Hertz Car Rental - Plano - N Central Expressway Photos










Hertz Car Rental - Plano - N Central Expressway Introduce
For Texans navigating the expansive and vibrant city of Plano and the wider Dallas-Fort Worth metroplex, reliable transportation is often essential. Whether you're a local in need of a temporary vehicle, a business traveler visiting for meetings, or planning a weekend escape across the Lone Star State, Hertz Car Rental - Plano - N Central Expressway offers a premium solution. This article provides an in-depth look at this specific Hertz location, highlighting its services, accessibility, and what makes it a compelling choice for locals seeking quality vehicle rentals.
Hertz is a globally recognized leader in the car rental industry, renowned for its extensive fleet, commitment to customer service, and innovative rental solutions. The Plano - N Central Expressway branch aims to embody these core values, striving to deliver an outstanding experience for every customer. From routine daily rentals to specialized vehicles for unique occasions, Hertz in Plano is equipped to meet a broad spectrum of transportation needs, upholding the brand's reputation for quality and efficiency. Their focus is on ensuring that Texans can access a well-maintained, comfortable vehicle that fits their specific journey requirements, all backed by a team dedicated to service excellence.
Hertz Car Rental - Plano - N Central Expressway is conveniently located at 3933 N Central Expy, Plano, TX 75023, USA. This strategic address places the branch directly on North Central Expressway (US-75), a primary arterial highway that efficiently connects Plano to downtown Dallas and other major cities in the DFW metroplex.
The location's position along US-75 provides exceptional accessibility for residents throughout Plano, as well as those in neighboring communities such as Allen, McKinney, and Richardson. This makes it a highly convenient spot for picking up or dropping off a rental vehicle without the typical congestion or logistical challenges associated with airport rental facilities. For Texans, this neighborhood branch offers a practical and time-saving alternative, ensuring that they can quickly and easily access their rental car, whether for a daily commute, a family outing, or an extended road trip. Its central placement on a major thoroughfare is a significant advantage for local users.
- Diverse Vehicle Fleet: Hertz offers a wide range of vehicle classes, including fuel-efficient economy and compact cars (like the Ford Focus or Mazda 3 4-door), comfortable sedans (such as the Chevrolet Malibu), spacious SUVs (with the Nissan Rogue being a popular option), minivans, and potentially specialty vehicles for unique needs. This variety ensures options for solo travelers, families, and groups.
- Flexible Rental Periods: Customers can rent vehicles for various durations, from short-term daily rentals to extended weekly or monthly options. This flexibility caters to diverse needs, whether it's for a quick trip, a vacation, or a long-term substitute for a personal vehicle.
- One-Way Rentals: For Texans planning journeys that involve picking up a car in Plano and dropping it off at another Hertz location elsewhere, one-way rental services are typically available, offering significant convenience for varied travel plans.
- Hertz Gold Plus Rewards Program: This loyalty program provides benefits such as expedited service (skipping the counter), earning points for free rental days, and vehicle upgrades, enhancing the experience for frequent renters.
- Optional Add-ons and Protections: To customize the rental experience, Hertz provides various add-ons like GPS navigation systems, child safety seats (infant, child, and booster), and a range of protection plans (e.g., Liability Insurance Supplement - LIS, Loss Damage Waiver - LDW, Personal Accident Insurance - PAI) for peace of mind.
- Special Offers and Discounts: Hertz frequently offers promotions, including savings for travelers aged 50 and over, and benefits for members of partner programs like AAA, which can include free additional drivers and reduced fees on GPS rentals.
- EV Rentals: With the growing popularity of electric vehicles, Hertz offers EV rentals (such as the Tesla Model 3 Standard Range), allowing customers to experience sustainable driving.
- Exceptional Customer Service: As highlighted by customer testimonials, the staff, including Customer Service Representatives, station managers, and general managers, often demonstrate "exceptional efficiency, professionalism, and genuine warmth." Their cohesive teamwork contributes to an outstanding experience.
- Well-Managed Operations: The branch is noted for its "well-managed operation," where team members execute responsibilities with precision and take pride in their service, ensuring a smooth process.
- High-Quality Vehicle Maintenance: While maintenance can sometimes cause minor delays (e.g., an oil change), the commitment to providing "dependable vehicle" and ensuring they are in top condition is evident, contributing to a reliable rental experience.
- Convenient Neighborhood Location: Situated directly on N Central Expressway, this branch offers a significant advantage over airport locations, providing easier access and a less hectic environment for local residents.
- Diverse Fleet for Every Need: From compact cars for daily commutes to Ford Explorers for family moves, the location offers a range of vehicles to cater to varied customer requirements.
Address: 3933 N Central Expy, Plano, TX 75023, USA
Phone: (972) 509-8400
Mobile Phone: +1 972-509-8400
For Texans living in Plano and across the North Texas region, Hertz Car Rental - Plano - N Central Expressway offers a compelling and highly suitable option for their vehicle rental needs. The branch's prime location directly on US-75 ensures unparalleled accessibility, making it an ideal choice for residents seeking convenient pick-ups and drop-offs without the added stress of navigating a busy airport environment. This ease of access is a significant advantage for daily use, weekend trips, or any occasion requiring a temporary vehicle.
