Hertz Car Rental - York - Arsenal Road Photos










Hertz Car Rental - York - Arsenal Road Introduce
For residents of York, Pennsylvania, and the surrounding communities, having access to flexible and reliable transportation is a cornerstone of daily life, whether for local commutes, business engagements, or embarking on exciting road trips across the Keystone State. When your own vehicle is undergoing maintenance, you require a different type of car for a specific purpose, or you're planning a one-way journey, a dependable car rental service becomes an essential resource. This is where Hertz Car Rental - York - Arsenal Road, located at 303 Arsenal Rd, York, PA 17402, USA, comes into play. As a key local branch of a globally recognized brand, this Hertz location aims to provide a range of vehicles and services to meet the diverse needs of the community. This article will offer a comprehensive overview of this specific Hertz branch, detailing its accessibility, the services it offers, and what local Pennsylvanians can expect from their rental experience, even in light of varying customer feedback.
The location of Hertz Car Rental at 303 Arsenal Rd, York, PA 17402, USA, is highly convenient for residents throughout York and the surrounding areas. Situated on a major thoroughfare, Arsenal Road, this branch offers straightforward access from various parts of the city and neighboring communities. Its position provides an accessible option for those not arriving by air, eliminating the complexities and additional fees often associated with airport rental locations. Whether you are coming from downtown York, East York, or are in transit via major routes like US-30 or Interstate 83 (I-83), reaching this Hertz branch is generally uncomplicated. This strategic placement makes it a practical choice for individuals who need a replacement vehicle while their car is in the shop, for local business needs, or for starting a longer journey. The ease of access helps minimize travel time to and from the rental counter, allowing locals to get on the road quickly and efficiently.
Hertz Car Rental - York - Arsenal Road offers a variety of services designed to cater to diverse customer needs. As a major car rental provider, their offerings are comprehensive, aiming for flexibility and convenience:
- Extensive Vehicle Fleet: Hertz provides a broad selection of vehicles to suit various preferences and purposes. This typically includes:
- Economy and Compact Cars: Such as the Ford Focus or Mazda 3, offering fuel efficiency for city driving or short commutes.
- Sedans (Mid-size, Standard, Full-size): Vehicles like the Chevrolet Malibu, providing comfortable and spacious options for families or business travelers.
- SUVs: Ranging from small SUVs (e.g., Nissan Rogue, Buick Encore) to standard and full-size SUVs (e.g., Chevrolet Equinox, Nissan Pathfinder), ideal for those needing more cargo space, higher seating capacity, or capability for varying road conditions across Pennsylvania.
- Minivans and Passenger Vans: Including options like the Ford Transit 12-passenger van, suitable for larger groups, family vacations, or transporting multiple individuals.
- Specialty and Premium Vehicles: Depending on availability, some Hertz locations may offer vehicles from their Prestige or Dream Collections for a more upscale rental experience, or electric vehicles for eco-conscious travelers.
- Flexible Rental Periods: Hertz accommodates rentals for various durations, from a single day to multiple weeks or even months. This flexibility is crucial for locals needing a temporary vehicle for specific projects, extended family visits, or while their own car is undergoing servicing.
- One-Way Rentals: For travelers with plans to pick up a car in York and drop it off in another city or state, Hertz generally offers one-way rental options, providing significant flexibility for relocation or extended travel itineraries. While subject to availability and potential surcharges, this service is highly valued.
- Optional Equipment: To enhance the travel experience, customers can opt for additional equipment such as GPS navigation systems to assist with directions across unfamiliar parts of Pennsylvania, and child safety seats in various sizes to ensure the safety and compliance for younger passengers.
- Hertz Gold Plus Rewards Program: For frequent renters, the Hertz Gold Plus Rewards program offers expedited service, allowing members to bypass the counter and proceed directly to their vehicle. Members also earn points towards free rental days and upgrades, and a spouse or domestic partner can typically be added as an authorized driver at no additional charge.
