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Hertz Car Rental - Sunnyvale - East El Camino Real
- 510 E El Camino Real Suite D, Sunnyvale, CA 94087

Car rental agency ★3.0

510 E El Camino Real Suite D, Sunnyvale, CA 94087, USA

3.0
I made a reservation for a mid-size sedan on the Hertz website a week in advance, with a scheduled pickup at 2:00 PM. When I arrived on time, I was told there were no cars available and to come back later. I left my number as instructed, but never received a call back. By 4:30 PM (just before their 5:00 PM closing), I had to call them myself — had I not followed up, would I have just been left without a car despite having a confirmed reservation?When I returned, I was given a Kia Soul, a small hatchback, and was told it’s the “same class” as a mid-size sedan. This is misleading — I specifically reserved a sedan for space and comfort reasons. If there’s no guarantee of getting a sedan, why advertise it as an option on the website?To make it worse, when I asked for an actual sedan, I was told I could pay extra for a full-size upgrade — even though the lack of proper car and delay was not my fault. The staff did offer to let me return the next day to exchange for a sedan.On Day 2, I returned, only to be told again that no cars were available. That’s the third time I had to go to this location. I was then advised to go to San Jose International Airport (SJC) where they supposedly had more cars.When I got to SJC, the front desk staff was unfriendly and dismissive, saying again that no mid-size sedans were available, and the only option was to pay for an upgrade.This entire process was frustrating, time-consuming, and completely unprofessional. I never got the vehicle I reserved, was treated poorly at multiple locations, and was made to feel like the inconvenience was my fault. On top of that, the Kia Soul they gave me was too small for my luggage, which made my trip even more difficult.I expected more from Hertz — this experience was extremely disappointing and has made me reconsider renting from them again. - Chan Keith
Hertz Car Rental - Sunnyvale - East El Camino Real Overview Photos Intro Services Detail Location Reviews

Hertz Car Rental - Sunnyvale - East El Camino Real Photos

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Hertz Car Rental - Sunnyvale - East El Camino Real Introduce

For residents and visitors in the dynamic Silicon Valley, having access to reliable transportation is a critical component of daily life. Whether for business travel, personal errands, or exploring California's diverse landscapes, a dependable car rental service is often essential. Hertz, a globally recognized name in vehicle rentals, operates a branch at 510 E El Camino Real Suite D, Sunnyvale, CA, aiming to serve the vibrant community of Sunnyvale and its surrounding areas.

Hertz generally strives to offer a wide array of vehicles, from compact sedans for efficient city navigation to more spacious SUVs for family trips. Their online reservation system is designed to provide convenience, allowing customers to book their preferred vehicle class in advance. The brand's presence across numerous locations, including airport and neighborhood branches, aims to offer flexibility for various travel needs.

This article will provide an overview of Hertz Car Rental at its Sunnyvale - East El Camino Real location. We will delve into its geographical placement, the standard services typically offered by Hertz, and features that define their operational model. While the intent is to offer factual information, it is also important to acknowledge that like any service provider, customer experiences can vary, and it is always advisable for local users to plan their rentals with comprehensive information in mind.

The Hertz Car Rental branch at 510 E El Camino Real Suite D, Sunnyvale, CA 94087, USA, benefits from a central and easily accessible location within Silicon Valley. El Camino Real is a major and historic thoroughfare that runs through many key cities in the San Francisco Bay Area, ensuring excellent connectivity to this rental office.

This strategic position allows for convenient access from various points within Sunnyvale itself, as well as from neighboring cities like Santa Clara, Mountain View, and Cupertino. The branch's proximity to major freeways such as U.S. Route 101, Interstate 280, and State Route 85 means that renters can quickly get on their way, whether they are heading north towards San Francisco, south towards San Jose International Airport (SJC), or across the Bay Area for business or leisure.

For locals, the convenience of a neighborhood location like this can be a significant advantage, often providing an alternative to airport-based rentals, which can sometimes be more hectic. The operating hours, typically from 8:00 AM to 5:00 PM on weekdays (and often shorter on Saturdays, closed Sundays), are set to accommodate standard business and personal rental schedules. While the location itself is highly accessible, users are encouraged to verify specific operating hours and any potential changes directly with the branch to ensure a smooth pickup or drop-off experience.

