Hertz Car Rental - Paramus - N Streetate Rt 17

- 92 State Rte 17, Paramus, NJ 07652

For residents and visitors navigating the diverse transportation landscape of New Jersey, the need for a reliable car rental often arises. Whether it's for temporary transportation while a personal vehicle is in the shop, a family vacation, a business trip, or simply exploring the beautiful Garden State, having access to a reputable car rental service is essential. Hertz Car Rental, a globally recognized name in the industry, operates a branch in Paramus, NJ, at 92 State Route 17. This article aims to provide a comprehensive guide to this specific Hertz location, outlining its services, accessibility, and important considerations based on local customer feedback, to help New Jersey locals make informed decisions about their car rental needs.

Hertz has established itself as a major player in the car rental market, known for its extensive fleet and wide network of locations. The Paramus branch is designed to serve the immediate community in Bergen County and surrounding areas, offering a variety of vehicles to meet different requirements. While the brand carries a reputation for convenience and broad availability, the individual experiences at specific branches can vary. It's important for local users to understand both the general offerings of Hertz and the nuances of this particular location.

This overview will provide a balanced perspective, acknowledging Hertz's standard services while openly addressing specific customer feedback pertaining to the Paramus - N State Rt 17 location. The goal is to equip New Jersey residents with the necessary information to evaluate if this Hertz branch aligns with their expectations for their next car rental.

Hertz Car Rental - Paramus - N State Rt 17 is strategically located at 92 State Rte 17, Paramus, NJ 07652, USA. This address places it directly on State Route 17, one of Bergen County's primary commercial arteries. Route 17 is renowned for its extensive retail corridor, making the location easily identifiable and accessible for drivers from Paramus and surrounding towns like Hackensack, Ridgewood, Fair Lawn, and other communities across northern New Jersey.

The direct access from a major state highway is a significant advantage, simplifying navigation for customers. Its position on Route 17 means it's well-connected to other key roads, providing convenient links for customers arriving from various directions. While specific public transportation options directly to the branch's doorstep might require a short walk from a bus stop on Route 17, the overall accessibility by car is high.

For many New Jersey locals, particularly those who live or work in Bergen County, this location offers a practical and straightforward option for picking up or dropping off a rental car. The proximity to numerous businesses, shopping centers, and residential areas on and around Route 17 further enhances its convenience as a neighborhood rental branch.

Hertz, including its Paramus - N State Rt 17 location, generally offers a comprehensive range of car rental services designed to meet diverse customer needs.

• Diverse Vehicle Fleet: Customers typically have access to a wide selection of vehicle classes, including:

  • Economy cars (e.g., Ford Focus, Chevrolet Spark) for budget-friendly and fuel-efficient travel.
  • Compact cars (e.g., Mazda 3 4-door, Nissan Sentra) for easy maneuverability in urban settings.
  • Mid-size and Full-size sedans (e.g., Chevrolet Malibu, Toyota Corolla, Nissan Altima) offering more comfort and space for families or longer trips.
  • SUVs (e.g., Chevrolet Equinox, Nissan Rogue, Chevrolet Tahoe) suitable for varied terrain, more luggage, or larger groups.
  • Minivans (e.g., Chrysler Pacifica) for maximum passenger and cargo capacity.
  • Luxury vehicles for special occasions or an upgraded driving experience.
  • Trucks and cargo vans for moving or commercial needs.
  • Electric Vehicles (EVs) for an environmentally conscious and modern driving experience.

• Short-Term and Long-Term Rentals: Hertz accommodates various rental durations, from a single day to several weeks or even months, catering to temporary vehicle needs, vacations, or extended projects.

• Insurance Replacement Rentals: A common service for customers whose personal vehicles are being repaired due to accidents or mechanical issues, often working directly with insurance providers.

• One-Way Rentals: The option to pick up a vehicle at this Paramus location and drop it off at a different Hertz branch (or vice versa) offers flexibility for travel plans.

• Optional Add-ons: Customers can enhance their rental with extras such as GPS navigation, child safety seats (infant, child, booster), SiriusXM® satellite radio, and various protection plans (e.g., Loss Damage Waiver, Personal Accident Insurance, Roadside Assistance).

