Hertz Car Rental - Washington Dc - Washington Hilton Photos










Hertz Car Rental - Washington Dc - Washington Hilton Introduce
For residents and visitors alike in the vibrant and often fast-paced District of Columbia, reliable and convenient transportation is a key element of daily life and travel. While D.C. offers an extensive public transit system, there are numerous occasions – from business trips and weekend getaways to family excursions or simply needing a vehicle for a day – where a personal car provides unparalleled flexibility. In this context, understanding the local car rental options becomes crucial. Hertz, a globally recognized name in car rentals, has a presence right in the heart of D.C. at the Washington Hilton, offering a convenient solution for many.
The Hertz Car Rental located within the Washington Hilton aims to serve the diverse needs of those in the city. As with any service, local experiences can vary, and understanding these nuances is essential for D.C. locals looking to make an informed choice for their car rental needs. This article will provide an overview of this particular Hertz location, its services, and what you can expect based on publicly available information and customer feedback.
The Hertz Car Rental branch at the Washington Hilton is strategically situated at 1919 Connecticut Ave NW, Washington, DC 20009, USA. This places it in a highly desirable and accessible area of Northwest D.C., nestled between the Dupont Circle and Adams Morgan neighborhoods. The location within a major hotel like the Washington Hilton means it's often convenient for hotel guests, business travelers, and residents in the surrounding upscale areas.
Connecticut Avenue NW is a major artery in D.C., providing direct routes to downtown, government buildings, and various cultural attractions. The accessibility of this location is further enhanced by its proximity to public transportation. The Dupont Circle Metro Station (Red Line) is within a comfortable walking distance, offering excellent connectivity to the wider Metro system. Numerous Metrobus routes also operate along Connecticut Avenue, making it easy to reach the rental office even if you rely on public transit. For those driving to pick up a rental, the hotel's parking facilities (though potentially subject to hotel parking fees) offer a convenient option. This central and well-connected position significantly contributes to the appeal of this Hertz branch for D.C. locals seeking an accessible car rental solution.
Hertz, as a leading car rental company, typically offers a comprehensive range of vehicles designed to meet various needs, from economy models for city driving to larger vehicles for family trips or specific tasks. While the exact fleet availability can fluctuate, you can generally expect to find:
Economy and Compact Cars: Ideal for individuals or couples seeking fuel efficiency and ease of maneuverability and parking in urban D.C. settings.
Mid-size and Standard Sedans: A popular choice for business travelers, small families, or those desiring more comfort and luggage space for daily commutes or longer journeys within the DMV area.
SUVs (Sport Utility Vehicles): Ranging from crossover to full-size models, these are excellent for families, groups, or anyone needing extra cargo capacity for weekend getaways or outdoor activities in Virginia or Maryland.
Minivans: The go-to option for larger families or groups, providing ample seating and storage for road trips or transporting multiple passengers.
Pickup Trucks: For utilitarian needs such as moving, home improvement projects, or transporting larger items.
Luxury and Premium Cars: For those special occasions, executive travel, or when a higher level of comfort and style is desired to make an impression in the nation's capital.
Electric Vehicles (EVs): Hertz is increasingly expanding its EV fleet, offering environmentally conscious options for renters who prefer electric mobility.
One-Way Rentals: The flexibility to pick up a vehicle at this location and drop it off at another Hertz branch, whether in D.C., elsewhere in the region, or across the country.
Long-Term Rentals: For extended needs, often with more favorable rates than daily rentals.
It is always advisable to use the Hertz website or contact the Washington Hilton branch directly to confirm specific vehicle availability and to make a reservation tailored to your needs.
Hertz aims to provide a reliable rental experience, and the Washington Hilton location offers several features, though some customer feedback highlights areas for consideration.
Convenient Hotel Location: Being housed within the Washington Hilton makes it an exceptionally easy choice for hotel guests. For locals, its central D.C. location on Connecticut Avenue NW also offers good accessibility, avoiding trips to airport-based rental counters.
Brand Recognition and Network: As part of the global Hertz network, customers can expect standardized rental procedures and the possibility of utilizing loyalty programs like Hertz Gold Plus Rewards for faster service (e.g., skipping the counter).
Variety of Vehicles: The general Hertz fleet offers a wide selection, catering to various travel styles and practical needs, from compact cars for city driving to SUVs for family trips.
Online Booking and Management: Hertz provides robust online platforms and mobile apps for booking, managing reservations, and checking in, designed to streamline the rental process.
Potential for Smooth Pick-up/Drop-off (as reported by some): One customer noted that the pick-up and drop-off process went smoothly, suggesting that when operations run as intended, the experience can be efficient.
Mixed Customer Experiences: It's important for locals to be aware that while some customers report positive experiences, others have encountered issues, such as vehicles not being ready or having pre-existing damage. This suggests the importance of thoroughly inspecting your rental car before leaving the lot and documenting any issues to avoid potential disputes, as one review highlighted regarding a missing side mirror.
Focus on Customer Communication: One review suggested that check-in staff could be "a little more specific to get to the car and how to get out and how to get in when return." This indicates that clear communication is vital for a seamless experience, and customers should feel comfortable asking for detailed instructions.
Understanding these points allows D.C. locals to manage expectations and ensure a positive rental experience at this specific location.
For direct inquiries, reservations, or to address any concerns, you can contact the Hertz Car Rental at the Washington Hilton:
P: Address: 1919 Connecticut Ave NW, Washington, DC 20009, USA
P: Phone: (202) 299-0697
P: Mobile Phone: +1 202-299-0697
P: Hours of Operation (as typically advertised for hotel locations, but always verify directly):
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
It is highly recommended to confirm the current operating hours directly with the branch, especially if you plan an early morning or late afternoon pick-up/drop-off.
