Hertz Car Rental - Rock Hill - North Anderson Road Photos










Hertz Car Rental - Rock Hill - North Anderson Road Introduce
South Carolina, the Palmetto State, offers a diverse and appealing landscape, from the historic charm of its coastal cities like Charleston and Myrtle Beach to the vibrant cultural scene of Columbia, and the natural beauty of its Upstate region. For residents navigating daily life, planning a family vacation, or requiring temporary transportation, reliable car rental services are an invaluable resource. Whether your personal vehicle is undergoing repairs, you're hosting out-of-state visitors, or you simply need a different type of vehicle for a specific trip, a local car rental agency can provide the flexibility and convenience you need to keep moving across the state. This article will provide a detailed overview of Hertz Car Rental - Rock Hill - North Anderson Road, a key option for those in the Rock Hill area and beyond.
Hertz Car Rental is a globally recognized brand in the car rental industry, known for its extensive network and wide range of vehicles. The Rock Hill - North Anderson Road branch serves the local community, aiming to meet diverse transportation needs. Customer experiences, however, can sometimes be mixed. One customer expressed significant frustration, stating they were "guaranteed a Cadillac or Lincoln vehicle" but were instead given a "Volvo Jeep" with "no discount or compensation." This individual described it as an "extreme inconvenience" and a "HORRIBLE Experience," highlighting a major discrepancy between the reservation promise and actual availability. They felt "forced to take what they had" due to immediate need. This review underscores the importance of confirming specific vehicle availability, especially for premium or desired models, and understanding the branch's policy regarding vehicle substitutions.
On the other hand, another customer had a positive experience, noting that the staff was "so helpful!" and that they "needed a car on just a few days notice and they were able to get me into a nice vehicle. The process was easy and they were flexible with when I needed to change a day or time." This contrasting feedback highlights that while challenges with specific vehicle guarantees can occur, the branch is capable of providing efficient service and flexible support for general rental needs. For South Carolinians in the Rock Hill area, understanding these varied experiences can help in setting expectations and preparing for their rental.
Hertz Car Rental - Rock Hill - North Anderson Road is conveniently located at 699 N Anderson Rd, Rock Hill, SC 29730, USA. This location places it along a key thoroughfare in Rock Hill, North Anderson Road, which is easily accessible from various parts of the city and surrounding areas in York County. Its position allows for straightforward access from Interstate 77, making it a viable option for those traveling from Charlotte, NC, or other parts of South Carolina. Being a "neighborhood" location, it offers a more localized and less overwhelming experience compared to airport rental counters, which is often preferred by residents for daily or localized rental needs. The branch typically operates during standard business hours from Monday to Friday (8:00 AM - 5:00 PM) and Saturday (9:00 AM - 12:00 PM), with Sunday closures. These hours should be verified for any changes, especially around holidays. Hertz also generally offers a complimentary pick-up service for customers within a certain radius, enhancing convenience for those who might not have immediate transportation to the branch.
Hertz Car Rental in Rock Hill typically provides a comprehensive range of services to cater to diverse customer needs:
Diverse Vehicle Fleet: Hertz offers a wide variety of car classes to suit different travel requirements. This includes economy cars (like a Ford Focus) for fuel-efficient commutes, compact and standard sedans (such as a Chevrolet Malibu) for everyday driving, and various sizes of SUVs (like a Nissan Rogue) for families or those needing more space. They also offer specialty vehicles, luxury cars, and even electric vehicles (EVs), depending on the location's fleet and availability. While specific guarantees on exact models like Cadillacs or Lincolns might be subject to availability and higher tiers, the general selection is usually broad.
Flexible Rental Durations: Whether you need a car for a single day, a weekend trip to the coast, a week-long family vacation, or an extended monthly rental, Hertz offers flexible booking options to accommodate various timeframes. This is particularly useful for locals needing a car for temporary purposes, like during car repairs or for hosting visitors.
One-Way Rentals: For travelers planning a trip across South Carolina or even to another state without returning to the initial pick-up location, Hertz facilitates one-way rentals across its vast network. This flexibility is ideal for relocations, extensive road trips, or simply avoiding a round trip when it's not convenient.
