Hertz Car Rental - Springfield - Boston Road

- 827 Boston Rd, Springfield, MA 01119

For residents in Western Massachusetts, particularly around Springfield, having access to convenient and reliable car rental services is a common need. Whether your vehicle is undergoing repairs, you're visiting family, or simply need an extra set of wheels for a specific purpose, local car rental branches play a crucial role in providing temporary transportation. Hertz, a globally recognized car rental brand, has a presence on Boston Road in Springfield, aiming to serve the community. However, like any service, understanding the full scope of what's offered and considering the experiences of other local users is key before making a booking.

Hertz generally offers a wide variety of vehicles and services, striving to meet diverse customer demands. The Springfield - Boston Road location, as a neighborhood branch, focuses on catering to the daily car rental needs of area residents and businesses. This article will provide factual information about this specific Hertz location, highlighting its services, location, and crucially, addressing significant customer feedback that potential renters in Massachusetts should be aware of.

Hertz Car Rental - Springfield - Boston Road is situated at

827 Boston Rd, Springfield, MA 01119, USA

The address provides relatively easy access to major regional routes. Boston Road connects directly to other significant local arteries and is not far from Interstate 291, which in turn links to Interstate 91 (a primary north-south route in New England) and the Massachusetts Turnpike (I-90), allowing for convenient travel across the state or to neighboring regions. The accessibility of this branch makes it a practical option for those in the greater Springfield area needing a rental vehicle for various purposes.

Hertz typically offers a broad range of car rental services designed to meet diverse customer requirements. The Springfield - Boston Road location generally provides:

• Diverse Vehicle Fleet: Customers can usually choose from a variety of vehicle classes. This includes economy and compact cars (like a Ford Focus) for fuel efficiency, comfortable sedans (intermediate, standard, full-size), various sizes of SUVs (e.g., Nissan Rogue or equivalent), and minivans. Hertz has also expanded its fleet to include Electric Vehicles (EVs), such as Tesla models, at various locations, and this Springfield branch may offer them.
• Flexible Rental Durations: Rentals are available for daily, weekend, weekly, and monthly periods, accommodating both short-term needs and longer-term situations where a personal vehicle is unavailable.
• Optional Add-ons: Renters can typically opt for additional items like GPS navigation systems and child safety seats. Various protection plans (e.g., Loss Damage Waiver) are also usually available for purchase.
• Online Reservations: Hertz offers an online platform for booking and managing reservations, which is generally designed for convenience.
• Debit Card Acceptance (with conditions): Hertz locations, including non-airport ones, may accept debit cards for qualification, often with specific requirements such as a 24-hour advance reservation, being at least 25 years old, or having a Corporate Discount Plan (CDP) number or proof of return trip travel. A credit check and an authorization hold of up to $500 plus estimated charges are common.

While Hertz is a major brand, customer experiences at individual branches can vary. For the Springfield - Boston Road location, some significant points have been raised by recent customers:

• Challenges with Online and Phone Service: Multiple reviews indicate difficulties in obtaining information or making reservations online and over the phone. One customer reported, "Can't get anywhere online through their website. I tried multiple ways with no success. I then decided to call the phone number. Once I final get ahold of an employee he states that he doesn't know the pricing and he can only guess... he states that he can't give me any prices because nobody knows. Then he insist I use the same website that isn't working for booking." This suggests significant frustration with accessibility and transparent pricing information prior to arrival.
• Inaccurate Information and Lack of Employee Training: The same review points to a lack of knowledge among staff regarding pricing and policies ("education for employees would help keep customers"). Another review, specifically regarding an EV rental, states that the customer "trusted the worker knew what he was talking about" but was given "False" information about charging times ("0-100% takes 25 minutes. False, it’s 25 hours."). This highlights a potential issue with staff training and the accuracy of information provided to customers.
• Vehicle Cleanliness and Maintenance Concerns: A significant highlight (or lowlight) from a customer review is the state of the vehicle received: "The car smell HORRIBLE…like cat urine. They are dirty and clearly not cleaned in between customers. I found numerous air fresheners strewn about the car…I guess that’s their way of “cleaning” the cars." This raises serious concerns about vehicle hygiene and preparation between rentals.
• Electric Vehicle (EV) Rental Challenges: While offering EVs is a modern feature, the customer's experience with the EV was largely negative due to misinformation about charging. They were told "EV charging stations are everywhere. False. I’ve had to drive around like an idiot on numerous occasions looking for charging stations to then sit in the car for hours while it charges." This highlights potential issues with the practical guidance provided for EV rentals, especially for those unfamiliar with the technology.
• Customer Loyalty Shift: The negative experiences led a customer to state, "I have used Enterprise in the past and will only be using Enterprise in the future," indicating a loss of customer loyalty due to the issues encountered.

For inquiries or reservations with Hertz Car Rental - Springfield - Boston Road, you can reach them directly:

Phone:

(413) 782-1913

Mobile Phone:

+1 413-782-1913

Address:

827 Boston Rd, Springfield, MA 01119, USA

For residents in the Springfield, Massachusetts, area, Hertz Car Rental on Boston Road theoretically provides a local option for accessing temporary transportation. Its convenient location on a major commercial road with access to highways makes it geographically accessible for many in Western Massachusetts. The presence of a major brand like Hertz also typically implies a wide range of vehicle options and established processes.

However, based on the recent customer reviews, potential renters from Massachusetts should proceed with caution and be prepared for potential challenges. The reported difficulties with online booking, obtaining transparent pricing over the phone, and significant issues with vehicle cleanliness are serious concerns. Furthermore, if considering an Electric Vehicle, the detailed negative experience with misinformation about EV charging and availability of stations is a critical point for those unfamiliar with EVs.

While Hertz as a brand has a comprehensive fleet and offers services like debit card acceptance (with conditions), the specific operational issues highlighted in these reviews for the Springfield - Boston Road location suggest that the actual customer experience might deviate significantly from expectations. For locals, it is highly advisable to make reservations well in advance, clarify all pricing and policies directly, and meticulously inspect any vehicle upon pickup, especially for cleanliness and full understanding of vehicle operation (particularly for EVs). If possible, having a backup plan or considering alternative rental agencies in the area might be prudent to ensure a smooth and satisfactory rental experience in Massachusetts.

Hertz Car Rental - Springfield - Boston Road

827 Boston Rd, Springfield, MA 01119, USA