel plans shift, having a responsive and knowledgeable team to guide you through the rental process is invaluable. This local human element, combined with the resources of a global brand, offers a reassuring and efficient experience for the community.
Moreover, the availability of a diverse fleet, including the exciting option of electric vehicles, caters to the evolving preferences of Texans. The ability to try out an EV and find oneself "hooked" on the driving experience reflects Hertz's foresight in offering modern transportation solutions. This choice allows locals to explore greener alternatives and enjoy a unique driving sensation right in their hometown.
While policies such as the preference for credit card payments are part of a larger corporate framework, the local staff's ability to navigate these details and assist customers in making arrangements, even if it requires "juggling," demonstrates a commitment to facilitating rentals for their community. By being transparent about these policies, customers can plan accordingly.
In conclusion, for Texans in New Braunfels who value efficiency, a diverse range of vehicle options (including cutting-edge EVs), and helpful service in an easily accessible location, Hertz Car Rental - New Braunfels - I-35 proves to be a highly suitable and dependable partner for all their car rental needs, ensuring they can keep "rolling with their homies" across the Lone Star State.
Hertz Car Rental - New Braunfels - I-35 Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - New Braunfels - I-35 Location
Hertz Car Rental - New Braunfels - I-35
4262 I-35, New Braunfels, TX 78132, USA
Hertz Car Rental - New Braunfels - I-35 Reviews
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★ 5★ 4★ 3★ 2★ 1Rolling with my Homies…..My car kicked the bucket and I needed a car pronto. Luckily, Hertz was the only place in New Braunfels who had a car ready to roll. Dell was a rockstar. She had all the answers to get me going in no time.The only bummer is they only take credit. Luckily, I was able to do some juggling to make it work. This is the only reason I left 4 stars instead of 5. My only suggestion would be is to leave a chord for the electrical cars. The car included the plug-in or power source to charge it, but no chord to plug it in. It can be a little pricey at the power stations.Otherwise, I was skeptical about electric cars at first, but now I'm hooked. What a blast to drive! Now I want one!
Mar 10, 2025 · Jeni JenGreat experience renting. The location is a desk inside Bluebonnet Motors, just to the right as you enter the main door. Well-maintained location, parking can be a bit of a challenge depending on the time of day. Staff are very polite and helpful. The vehicles available are a bit light but still a good selection.
Jun 15, 2025 · Buddy DavisAs a 23-year Army Combat Veteran, I want to commend Del and Isaac at Hertz for their exceptional professionalism. Del guided me expertly in selecting the ideal vehicle, while Isaac handled the paperwork efficiently and with a friendly attitude. Their dedication to customer service made my rental experience seamless and memorable. They are outstanding assets to the Hertz team!
Jan 28, 2025 · ISAAC DAYThis location was supposed to close at 5pm, but when calling for assistance with vehicle I just rented, they were already closed at 4:25pm! 800# was useless as well! Won't be using Hertz again! Don't waste your time with this location or this brand.
May 15, 2025 · Robert TejadaBeware!!!Charged $400 for a "outside washing "Called customer Service to dispute and is almost impossible to reach customer Service rep.First and last time renting from Hertz. TERRIBLE!!Going right back to Avis.
Jun 24, 2025 · Carol Jurden
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