Hertz

- 4300 Humphrey Dr, St Paul, MN 55111

For Minnesotans and those visiting our beautiful state, securing reliable and convenient transportation upon arrival at Minneapolis-St. Paul International Airport (MSP) is a top priority. Hertz, a globally recognized name in car rental, offers services directly at the airport, including a presence at Terminal 2. Located at 4300 Humphrey Dr, St Paul, MN 55111, USA, Hertz aims to provide a wide selection of vehicles and a customer-focused experience for all travelers. This article will provide a detailed look into what you can expect when renting from Hertz at MSP Terminal 2, from a local user's perspective.

Hertz is one of the world's largest and most established car rental companies, known for its extensive fleet, various loyalty programs, and presence at major travel hubs. The Hertz location at MSP Airport's Terminal 2 caters to passengers flying with airlines such as Southwest and Sun Country, among others. The convenience of an on-airport rental means that after you land, you can quickly proceed to pick up your vehicle and begin your journey through Minnesota without the need for off-site shuttles.

However, it's important to note that customer experiences can vary, and it’s beneficial for local users to be aware of common feedback. While some customers may find their "car was the usual Hertz rental (good)," others have reported challenges, particularly concerning staffing and service levels at Terminal 2. Reviews mention issues like "less than friendly/professional service," long lines with "only 1 person working," and situations where cars were not immediately available on-site, leading to significant waits. One detailed review described "a reservation months in advance" that led to a "worst experience ever," involving frustrating waits, unhelpful staff at "gold member only" counters, and prolonged delays for vehicle delivery. This feedback suggests that while Hertz offers premium services, the Terminal 2 location might operate with a different standard, sometimes closer to a "Hertz Local Edition (HLE) Standards of service," despite paying airport rates. Being prepared for potential delays and understanding the specific operational nuances of this location is key for Minnesotans.

The Hertz Car Rental at MSP Airport's Terminal 2 is located at 4300 Humphrey Dr, St Paul, MN 55111, USA. This address places it directly within the airport complex, specifically serving the Humphrey Terminal (Terminal 2). For arriving passengers, the Hertz counter and vehicle pick-up area are typically found in the Ground Transportation Center on the ground level of the Purple Ramp, directly across from the terminal building.

It is crucial for Minnesotans to distinguish between MSP's two terminals: Terminal 1 (Lindbergh) and Terminal 2 (Humphrey). If your flight departs from Terminal 1, you will need to return your car to Terminal 1's rental car return and take the light rail or a shuttle to Terminal 2 if you picked up there, or vice-versa. Hertz has a presence at both terminals. The light rail transit (LRT) connects Terminal 2 to Terminal 1, operating 24/7. This connectivity provides flexibility, but awareness of which terminal your airline operates from is vital to ensure a smooth transition.

Hertz is committed to accessibility for all customers. They offer services for travelers with disabilities, including:

• Adaptive Driving Devices: Hand controls and spinner knobs are available at most U.S. locations at no extra charge. It is recommended to reserve these devices with at least 8 hours' notice for major airport locations like MSP.
• Accessible Parking: Hertz corporate locations provide designated accessible parking spaces in car return areas.
• Drivers for Visually or Physically Disabled Customers: A licensed driver (25 years or older) can drive a Hertz car rented by a visually or physically disabled customer, provided the customer is present at the counter and advises Hertz of the arrangement.

These provisions aim to make car rental accessible to a wide range of Minnesotans.

Hertz at MSP Terminal 2 typically provides a comprehensive array of car rental services:

