Hertz Rent-A-Car Administrative Offices

- 9378 NE Airport Way Frontage Rd, Portland, OR 97220

Welcome, Oregonians, and visitors alike! When your journey brings you to or starts from the vibrant city of Portland, finding a reliable and efficient car rental service is often a top priority. Whether you're embarking on a scenic road trip across our beautiful state, need a temporary vehicle for business, or are simply getting around while your own car is serviced, access to a trusted car rental provider at a convenient location is invaluable. This article will guide you through Hertz Rent-A-Car at Portland International Airport (PDX), offering insights into their services and what you, as a local user, can expect.

Hertz is a globally recognized name in the car rental industry, known for its extensive fleet and presence at major transportation hubs. Their administrative offices and primary rental counter at Portland International Airport (PDX) serve as a crucial hub for travelers and locals alike. While the term "administrative offices" might suggest a non-customer-facing role, this location is indeed where you'll find the main rental operations for Hertz at PDX. Their aim is to get you on the road quickly and smoothly, providing the right vehicle for your Oregon adventures.

This guide is designed to equip you with clear, engaging, and factual information about Hertz Rent-A-Car at 7240 NE Airport Way, Portland, OR 97220. We’ll cover its strategic location and accessibility, detail the comprehensive range of services and vehicle options available, and highlight key features that contribute to the customer experience, both positive aspects and areas to be mindful of. Our goal is to empower you with the knowledge to make an informed decision for your next car rental needs in the heart of Oregon.

Hertz Rent-A-Car is one of the world's most established and recognizable car rental brands, offering a wide array of vehicles and services to a global customer base. The location identified as "Hertz Rent-A-Car Administrative Offices" at 9378 NE Airport Way Frontage Rd, Portland, OR 97220, USA, refers to the main operational hub for Hertz at Portland International Airport (PDX). While the address specifically mentions "Administrative Offices," it functions as the primary rental facility where customers pick up and return vehicles.

This Hertz branch at PDX serves as a critical gateway for visitors arriving in Oregon and for local residents needing a car for various purposes, including business travel, leisure trips, or temporary vehicle replacement. Hertz prides itself on offering a diverse fleet, ranging from compact cars for city driving to larger SUVs and minivans suitable for family adventures exploring Oregon's vast natural landscapes. They also provide premium and luxury options for those seeking an elevated driving experience.

A key aspect of the Hertz experience, particularly at airport locations, is their focus on efficiency, aiming to get customers on their way promptly. They offer programs like Hertz Gold Plus Rewards to expedite the pickup process. However, it is also important for customers to be aware of and diligently review all rental terms, especially regarding vehicle inspection and potential charges, as experiences can vary. This overview provides a foundation for understanding the services offered by a major car rental player at Portland's main airport.

Hertz Rent-A-Car at 9378 NE Airport Way Frontage Rd, Portland, OR 97220, USA, is situated directly within the vicinity of Portland International Airport (PDX). This location is part of the integrated rental car center at the airport, making it exceptionally convenient for travelers flying into or out of Portland. The exact rental counter and vehicle pickup area are typically accessed via a shuttle bus service provided by the airport, which runs regularly between the terminal and the rental car facility.

For Oregon locals, accessing this Hertz branch is straightforward due to its airport location. PDX is well-connected to Portland's extensive transportation network. The TriMet MAX light rail Red Line offers direct service to the airport from downtown Portland and various other metropolitan areas, providing an efficient and environmentally friendly way to reach the rental car center without needing a personal vehicle. Additionally, major highways such as I-205 and I-84 provide easy driving access to the airport from different parts of Oregon.

The advantage of an airport location is its extended operating hours, often close to 24/7, accommodating diverse flight schedules. However, it's always advisable to confirm the specific hours for pickups and returns to avoid any inconvenience. The process, as noted by some customers like Earlene's experience, can be very fast, even when other agencies have longer lines, highlighting a potential for efficient service at this high-volume location.

• Diverse Vehicle Fleet: Hertz offers a broad selection of vehicles to suit various travel needs, including economy cars, compact cars (e.g., Mazda 3), mid-size sedans (e.g., Volkswagen Jetta), full-size vehicles, SUVs (e.g., Nissan Rogue, Cadillac XT5), minivans, and luxury or prestige collection vehicles. They also have electric vehicles (EVs) available.
• Online Reservations & Management: Customers can easily book, modify, or cancel reservations through Hertz's website and mobile app. They also offer online check-in and car selection at major airports, including PDX, allowing for expedited pickup.
• Hertz Gold Plus Rewards Program: This loyalty program provides benefits such as expedited counter service (or bypassing the counter entirely), vehicle upgrades, and member-only discounts.
• Optional Protection & Services: Renters can choose from various additional products and services, including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), Personal Effects Coverage (PEC), GPS navigation systems, child safety seats, and roadside assistance.
• Refueling Options: Hertz provides different refueling choices, including a fuel purchase option (prepay for a full tank), allowing Hertz to refuel the vehicle (at a per-gallon rate plus service charge), or the customer refilling the tank themselves before return.
• One-Way Rentals: Hertz generally facilitates one-way rentals, allowing customers to pick up a vehicle at PDX and return it to another Hertz location, either within Oregon or in another state.
• After-Hours Returns: Most Hertz locations, including airport ones, offer secure after-hours drop boxes for keys, though customers remain responsible for the vehicle until it is officially checked in by staff.

