Hertz Car Rental - Sterling - Indian Creek Drive Photos










Hertz Car Rental - Sterling - Indian Creek Drive Introduce
For residents and visitors in Sterling, Virginia, navigating daily life or exploring the beautiful surrounding areas often requires reliable transportation. While owning a car is common, there are many instances where a car rental becomes an incredibly convenient solution. Whether your own vehicle is in the shop, you have out-of-town guests arriving, or you're planning a weekend getaway from Loudoun County, understanding your local car rental options is key. This article focuses on Hertz Car Rental - Sterling - Indian Creek Drive, providing a detailed overview to help you decide if it's the right fit for your needs.
A car rental service provides the flexibility and freedom to get where you need to go without the long-term commitment or maintenance concerns of car ownership. For many in Virginia, this means easy access to local attractions, stress-free business travel, or simply a temporary vehicle when personal transport isn't available. When choosing a car rental provider, factors like location, available services, and customer experience are paramount. Let's delve into what Hertz Car Rental - Sterling - Indian Creek Drive offers to the local Virginia community.
Understanding the location and accessibility of any local business is crucial for convenience. Hertz Car Rental - Sterling - Indian Creek Drive is situated at 23000 Indian Creek Dr, Sterling, VA 20166, USA. This address places it within the Sterling area, making it potentially accessible for those residing in Sterling and surrounding Loudoun County communities. For locals, proximity can significantly cut down on travel time when picking up or returning a rental vehicle. While specific public transport options directly to this address should be verified independently, its location within Sterling suggests it's designed to serve the local driving populace. Drivers will likely find it accessible via major roads in the Sterling area, though it's always advisable to check current traffic conditions and map out your route before your visit.
When considering any service provider, knowing what they offer is essential. As a car rental agency, Hertz Car Rental - Sterling - Indian Creek Drive primarily offers vehicles for temporary use. While specific inventory can vary, typical services you might expect from a Hertz location generally include:
- A range of vehicle categories, from economy cars to SUVs and potentially minivans, catering to different space and budget requirements.
- Short-term and long-term rental options, allowing for flexibility whether you need a car for a day, a week, or longer.
- Optional add-ons such as GPS navigation systems, child safety seats, and roadside assistance plans for enhanced convenience and peace of mind during your rental period.
- The possibility of various pick-up and drop-off policies, though it's always best to confirm these directly with the location when making a reservation.
Every business has its unique characteristics, and understanding these "features" or "highlights" can help set expectations. For Hertz Car Rental - Sterling - Indian Creek Drive, here are some points to consider:
- It is part of the larger Hertz network, a well-known name in the car rental industry. This affiliation suggests a certain level of standard in vehicle maintenance (though individual location adherence may vary) and administrative processes.
- Being a local branch, it aims to serve the specific needs of the Sterling and broader Loudoun County community, potentially offering convenience for those who prefer to deal with a nearby rental office rather than traveling to a larger airport location.
- While the brand name carries a reputation, it is important for potential customers to be aware of recent customer feedback regarding this specific location. Multiple reviews highlight significant concerns including unfulfilled confirmed reservations, long wait times, issues with vehicle cleanliness, and problems with vehicle preparedness (e.g., flat tires due to worn tires, missing spare tire/jack). There are also reports of poor customer service and unresponsiveness at the local level.
- It’s worth noting that while challenges at this specific branch have been reported, Hertz corporate has reportedly issued full refunds in some cases where the rental experience significantly deviated from expectations, indicating a corporate commitment to addressing major customer service failures.
Having easy access to contact information is vital for any local business. For Hertz Car Rental - Sterling - Indian Creek Drive, you can reach them using the following details:
- Address: 23000 Indian Creek Dr, Sterling, VA 20166, USA
- Phone: (703) 689-4934
- Mobile Phone: +1 703-689-4934
It is always recommended to call ahead to confirm hours of operation, vehicle availability, and any specific requirements for your rental.
For locals in Virginia, specifically within the Sterling area, a nearby car rental service like Hertz Car Rental - Sterling - Indian Creek Drive can be a suitable option for various reasons. Its geographical proximity can save significant time and effort compared to traveling to a more distant rental hub, especially when you need a vehicle quickly or for a short period. This local presence can be particularly beneficial for everyday situations, such as when your personal car is undergoing maintenance, you require a larger vehicle for a special occasion or moving tasks, or you have visitors in town who need independent transportation. The convenience of a local branch means less hassle for pick-up and drop-off, making it a potentially practical choice for residents in Sterling and surrounding Loudoun County. However, prospective renters should weigh the convenience of the location against the recent customer feedback, which suggests a need for careful consideration and perhaps direct communication with the branch to confirm arrangements before committing to a reservation. While the promise of a well-known brand and local accessibility is there, understanding past customer experiences is crucial for making an informed decision about whether this specific location is the right fit for your car rental needs in Virginia.