• Hertz Gold Plus Rewards Program: A loyalty program that provides benefits like expedited service, bypassing the counter, vehicle upgrades (subject to availability), and earning points towards free rental days for frequent renters.

• Uber Rentals / Delivery Rentals: Hertz often partners for ride-share rentals and may offer delivery services to enhance convenience.

While Hertz as a global brand offers a wide array of features, it is important to consider how these translate to the customer experience at specific local branches.

• Brand Recognition and Extensive Fleet: The primary highlight of any Hertz location is the strength of the brand itself, which implies a generally well-maintained and diverse fleet of vehicles to choose from, often including newer models across various categories.

• Convenient Location on Major Route: The Paramus branch's placement directly on State Route 17 is a significant advantage for accessibility, making it easy for customers to find and reach.

• Online and App Booking: Hertz provides robust online platforms and a mobile app for seamless booking, modification, and management of reservations, offering a modern convenience for customers.

• Loyalty Program Benefits: The Hertz Gold Plus Rewards program is a valuable feature for repeat customers, designed to streamline the rental process and offer perks.

• Concerns Highlighted by Customer Reviews: It is crucial to address the specific feedback provided by real customers regarding this particular location:

  • Customer Service Issues: Multiple reviews indicate significant concerns about staff behavior, describing it as "rude, harsh, and disrespectful." One review from May 2025 explicitly states, "The staff here is rude, harsh, and disrespectful. It's awful to have people like that working here to serve customers." Another from March 2024 echoes this, stating, "Could not be any more rude wow bye bye will never come back here again." This suggests a consistent challenge with customer interactions at this branch.

  • Negative Staff Demeanor: Phrases like "They have problems at home and want customers to pay for them!" and observations about specific employees ("young lady black hair with glasses dress all on black") point to perceived unprofessionalism and a lack of customer-first attitude.

  • Impact on Customer Loyalty: The explicit statements "I won't be coming back!" and "will never come back here again" demonstrate that these negative experiences have led to a loss of customer retention for this branch.

For reservations, inquiries, or direct contact with Hertz Car Rental - Paramus - N State Rt 17, please use the following details:

Address: 92 State Rte 17, Paramus, NJ 07652, USA

Phone: (201) 261-5960

Mobile Phone: +1 201-261-5960

For New Jersey locals, particularly those in Paramus and Bergen County, Hertz Car Rental at 92 State Route 17 offers the convenience of a widely recognized brand with a prominent, accessible location. The branch provides a comprehensive selection of vehicles, from economical cars to spacious SUVs and minivans, catering to a broad spectrum of transportation needs, whether for daily commutes, family trips, or temporary vehicle replacements. The ease of access from a major state highway like Route 17 is undoubtedly a significant advantage for customers navigating the busy Northern New Jersey area.

However, it is imperative for local users to consider the recent and consistent customer feedback regarding service quality at this specific branch. The recurring themes of "rude, harsh, and disrespectful" staff behavior, as highlighted in multiple reviews, indicate that while the logistical aspects (location, vehicle availability) may be convenient, the in-person customer experience can be a significant point of concern. For many, a positive interaction with staff is as important as the vehicle itself.

Therefore, while the Hertz brand generally offers reliability and a robust fleet, customers considering this Paramus location should be prepared for potential challenges in direct interactions, as noted by recent renters. For those who prioritize efficiency and a wide vehicle selection, and are perhaps less sensitive to customer service demeanor, this branch might still serve its purpose due to its strong logistical advantages. However, for locals who value a friendly, professional, and courteous experience above all else, exploring alternative Hertz locations or other rental providers in the area (like the Avis in Hackensack mentioned by a dissatisfied customer) might be a more suitable option. It's always advisable for customers to manage expectations and potentially utilize online booking tools or the Hertz Gold Plus Rewards program to minimize direct counter interaction if possible.

Hertz Car Rental - Paramus - N Streetate Rt 17

92 State Rte 17, Paramus, NJ 07652, USA