Hertz Car Rental - Rochester Hills - S Rochester Road

- 914 S Rochester Rd, Rochester Hills, MI 48307

For many Michiganders, securing a rental car is a necessity at various times – whether it's for a planned family vacation up north, a business trip across the state, or, as is often the case, a temporary solution while your personal vehicle is being repaired after an unforeseen incident. In Rochester Hills, a vibrant community in Oakland County, one of the well-known names in car rentals is Hertz. This article is designed to provide you, the local Michigan user, with a candid and informative look at the Hertz Car Rental branch on S Rochester Road, outlining its services, accessibility, and what recent customer experiences suggest about choosing this location for your transportation needs.

The Hertz Car Rental branch in question is located at 914 S Rochester Rd, Rochester Hills, MI 48307, USA. This address places it on a significant and easily identifiable thoroughfare in Rochester Hills, making it reasonably accessible for residents in the immediate vicinity and surrounding communities. Rochester Road is a major north-south artery, connecting various parts of Rochester Hills and providing routes to neighboring cities such as Troy, Auburn Hills, and Shelby Township.

For those driving, the location is generally straightforward to find with direct access from S Rochester Road. While larger airport locations often boast 24/7 operations, this neighborhood branch will have specific business hours (typically Mon-Fri: 8 AM - 6 PM, Sat: 9 AM - 12 PM, closed Sundays), which should be kept in mind for pick-ups and drop-offs. Parking for personal vehicles while you complete your rental transaction is usually available on-site. For Michigan locals, choosing a neighborhood branch like this often provides a more convenient and less overwhelming experience compared to navigating busy airport rental counters. However, as noted in some customer feedback, the size of the facility may be "very small," which could impact the check-in/check-out process if not managed efficiently by staff. Despite this, its local presence aims to serve the community directly, offering a practical option for car rental needs without extensive travel within Metro Detroit.

Hertz is a globally recognized car rental company, offering a wide array of vehicles and services to cater to various customer requirements. The Rochester Hills - S Rochester Road branch, as part of the Hertz network, typically provides a comprehensive selection, although specific availability can fluctuate. Here's a general overview of the services you can expect:

• Diverse Vehicle Fleet: Customers can generally choose from a range of vehicle classes, including:
  • Economy and Compact Cars: Ideal for fuel efficiency and navigating city streets or for solo travelers on a budget. (e.g., Chevrolet Spark, Peugeot 2008)
  • Mid-size and Full-size Sedans: Offering more space and comfort for business travel, family trips, or longer journeys across Michigan. (e.g., Mazda 3, Volkswagen Jetta)
  • SUVs: A popular choice for Michigan families and those needing extra luggage capacity or navigating varied weather conditions. Options typically include small SUVs (e.g., Nissan Rogue) and larger models.
  • Minivans: Providing ample seating for larger families or groups, suitable for road trips or local events.
  • Specialty and Premium Vehicles: Some Hertz locations, including neighborhood branches, may offer a limited selection of higher-end or more unique vehicles for special occasions (e.g., Tesla Model 3 Standard Range).
• Insurance Replacement Rentals: A common service where Hertz works with insurance companies (as highlighted in a review) to provide replacement vehicles for customers whose cars are undergoing repairs after an accident or breakdown. This often involves direct billing to the insurance provider.
• One-Way Rentals: The flexibility to pick up a vehicle at this Rochester Hills location and return it to another Hertz branch, either within Michigan or in a different state.
• Hertz Gold Plus Rewards Program: A loyalty program that offers benefits such as expedited pick-up, earning points for free rental days, and special discounts.
• Optional Add-ons: Including GPS navigation systems, child safety seats, roadside assistance plans, and various protection options (e.g., Loss Damage Waiver, Liability Insurance Supplement).
• AAA Member Benefits: Hertz often partners with AAA, offering discounts and benefits like free use of a child seat or additional qualified AAA drivers.
• Flexible Booking and Cancellation: Hertz generally allows for free cancellation on many rentals, though it's always wise to check the specific terms of your booking.

When considering Hertz Car Rental in Rochester Hills, it's important for local Michigan users to weigh various aspects, particularly those highlighted in recent customer experiences.

• Variable Customer Service Experience: Reviews present a mixed picture. While one customer praises "great experience" and "easy pick up" with a specific employee (Andy), another describes "dishonest" staff, "unwilling to do a complete job," and "laziness" leading to "passing blame onto the customer." This suggests that the quality of service can be inconsistent, with individual staff members potentially making a significant difference in the customer's overall satisfaction.
• Vehicle Condition Concerns: A significant highlight, albeit a negative one, is the report of "dirty and damaged" vehicles, specifically a "cracked windshield" upon taking possession. This raises concerns about vehicle inspection protocols and fleet maintenance standards, which are crucial for customer safety and satisfaction.
• Check-in/Check-out Process Issues: The review detailing an employee's refusal to inspect a vehicle upon return and subsequent false claims of after-hours drop-off and damage is a critical point. This indicates potential systemic issues with the proper documentation and verification of vehicle condition during rental handovers, which can lead to significant inconvenience and financial disputes for the customer.
• Resolution and Accountability: The refusal to accept video evidence and the demand for the customer to file an insurance claim or pay directly for pre-existing damage is a concerning highlight of their claims process. This lack of accountability and willingness to work with the customer to resolve disputes fairly is a major drawback.
• Positive Individual Staff Experiences: Despite the negative feedback, the positive mention of "Andy" making a pick-up "easy" indicates that capable and helpful employees are present at the branch. This suggests that positive experiences are possible, often depending on who assists you.
• AAA Member Benefits: While not from specific customer reviews for this branch, Hertz broadly offers benefits for AAA members (discounts, free child seats, free additional drivers), which can be a valuable highlight for Michiganders who are AAA members.

For Michigan residents seeking to contact Hertz Car Rental in Rochester Hills, here is the essential information:

Address: 914 S Rochester Rd, Rochester Hills, MI 48307, USA

Phone: (248) 652-0096

Mobile Phone: +1 248-652-0096

It is strongly advised to call the branch during their business hours (typically Monday-Friday 8:00 am - 6:00 pm, Saturday 9:00 am - 12:00 pm, closed Sundays) to confirm vehicle availability, clarify rental terms, and ideally to document the vehicle's condition both upon pick-up and drop-off, especially given past customer feedback.

For Michigan locals, choosing a car rental service, especially during an unexpected event like a car accident, requires trust and reliability. The Hertz Car Rental on S Rochester Road in Rochester Hills, while offering the convenience of a widely recognized brand and a local presence, presents a mixed bag of customer experiences. While there are instances of efficient and helpful staff, the significant concerns raised by a customer regarding vehicle condition, dishonest handling of returns, and subsequent unfair damage claims are serious red flags that local Michiganders should be aware of.

A car rental should alleviate stress, not add to it. While the location's accessibility in Rochester Hills is a plus, and the range of vehicles generally meets typical needs, the critical issue of integrity in the check-in/check-out process and customer dispute resolution highlights areas of concern. For locals considering this Hertz branch, it is paramount to be extremely diligent: thoroughly inspect and video document the vehicle before taking possession, and ensure a clear, in-person inspection and sign-off when returning the vehicle during business hours. This vigilance may be necessary to ensure a smoother experience and avoid potential disputes, allowing you to focus on your journey across Michigan rather than rental complications.

Hertz Car Rental - Rochester Hills - S Rochester Road

914 S Rochester Rd, Rochester Hills, MI 48307, USA