Hertz Car Rental - Rockville - Rockville Pike Photos










Hertz Car Rental - Rockville - Rockville Pike Introduce
Hello, fellow Marylanders! In our diverse and dynamic state, having convenient and dependable transportation options is often key to both our daily lives and our weekend adventures. Whether you're navigating the bustling streets for work, planning a family trip to the beautiful Maryland coast, or simply need a temporary vehicle while yours is in the shop, local car rental services play a vital role. Today, we're diving into the details of Hertz Car Rental - Rockville - Rockville Pike, providing a clear, friendly, and factual overview designed to help you make the best choice for your car rental needs right here in Maryland.
A car rental service can offer immense flexibility and peace of mind. It allows you to maintain your routine, explore new parts of the state without relying on public transport, or accommodate special events with a suitable vehicle. We understand the importance of having accurate and practical information at your fingertips, and that's precisely what we aim to deliver for the Rockville community and beyond.
Hertz Car Rental - Rockville - Rockville Pike is conveniently located at 1052 Rockville Pike, Rockville, MD 20852, USA. This address places it directly on one of Montgomery County's busiest and most central corridors, ensuring excellent accessibility for residents in Rockville and the surrounding areas. For anyone in need of a rental vehicle, a location on a major road like Rockville Pike is a significant advantage, simplifying both pick-up and drop-off processes.
Rockville Pike serves as a key artery connecting various parts of Montgomery County, making this Hertz branch easy to reach whether you're coming from nearby neighborhoods, businesses, or even other parts of Maryland. While traffic on Rockville Pike can be heavy during peak hours, its central position means it's generally well-served by local road networks. The location's ease of access is a definite plus for busy individuals and families in our community.
Hertz, as a globally recognized leader in car rentals, offers a comprehensive suite of services designed to meet a wide array of customer needs. While specific offerings may vary slightly, you can generally expect the following services at the Rockville Pike location:
- Extensive Vehicle Fleet: A diverse selection of vehicles ranging from fuel-efficient economy and compact cars (like the Chevrolet Spark or Ford Focus) for everyday commutes, to comfortable mid-size and full-size sedans (such as the Chevrolet Malibu or Mazda 3), spacious SUVs (like the Nissan Rogue or Chevrolet Equinox) for family trips, and minivans (like the Chrysler Pacifica) for larger groups. They also offer manager's specials and sometimes luxury or specialty vehicles.
- Flexible Rental Periods: Options for short-term rentals (daily, weekend) as well as longer-term solutions (weekly, monthly) to accommodate various travel durations.
- One-Way Rentals: The convenience of picking up your rental car at the Rockville Pike location and returning it to a different Hertz branch, which is ideal for one-way trips (availability and fees may apply).
- Optional Add-ons: Enhance your rental experience with available extras such as GPS navigation systems for easy navigation, child safety seats (infant, toddler, and booster options) to ensure the safety of young passengers, and SiriusXM Satellite Radio for entertainment.
- Fuel Options: Various choices for managing fuel, including prepaying for a full tank, refueling the vehicle yourself before returning it, or having Hertz refuel it for a service charge.
- Protection Plans: A range of insurance and protection products, including Liability Insurance Supplement (LIS), Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), offering different levels of coverage for peace of mind during your rental.
- Hertz Gold Plus Rewards Program: A loyalty program that provides benefits like expedited service, special deals, and the ability to earn points for free rental days.
- Online Reservation and Check-in: Convenient online systems for booking vehicles in advance and expediting the pick-up process upon arrival.
- Customer Support: Access to dedicated customer service for inquiries, reservation assistance, or roadside support during your rental period.
Hertz Car Rental on Rockville Pike boasts several features and highlights that contribute to a positive rental experience for locals:
- Efficient Pick-up and Drop-off: Customers have praised the quick and smooth process for both picking up and returning vehicles, with one reviewer noting it took "less than 10 min" for pick-up and "less than 5 min" for drop-off.
- Well-Maintained Vehicles: Feedback highlights that cars, such as a Chevy Malibu, are often in "great condition" and have "service up to date," indicating a commitment to fleet quality. Customers also appreciate that vehicles are "super cheap on gas" with "great MPG."
- Professional and Friendly Staff: Reviewers commend the staff for being professional and friendly, even when the location might be understaffed. The team's "best efforts to get everyone a vehicle as fast as they can" and their "team work" are frequently appreciated.
- Consistent Positive Experiences: One long-time customer noted consistent positive experiences across multiple years, even when the location moved, demonstrating a sustained level of service.
- Prompt Refund Processing: Receiving immediate refunds on credit cards after drop-off is another highlight mentioned by satisfied customers.
- Diverse Rental Types: Beyond standard car rentals, Hertz offers specialized options like Uber Rentals, Delivery Rentals, Box Trucks & Cargo Vans, Electric Vehicles, and even their "Ultimate Collection" for luxury or exotic cars, catering to a wide range of needs.
- Business Solutions: Hertz provides tailored solutions for businesses, government, and military travelers, offering convenience for corporate and official travel.
For direct inquiries, reservations, or to confirm vehicle availability, you can contact Hertz Car Rental - Rockville - Rockville Pike using the following details:
- Address: 1052 Rockville Pike, Rockville, MD 20852, USA
- Phone: (240) 314-0640
- Mobile Phone: +1 240-314-0640
It is always recommended to call ahead for any specific inquiries or to confirm details of your reservation, particularly during busy travel periods.
