Hertz Car Rental - Newark - Marrows Road Photos










Hertz Car Rental - Newark - Marrows Road Introduce
For residents of Delaware, having convenient and reliable transportation is often a key part of daily life and travel. Whether your personal vehicle is undergoing maintenance, you're hosting family visiting the First State, or you simply need a different type of car for a specific occasion, a trustworthy car rental service is an invaluable resource. In Newark, one name that frequently comes to mind is Hertz Car Rental - Newark - Marrows Road, a local branch of the globally recognized brand, committed to serving the transportation needs of our community.
Hertz has a long-standing reputation for offering a wide array of vehicles and a generally straightforward rental process. The Marrows Road location in Newark aims to extend this level of service directly to Delawareans, providing access to quality vehicles for everything from short errands around town to longer road trips exploring the Mid-Atlantic region. While customer experiences can vary, with both glowing praise for individual staff members and occasional concerns regarding operational aspects like deposit refunds, the branch strives to be a dependable option for locals seeking temporary vehicle solutions.
Conveniently located at 1344 Marrows Rd, Newark, DE 19711, USA, the Hertz Car Rental branch is strategically positioned for easy access by residents throughout Newark and the wider New Castle County area. Marrows Road provides excellent connectivity to major routes, including those leading to I-95, making it simple to pick up your rental and quickly get on your way, whether you're heading north towards Wilmington and Philadelphia or south towards Dover and the Delaware beaches.
This location's accessibility is a significant benefit for locals. It means less time spent navigating complex city traffic and more time on the open road. Being a neighborhood location, as opposed to an airport branch, it often offers a more relaxed pick-up and drop-off experience, ideal for daily rentals or when you need a car for a few days without the rush of airport travel. The proximity to residential areas and local businesses in Newark further enhances its convenience for community members.
Services Offered:
Diverse Vehicle Fleet: Hertz offers a wide selection of vehicles to cater to various needs. This typically includes economy cars for fuel efficiency, compact and mid-size sedans for comfortable daily driving, full-size sedans, SUVs for more space and versatility, minivans for larger groups, and specialty vehicles from their "Manager's Special" to luxury and performance collections.
Flexible Rental Durations: Whether you require a car for a few hours, a day, a weekend getaway, a full week, or an extended monthly rental, Hertz provides flexible options to suit your specific schedule.
One-Way Rentals: The option to pick up a vehicle at the Newark Marrows Road location and return it to another Hertz branch, which can be highly beneficial for relocation or multi-city travel plans.
Optional Protection Products: Various insurance and protection plans, such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Roadside Assistance Protection (RAP), are available to offer peace of mind during your rental.
GPS and Child Safety Seats: Additional equipment like NeverLost GPS navigation systems and child, infant, or booster seats can be rented to enhance your travel safety and convenience.
Online Booking and Check-in: Customers can conveniently reserve vehicles online and often utilize online check-in services to expedite the pick-up process at the counter.
Hertz Gold Plus Rewards Program: Loyalty program offering benefits like faster reservations, expedited pick-up, and earning points towards free rental days.
Features / Highlights:
Dedicated Local Staff: As evidenced by reviews, the branch boasts individual staff members like Lexus Prince, who are highly praised for their professionalism, friendliness, and willingness to go "above and beyond" to ensure a positive customer experience. This personal touch can make a significant difference in the overall rental process.
Brand Reliability: Being a Hertz location means access to a well-established global brand's resources, including a large fleet and standardized service procedures. This can offer a sense of security and reliability for renters.
Clean and Ready Vehicles: The commitment to providing clean and well-maintained vehicles is a consistent aim, ensuring that cars are ready for use upon pick-up, contributing to a smooth and stress-free start to your journey.
Convenient Business Hours: The Marrows Road location generally operates with hours that accommodate typical weekday and Saturday needs, making it accessible for many local schedules.
Support for Diverse Travel Needs: From economy cars for students at the University of Delaware to SUVs for families exploring state parks, the branch aims to offer vehicles suited for various Delaware lifestyles and travel plans.