Services Offered (Standard Hertz Offerings):

  • Wide Range of Vehicles: Hertz typically offers a diverse fleet including economy cars, compact cars, mid-size sedans, full-size sedans, SUVs (like Chevrolet Equinox, Tesla Model Y), minivans, and sometimes specialty vehicles like convertibles, electric vehicles (EVs), and premium luxury cars (e.g., Ultimate Collection, Rent a Shelby).
  • Online Reservation and Management: Customers can easily book, modify, or cancel reservations through the Hertz website, allowing for planning in advance.
  • Flexible Rental Periods: Vehicles are available for daily, weekly, and monthly rentals, accommodating both short-term and extended transportation needs.
  • Optional Add-ons: Common enhancements include GPS navigation systems (Hertz NeverLost®), child safety seats, SiriusXM® satellite radio, and PlatePass® for convenient toll management.
  • Protection Options: Various insurance and protection plans are usually offered, such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), to provide coverage during the rental period.
  • Refueling Options: Customers generally have choices for fuel, including prepaying for a full tank, having Hertz refuel upon return (with a service charge), or refilling the tank themselves before returning the vehicle.
  • Hertz Gold Plus Rewards Program: A loyalty program offering expedited service, the ability to choose your car (at select locations), earn points for free rentals, and other member-exclusive benefits.
  • Young Renter Program: Hertz typically rents to drivers aged 20 and over, though a young renter surcharge may apply for those under 25.
  • One-Way Rentals: The option to pick up a vehicle at this location and return it to a different Hertz location, which can be convenient for longer trips or moves.
  • Business and Corporate Solutions: Hertz offers tailored programs for businesses, government, and military travelers, including Uber Rentals and Delivery Rentals.

Features / Highlights (Standard Hertz Features, with an understanding of potential local variations):

  • Global Brand Recognition: As a leading global car rental company, Hertz generally maintains a high standard of vehicle quality and maintenance across its fleet.
  • Convenient Neighborhood Location: The Sunnyvale - East El Camino Real branch offers a readily accessible point for residents, reducing the need to travel to airport locations for rentals.
  • Competitive Pricing and Deals: Hertz frequently offers promotional rates, discounts for AAA members, and other special offers to provide value to customers.
  • Diverse Fleet Categories: While specific models are subject to availability, the range of classes from economy to full-size and SUVs means there's typically an option for various needs.
  • Online Check-in and Streamlined Process: For Hertz Gold Plus Rewards members, there can be options for faster pick-up, potentially skipping the counter and heading straight to the car.
  • Customer Support Infrastructure: Hertz provides various channels for customer support, including online contact forms for issues like receipts, violations, or accident reports.
  • Flexible Return Options: Depending on location and policy, after-hours drop-off options can be available, allowing for flexibility outside of regular business hours.

Contact Information:

Address: 510 E El Camino Real Suite D, Sunnyvale, CA 94087, USA

Phone: (408) 524-8700

Mobile Phone: +1 408-524-8700

For residents across Sunnyvale and the broader California region, Hertz Car Rental at 510 E El Camino Real Suite D aims to be a viable option for their transportation needs. Its suitability for locals is primarily rooted in the brand's extensive network and the inherent advantages of a neighborhood branch.

The accessible location on East El Camino Real is a significant benefit, providing a convenient pickup and drop-off point that is easily reachable from various parts of Silicon Valley via major roads and freeways. This eliminates the often more complex logistics of airport-based rentals for those simply needing a car within their local area for business, personal use, or temporary replacement.

Furthermore, as a large, established rental company, Hertz generally offers a broad spectrum of vehicle classes and a variety of standard rental services and protection plans. This selection, combined with their online reservation system, allows locals to plan their rentals in advance and potentially secure competitive rates. For individuals who are members of the Hertz Gold Plus Rewards program, the promise of expedited service can further streamline the rental process, which is valuable in a fast-paced environment like California.

However, it is also important for local users to approach their rental experience with proactive communication. While the brand offers a wide array of services and a generally accessible location, ensuring direct confirmation of vehicle availability, specific model classes, and understanding all terms and conditions beforehand can contribute to a more positive experience. For Californians seeking a familiar brand with a convenient local presence for their diverse car rental needs, Hertz Car Rental - Sunnyvale - East El Camino Real remains an option, provided they engage actively in their rental planning.

Hertz Car Rental - Sunnyvale - East El Camino Real Services

  • Car Rental Agency

  • Cargo Van Rental

Hertz Car Rental - Sunnyvale - East El Camino Real Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards

Hertz Car Rental - Sunnyvale - East El Camino Real Location

Hertz Car Rental - Sunnyvale - East El Camino Real

510 E El Camino Real Suite D, Sunnyvale, CA 94087, USA

Hertz Car Rental - Sunnyvale - East El Camino Real Reviews

An average rating of ★3.2 from 381 user reviews.

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