Hertz Car Rental - Sterling - Indian Creek Drive Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Sterling - Indian Creek Drive Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Sterling - Indian Creek Drive Location
Hertz Car Rental - Sterling - Indian Creek Drive
23000 Indian Creek Dr, Sterling, VA 20166, USA
Hertz Car Rental - Sterling - Indian Creek Drive Reviews
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★ 5★ 4★ 3★ 2★ 1worst experience ever with Hertz. This location shouldn’t exist period. its such a downgrade from Hertz, i rather don’trent a car if i have to deal with this spot again. First-able, i had a Confirmed reservation for 10.30 am, 11 am i was still waiting to find out that they don’t even have A car for my confirmed reservation . i choose managers special to make it easier, so i dont see how they got no managers special when a manager should have power to put any car on special for replacement since reservation was CONFIRMED!!But the dude in charge didnt try to make anything easier or flexible at all. Told me no car till tomorrow unless i Pay twice as much . to be honest i kinda got a vibe like he trying everything to make me drop that reservation and i wish i had a choice to do so but i was already late due to the shortcoming of Hertz. so i said, fine, figured i will call Hertz and have the corporate office handle this bs. so we got the car 45 min later, filthy exterior. By all means, with drink spill all the way down on a passenger door. Inside wast a cleanest either but the outside was nasty. didn’t rain for over a week but the car looked like just drove thru some storm than in a dustydessert right after. ok, we too late now to go to car wash, sucked this up once again. Than comes a flat tire, no wonder when the front tires are too worn, in a middle section bold, and we catch a flat tire from a huge nail.Pulled over , ready for action. i though 15 min to change the tire, we should be ok with slight delay. Popped the trunk and no jack or spare tire to be found. We are on rt 70, middle of nowhere with hardly any reception. we waited on a roadside assistance for near 3 hrs to have a stupid flat tire fixed because of Hertz ot having a spare available in a car. missed our appointment. i rented a car to avoid any challenges and i had more than i could had going with my own car. Im boiling hot headed from the experience. Only created us extra expenses and wasted time, nothing more . idk whats going on with this place, never been on top of my list, but after this, never again.see video for reference and consider it 10 times before you make the decision to go rent from here . Gold member you are or not, doesn’t make any difference what so ever. higher more staff member or better ones with customer service skills , at least act like you trying to do something but to be plain rude and to have this careless attitude should be looked over. you guy deserve negative 5 star not even 1.UPDATE.Hertz did refunded me fully for the rental cost, didn’t made things right but at least they did refund it since the situation beat the purpose of paying for a rental car. so Yay, for corporate office and staff for handling the situation as fairly can be.same time avoid this location if you can, can take some time to see any improvements.
Feb 26, 2025 · Check This Out !Do not ignore this and other negative reviews. They are here for a reason. Zero stars needs to be an option.I arrived to the location 10 minutes before my scheduled pickup time and their posted hours. However no one was here and when I tried to call, no answer or response. I called Hertz customer service and they said they have no contact and/or control over the location. On top of that, the Hertz customer service said the closest available replacement option was 3 hours away. The only small saving grace for Hertz (not this location) is they agreed to issue me a full refund for the reservation.
Jun 18, 2025 · KyleWorst rental experience I've ever had — avoid this location.I booked a minivan with Hertz at the Sterling - Dulles Fairfield location (23000 Indian Creek Drive, Sterling, VA) on March 16, 2025, for a May 16 pickup. On May 15, I got a call from the location informing me they didn’t have a minivan and told me to call customer service to switch to a mid-size SUV — which I did immediately.But when I showed up at 8:00 AM on May 16, I was told my reservation had been cancelled, and there was no vehicle for me. The front desk staff — particularly Marcus, who was extremely rude and unprofessional — told me to leave the premises with no explanation or help. I then called Hertz customer service, who confirmed that it was the location that cancelled my reservation without my knowledge or approval.To make things worse, I later looked at the reviews for this location and realized many others had experienced similar issues. I wish I had read them earlier — my bad.I have already logged a formal complaint with Hertz and will be pursuing this further. If necessary, I’m prepared to file a complaint in Small Claims Court to hold this location accountable.Do yourself a favor and avoid this Hertz location at all costs.
May 16, 2025 · Adhavan JeyachandranHave rented a car twice from this location as it is the default rental place for my VW dealership. Both times the staff have been wonderful. This most recent time Marcus gladly showed me the ins and outs of a larger SUV I was curious to drive as I am a tried and true sedan driver. I have never had a rental car associate spend personal time like that with me.
May 21, 2025 · Andrew GanoungTheir system confirmed my rental, but when I got there, I was told they wouldn't have any cars for a few days, which caused me to become stranded. Agent told me to go back to the airport, which was completely sold out. Spoke to customer service, who has submitted a refund as well as reimbursement for my Uber ride. Lessons learned: Call first, do not book online.
May 05, 2025 · Drew Soraci
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