Hertz Car Rental in San Jose, CA: Your Local Guide to Ridder Park Drive

Hertz Car Rental - San Jose - Ridder Park Drive Photos

Hertz Car Rental - San Jose - Ridder Park Drive Picture 1

Hertz Car Rental - San Jose - Ridder Park Drive Picture 2

Hertz Car Rental - San Jose - Ridder Park Drive Picture 3

Hertz Car Rental - San Jose - Ridder Park Drive Picture 4

Hertz Car Rental - San Jose - Ridder Park Drive Picture 5

Hertz Car Rental - San Jose - Ridder Park Drive Picture 6

Hertz Car Rental - San Jose - Ridder Park Drive Picture 7

Hertz Car Rental - San Jose - Ridder Park Drive Picture 8

Hertz Car Rental - San Jose - Ridder Park Drive Picture 9

Hertz Car Rental - San Jose - Ridder Park Drive Picture 10

Hertz Car Rental - San Jose - Ridder Park Drive Introduce

Welcome, Californians! In the fast-paced environment of the Bay Area, and especially in a hub like San Jose, having reliable transportation is often essential for daily life. Whether you're commuting to Silicon Valley's tech campuses, exploring the diverse neighborhoods, or planning a weekend escape to the coast or mountains, a car provides the flexibility you need. When your personal vehicle is out of commission, or you simply need an extra set of wheels, car rental agencies become a crucial resource. This article focuses on the Hertz Car Rental location at Ridder Park Drive in San Jose, aiming to provide a clear and factual overview for local users considering their services.

Hertz is a globally recognized name in the car rental industry, known for its widespread presence and varied fleet. The San Jose - Ridder Park Drive location is one of several Hertz branches serving the vibrant San Jose area. For locals, understanding the specific nuances of a particular branch, even of a large brand, can make a significant difference in their rental experience. This guide will provide details about this specific Hertz location, helping you make an informed decision for your transportation needs in California.

Location and Accessibility

The Hertz Car Rental - San Jose - Ridder Park Drive branch is located at 725 Ridder Park Dr #95, San Jose, CA 95131, USA. This location offers a convenient option for residents and businesses situated in the northern parts of San Jose and neighboring areas. Ridder Park Drive is accessible via major roads, making it relatively straightforward to reach by personal vehicle or rideshare services. While it's not an airport location, its proximity to major freeways such as US-101 and I-880 offers good connectivity for those traveling from different parts of Silicon Valley.

Being a local neighborhood branch (often referred to as an HLE or "Hertz Local Edition"), this location serves as a practical alternative to the bustling San Jose International Airport (SJC) rental counters, particularly for those who aren't flying in or out. However, it's worth noting that hours for local branches can differ from airport locations, so checking their operating hours is always recommended. This branch typically operates Monday to Friday from 8:00 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM, remaining closed on Sundays.

Services Offered

As a standard Hertz branch, the Ridder Park Drive location offers a range of car rental services typical of the brand, aimed at providing flexible and varied options for customers.

Diverse Vehicle Fleet: Hertz generally offers a wide selection of vehicles, from economy and compact cars suitable for city driving and fuel efficiency (such as a Ford Focus or Chevrolet Spark) to larger sedans, SUVs, minivans, and even specialty vehicles. The availability of specific car types can vary by location and time of booking, so reserving your preferred category in advance is advisable.
Flexible Rental Durations: Customers can typically rent vehicles for various periods, including daily, weekly, or monthly rentals, catering to short-term needs or extended temporary transportation. Grace periods for returns are usually available, often up to 29 minutes past the scheduled return time.
Insurance and Protection Options: Hertz offers various protection products, including Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), to provide coverage during the rental period. It's important for renters to understand these options and how they integrate with their personal auto insurance policies.
Hertz Gold Plus Rewards Program: As part of the wider Hertz network, this location participates in the Gold Plus Rewards program, allowing members to earn points, enjoy expedited service, and potentially receive upgrades.
Special Equipment Rentals: Additional items like child safety seats and GPS navigation systems may be available for rent, subject to availability and additional fees.