Optional Protection Products: Hertz provides various optional protection plans such as Loss Damage Waiver (LDW) to reduce or eliminate financial responsibility for damage to the rental vehicle, Liability Insurance Supplement (LIS) for third-party liability coverage, Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC). These options offer renters additional peace of mind during their journey across South Carolina.
Additional Equipment and Services: To enhance the rental experience, customers can typically add options like GPS navigation systems to assist with directions, child safety seats for families, and roadside assistance for unexpected events. Fuel purchase options are also available to simplify the return process.
Online Reservations and Mobile App: Customers can easily book their rentals online through the Hertz website or their mobile app, allowing for convenient reservations and often access to special online rates.
Hertz Car Rental - Rock Hill - North Anderson Road offers several features that appeal to local users:
Local Neighborhood Convenience: As a "neighborhood" location, it offers direct access for Rock Hill residents, eliminating the need to travel to larger city centers or airports for car rentals, which can be a significant time-saver.
Hertz Gold Plus Rewards Program: This loyalty program allows members to skip the counter at many locations, earn points on rentals for free days, and enjoy perks like free additional drivers (for spouses/domestic partners in the U.S.). Higher tiers (Five Star and President's Circle) offer even more benefits, including guaranteed upgrades and bonus points, making it appealing for frequent renters.
Diverse Fleet Availability: While specific luxury models might be subject to availability, the location generally provides a good selection of popular car types, including sedans and SUVs, suitable for various needs, from daily commutes to exploring South Carolina's attractions.
Flexibility with Changes: As noted by a customer, the branch can be flexible with changes to rental dates or times, which is a valuable feature for locals whose plans might shift unexpectedly.
Insurance Direct Billing: Hertz often works directly with insurance companies for replacement vehicle needs, streamlining the process for customers involved in accidents or those whose cars are in for repairs.
For those in South Carolina looking to rent a car from Hertz Car Rental - Rock Hill - North Anderson Road, here is their contact information:
Address: 699 N Anderson Rd, Rock Hill, SC 29730, USA
Phone: (803) 328-6414
Mobile Phone: +1 803-328-6414
For residents of South Carolina, particularly in the Rock Hill and surrounding York County areas, Hertz Car Rental at 699 N Anderson Road provides a valuable local resource for their transportation needs. Its convenient neighborhood location ensures easy access for daily rentals, temporary vehicle replacements, or leisure trips, without the added travel often associated with airport locations. The branch generally offers a diverse fleet, allowing locals to find a vehicle suitable for various purposes, whether it's a compact car for zipping around town or an SUV for a family excursion to Lake Wylie or the Carolina mountains.
While some customer experiences highlight the critical importance of clarifying specific vehicle guarantees and managing expectations regarding availability, the overall capacity for friendly service and flexibility in scheduling, as noted by positive feedback, remains a strong point. For South Carolinians who are members of the Hertz Gold Plus Rewards program, the added benefits of quicker service and point accrual further enhance the appeal. Whether you need a car for an unexpected emergency, a planned road trip across the Palmetto State, or a comfortable ride for visitors, Hertz Car Rental - Rock Hill - North Anderson Road stands as a readily available and generally reliable option to help you navigate your journey with convenience and ease. We recommend confirming your specific vehicle needs and any special requests directly with the branch to ensure the best possible rental experience.
