Hertz Car Rental

- 6101 Burton Station Rd, Norfolk, VA 23502

For many residents and visitors in Virginia, particularly those in the bustling Hampton Roads area, having reliable transportation is essential. Whether you’re navigating daily commutes, planning a weekend trip, or handling business travel, car rental services often come into play. Hertz Car Rental is a globally recognized name in the industry, and they have various locations across our state. This article will focus specifically on the Hertz Car Rental at 6101 Burton Station Rd in Norfolk, VA. It’s important for local users to understand that not all rental locations operate identically, and this particular branch has a distinct setup that's crucial to be aware of. We aim to provide a clear, factual overview to help you decide if this location is the right fit for your car rental needs.

Car rental services cater to a wide range of needs. Perhaps your personal vehicle is undergoing maintenance, and you need a temporary replacement to keep your daily routine uninterrupted. Maybe you’re flying into Norfolk for a business meeting and require immediate ground transportation upon arrival. Or, you might be planning a scenic drive through Virginia's diverse landscapes and need a specific type of vehicle for comfort or capacity. While Hertz, as a brand, offers a comprehensive suite of rental solutions, the nature of individual locations, especially those linked to private aviation services, can influence the customer experience. Understanding these nuances upfront can help set proper expectations and ensure a smoother rental process for locals in Virginia.

The Hertz Car Rental location at 6101 Burton Station Rd, Norfolk, VA 23502, USA, is not a typical street-side rental office. It is specifically located within or associated with Signature Flight Support, which is a Fixed-Base Operator (FBO) at Norfolk International Airport (ORF). This means its primary function and operational model are tailored to serve private and corporate aviation clients flying into or out of Signature Flight Support.

For local Virginians who are not associated with private air travel, accessing and utilizing this particular Hertz location might present unique challenges. Customer reviews explicitly state that "This location does not have a Hertz kiosk or Hertz rentals on hand, nor do they handle Hertz reservations for those who are not flying in or out of Signature Flight Support. There are no Hertz personnel at this location or available through the phone number provided." This indicates that it's not a walk-in or general public-facing rental counter. If you are a local resident looking to pick up a standard car rental for general use (e.g., your car is in the shop, or for leisure travel not involving private aviation at Signature Flight Support), this location may not be equipped to assist you directly, and you may be directed to other Hertz branches, such as those at the main Norfolk International Airport terminal or neighborhood locations.

Therefore, while the address is in Norfolk and might appear on a general search, its accessibility is highly specialized. Locals seeking a convenient rental point for everyday needs might find better service and direct engagement at other Hertz branches in the Norfolk or Virginia Beach area. Always confirm the specific operational model of any rental location, especially those at FBOs, if you are not a private aviation client.

Given its specialized nature as an FBO-affiliated location, the services offered by Hertz at 6101 Burton Station Rd are primarily geared towards its niche clientele. Based on general Hertz offerings and the context of an FBO, these services likely include:

• Pre-booked Rentals for Signature Flight Support Clients: The core service is providing vehicles for private and corporate flyers who have pre-arranged rentals through Hertz in conjunction with their flight services at Signature Flight Support.
• Luxury and Premium Vehicle Options: FBOs often cater to clients who prefer higher-end vehicles, so this location might offer a selection from Hertz's premium fleet, including luxury sedans, SUVs, or specialty cars, beyond the standard rental car classes.
• Direct Vehicle Delivery to Aircraft: A key convenience for FBO clients is often the ability to have their rental vehicle brought directly to their private aircraft upon arrival, streamlining their ground transportation.
• Tailored Billing and Account Services: Corporate accounts and specialized billing arrangements are often a feature for private aviation clients.

However, it is explicitly stated in customer reviews that this location "does not handle Hertz reservations for those who are not flying in or out of Signature Flight Support," and there are "no Hertz personnel at this location or available through the phone number provided" for general public inquiries. This suggests a very limited scope of service for walk-in or non-FBO-associated customers.

Based on the provided information, the highlights of this particular Hertz location are strongly tied to its specialized operational model:

• Targeted Service for Private Aviation: The primary highlight is its ability to serve clients of Signature Flight Support, offering a seamless car rental experience for private and corporate flyers directly at the FBO. This caters to a specific, high-end travel niche.
• Potential for High-End Fleet: Given its FBO association, this location likely has access to or specializes in providing premium and luxury vehicles from the Hertz fleet to meet the expectations of private aviation clientele.

However, the reviews also bring to light significant challenges and potential "lowlights" for the general public:

• Lack of Direct Customer Service: A major concern highlighted by customers is the difficulty in reaching customer service or any Hertz personnel directly at this location. The advice to do "everything online" and the reported difficulty in "navigating that" points to a significant barrier for users needing immediate assistance or clarification.
• Fuel Policy Discrepancies: A specific issue raised is regarding fuel charges, where a customer was charged for fuel even after returning the car with a full tank, citing a "less than 3/4" pick-up and "89%" full return claim. While Hertz generally has clear fuel policies (options include prepaying, returning full, or having Hertz refuel with a service charge), the specific execution and communication at this location, or potentially a misunderstanding, led to dissatisfaction. Customers should be very diligent about documenting fuel levels at pickup and drop-off, and understanding the chosen fuel option.
• Limited Accessibility for Non-FBO Clients: The most critical highlight/challenge for locals is that this is not a general public rental office. The absence of Hertz kiosks or staff for non-Signature Flight Support reservations means it's unsuitable for the vast majority of local car rental needs.

For Hertz Car Rental at 6101 Burton Station Rd, Norfolk, VA 23502, USA, direct contact information for general inquiries appears to be a challenge based on customer feedback stating no personnel are available via the provided number.

Address: 6101 Burton Station Rd, Norfolk, VA 23502, USA

Phone: While a phone number for this location may be publicly listed, customer reviews explicitly state, "There are no Hertz personnel at this location or available through the phone number provided." For general Hertz customer service or to find a more accessible local branch, it is advisable to visit the main Hertz website and use their general customer support channels or location finder. General Hertz Customer Care phone numbers typically include 1-800-654-3131 or 1-800-654-3001 for future reservations, and 1-800-654-5060 for Emergency Roadside Assistance.

For locals in Virginia, specifically those in the Norfolk area, the Hertz Car Rental at 6101 Burton Station Rd is a highly specialized location that may not be suitable for general car rental needs. Its primary focus is to serve clients of Signature Flight Support, meaning individuals not utilizing private aviation services at that FBO will likely encounter significant limitations. The lack of direct on-site Hertz personnel for general inquiries, the reported challenges with online customer service, and specific issues like fuel charges, all suggest that this branch is not designed for walk-in traffic or standard local rentals.

While Hertz as a brand offers reliable service, locals needing a car for everyday use, insurance replacement, or leisure travel not tied to private flight support at this specific FBO, would be better served by exploring other Hertz neighborhood locations or the main rental counters at Norfolk International Airport's passenger terminal. Always verify the operational specifics and customer service availability of any rental branch before making a reservation to ensure it aligns with your specific needs, especially when dealing with locations that serve a niche market.

Hertz Car Rental

6101 Burton Station Rd, Norfolk, VA 23502, USA