Features / Highlights

While Hertz is a major brand, customer experiences at specific locations can vary. Based on available public feedback, here are some points to consider regarding the Hertz Car Rental - San Jose - Ridder Park Drive location:

Brand Recognition and Network: Being a part of the Hertz network provides customers with the reassurance of a well-established brand, often with standard procedures and a wider selection of vehicles across different locations, should the need arise to pick up or drop off elsewhere.
Potential for Competitive Pricing (with caveats): Initial quotes might seem competitive, especially when using discounts (e.g., insurance recommendations or online deals). However, it's crucial to confirm all terms and final pricing at the time of booking and again at pickup.
Professional Demeanor of Staff: Several customers have noted that the representatives at the counter exhibit a "pleasant attitude" and are "very kind," indicating a professional and courteous approach from the local team.
Operational Challenges (as reported by customers): A recurring theme in customer feedback highlights potential operational challenges at this specific branch, including instances of being "short-staffed," leading to longer wait times. Customers have also reported issues with vehicle availability, where reserved compact cars were not available, resulting in forced upgrades to larger, more expensive vehicles.
Pricing Discrepancies and Communication: Some customers have experienced discrepancies between quoted prices and final charges, and frustration regarding communication, particularly with offshore support teams concerning rental extensions and billing. This suggests the importance of diligent record-keeping and direct communication with the local office.

Contact Information

For direct inquiries, reservations, or to address any concerns regarding your rental at this location, please use the following contact details:

Address: 725 Ridder Park Dr #95, San Jose, CA 95131, USA

Phone: (408) 437-6250

Mobile Phone: +1 408-437-6250

Conclusion: Why This Place is Suitable for Locals (with considerations)

For San Jose locals seeking car rental services, the Hertz Car Rental - San Jose - Ridder Park Drive branch offers a convenient, well-located option from a globally recognized brand. Its proximity within the San Jose area makes it a practical choice for those who need a rental car for everyday use, whether for short-term replacement while their personal vehicle is being serviced, for business travel within Silicon Valley, or for embarking on a Californian road trip. The professional demeanor of the local staff is a clear advantage, fostering a more pleasant interaction.

However, based on customer experiences, local users should approach their rental with a proactive mindset. It is highly recommended to call the local office directly to confirm vehicle availability for the reserved class, especially for compact cars, to avoid unexpected upgrades and price increases. Keeping clear records of all quoted prices, confirmed details, and conversations with the local branch can help manage expectations and resolve any potential discrepancies. While the brand name carries weight, understanding and navigating the specific operational aspects of this local branch, as highlighted by customer reviews, will enable San Jose residents to make the most informed and potentially smoother car rental choice for their needs in the dynamic California landscape.

Hertz Car Rental - San Jose - Ridder Park Drive Inside

Car Rental Agency
Cargo Van Rental

Hertz Car Rental - San Jose - Ridder Park Drive Details

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards

Hertz Car Rental - San Jose - Ridder Park Drive Location

Hertz Car Rental - San Jose - Ridder Park Drive

California Santa Clara County San Jose Berryessa Ridder Park Drive

725 Ridder Park Dr #95, San Jose, CA 95131, USA

Hertz Car Rental - San Jose - Ridder Park Drive Reviews

An average rating of ★3.2 from 127 user reviews.