Contact Information:
Address: 1344 Marrows Rd, Newark, DE 19711, USA
Phone: (302) 737-5420
Mobile Phone: +1 302-737-5420
For residents across Delaware, Hertz Car Rental - Newark - Marrows Road offers a practical and accessible solution for all car rental needs. Its strategic location in Newark allows for easy pick-up and drop-off, seamlessly integrating into your local travel plans. While like any service provider, there can be occasional hiccups, the dedicated efforts of individual staff members to ensure customer satisfaction, combined with the comprehensive offerings of a major brand like Hertz, make this branch a suitable choice. Whether you need a temporary vehicle for personal reasons, an extra car for visiting relatives, or specialized transport for a specific event, Hertz on Marrows Road is poised to assist. By choosing this local Hertz branch, you're opting for convenience, a diverse vehicle selection, and a team that aims to provide a professional and friendly rental experience right here in your Delaware community.
Hertz Car Rental - Newark - Marrows Road Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Newark - Marrows Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Newark - Marrows Road Location
Hertz Car Rental - Newark - Marrows Road
1344 Marrows Rd, Newark, DE 19711, USA
Hertz Car Rental - Newark - Marrows Road Reviews
pick upcallSUVpaydeskwebsitecheckinventoryfull size30 minutes
★ 5★ 4★ 3★ 2★ 1I had an amazing experience at Hertz on Marrows Road! Lexus Prince was incredibly helpful, professional, and friendly throughout the entire rental process. She went above and beyond to make sure I was taken care of and answered all my questions with patience and a smile. The car was clean and ready to go, and the whole experience was smooth and stress-free. Thank you, Lexus, for the excellent customer service—I’ll definitely be coming back!
Jun 11, 2025 · Kumaraswamy DarugulaPicking up was the worst- even though everything was online was completed. It took over 2hrs to PICK-up a vehicle that was already rented. They don’t mention a $300 deposit when picking up- WHICH I STILL HAVE NOT RECEIVED BACK 3 weeks since returning it. I’ve called multiple times in regards about the deposit but nobody answers. The establishment could be better if there were more employees. And to the owner, please just don’t reply saying “sorry”, actually help me get my deposit back; and help the other customers with their situations that have posted in the review section
Jun 23, 2025 · ray smithI’m visiting from out of town (Texas), and a rental was reserved the night before to ensure a smooth pickup. Unfortunately, that has not been the case. Upon arrival, there were only two people behind the desk—one of whom was actually working. Despite our reservation, the vehicle was not ready, and we’ve now been waiting for over an hour after already paying for the rental.Multiple customers behind us in line grew frustrated and canceled their reservations due to the long wait and lack of professionalism.This is not how a business should be operated, especially one that relies on customer trust and time-sensitive service.
Jun 19, 2025 · Melissa BrownLong lineOne person working alwaysSlow customer service45-2hr wait no matter your reservation timeAnd they run out of carsThey respond to these grievances with apologies and yet, nothing changes EVER!If you can rent anywhere else, you should! It’s truly not worth it, I’d rather go to New Castle. The cheap rentals are not worth the frustration.
May 31, 2025 · L. C.KShort line long wait only one person working when I was almost next in line I did see another young lady but then I didn’t see her anymore so just the one worker she was nice I know she can’t do everything alone. I only had a choice of two vehicles both were horrible one had been in an accident so I chose the other that was filthy inside and out they gave me a free car wash . I tried to callWhen I got home to complain of the vehicle no one answers the phoneI have pictures of what the inside looked like i ended up only using the rental twice because no one wanted to sit in the back because of the nasty stains in the seatThere were stains in the front seat as well there was someWhite crusted stuff in the vents I took pictures of that as well we have asthma have no idea what the foreign matter was in both ventsHertz in Florida had nice cars little dirty inside line was horribly long only one worker at times then twoHertz chat gives inaccurate information I did a chat to upgrade my vehicle was told by chat no need to bd I have a full size rental showed it to front desk they advised chat gave wrong info what is the purpose of chat if wrong info will be given I didn’t have a choice to use chat no one answers the phoneI don’t think it’s worth the Hassle. I now have a enterprise in walking distance little more in price but I have discounts that will take care of thatWon’t let me post pictures I will find another way to post pictures
Jun 18, 2025 · My Pandora Journey
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