For residents of Washington, D.C., Hertz Car Rental at the Washington Hilton (1919 Connecticut Ave NW) presents a highly accessible and generally convenient option for their car rental needs. Its prime location in Northwest D.C., with excellent public transport links and within a well-known hotel, makes it an easy choice for those seeking to rent a vehicle without venturing to the airports.
While some customer feedback indicates occasional operational challenges related to vehicle readiness and communication, the overall sentiment points to a functional service. The key for D.C. locals is to approach their rental with standard best practices: ensure you thoroughly inspect the car for any pre-existing damage upon pick-up and communicate clearly with the staff about any questions or concerns. When the process runs smoothly, this Hertz location provides the full benefits of a major car rental brand, offering a wide array of vehicles to support diverse needs – from business travel and city excursions to weekend escapes outside the capital. Its convenience for those in the Dupont Circle, Adams Morgan, and Kalorama areas makes it a valuable local resource for temporary transportation solutions.
Hertz Car Rental - Washington Dc - Washington Hilton Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Washington Dc - Washington Hilton Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Washington Dc - Washington Hilton Location
Hertz Car Rental - Washington Dc - Washington Hilton
1919 Connecticut Ave NW, Washington, DC 20009, USA
Hertz Car Rental - Washington Dc - Washington Hilton Reviews
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★ 5★ 4★ 3★ 2★ 1Do not rent from this location. We showed up for our rental last week and the car they gave us had a completely missing side mirror. The woman ahead of us in line went down to her rental only to find someone else’s belongings in the car.We refused to take the car with the missing mirror and they gave us a new one in good order, which we returned with no issues. I just got an incident report this location filed under my name blaming me for the damage to this car, which I never drove.Every other Hertz location we rent from is great- but for some reason this location is a nightmare. Avoided it.
Jun 13, 2025 · Kathleen BishopI always like to rent with Herz. This time it is better with the cars at the Hilton Connecticut Ave. it was convenient to me. The only suggestion is the check in person should be a little more specific to get to the car and how to get out and how to get in when return. Other than that good work for checking in for the car and returning the car.
Jul 02, 2025 · Prawet JantharatI don't usually write post but I had to. Wish I could put zero star, this place is a scam. My partner went to rent a car that he had already paid. They refused to give him a car due to a debit card issue (they do accept debit card, but did not know how to deal with a French card.......).Were totally unhelpful and refused to give us a refund. Do not go there, such a bad experience. Go to Avis on L street or literally any other location.
Jul 15, 2025 · Nina IseniI have never had such a negative experience experience with a company. This is my first time ever actually leaving a Google review but my experience was so bad, I wanted to record it. I lived next to the Hilton so I have rented from this location at least 10 times, none of them went smoothly. I regret giving them my business so many times but I continued to rent through them because of the convenience of living next door. Consistent issues I’ve had with this location: the type of car I reserved was not available,, there have been times where there were NO cars available (despite having a confirmed reservation) so I would have to wait hours for one to become available, and the staff who works at the desk is horrible - I can’t tell you how many times I’ve gone to pick up a car and the desk isn’t staffed at all. There was one time I waited for over an hour for someone to show (even though I was picking up my car at the confirmed pick up time on my reservation during normal business hours). The last experience I had takes the cake and I will never rent from Hertz again. First, I am informed that the car I rented is not available and they only had a Tesla. I told them I didn’t know how to drive a Tesla and didn’t feel comfortable driving one. The staff member at the desk said I could use the Hertz car she was driving so we could swap. I said fine. Second, the car she was driving that she gave me wreaked of smoke. I was nervous I would be charged for the smell so I called Hertz customer service to have it noted that the car smelled like this when I picked it up. Third and the most important, it took them almost 2 weeks to close out my reservation. What this meant was their system showed I didn’t return the car and it was almost 2 weeks overdue even though I returned it 5 hours before it was due back. Because the reservation was not closed out, Hertz subsequently charged me $100 the day after I returned it because from a systemic standpoint, the car wasn’t returned. I called customer service and they said this charge is automatic when reservations aren’t closed out and she would send a request to the location to do it ASAP. Well the location did not close out the reservation when this first request was sent and I had to call customer service more times than I can count and each time I called customer service another request was sent to the location to close the reservation. Because that didn’t seem to be working, I also emailed Hertz customer numerous times and multiple case numbers were opened where more requests were sent to the location that went ignored, Hertz customer service even tried calling the manager of the location directly with no luck. Despite the fact that customer service had sent MANY requests to the location to close the reservation , because the reservation was still open I started receiving calls, texts and emails from Hertz that my rental is overdue and I would be responsible for any applicable charges. After almost 2 weeks the reservation was finally closed out with not even an apology for the inconvenience. Corporate needs to hold this location unaccountable.
Aug 20, 2023 · Isabella IarrobinoThey steal your money - charge you extra - give you rentals that have the fuel light on. Its impossible to get to anyone in customer service. Trust me, I'm an avid traveler traveling every week and I have never had so many issues with anything relating to travel.The cars are not ready when you book. You just sit and wait and wait. Then told to call customer service. Customer service cannot help and tell you to go to the website.You will spend more than is quoted - with no extras! Because they rip you off at every turn. Not to mention leave you waiting for hours to get your car.This has to be the worst car rental agency in the world. Go somewhere else. It would have been faster to go out to the airport and back then rent here. They were rude, unhelpful and incompetent.
Apr 24, 2024 · Christine Mitchell
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