Hertz Car Rental - Tigard - Southwest Pacific Highway

- 13727 SW Pacific Hwy STE 400, Tigard, OR 97223

For individuals residing in or visiting Tigard, Oregon, and the surrounding communities within the greater Portland metropolitan area, securing reliable transportation is often a priority. Whether you need a temporary vehicle while yours is in the shop, a convenient ride for a business trip, or a spacious car for a family adventure through Oregon's scenic landscapes, car rental services play a crucial role. Hertz Car Rental, with its branch located at 13727 SW Pacific Hwy STE 400 in Tigard, is one of the well-known options available to local users.

Hertz is a globally recognized brand, typically associated with a wide array of vehicles and a comprehensive network of locations. The Tigard - Southwest Pacific Highway branch aims to cater to the local community's diverse car rental needs. However, customer experiences can significantly vary, and it's essential for Oregonians to be aware of both the potential benefits and the challenges that might arise when choosing this specific location. This article will provide an overview of the Tigard Hertz branch, drawing upon general company offerings and the critical customer feedback provided to offer a balanced perspective.

The Hertz Car Rental branch in Tigard is conveniently situated at 13727 SW Pacific Hwy STE 400, Tigard, OR 97223, USA. This location places it along a major commercial corridor, Southwest Pacific Highway (OR-99W), making it highly accessible for residents of Tigard, as well as those in nearby cities like Tualatin, Sherwood, and parts of Lake Oswego and Southwest Portland. The highway provides direct connections to other significant routes, facilitating easy travel to and from various points in the metro area.

The branch's presence on a prominent highway makes it straightforward to reach by personal vehicle. For those needing a ride to the office, it is always advisable to inquire about Hertz's complimentary pick-up service, a feature often offered by neighborhood locations, which can be invaluable when you're without a car. Its accessibility is a clear advantage for local customers looking for a convenient rental point away from the often-busier airport hubs, making it a practical choice for everyday rental needs.

Hertz Car Rental, including its Tigard - Southwest Pacific Highway location, typically offers a wide array of car rental services designed to meet diverse customer requirements. These commonly include:

• Flexible Rental Durations: Customers can generally rent vehicles for varying periods, including daily, weekly, and monthly rentals, accommodating short-term needs, vacation planning, or longer-term temporary transportation solutions.
• Diverse Vehicle Fleet: Hertz provides access to a broad selection of vehicle classes, ranging from fuel-efficient economy and compact cars (like the Ford Focus or Chevrolet Spark) to mid-size and full-size sedans (such as the Chevrolet Malibu), and various SUVs (e.g., Nissan Pathfinder) and minivans for families or groups. They also offer Manager's Specials and specialized vehicles in some locations.
• Insurance Replacement Rentals: This branch often assists customers whose personal vehicles are undergoing repairs after an accident or breakdown, and can frequently work directly with insurance providers to facilitate the rental process.
• One-Way Rentals: For added flexibility, customers usually have the option to pick up a vehicle at the Tigard branch and return it to a different Hertz location, whether elsewhere in Oregon or across the country, though intercity fees may apply.
• Optional Protection Products: Various supplemental protection plans are available for purchase, such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), offering renters additional peace of mind.
• Additional Equipment: Renters can typically request accessories like GPS navigation systems, child safety seats (infant, toddler, or booster), and adaptive driving devices like hand controls or spinner knobs with advance notice.
• Hertz Gold Plus Rewards Program: A loyalty program designed to enhance the rental experience with benefits such as faster pickups, vehicle upgrades, and points earning towards free rental days.