• Efficient Airport Operations: As an airport location, Hertz at PDX is designed for high volume and efficiency. One customer highlighted the speed of service, mentioning "Earlene" as "the fastest admin in the terminal" and finding a car quickly while "other agencies had wait lines almost out the door."
• Diverse Fleet for Oregon Exploration: With a wide selection of vehicles, from fuel-efficient compacts ideal for city exploration to capable SUVs for Oregon's diverse landscapes and hiking trails, Hertz aims to provide the perfect car for any planned adventure.
• Gold Plus Rewards Benefits: For frequent renters, the Gold Plus Rewards program can significantly enhance the experience, offering expedited pickup and greater convenience.
• Customer Service Excellence Potential: The positive review for "Earlene" demonstrates that individual staff members can provide exceptional and personalized service, answering questions and ensuring a good experience, especially for first-time visitors to Portland.
• Potential for Charges for Undisclosed Damage: A significant concern highlighted by a customer review from another location (Zurich Airport) suggests a need for extreme vigilance during vehicle inspection. The customer was charged over $450 for "damage" on a wheel after an "overly meticulous return inspection," which they felt was unfair and possibly a way to "get more money." This underscores the critical importance of a thorough pre-rental inspection and documenting existing damage.
• Inconsistent Customer Support for Issues: The negative review also pointed to "horrendous customer service" when attempting to resolve the damage charge, stating Hertz "never even cared to follow up" despite multiple attempts by the "gold member" to contact them. This indicates that while pickup can be efficient, post-rental dispute resolution might be challenging.
• Local Renter Policies: While not explicitly detailed for this specific Hertz branch in the provided data, a common policy at some airport rental locations for major chains is a stricter requirement for "local" renters (e.g., residents from the same state or nearby areas). This might involve additional verification, proof of return travel, or credit card requirements, which can lead to unexpected denials, as illustrated by a review for a different Enterprise branch regarding a Washington resident. It is paramount for local Oregonians to verify these policies in advance.

For inquiries, reservations, or to speak with their team at Portland International Airport, you can contact Hertz Rent-A-Car at the following details:

Address: 9378 NE Airport Way Frontage Rd, Portland, OR 97220, USA (This address refers to the main Hertz operations at PDX.)

Phone: (503) 528-7900

Mobile Phone: +1 503-528-7900

It is highly recommended to call ahead, especially for any specific questions about rental qualifications, payment methods, vehicle availability, or to clarify any potential fees. For existing reservations, using their online management tools or the Gold Plus Rewards app can also be efficient.

For residents of Oregon, Hertz Rent-A-Car at Portland International Airport (PDX) offers a convenient and generally efficient option for their car rental needs. Its location directly at the airport makes it highly accessible via TriMet MAX light rail and major highways, reducing the need for additional transportation to pick up or return a vehicle. This ease of access is a significant advantage for locals, whether they are flying out of PDX or simply need a rental for a few days.

The diverse fleet available at Hertz ensures that Oregonians can find a vehicle suitable for any purpose, from a compact car for navigating Portland's city streets to a robust SUV for exploring the Cascades or the Oregon Coast. Furthermore, the potential for quick and efficient service, as highlighted by positive customer experiences, means that locals can often get on the road swiftly, minimizing downtime.

However, it is crucial for Oregon locals to exercise due diligence when renting from any airport location, including Hertz. The provided feedback from another Hertz location about unexpected damage charges underscores the importance of a meticulous pre-rental inspection, documenting any existing damage with photos or videos, and thoroughly reviewing the rental agreement before signing. While the Gold Plus Rewards program offers benefits, being a "Gold member" does not negate the need for vigilance regarding vehicle condition and rental terms. By being proactive and attentive to detail, Oregonians can leverage Hertz at PDX for a convenient and suitable car rental experience, enabling them to explore our beautiful state with ease.

Hertz Rent-A-Car Administrative Offices

9378 NE Airport Way Frontage Rd, Portland, OR 97220, USA