- 24/7 Roadside Assistance: All Hertz rentals come with 24-hour roadside assistance, offering support in the event of unexpected mechanical issues or other roadside emergencies, providing peace of mind during your journey.
- Protection Options: Hertz offers various protection products, including Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), allowing customers to choose the level of coverage that best suits their needs and existing insurance policies.
The Hertz Car Rental branch on Arsenal Road in York, PA, features several aspects that are relevant to local customers:
- Neighborhood-Centric Accessibility: Its location on a main road, rather than within an airport, makes it particularly convenient for York residents who simply need a local rental. This helps avoid airport-specific fees and potential congestion.
- Variety of Vehicles for Pennsylvania Journeys: The branch offers a range of vehicles suitable for Pennsylvania's diverse driving needs, whether you need a compact car for urban travel, a sedan for comfortable highway cruising, or an SUV for exploring the state's numerous parks and outdoor destinations.
- Branded Reliability: Despite individual customer experiences which can vary, renting from a major brand like Hertz typically implies a baseline standard of vehicle maintenance and operational protocols.
- Online and Phone Booking: Customers have the convenience of booking and managing their reservations online through the Hertz website or by phone, allowing for efficient planning before visiting the branch.
- Flexible Hours: The branch maintains operating hours (e.g., Monday-Friday 8:00 AM - 5:00 PM) that aim to accommodate the typical schedules of local residents, though it's always advisable to confirm weekend hours directly with the branch.
To contact Hertz Car Rental - York - Arsenal Road for reservations, inquiries, or assistance, please use the following information:
Address: 303 Arsenal Rd, York, PA 17402, USA
Phone: (717) 840-3209 (also accessible via Mobile Phone: +1 717-840-3209)
Operating Hours (subject to change, always verify directly):
- Monday - Friday: 08:00 AM - 05:00 PM
- Saturday: Often limited hours or closed; confirm directly.
- Sunday: Often closed; confirm directly.
For Pennsylvanians in York and the surrounding areas, Hertz Car Rental at 303 Arsenal Rd presents itself as a suitable option for addressing a variety of car rental needs. Its convenient neighborhood location on a major thoroughfare ensures easy access for residents, whether they need a replacement vehicle while their own is in the shop, a larger car for a family outing, or a reliable mode of transport for local business engagements. While some customer experiences, as highlighted in the provided reviews, indicate challenges with vehicle allocation (e.g., receiving a smaller SUV than booked), cleanliness, and customer service responsiveness, it's important to note that these are individual instances and a major brand like Hertz generally strives to provide a wide array of options. The benefits of a diverse fleet, the availability of one-way rentals, and the convenience of being a local pick-up point make it a practical choice for extending your mobility in Pennsylvania. For locals, this branch offers the flexibility to explore the vibrant communities of York County, visit the historic battlefields of Gettysburg, or embark on a cross-state adventure with the support of a global rental network. Despite potential isolated issues, the accessibility and range of services offered position Hertz on Arsenal Road as a viable choice for many in the Keystone State seeking convenient car rental solutions.