For residents of Maryland, especially those in the Rockville area and surrounding Montgomery County, Hertz Car Rental - Rockville - Rockville Pike stands out as a highly suitable option for their car rental needs. Its prime location on a major thoroughfare provides unparalleled accessibility, ensuring that picking up or dropping off a vehicle is as convenient as possible. This makes it an excellent choice for a wide array of local uses, whether it's for weekend excursions to explore Maryland's hidden gems, extended family visits, business travel, or simply maintaining mobility when your personal vehicle is unavailable.
The consistent positive customer feedback regarding quick pick-up/drop-off times, the good condition and fuel efficiency of their vehicles, and the professionalism of the staff truly make this location a standout. Even with observations about staffing levels, the team's dedication to accommodating customers ensures that locals can expect a smooth and pleasant experience. The range of vehicle types, from economy cars for efficiency to SUVs for more space, means Hertz can cater to diverse local requirements. For Marylanders seeking a reliable, efficient, and customer-focused car rental experience, Hertz on Rockville Pike is a highly recommended and dependable choice to keep you moving.
Hertz Car Rental - Rockville - Rockville Pike Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Rockville - Rockville Pike Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Hertz Car Rental - Rockville - Rockville Pike Location
Hertz Car Rental - Rockville - Rockville Pike
1052 Rockville Pike, Rockville, MD 20852, USA
Hertz Car Rental - Rockville - Rockville Pike Reviews
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★ 5★ 4★ 3★ 2★ 1Came to this Hertz location to pick up a sedan and they gave me this Chevy Malibu, it was in great condition and service up to date, super cheap on gas and great MPG. Pick up process was super FAST, took less tan 10 min and drop-off was smooth as well , took less than 5 min. Received my refund on my credit card immediately. I washed the car before returning it and filled with gas, I'm happy with this experience my advisor was a Lady not sure of her name she was professional and friendly. I will definitely come back to this location, I used to rent few years back when they were in the previous location across the street and they did great back there as well. Thank you hertz for the great experience hope to do business with you again.
Feb 05, 2025 · Juan E Montenegro PThe staff is low staffed but the team that is their do their best to get everyone a vehicle as fast as they can.If they had more staff like a person to bring the cars to the front so that the front counter staff assists customers it would be a smoother transition for customers.I appreciate the team work and their efforts accommodating me as always.Great Team work! Keep doing your best it’s corporate that needs to proved you the staffing!!!
Jun 15, 2025 · Patrice PatriceWorst car rental experience ever. I usually rent from Enterprise, and this time I thought of giving Hertz a try. But I am never coming back again, at least to this location.To begin with, the car was super dirty inside when I rented (attaching some pictures to show how dirty the cup holders looked like), and the gas was only half tank. I think it is a basic courtesy and professionalism on part of a rental company to provide a clean car and a full tank of gas to a customer at the time of renting. It’s very annoying to have to clean up the interior of the car myself and head to a gas station right after renting a car to get started on my trip. Next, the back seats of the minivan I rented were laid down, and I was not sure how to pull the seats up (it’s not that I drive a minivan everyday). As I went inside the store to seek help, I was told by the staff at the counter that he won’t come and I need to figure out myself. Luckily another customer at the store was gracious enough to come up to my car and help me out. And finally, this location doesn’t have a drop box for keys, which is very inconvenient from the renters’ perspective. I could have dropped the car off after hours in the evening, without having to go & drop it off at 9am on a working day.Now when I am looking at other reviews (I should have read them before), I am stunned to see how many people earlier have faced exactly the same issues like unclean cars, half a tank of gas, rude staff, and so on. I wonder what exactly does the management do to improve themselves even after repeated awful reviews, other than adding a response of apology.At Enterprise, they offer adding my spouse as an additional driver completely free of charge (Hertz charged $13.50/day). I get a clean car and a full tank of gas, always. They have a drop box and I can drop the keys any time of the day I want. If I have any issues, any questions about the car or setting up something, some of their staff always come to help and show me things proactively. My question to the Hertz management is, if some other rental company is offering me so much flexibility, convenience and professional service, please show me a reason why I would return to you.
Dec 16, 2024 · Shubhadeep ChakrabortyTiffany Woods, the District Manager at Hertz, was by far the most rude and unprofessional person I’ve dealt with in any customer service experience — and that’s saying a lot.I had an issue with a vehicle I rented that broke down less than an hour after pickup. I called the location for help, and when I was eventually directed to Ms. Woods, I expected some level of accountability or at least basic assistance. Instead, she acted like I was the problem.She spoke to me with complete disrespect, raising her voice and cutting me off repeatedly. At one point, she snapped, “Maybe if you knew how to drive a rental, this wouldn’t be an issue.” Excuse me? I was stranded on the side of the road, asking for help, and that was her response?She refused to arrange a replacement vehicle or even a ride back to the branch, saying it “wasn’t her job to babysit renters.” I couldn’t believe how petty and cold she was — it felt like she was going out of her way to be cruel. I was left to deal with roadside assistance and Uber on my own dime.For someone with the title of District Manager, she lacks even the most basic customer service skills. If Hertz wants to maintain any level of trust or loyalty from its customers, they need to seriously reevaluate who they have in charge.
Jun 16, 2025 · Thanhthuy Kieu NguyenThis is a very sketchy Hertz FRANCHISE (not corporate owned.) I was turned away without a rental because of arbitrary enforcement of a policy that they require my reservation be made 24 hours in advance. Because I have a debit card on my Hertz Gold account. It's arbitrary because I had a confirmed reservation, which included the debit card on my Hertz Hold account. They knew my reservation was confirmed with the debit card at a certain time and still turned me away.Their inventory is very small. Place looks empty with hardly any furniture and only one desk person.Stay away. Local Enterprise Car Rental places get much better ratings
May 13, 2025 · Tod Sloan
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