Hertz Car Rental - San Antonio - I-35 Frontage Road

- 11723 I-35 Frontage Rd, San Antonio, TX 78233

For many Texans, a vehicle is an indispensable tool for daily life, whether it's for commuting, running errands, or embarking on a long-awaited road trip across our vast state. When your personal vehicle is unavailable due to maintenance, an unexpected incident, or you simply require a different type of transportation for a specific event, car rental services become a critical resource. In San Antonio, Hertz Car Rental, a globally recognized name in the vehicle rental industry, operates several branches to cater to the diverse needs of the local community. This article will provide an insightful overview of the Hertz Car Rental branch located at 11723 I-35 Frontage Rd, offering a factual look at its services, accessibility, and what residents in the Texas region can anticipate from their experience.

Hertz Car Rental holds a significant position in the worldwide car rental market, known for its extensive network and a wide array of vehicle options. The company's aim is to offer convenient and reliable transportation solutions for various customer segments, ranging from individuals seeking an economical ride to families requiring spacious SUVs, or even businesses needing specialized vehicles. The I-35 Frontage Road branch in San Antonio strives to deliver Hertz's standard offerings, including a diverse fleet and various rental programs. However, it's important to acknowledge that the customer experience can sometimes vary between individual locations within a large corporate entity. This article aims to provide a balanced perspective on what this specific Hertz branch offers, helping local Texans make informed decisions for their short-term or long-term car rental requirements.

The Hertz Car Rental branch is conveniently situated at 11723 I-35 Frontage Rd, San Antonio, TX 78233, USA. This strategic location places it directly on the bustling I-35 Frontage Road, a key transportation artery in San Antonio. This area is easily accessible for residents residing in the northeastern part of the city, including neighborhoods around Live Oak, Universal City, and those along the I-35 corridor.

The accessibility of this Hertz location is a major advantage for its target demographic. Being directly on an interstate frontage road means it's straightforward to reach by car from various directions, making pick-ups and drop-offs relatively simple. For those relying on ride-sharing services, the address is well-defined and generally easy for drivers to locate. While direct public transportation might require checking specific bus routes, the area is typically served by major routes that connect to the broader San Antonio transit network. The branch operates Monday through Friday from 8:00 AM to 5:30 PM, and on Saturdays from 9:00 AM to 12:00 PM, with Sundays being closed. These hours cater to standard weekday needs and provide a window for weekend rentals, aligning with the schedules of many local customers. Its proximity to major highways like I-35 also makes it a suitable starting point for longer journeys or for those traveling into or out of the city.

Hertz Car Rental, as a prominent global car rental provider, offers a comprehensive suite of services designed to meet a wide array of customer needs. At the San Antonio - I-35 Frontage Road location, customers can generally expect the following standard offerings:

• Diverse Vehicle Fleet: Hertz provides a broad selection of vehicle classes, including economy cars (e.g., Chevrolet Spark, Ford Focus) for budget-conscious travel, compact and mid-size sedans (e.g., Mazda 3, Nissan Altima), standard and full-size vehicles (e.g., Chevrolet Impala), various SUVs (compact, standard, full-size like the Chevrolet Tahoe) suitable for families or those needing more cargo space, and minivans. Additionally, Hertz may offer specialty vehicles such as electric vehicles (EVs), luxury cars, and even trucks and cargo vans through their dedicated rental divisions, catering to moving or larger hauling needs.
• Flexible Rental Durations: Customers have the option to rent vehicles for various periods, from short-term daily or weekend rentals to longer weekly or monthly arrangements. This flexibility is particularly useful for Texans whose personal vehicles are undergoing repairs, or who require temporary transportation for business trips, vacations, or other extended needs.
• Hertz Gold Plus Rewards Program: This loyalty program is designed to enhance the rental experience for frequent customers. Benefits typically include expedited service, the ability to skip the counter at select locations, and the earning of points that can be redeemed for free rental days. Higher tiers like Five Star and President's Circle offer additional perks such as guaranteed upgrades and dedicated service.
• Optional Add-Ons and Protection Plans: To customize the rental, customers can choose from various optional additions. These commonly include GPS navigation systems, child safety seats (infant, toddler, booster), satellite radio, and a range of protection products such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), allowing customers to tailor their coverage to their comfort level.
• One-Way Rentals: For those planning to pick up a vehicle in San Antonio and return it to a different Hertz location, either within Texas or in another state, one-way rental options are generally available, providing significant travel flexibility.
• Corporate and Uber Rentals: Hertz often provides specialized rental programs for corporate clients, government and military personnel, and ride-share drivers (such as Uber rentals), indicating a capacity to serve various professional needs.