Hertz Car Rental - York - Arsenal Road Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - York - Arsenal Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - York - Arsenal Road Location
Hertz Car Rental - York - Arsenal Road
303 Arsenal Rd, York, PA 17402, USA
Hertz Car Rental - York - Arsenal Road Reviews
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★ 5★ 4★ 3★ 2★ 1I wish I could give a half star. The kind of experience where you’re backed into a corner and they know it and will do everything to bleed you dry wondering what went wrong.This was the only place in the area renting out cars for one way and gouge with double pricing.Initial hiccups were out of his control so I gave benefit of the doubt and apologized for my frustrations knowing it wasn’t his fault. What proceeded was absolutely a terrible excuse of customer service and treatment of another human being.I booked a “Mid-Size SUV” what came to me was an “SUV” no bigger than a Prius.I asked, “is this a mid-size” he says “no, it’s a small suv” I said “we booked a mid size suv” he said “no, the booking is for a small SUV”Okay, I think maybe I was wrong and accept my fate and take the car (I’m already an hour behind my schedule)He takes pictures to document the vehicle without me present (where’s the accountability here?)And hands me the photos and says, “sign here and then we’ll email you the photos if you want but you don’t have to have them”Ummm, again, where’s the accountability?Accountability must not be in the vocabulary here.At this point I just need to get on the road and pack this thing up, and I’m just hoping that I’m not gonna end up screwed here.Wrong again.As I’m driving away I realize the car reeks of cigarettes, hopefully we can note that it was not mine, I’m not a smoker. But again, if we’re not walking the car together, where is my assurance?Then, I look at my email and confirm that yes, I did book a “mid size SUV”So I proceed to try to fit all of my belongings into this tiny car I did not order, while calling the store to set up pickup for the size I need.I called and hung up for an hour. The phone would just never be answered and would ring for 3 solid minutes.Finally after an hour of trying he picks up. He says “I don’t have a car for you. What we received was a booking for a small suv”And I ask “why does my email say mid-size suv?”He says “it’s a small suv”That wasn’t my question. I asked for a refund for the difference between a small and a medium suvHe says “well you can bring the car back and return it but I don’t have a car for you”I said but I want what I booked and he says “you already took it off the lot.”He says “the booking came through for a Q4, a small SUV”I’m sorry, I do not work for Hertz, Q4 means nothing to me. What does mean something to me is the very obvious difference between midsize suv and a small Prius sized suv that will not fit all of the things I need to move across the country which is why I booked the size I booked and PAID FOR IT. But okay he tells me I have to deal with it or return the car, so thanks, I have to mail some of my belongings that wouldn’t fit in the car that I didn’t want, that smells like cigarettes.Already feeling defeated, I start my 900 mile journey across country in a car that, get this, has a Change Oil Soon light on the second I drive away.Absolute joke, and one of the worst experiences I’ve had from a service.Do better, Hertz, this is shameful
Jun 13, 2025 · Kimberly WhiteRented a car from Michigan to York overnight. Had dog hair on a blanket. They wanted to charge me for “excessive dog hair just all over the car and especially cargo area” and a $300 fee that I had to ask several times what the fee would be. They claimed my dog was in the car & it would be at least half an hour to scrub the hair out. Took it to gas station to clean the car myself & it took only a few minutes. Upon returning was told it’s that expensive because they have to send it somewhere to get detailed even though they clean the cars themselves in the back. So which is it? Not great customer service, seems like they wanted an excuse to get some $ and not clean the car.
Jan 26, 2024 · Allison DelleAbsolutely horrible. I ordered a reservation i spent 76 bucks to uber there and they had ZERO inventory when the website said they had tons of vehicles available. I had to spend another 76 bucks to uber to a different location. Do not go here go to the hertz in lancaster Marshall ave. At least they have their act together and actually have accurate inventory. York pa Hertz is literally the worst.
May 16, 2025 · ian whitmanCar was rented and it was gross. Wet stains on the seats, snot on the steering wheel, and mud caked onto the floor. When I reached out to Hertz about this my email was never answered. Go to Enterprise. It's literally across the street and they have never given me a car in this condition.
Feb 13, 2020 · Jared FontainePicked up a vehicle with damage underneath - returned the vehicle the next day. I spoke with the black gentleman and made him aware of the damages that were on the vehicle and showed him the pictures. Today, I received a phone call from the white heavy set male stating that he needs me to fill out an accident report because of the damages I caused to the vehicle🤦🤦we argued for a few minutes on the phone ( very unprofessional ).He stated, "I know the vehicle was in good condition because I took pictures of everything," which he did- but he never took a picture underneath the vehicle where the damage was at. I'm still waiting for a call from his manager. 😴😴😴😴Make sure you do your own video/picture when renting from these people.
Mar 30, 2023 · JOE FELIX
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