The most outstanding feature, as consistently highlighted by customers, is the exceptional level of professionalism, efficiency, and genuine warmth demonstrated by the staff. This dedication to providing a positive customer experience, even when unforeseen situations arise (like a necessary oil change), sets this branch apart. Knowing that you're dealing with a team that takes pride in their work and is committed to your satisfaction builds immense trust and loyalty, encouraging Texans to make this their preferred rental destination.
While transparency regarding potential additional charges, such as toll fees, is an area that customers note for improvement, the overall commitment to service quality and the availability of a diverse, well-maintained fleet makes Hertz Plano - N Central Expressway a reliable choice. For Texans prioritizing quality vehicles, efficient service, and a pleasant interaction with rental staff, this Hertz location stands out as an excellent option for all their transportation needs in the Lone Star State.
Hertz Car Rental - Plano - N Central Expressway Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Plano - N Central Expressway Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Plano - N Central Expressway Location
Hertz Car Rental - Plano - N Central Expressway
3933 N Central Expy, Plano, TX 75023, USA
Hertz Car Rental - Plano - N Central Expressway Reviews
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★ 5★ 4★ 3★ 2★ 1Cody, a Customer Service Representative, the male station manager, and the lady general manager (my sincere apologies for not obtaining their names or business cards) at the Hertz Plano Local Edition on US 75/Spring Creek Parkway delivered an outstanding experience during my three-week Ford Explorer rental.My partner Jeff and I, recently returned to McKinney after a 16-year assignment in Australia, needed a dependable vehicle to transport moving boxes.This trio of Hertz professionals provided service marked by exceptional efficiency, professionalism, and genuine warmth, far surpassing other rental experiences in the DFW area.The Explorer required an oil change before the system would approve the rental, resulting in a 60-80 minute wait while the vehicle was serviced.This provided an opportunity to engage in pleasant conversation with Cody, the station manager, and the general manager while completing the rental paperwork.Each demonstrated remarkable dedication to their roles: Cody’s enthusiasm as a CSR, the station manager’s steady leadership, and the general manager’s seasoned expertise, honed over nearly two decades of service.Their cohesive teamwork and evident enjoyment of their work made the time pass effortlessly, reflecting a well-managed operation.As a retired IBM partner, DEA Special Agent, and USAF Colonel—a rare triple retiree—I have observed operational excellence across diverse industries.The Plano Local Edition exemplifies this standard, with a team that executes their responsibilities with precision and takes pride in their service.My heartfelt thanks and commendation go to Cody, the station manager, and the general manager for their exemplary performance.The Plano Local Edition has earned my loyalty and will be my preferred choice for all future rentals.Regards,Lord Philip Zornes
Jun 26, 2025 · Lord Philip ZornesReview Title: Disappointed by Hidden Fees and Lack of TransparencyI had a recent rental experience with Hertz that started off smooth—the booking process was convenient, and the vehicle was clean and ready to go. Unfortunately, everything took a frustrating turn due to a lack of transparency around toll charges.I was never informed of my options regarding tolls. Had I known, I could have easily added the vehicle to my existing toll tag account or opted for the $15 unlimited toll feature. Instead, I later discovered I was being charged a $10 daily service fee plus tolls (approximately $140 extra) —completely avoidable fees that were never disclosed at the time of rental.When I called to resolve this issue, the Hertz employee I dealt with—Kelly—denied failing to provide this critical information. To make matters worse, I’ve now spent over four hours on the phone across two days trying to sort this out. The third-party company handling the tolls doesn’t even see the additional money Hertz charged me. It’s a complete mess with no clear resolution in sight.No one likes to be surprised by extra charges a month after a transaction is supposedly complete. This kind of hidden fee tactic feels deceptive, and the poor customer service only added to the frustration.I expected better from Hertz and will seriously reconsider renting from them in the future.
Jun 12, 2025 · Wannessa BadgerOnly real complaint are their hours and the fact that there is no compensation for rental hours when they are not open. For example, you are charged a whole day if you want to make a return at 5:01 but the office closes at 5. In a similar vein, if you want to return on a holiday but the store is closed, you still get billed for the extra day.It should also be noted that despite State Farm notifying you that Hertz has pick up and delivery- and then confirming it several times- neither company will do anything to correct this matter when Hertz will not deliver the car.
Jun 13, 2025 · Neal BerkowitzI recently rented a car from this location and it was a great experience. They always have a wide range of vehicles available, making it easy to find what you need. The check-out process was quick and hassle-free.I was also impressed by the selection of luxury hybrid cars. The manager Kelly Quinn and the staff clearly takes care to offer high-quality services making it so convenient to rent a vehicle.
Aug 12, 2024 · Jaswanth Madduluri (Jashu)This location is not within the Hertz Corporate network. It is a standalone franchise and they run this location like it is a someone's personal side hustle and not like a professional business that you would associate with the Hertz brand.They allowed me to make a reservation at 4pm and both the confirmation email and the Hertz app indicated this location closed at 6pm. Thinking I had a two hour buffer, I showed up shortly after 4pm for my rental to find an unprofessional paper sign om the door indicating they have temporary hours closing at 4pm.I emailed the store manager, John, who took two days to respond and basically said it wasn't their fault because their new hours were posted (see cheap sign below). I had screenshot both the two locations which showed inaccurate hours and John literally never responded back (it's been a week).Also, they have no key drop box. After a long road trip, I went to drop the car off to find out there is no drop box. Just overall would recommend everyone avoid this location. Hertz is great and this location is not Hertz, but an independent franchise that honestly drags Hertz brand down. Avoid at all costs!!
Feb 25, 2025 · Meagan LaBossiere
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