Hertz Car Rental - Randolph - South Main Street HLE

- 502 S Main St, Randolph, MA 02368

For many residents of Randolph, Massachusetts, and the surrounding South Shore communities, access to a convenient and reliable car rental service is often a practical necessity. Whether it's for moving, a family trip, or simply needing a temporary vehicle, car rental agencies play a vital role in keeping locals mobile. Among the national brands, Hertz Car Rental has a local presence on South Main Street in Randolph. This article aims to provide a clear, factual, and unvarnished overview of this specific Hertz location, focusing on direct customer experiences to inform prospective local users in Massachusetts.

Choosing a car rental company involves more than just selecting a familiar name; it requires a deep understanding of the specific branch's operational efficiency, transparency in billing, and the quality of customer support. While large chains like Hertz often project an image of seamless service, the reality on the ground can vary significantly from one location to another. For those in Massachusetts, being thoroughly informed about a local branch can be the difference between a smooth rental and a frustrating ordeal.

Our goal is to shed light on what you might genuinely expect when considering Hertz Car Rental at their 502 S Main St location in Randolph. We will delve into both the logistical aspects and, critically, the consistent feedback from customers regarding unexpected charges, vehicle conditions, and the alarming state of customer service. This information is paramount for helping you make a truly informed decision for your next car rental need in the Bay State.

The Hertz Car Rental branch in Randolph, known as "South Main Street HLE," is located at 502 S Main St, Randolph, MA 02368, USA. This address places it on a significant local thoroughfare, South Main Street, which offers relatively good accessibility for residents of Randolph and nearby towns such as Holbrook, Avon, and Braintree.

For those driving, its position allows for relatively easy access from various parts of the South Shore, connecting to larger roads and potentially to Route 24 or I-93. While not directly linked to the MBTA Red Line, local bus services might offer connections within Randolph, though a personal vehicle or ride-share would likely be the most straightforward way to reach the location. The "HLE" designation typically means a "Hertz Local Edition," which is a neighborhood location often catering to local residents rather than primarily airport travelers. This can mean more personalized service, though recent reviews suggest this is not always the case for this particular branch. Its presence in a more suburban setting compared to downtown Boston locations means navigating local streets rather than dense city traffic, potentially making for a quicker pickup and return process for local clientele.

As part of the global Hertz network, the Randolph - South Main Street HLE location generally provides a range of car rental services typical of the brand. These offerings are designed to cater to various customer needs, though the actual experience of accessing these services can vary, as highlighted in customer reviews. Standard Hertz services typically include:

• Diverse Vehicle Fleet: Hertz aims to offer a broad selection of vehicles, from economical compact cars for daily commutes, to mid-size and full-size sedans, SUVs for family travel, and larger vehicles like minivans or even trucks for specific needs such as moving (though availability of specific types like Teslas may be an issue, as noted by customers).
• Flexible Rental Durations: Customers can typically rent vehicles for daily, weekly, or monthly periods, accommodating both short-term requirements and longer-term temporary vehicle needs.
• Online Booking and Mobile App: Hertz provides an online reservation system and a mobile application designed to facilitate convenient bookings and management of rental details.
• Loyalty Programs: Hertz offers the Gold Plus Rewards program, which promises benefits like expedited pick-ups and points accumulation. However, as noted by a customer, membership status does not guarantee a smooth experience at all branches.
• Optional Add-ons and Protections: Renters are commonly presented with various optional services and protection plans, such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), GPS navigation, and child safety seats. Renters should always carefully review these.
• Fuel Options: Standard Hertz policy allows choices for fuel upon return, including pre-paying for a full tank, having Hertz refuel (at a specified rate), or refueling the car yourself.
• One-Way Rentals: For customers planning to pick up a car in Randolph and drop it off at another Hertz location (either within Massachusetts or out-of-state), one-way rental options are generally available, as evidenced by customer use for cross-state moves.

Customer reviews for Hertz Car Rental at 502 S Main St in Randolph reveal extremely critical "features" related to its operation and customer service, which any potential renter in Massachusetts should be fully aware of. These highlights point to systemic and severe issues that significantly impact the customer experience.