insurancepricepickupcontractairportinforeservationpicturestaxtow

★ 5★ 4★ 3★ 2★ 1

I wish I had read the reviews before booking with this rental agency. I needed a rental car and my insurance recommended this Hertz as they would give me a discount. Over the phone they quoted me $24 a day for a compact car, which was cheaper than what I was seeing online at other agencies which were around $28 a day. I confirmed with them I wouldn't be able to make it in until 5 because I was dealing with getting my car towed. When I arrived, there was one person working behind the counter and was helping another customer, I gave them grace and waited patiently despite my frustration after a long day. He was very kind, but once he was working with me, he said they did not have any compact cars and I would need to pay $30 a day. It was already 5pm and I was already there so I just accepted it. I had to extend my rental and was scheduled to drop it off on Friday but dropped it off a day early to hoping to save money. When I returned the vehicle, the guy working said he was unable to close the transaction because the guy who opened my contract had left for the day. I had to wait until the next day for a call back. When I booked, I was originally told the total would be $306 for the rental until Friday, I returned it a day early and was told it would be $345 with taxes and fees. Which was frustrating to hear as I was expecting a less amount.I feel like a was taken advantage of as I was already in a vulnerable situation with my car.I wish I could do more than just write a review, but if I can save someone the trouble, I would recommend not coming to this rental location.
Feb 28, 2025 · Stephanie Brown
Reps have a pleasant attitude when renting a car, but it seems like they're always short-staffed at this agency office. I had to take a larger car and pay 17% more for it because the car I reserved wasn't available; I was constantly harassed by another off-shore team even though I constantly kept the local agency updated of the rental status.I reserved a compact rental replacement in the morning, arrived in the morning, but it seemed like there was only one rental agent, and they didn't have a compact rental that I reserved. There was only one other customer reserving a car when I arrived, but it still took about an hour to rent the car, and I had to go to work.When I requested that they at least honor the price that I reserved the car for - the compact car price, they refused, and basically said I had to take the full-size car at the full-size car price. I was stuck - no options - had to go to work, my personal car was in the body shop, and I was just dropped off to pick up the compact size rental that I reserved.If Hertz does not have a compact car available - it shouldn't let customers reserve one. If Hertz does not have a compact car for some unexpected reason, one that it allowed a customer to reserve, it shouldn't charge the customer a higher price - essentially holding the customer accountable for whatever issue Hertz experienced.If Hertz is telling customers that it has compact cars available when it knows it doesn't - it is a bait and switch situation - unethical.Then I followed up - calling in regularly to notify the local agency if I needed to extend the rental, because the body shop is taking longer than expected - waiting for the insurance company to approve a supplement, or because a part was unavailable to the shop for a short time. But Herz has another off-shore team calling and harassing me. They once called the same day after I had already called the local agency notifying that the car had to be extended. I even asked if the local agency had notes on the contract - and they could see the notes about the extension and asking for the rate I reserved. I asked the off-shore team to call the local office if they needed information, and - after multiple back and forth discussions - they said they "would help me" by calling the local office instead of me. I asked for managers to call me back, from both offices, and none did.If I knew that I would have this type of experience with Hertz, I would have just rented the car from the horrible rental agency that the insurance company contracts with and pays directly.
Feb 16, 2025 · Steve Baron
I wish I could give a 0-star.Here’s my experience with the branch and hertz itself.I was scheduled to pick up the car at 11 am. I reached the rental agency and waited for someone to attend to a long line of customers waiting. When it was my turn, the representative tells me they don’t have a car. He finally arranges for a Mustang after 10 min of walking up and down to tell me that the car is yet to be cleaned and I will have to take it to a car wash myself. I agree. He directs me to the car at 11:49 am, tells me it’s going to take 15-20 min to get the car cleaned up and clarifies that I have to bring the car back before 12 pm the following day. The fuel is at half tank and I can return at half tank. I wait another 15 minutes to get the car as there’s someone vacuuming the interior. The time stamp says 02:06 pm CT (12:06 PST). He clicks pictures of the car and hands me the keys at 12:25 pm. I am already 25 minutes into the rental. The next day I bring my car back to rental agency at 10:50 and drop off the keys at 11 am. I assume everything is clear and walk away. The next morning (Sunday) there is a charge of $100 on my credit card. Note: this is in addition to the $200 deposit hertz has on hold when I picked up the car. I am naturally confused and call Hertz customer care and the representative tells me that it could be because there could be added incidentals. He contacts the branch where the car was picked and they tell him that the car was returned late. I clarify and give him the time of pick up and drop off and he tells me that the branch recorded the time of pick up as 11 am. I tell him I’ve got proof on the rental contract that clearly says the customer signed the paper at 12:06 pm and the drop off was at 11 am. He then goes on to tell me that hertz is not hard on the time and that the rental cost is calculated based on the reservation and the time notified by the customer when the booking is made. I get furious and ask him if that is even a thing and even if that was the case, the car was returned at 11 am the following day. He starts yelling at me, like literally raises his voice to tell me that he has to go by whatever the branch confirms with him. He goes on to ask me to email them the copy of the rental contract that is in their system to prove to them that I picked up the car at 12:06 pm. I told him that I will speak to my credit card company, dispute the charges, post this on social media, take hertz to court, and ensure no one ever rents car with them again as every proof I have is against everything that the branch and the company claims. He then tells me he can waive off the $100 charge, provided I don’t give them a bad review. I tell him I have this call recorded and will do everything it takes to make sure people know what a crappy rental agency hertz really is and hang up. The next three days, I get a $100/ day charge on my credit card from hertz (check for misc charges on the statement). I had to call my credit card company and explain to them about what happened and have them deal with it.
Feb 27, 2025 · Vishnu Krishnan
I had a wonderful experience!! Cesar had been my customer service rep there. He’s very professional kind and attended. I will be renting again.
Mar 11, 2025 · Elisa Gomez
They give me a shuttle to pick up the vehicle but when I returned it, they did not give me a ride. That was a terrible experience. Though their vehicle had %70 charge, I returned it with %95 charge, they did not say a thank you. Zero customer service. I don’t recommend it for anyone.
Jun 21, 2025 · Samiullah Popalzay