Hertz Car Rental locations, including the one on I-35 Frontage Road in San Antonio, generally aim to provide a consistent level of service to their customers. However, specific customer experiences at this branch highlight both positive aspects and significant areas of concern.

• Dedicated and Hardworking Staff: One significant highlight from customer feedback points to an individual named "Chris," who is described as "kind and helpful," and someone who "does the work of 3 guys." This suggests that despite being busy, certain staff members at this location are committed to providing assistance and ensuring customers are taken care of, especially in situations where they urgently need a vehicle (e.g., car repairs). The customer's appreciation for Chris's help in navigating unexpected changes to their online reservation underscores a valuable human element.
• Ease of Return Process: The positive review also mentions that the return process was "just as helpful," even when the staff member was busy. This indicates an efficient and customer-friendly procedure for concluding the rental agreement.

However, the reviews also reveal substantial issues that prospective customers should be aware of:

These contrasting reviews suggest a highly variable customer experience at this Hertz location. While individual staff members can provide excellent service, systemic issues related to inventory management, upgrade policies, and proactive customer communication appear to be significant drawbacks.

To contact the Hertz Car Rental location at 11723 I-35 Frontage Rd, San Antonio, you can use the following information:

Address: 11723 I-35 Frontage Rd, San Antonio, TX 78233, USA

Phone: (210) 653-5073

Mobile Phone: +1 210-653-5073

These contact numbers provide a direct line to the branch, enabling you to inquire about vehicle availability, make or modify reservations, and address any immediate concerns. Given the mixed feedback, especially regarding vehicle availability and upgrade policies, it is highly recommended to communicate directly with the branch to confirm your reservation details, vehicle class, and any potential charges well in advance of your pick-up time. Their operating hours are Monday-Friday: 8:00 AM - 5:30 PM and Saturday: 9:00 AM - 12:00 PM, closed on Sundays.

For locals in San Antonio and across the broader Texas region, Hertz Car Rental on I-35 Frontage Road offers a convenient and accessible option for their car rental needs, positioned strategically on a major thoroughfare. The availability of a diverse fleet, catering to various purposes from daily commutes to family trips, positions it as a potential solution for maintaining mobility. The positive mention of a hardworking and helpful individual staff member like Chris indicates that personalized and effective customer service can certainly be found at this branch.

However, locals considering this specific Hertz location must be fully aware of the significant inconsistencies highlighted in customer reviews, particularly concerning vehicle availability and upgrade policies. The reported instances of denied complimentary upgrades for unavailable vehicle classes and poor communication regarding such issues are substantial concerns that could lead to unexpected costs and frustration. While the Hertz brand offers a wide network and loyalty programs, potential renters for this I-35 Frontage Road branch should prepare by confirming all details thoroughly before arrival, perhaps even calling to reconfirm vehicle availability, to minimize potential inconveniences. For Texans who value clear, upfront service and guaranteed vehicle classes, being proactive in their booking and verification process with this location appears to be crucial for a smooth rental experience.

Hertz Car Rental - San Antonio - I-35 Frontage Road

11723 I-35 Frontage Rd, San Antonio, TX 78233, USA