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Hertz Car Rental - San Jose - San Jose Mineta International Airport (SJC)
- 1659 Airport Blvd, San Jose, CA 95110

Car rental agency ★3.0

1659 Airport Blvd, San Jose, CA 95110, USA

3.0
Terrible Service – Unsafe Car and No AccountabilityHad a terrible experience with Hertz at this location. The staff—especially Fady and Ted—were rude, unhelpful, and completely unprofessional.I was originally given a car with a cracked windshield and when I returned it told, “nothing will happen, just take it.” Seriously? That's a safety hazard.I returned the car with 75% fuel, since I didn’t have time to refuel fully. I politely explained this and asked if they could adjust it, considering I had received the car at 100% and returned it still in excellent condition otherwise. But they refused to listen, wasted my time, and showed zero flexibility.This team clearly doesn’t care about customer experience or safety. Avoid this location if you want a smooth, respectful rental process. - Darshan Nandekar
Hertz Car Rental - San Jose - San Jose Mineta International Airport (SJC) Overview Photos Intro Detail Location Reviews

Hertz Car Rental - San Jose - San Jose Mineta International Airport (SJC) Photos

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Hertz Car Rental - San Jose - San Jose Mineta International Airport (SJC) Introduce

For many California residents, especially those frequently traveling in and out of Silicon Valley, San Jose Mineta International Airport (SJC) serves as a vital transportation hub. When it comes to securing a rental vehicle directly upon arrival or for a seamless departure, having a well-known and established car rental service on-site is a significant advantage. Hertz Car Rental at SJC offers a wide range of vehicles to cater to diverse travel needs, from compact cars for quick city commutes to larger SUVs for family adventures across the Golden State.

Hertz is a globally recognized brand, synonymous with extensive fleets and widespread availability. Located conveniently at San Jose Mineta International Airport, this branch is designed to serve both incoming travelers and local residents who require airport-based car rental services. The ability to pick up and drop off a vehicle directly at the airport, often with shuttle services connecting to terminals, provides a level of convenience that is highly valued by busy Californians. Whether you're heading straight to a business meeting in downtown San Jose, visiting family in the Bay Area, or embarking on a road trip, an airport car rental can simplify your logistics.

It's important to approach any airport car rental experience with an understanding of its unique dynamics. While Hertz aims to provide a broad range of options and services, customer experiences can sometimes vary. Recent reviews for this specific SJC location highlight some challenges, particularly concerning vehicle condition upon pickup and staff interactions. One customer reported receiving cars with a "cracked windshield" and "broken headlights," leading to extra time spent resolving these safety concerns. Another mentioned difficulties with staff being "rude, unhelpful, and completely unprofessional" and a lack of flexibility regarding fuel returns. These instances, while concerning, offer valuable insights for future renters to be proactive upon vehicle inspection and to communicate clearly with staff.

Despite these challenges, Hertz at SJC remains a major player, offering the fundamental services expected from a large airport rental agency. The sheer volume of cars and the convenience of an airport location continue to make it a go-to for many travelers. For local Californians utilizing SJC for their travels, being prepared with a clear understanding of the rental process and actively inspecting their vehicle upon pickup can help ensure a smoother experience, leveraging the accessibility that an airport location provides for a quick start to any journey.

Location and Accessibility

Hertz Car Rental at San Jose Mineta International Airport (SJC) is strategically located within the airport's rental car center, providing a high degree of accessibility for travelers and local users alike. You can find them at:

1659 Airport Blvd, San Jose, CA 95110, USA

The Hertz desk is typically located in the airport's consolidated car rental lobby. For those arriving at Terminal B, it's a straightforward walk across Airport Boulevard. If you are arriving at Terminal A, a blue shuttle service operates regularly, taking passengers directly to and from the rental car hub. This dedicated shuttle ensures that even with luggage, reaching the Hertz counter is a convenient process. The airport's location off major freeways makes it easily accessible by car from various parts of San Jose and surrounding Silicon Valley cities. This seamless connectivity from arrival gates to the rental car counter is a key advantage for anyone needing immediate ground transportation upon landing or for those locals picking up a vehicle for a flight out of SJC.