• Egregious Overcharging and Refusal to Refund (Major Negative): A primary highlight, reiterated across multiple reviews, is the issue of "overcharged extra $30.99 + a $1 toll + $9.99 toll inconvenience fee for a toll that I never used." This direct allegation of incorrect and unverified charges, coupled with the branch's prolonged refusal to issue a refund despite repeated visits and acknowledgments of the mistake, points to a highly dishonest and frustrating billing practice. The excuse that "a different company handles that" for a Hertz-billed charge "makes no sense" and demonstrates a severe lack of accountability.
• Abysmal Customer Service and Staff Conduct (Major Negative): The branch is repeatedly described as having the "worst and most miserable customer service," earning "the trophy for 1st, 2nd, and 3rd." Customers report that only "one attends to customers" while "the rest just be chilling on their phones." This illustrates severe understaffing or mismanagement. Furthermore, a customer describes being met with an "atrocious tone," being called a "liar," and even being "laughed and mocked" by staff in front of other customers when trying to dispute a charge. This level of unprofessionalism and disrespect is a critical concern.
• False Accusations and Harassment (Major Negative): An extremely disturbing highlight is the accusation of smoking marijuana. A non-smoking customer was "insulted" and called a "liar" by a staff member who claimed to smell marijuana, despite admitting the smell was present when she first entered the car. This false accusation and personal attack represents a severe breach of professional conduct and indicates a hostile environment for customers.
• Unreliable Vehicle Availability and Pricing (Negative): Despite reservations, customers are reportedly informed "an hour before" pick-up that their reserved vehicle (e.g., Tesla) is not available, being offered a different, cheaper model (e.g., electric Kona) at the higher reserved price. The refusal to adjust the price ("I was charged for the Kona the same price as a Tesla, which I’ve seen is a difference price") and the aggressive denial when confronted, further highlight issues with transparency and fair pricing.
• Inability to Contact by Phone (Negative): Customers report that "You can call all week and no one will answer," forcing them to drive to the location multiple times to address issues that should be resolvable over the phone. This complete lack of remote customer support is a major inconvenience.
• General Warning and Recommendation to Avoid: Both reviews conclude with strong warnings like "Do not go to this place. They suck big time" and "I wish I could give a negative or zero review." These emphatic statements from frustrated customers serve as the most critical "feature" for prospective renters.

For those in Massachusetts seeking to contact this specific Hertz Car Rental location in Randolph, here are the details, though based on customer reviews, direct phone contact may be challenging:

Address: 502 S Main St, Randolph, MA 02368, USA

Phone: (781) 297-0961

Mobile Phone: +1 781-297-0961

Operating hours are typically Monday-Friday: 8:00 AM – 5:00 PM. This location is generally closed on Saturdays and Sundays.

For residents of Randolph and the surrounding communities in Massachusetts, the Hertz Car Rental at 502 S Main St appears to offer a location that is geographically convenient for local needs. Its position on South Main Street provides relatively easy access for suburban residents, making it a viable option for those looking to rent a car without traveling to more distant airport locations. The theoretical range of services offered by a major brand like Hertz, including diverse vehicle types and flexible rental durations, might initially seem appealing for various local uses, from moving assistance to temporary transportation.

However, based on the highly critical and consistent customer feedback, the overall suitability of this particular Hertz branch for Massachusetts locals is severely compromised. The pervasive issues with fraudulent overcharges, the apparent inability to issue timely refunds, and the complete lack of responsiveness to phone calls create a significant barrier to a trustworthy and stress-free rental experience. For residents who expect transparency and fair dealing, the reports of being charged for services or tolls never used, coupled with the struggle to rectify these errors, are simply unacceptable.

Furthermore, the alarming accounts of unprofessional staff behavior, including mocking customers, making false accusations (such as smoking), and general indifference, point to a deeply dysfunctional customer service environment. No local customer should have to endure such disrespectful treatment or be forced to constantly revisit a physical location to chase a refund. The unreliability of vehicle availability, particularly for reserved models like Teslas, combined with charging higher prices for substitute vehicles, further erodes any confidence in this branch's operations.

In conclusion, while the physical location of Hertz Car Rental on South Main Street in Randolph might seem convenient, the overwhelming evidence from recent customer experiences suggests that it is far from suitable for Massachusetts locals seeking a reliable, respectful, and transparent car rental service. The risks of unexpected charges, frustrating disputes, and unpleasant interactions appear to be exceptionally high. For peace of mind and a genuinely positive rental experience, locals are strongly advised to heed the warnings from fellow community members and explore alternative car rental providers, even if it means a slightly longer drive to a different location that prioritizes customer satisfaction and ethical business practices. Your time, money, and peace of mind are too valuable to entrust to a service with such consistently negative feedback.

Hertz Car Rental - Randolph - South Main Street HLE

502 S Main St, Randolph, MA 02368, USA