Hertz Car Rental - Norfolk - Norfolk International Airport (ORF)

- 2200 Norview Ave, Norfolk, VA 23518

For many Virginians, whether embarking on a much-anticipated vacation, a critical business trip, or simply needing a reliable vehicle while their own is undergoing maintenance, car rental services are an indispensable resource. Particularly for those traveling by air, the convenience of picking up a rental directly at the airport can set the tone for the entire journey. This article provides a comprehensive overview of Hertz Car Rental at Norfolk International Airport (ORF), offering factual information about their location, services, and, importantly, insights derived from recent customer experiences to help you make an informed decision for your travels within the Commonwealth.

Hertz is a globally recognized name in the car rental industry, often associated with a wide selection of vehicles and a long-standing presence. However, local experiences can sometimes vary from general brand perceptions. Our aim here is to provide a candid and practical guide for residents in Virginia, focusing on what you can realistically expect from the Hertz location at Norfolk International Airport.

The Hertz Car Rental counter at Norfolk International Airport (ORF) is conveniently situated at 2200 Norview Ave, Norfolk, VA 23518, USA. This places it directly within the airport complex, offering excellent accessibility for both arriving passengers and local residents. Upon arrival at ORF, customers typically find the Hertz counter located within the Arrivals Terminal on Level 1, allowing for a swift transition from the baggage claim area to the rental process. The vehicle pickup lot is also conveniently located on Level G – Garage A, a short walk from the counter.

This prime airport location means that for Virginians flying into or out of Norfolk, there's no need for additional shuttle services or complicated directions to an off-site facility. Its direct access to major roadways also makes it a straightforward choice for those driving to the airport to pick up or return a rental, connecting easily to routes that lead throughout Norfolk, Virginia Beach, Chesapeake, and other parts of the Hampton Roads region and beyond. Hertz at ORF is open extended hours, generally from 7:00 AM to 11:59 PM, seven days a week, accommodating a wide range of flight schedules.

Hertz typically offers a comprehensive range of services designed to cater to diverse rental needs. At their Norfolk International Airport location, you can expect the following:

• Extensive Vehicle Selection: Hertz boasts a wide variety of car classes, from economical compact cars ideal for city driving or solo travelers, to spacious sedans, SUVs, and even minivans suitable for families or groups. They also offer specialty vehicles, including electric vehicles and options from their "American Collection" or "Ultimate Collection" for those seeking a premium driving experience.

• Flexible Rental Durations: Whether you need a vehicle for a single day, a week-long vacation, or an extended period for business or personal use, Hertz provides daily, weekly, and monthly rental options.

• Hertz Gold Plus Rewards Program: This loyalty program is designed to expedite the rental process. Members can often bypass the counter and proceed directly to their vehicle, earning points towards free rental days and upgrades. While the aim is efficiency, recent customer feedback suggests there can still be delays, as noted in the 'Features / Highlights' section.

• Protection and Insurance Products: Various optional protection plans, such as Liability Insurance Supplement (LIS) and Loss Damage Waiver (LDW), are available to provide coverage against potential damages or liabilities during the rental period.

• Optional Add-ons: Customers can enhance their rental with extras like GPS navigation systems, child safety seats, and satellite radio, though availability may vary.

• One-Way Rentals: For travelers planning to pick up a car in Norfolk and drop it off at another Hertz location, one-way rental options are generally available, providing flexibility for varied travel itineraries.

While Hertz is a well-established brand, it's important for local Virginians considering this specific Norfolk Airport location to be aware of certain recurring themes in customer feedback:

• Significant Wait Times: A prominent concern among recent customers is the unusually long wait times to pick up reserved vehicles. Multiple reviews indicate waits exceeding an hour, with one customer stating, "Took us an hour and fifteen minutes from the time we arrived at the line to the time we got in the vehicle. Literally everyone else (20-30 people) was having the same experience." This issue appears to be a "recurring theme at this location," often attributed by counter staff to delays in vehicle cleaning and return to the garage. This suggests that even with a reservation, being prepared for potential delays is advisable.

• Vehicle Availability Challenges: Some customers have reported that despite having a reservation, their expected car was not ready or available, leading to extended waits. One reviewer commented, "When you make a reservation for a car you expect it to be there. Been waiting more than an hour so far. There are plenty others waiting as well." This points to potential challenges in inventory management or preparation that could impact a traveler's schedule.

• Customer Service and Management: Frustration over the delays has led some customers to voice concerns about the overall management and customer service at this particular branch. Comments like, "This is horrible. Not what you expect from Hertz. Clearly this location needs a management change," reflect a desire for improved efficiency and better handling of customer expectations during busy periods.

• Brand Reputation vs. Local Experience: While Hertz generally holds a strong reputation, the experiences at this specific Norfolk Airport location suggest that local operational challenges can sometimes detract from the overall brand experience. This is a crucial point for Virginians who rely on efficient and seamless airport services.

To contact Hertz Car Rental at Norfolk International Airport, please use the following information:

• Address: 2200 Norview Ave, Norfolk, VA 23518, USA

• Phone: (757) 857-1261

For locals in Virginia, especially those traveling through Norfolk International Airport, Hertz Car Rental at ORF offers the convenience of an on-airport location and a wide selection of vehicles, backed by a globally recognized brand. However, it is essential to consider the consistent feedback from recent customers regarding significant wait times and occasional vehicle availability issues. To mitigate potential frustration, Virginians planning to rent from this location should allow for extra time during the pickup process, particularly during peak travel periods. While the Gold Plus Rewards program aims for efficiency, being prepared for potential delays at the counter is a realistic expectation. For those who prioritize minimal waiting and guaranteed vehicle readiness, it may be prudent to confirm their reservation details thoroughly and consider alternative transportation plans if time is of the essence. By being aware of these factors, locals can better manage their expectations and plan their travel within Virginia more effectively.

Hertz Car Rental - Norfolk - Norfolk International Airport (ORF)

2200 Norview Ave, Norfolk, VA 23518, USA