• Diverse Vehicle Fleet: Hertz boasts a wide selection of vehicles to suit various needs and preferences. This usually includes economy cars (e.g., Chevrolet Spark), compact cars (e.g., Ford Focus), mid-size (e.g., Kia Optima), standard (e.g., Volkswagen Jetta), and full-size sedans (e.g., Chevrolet Malibu). For larger groups or those requiring more space, SUVs (e.g., Nissan Rogue, Chevrolet Equinox, GMC Yukon), minivans (e.g., Chrysler Pacifica), and passenger vans are generally available. They may also offer premium and luxury vehicles (e.g., Volvo S60, Infiniti QX70) and even specialty rentals like the "Manager's Special," electric vehicles (EVs), and trucks.
• Flexible Rental Periods: Hertz accommodates both short-term rentals (daily, weekend) and extended periods (weekly, monthly), offering solutions for quick trips or longer stays in Minnesota.
• Optional Add-ons: To enhance the rental experience, customers can opt for various extras such as Hertz NeverLost® GPS navigation systems, child safety seats (infant, child, and booster), and SiriusXM® Satellite Radio.
• Protection Options: Hertz offers various protection plans, including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), allowing customers to tailor their coverage.
• Hertz Gold Plus Rewards Program: For frequent renters, joining the Gold Plus Rewards program can offer significant benefits, including expedited service (potentially skipping the counter), earning points for free rentals, and access to the Hertz Ultimate Choice® program at participating locations, which allows members to choose their car within their reserved class.
• One-Way Rentals: The convenience of picking up a car at MSP Terminal 2 and dropping it off at another Hertz location (within Minnesota or across the country) is generally available, providing flexibility for diverse travel plans.
• Online Check-in: Hertz encourages online check-in to streamline the pick-up process, though reviews suggest this doesn't always guarantee immediate access to the vehicle or avoid lines.

Key features and highlights of Hertz Car Rental at MSP Terminal 2 that are relevant to Minnesotans include:

• On-Airport Convenience: Its location directly at Terminal 2 means immediate access upon landing, reducing the need for lengthy transfers to off-site rental lots.
• Diverse Fleet for Minnesota Travel: The wide selection of vehicles, including SUVs suitable for Minnesota's varied weather conditions, ensures that renters can find a car that fits their travel needs, whether for city driving or venturing into the state's natural beauty.
• Hertz Gold Plus Rewards Benefits: For loyal customers, the program offers perks that can significantly enhance the rental experience, such as faster pick-up and drop-off and potential vehicle upgrades.
• Accessibility Initiatives: Hertz's commitment to providing adaptive driving devices and services for customers with disabilities ensures broader accessibility for the Minnesota community.
• 24/7 Operations: Hertz at MSP Airport is typically open extended hours, often from 6:00 AM to 11:59 PM (or even 24/7 for Terminal 1). It is crucial to confirm the specific operating hours for the Terminal 2 counter, as they may differ, especially for after-hours service.

For those in Minnesota looking to contact Hertz Car Rental at Minneapolis-St. Paul International Airport Terminal 2:

Address: 4300 Humphrey Dr, St Paul, MN 55111, USA (Note: While the address provided is Humphrey Dr, the general airport car rental facility is typically associated with 4300 Glumack Dr for booking systems, as both terminals' car rental services are within the larger MSP complex.)

Phone: (651) 695-3300

Mobile Phone: +1 651-695-3300

It is strongly advised to call the location directly, especially to confirm specific hours of operation for Terminal 2, vehicle availability, or to address any concerns regarding your reservation or service expectations, particularly in light of varied customer experiences.

For Minnesotans, Hertz Car Rental at Minneapolis-St. Paul International Airport Terminal 2 offers the fundamental convenience of an on-airport rental, making it a suitable choice for those seeking immediate ground transportation upon arrival. Its direct accessibility from Terminal 2 is a significant advantage, particularly for travelers flying with airlines operating out of that terminal, minimizing transit time between their flight and their rental vehicle.

While some customer experiences indicate potential for service and efficiency challenges, Hertz's global reputation, diverse fleet, and comprehensive range of services—including a loyalty program and commitment to accessibility—still make it a viable option for many. For locals, being proactive with reservations, utilizing online check-in when possible, and confirming specific details with the branch before arrival can help mitigate potential issues. Despite occasional hiccups, Hertz at MSP Terminal 2 remains a widely available and generally reliable option for Minnesotans needing a car to explore their home state or embark on their travels with the brand they trust.

Hertz

4300 Humphrey Dr, St Paul, MN 55111, USA