The Hertz Car Rental - Tigard - Southwest Pacific Highway location, like other Hertz branches, aims to provide a set of features and highlights for its customers, though it's crucial to acknowledge and discuss the specific feedback provided by recent customers:

• Local Staff Interaction: One review notes that "The person who staffs this location is fine," suggesting that individual interactions with branch employees can be positive.
• Convenient Local Access: Its prime location on SW Pacific Highway makes it highly accessible for residents of Tigard and surrounding communities, offering a practical alternative to airport locations.
• Brand Recognition and Network: As a major international car rental company, Hertz provides the advantage of a wide network, which can be beneficial for consistent policies and support, as well as for one-way rentals.
• Hertz Gold Plus Rewards: For members, the program promises expedited service, which is a significant highlight for frequent renters. However, the customer review mentioning "Corporate's customer service and wait time are terrible" raises questions about the efficacy of corporate support for loyalty members.
• Vehicle Condition & Availability (Area of Concern): A significant highlight in theory, but a major concern in practice based on the provided reviews. Customers reported issues with vehicle availability despite advance reservations, receiving cars that were "dirty," had "high mileage," mechanical warning lights ("Check Engine Light," "low-pressure tire-indicator light"), and insufficient fuel levels (only 40% full). These directly contradict expectations of a premium rental experience.
• Reservation Reliability (Major Concern): Both reviews explicitly mention issues with reservations not being honored, even when booked weeks in advance or confirmed days prior. This practice of overbooking or mismanaging inventory leads to significant inconvenience and unexpected costs for customers, making "reliability" a significant challenge at this particular location. There are no legal requirements for car rental companies to honor reservations, but they often try to offer alternatives like upgrades or downgrades if available.
• Customer Dispute Resolution: The difficulty in resolving issues, especially with corporate customer service, as detailed by a Gold Club member, suggests that even for loyal customers, getting issues rectified can be a frustrating and time-consuming process.

For inquiries, reservations, or assistance related to car rentals at the Hertz Car Rental - Tigard - Southwest Pacific Highway branch, you can utilize the following contact details:

Address: 13727 SW Pacific Hwy STE 400, Tigard, OR 97223, USA

Phone: (503) 968-7899

Mobile Phone: +1 503-968-7899

Given the nature of the customer reviews, it is strongly advised to call the branch directly to reconfirm reservations, inquire about specific vehicle availability, and discuss any concerns, especially regarding vehicle condition or potential issues with the "Manager's Special" or similar offers.

For Oregonians in Tigard and the surrounding areas, Hertz Car Rental at 13727 SW Pacific Hwy STE 400, despite being a globally recognized brand, presents a mixed picture regarding its suitability for local car rental needs. On one hand, its convenient neighborhood location on a major highway is a significant advantage, offering easy access for residents without the hassle of traveling to airport terminals. This accessibility is crucial for individuals needing a temporary vehicle for everyday purposes or local trips within Oregon.

However, the provided customer reviews raise serious concerns that potential renters, especially those relying on pre-booked reservations, should carefully consider. The repeated issues with vehicle unavailability, even for advance bookings, and the reported poor condition of received vehicles (dirty, high mileage, mechanical alerts, low fuel) indicate a significant challenge in consistently meeting customer expectations for reliability and quality. The difficulty in resolving these issues with corporate customer service further compounds the frustration. While the "person who staffs this location is fine," the systemic problems with reservation fulfillment and vehicle quality make it hard to confidently recommend this specific Hertz branch without strong caveats.

For locals, while the location is convenient, the risk of unfulfilled reservations and subpar vehicle condition, as described by customers, could lead to unexpected stress and higher costs, forcing them to find "another option in very short time with eventually higher price." Therefore, while the brand is well-known, locals considering this Hertz branch should exercise caution, potentially calling ahead multiple times to confirm availability, thoroughly inspecting the vehicle upon pickup, and having a backup plan in case the reserved car is not available or is not in acceptable condition. Due to the consistency of issues reported by multiple customers, local users might find more consistent experiences with other rental providers in the area if reliability is their top priority.

Hertz Car Rental - Tigard - Southwest Pacific Highway

13727 SW Pacific Hwy STE 400, Tigard, OR 97223, USA