Hertz Car Rental - Rock Hill - North Anderson Road Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Rock Hill - North Anderson Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Hertz Car Rental - Rock Hill - North Anderson Road Location
Hertz Car Rental - Rock Hill - North Anderson Road
699 N Anderson Rd, Rock Hill, SC 29730, USA
Hertz Car Rental - Rock Hill - North Anderson Road Reviews
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★ 5★ 4★ 3★ 2★ 1When making my reservation I was guaranteed a Cadillac or Lincoln vehicle, which I would be able to choose either or upon picking the car up from Hertz rental in Rock Hill SC. But upon getting the keys to the car I was given a Volvo Jeep, which I did not want, but there was no better selection at this location and I was forced to take what they had. No discount or compensation was given for the blatant lie that was told to me. I could not refuse the vehicle because I needed a vehicle hence me renting a vehicle from Hertz. But had I been told at the time of making the reservation that the vehicle that I wanted would not be at this location then I would have reserved another vehicle at a different Hertz location. This was an extreme inconvenience and I am literally in disgust for how the situation has been handled thus far as if Hertz has done no wrong. The sales lady was nice, but still she did nothing but offer us smaller cars, which a large vehicle is what we rented & needed. Yes, I received a product and should have to pay for it, but I should not be forced to pay for price for a product that I never reserved and did not want and it can be proven if someone listens to the recorded line of when I made the reservation. Such a HORRIBLE Experience!To improve my rental experience I asked that they charge me 50% of the total price OR the next class of vehicle price below the Large Luxury sedan because Hertz lied to me about the availability of their cars when I made my reservation and this Volvo is not large, but thus far they've done NOTHING!
Jun 21, 2025 · Benita PelzerThey were so helpful! I needed a car on just a few days notice and they were able to get me into a nice vehicle. The process was easy and they were flexible with when I needed to change a day or time.
Apr 17, 2025 · Veronica SarrazinVery helpful. My Kia sorento broke down and I needed a rental car since mine was recalled and stuck in the shop. Hertz was well aware of all the Kia recalls and has a deal with them. Unfortunately the KIA dealership I took my car to is a real piece, I have to pay out of pocket till they complete my car. Hertz was very nice and got me into a similar sized SUV very quickly. I was placed in a Forde Edge. It was clean, updated and safe. The staff there are friendly and understanding.
Jan 27, 2025 · Samantha ConradI will never again rent a car from here. Rented from the Enterprise in Rock Hill with no issues. Decide to give Hertz/Thrifty a try because it was cheaper. Well you get what you pay for. After I returned my car, I noticed several fees and charges that were not accurate. The manager, Deshawn, informed me that my card has been charged and that he can't do anything about it. When I initially booked my reservation, I booked an economy car. When picking up my car, I was informed that they didn't have any economy cars and I could rent the next class of vehicle for an upgrade. As I had no choice, due to the economy cars not being available, DESPITE THAT BEING WHAT I BOOKED, I got the car that was offered. So imagine my surprise when I saw I had been billed an extra $10/day for the "upgrade" when I had no choice but to upgrade. Normally these fees are waived since it is the fault of the company that my reserved vehicle was not available. I also would have been charged a hefty fee if I had cancelled my reservation right then and there. So please tell me how it's fair when I was forced to get this "upgraded" car, costing me an extra $40? Second, when I got into my rental car, I saw it was only at half tank. Your website says the Hertz "standard" is that the vehicle are given to you at a full tank. I even returned my car at more than half tank, you're welcome. Third, I was charged a $10 "return change fee." I returned my car on time, to the same place I picked it up from. I did call to extend my reservation- but only because when I tried to do it online, the system said I would need to call. Deshawn also never informed me like "hey you're getting this extra fee put on." Neither did the person I spoke to on the phone. Is it my fault your online system wasn't working? Honestly it seems like Hertz/Thrifty is forcing the customers actions (having to take a car upgrade or be charged a cancellation fee, extending reservation by phone since online system wasn't working) and then collecting these extra fees in their pockets. I recommend the other rental car place on the same road, do not rent from Hertz/Thrifty.I emailed the support on Sunday, no response since then. Seriously, DO NOT use Hertz. They take your money and then forget about talking to anyone.
Dec 11, 2024 · Irina OwenI rented a car from Hertz (Rock Hill) and had a great experience. The booking process was easy, and the staff were friendly and helpful.The car was clean and in excellent condition, and it was exactly what we needed for our trip. We had no issues with the car during our rental period, and it was comfortable to drive.The return process was also smooth, with no surprises or hidden fees. We appreciated the transparency and professionalism of Vincent.Overall, we highly recommend Hertz in Rock Hill for anyone in need of a rental car. We will definitely be using them again in the future.
May 14, 2024 · Vashti Hale
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