Services Offered

  • Standard Car Rentals: A broad range of vehicles from economy and compact cars to sedans, SUVs, minivans, and convertibles.
  • Luxury and Premium Collections: Access to higher-end vehicles, including specific models like Tesla Model 3, Tesla Model Y, Polestar 2, and others, often available through programs like the "Ultimate Collection."
  • One-Way Rentals: Allows for picking up a car at SJC and returning it to a different Hertz location, useful for road trips across California or the broader U.S.
  • Hertz Gold Plus Rewards Program: Loyalty program offering expedited service, bypassing the counter, and earning points for future rentals.
  • Online Check-in: Option to complete much of the rental paperwork online before arrival to speed up the pick-up process.
  • Optional Add-ons: GPS navigation, child safety seats, various insurance and protection plans (e.g., Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), Personal Effects Coverage (PEC)), and roadside assistance.
  • Fuel Options: Choices include prepaying for fuel, having Hertz refuel the car upon return (with a service charge), or refueling the vehicle yourself before return.
  • After-Hours Returns: Typically, a drop-off box is available for key returns outside of regular business hours, offering flexibility for late departures.
  • Business and Corporate Programs: Tailored solutions for companies needing consistent car rental services.
  • Electric Vehicle (EV) Rentals: Access to electric vehicles for environmentally conscious travelers or those wanting to experience EV driving.

Features / Highlights

  • Airport Convenience: Located directly at San Jose Mineta International Airport (SJC) within the consolidated rental car center, offering unparalleled accessibility for air travelers.
  • Shuttle Service: A dedicated blue shuttle connects terminals to the rental car center, making transfers smooth and efficient.
  • Wide Vehicle Selection: A large fleet ranging from economy models to luxury cars, including Teslas, catering to diverse preferences and budgets.
  • Global Brand Recognition: As a major international rental company, Hertz offers widespread availability and consistent service standards (though local execution can vary as per reviews).
  • Flexible Rental Terms: Offers daily, weekly, and one-way rental options, accommodating various travel itineraries.
  • Digital Tools: Provides online check-in and reservation management for a more streamlined process.
  • Opportunity for Problem Resolution: While some customers encountered issues, the ability to escalate and eventually resolve problems (e.g., getting a suitable car after initial issues) shows a potential for resolution when pursued.
  • Essential Services Available: Core car rental services, including various insurance options and add-ons, are readily available.

Contact Information

For reservations or further inquiries regarding Hertz Car Rental at San Jose Mineta International Airport (SJC), you can use the following contact details:

Address: 1659 Airport Blvd, San Jose, CA 95110, USA

Phone: (408) 938-6000

Mobile Phone: +1 408-938-6000

It's advisable to have your reservation details ready when you call, especially if you have specific questions about vehicle availability or need assistance with an existing booking. For issues encountered during your rental, direct contact with the branch is recommended, and if initial attempts are unsuccessful, the national line may offer further assistance.

Conclusion: Why this place is suitable for locals

For California residents, particularly those who frequently travel by air through San Jose Mineta International Airport (SJC), Hertz Car Rental at SJC offers a highly suitable, albeit sometimes challenging, option for their car rental needs. Its primary suitability stems from its strategic location directly at the airport's consolidated rental car center. This unmatched convenience means locals can seamlessly transition from a flight to a waiting vehicle, or easily drop off their rental before catching a departure, eliminating the hassle and cost of off-site transportation. The availability of dedicated airport shuttles further enhances this accessibility, ensuring a smooth process even for those with multiple pieces of luggage.

While customer reviews indicate that experiences can be inconsistent, with reports of initial vehicle condition issues and varying staff interactions, it's important for locals to understand the dynamics of a high-volume airport operation. Despite these challenges, the ability of the branch to ultimately resolve complex issues, such as honoring a modified reservation after persistent effort, shows a potential for problem-solving that can be crucial for travelers. The presence of helpful staff members, as one customer noted about Stephen, indicates that positive interactions are certainly possible and can make a significant difference to the overall experience.

Furthermore, the extensive fleet offered by Hertz, including a range of vehicles from economy cars to premium Audis and Teslas, ensures that Californians can find a vehicle to suit almost any purpose – whether it's a quick trip around Silicon Valley, a family vacation to a national park, or a luxury drive for a special occasion. The convenience of one-way rentals and various add-on services like GPS and child seats further contribute to its practical utility for diverse local needs. For the local Californian who prioritizes airport accessibility and a wide selection of vehicles, and who is prepared to be proactive in managing their rental, Hertz at SJC remains a fundamental choice for convenient air travel-related car rentals.

Hertz Car Rental - San Jose - San Jose Mineta International Airport (SJC) Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Hertz Car Rental - San Jose - San Jose Mineta International Airport (SJC) Location

Hertz Car Rental - San Jose - San Jose Mineta International Airport (SJC)

1659 Airport Blvd, San Jose, CA 95110, USA

Hertz Car Rental - San Jose - San Jose Mineta International Airport (SJC) Reviews

An average rating of ★3.7 from 1140 user reviews.

pick updeskreceiptflightSUVcirclefuelcheck interminalpresident

★ 5★ 4★ 3★ 2★ 1

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