Knights Car and Truck Rental

- 615 Regional Dr, Hampton, VA 23661

For many residents of Virginia, particularly those in the Hampton area, there are numerous occasions when a personal vehicle might not be enough. Whether your car is undergoing repairs, you're planning a significant DIY project that requires hauling materials, or you need extra transportation for a family event, having a reliable local car and truck rental service can be incredibly beneficial. Knights Car and Truck Rental, situated at 615 Regional Dr in Hampton, VA, aims to serve these diverse local transportation needs.

Unlike large, national rental chains that often cater primarily to airport travelers, local businesses like Knights Car and Truck Rental typically focus on the specific needs of their community. This can sometimes translate to more personalized service and a fleet that is well-suited for local tasks, such as moving, construction projects, or temporary vehicle replacement. This article will provide a factual and informative overview of Knights Car and Truck Rental, from the perspective of a local Virginian. We'll delve into its location, the services it offers, and what current public feedback suggests about the customer experience.

Our goal is to equip you with the necessary information to help you decide if Knights Car and Truck Rental is the right choice for your next car or truck rental need right here in the Commonwealth.

Location and Accessibility

Knights Car and Truck Rental is conveniently located at 615 Regional Dr, Hampton, VA 23661, USA. This address places it within an accessible area of Hampton, making it reachable for residents throughout the city and potentially from neighboring communities in the Hampton Roads region. Regional Drive is typically a manageable road for navigation, suggesting straightforward access for customers arriving by car.

As a standalone local rental agency, this location operates differently from airport-based or large corporate branches. It is designed to serve the everyday needs of local residents and businesses, potentially offering a more direct and less chaotic rental experience. Without the typical high volume of airport traffic, interactions may be more focused on individual customer needs.

Public data regarding specific operating hours for Knights Car and Truck Rental is not consistently available. However, based on the customer reviews provided, there appear to be challenges with consistent availability and communication, even during stated business hours. For instance, one review mentions a customer being told to come at 11 AM, only to find the door locked and subsequently be informed they needed an appointment. Another notes that the business was "open in the area" at one point but customers received no answer on calls for vehicle availability.

Therefore, while the physical address provides a fixed point of contact, accessibility to services appears to be highly dependent on their internal operations and communication. It is absolutely crucial to call Knights Car and Truck Rental directly at (757) 656-5866 and establish clear communication before planning any visit, to confirm current operating hours and vehicle availability, and to explicitly make an appointment if required. Relying on simply showing up, even after a phone call, seems to lead to disappointment based on customer feedback.

Services Offered

Knights Car and Truck Rental, as implied by its name, aims to provide both passenger car and various truck rental services. While detailed public data on their specific fleet is limited, based on typical local rental operations, you might expect the following:

• Car Rentals: A selection of passenger vehicles, which could range from economical compact cars for simple commuting to mid-size sedans for more general travel. The availability of larger cars like SUVs would depend on their specific inventory. These vehicles would be suitable for temporary personal transportation, such as when your car is in the shop or for short trips around the Hampton Roads area.
• Truck Rentals: A key offering, suggesting the availability of various types of trucks. This commonly includes pickup trucks (for light hauling or personal use) and potentially cargo vans or small box trucks, which are essential for moving furniture, transporting equipment for small businesses, or handling materials for home improvement projects. Truck rentals are often in high demand for practical, local tasks.
• Flexible Rental Durations: Most local rental companies aim to offer flexibility in rental periods, from daily rentals for quick tasks to weekly options for more extended needs. This flexibility is valuable for residents whose vehicle needs vary over time.
• Focus on Local Needs: As an independent local business, Knights Car and Truck Rental is likely to have its services tailored to the specific demands of the Hampton community. This might mean offering vehicle types that are particularly popular for local use or having policies that cater to community members' unique situations.
• Direct Interaction: Unlike larger chains, local businesses often provide more direct, personalized customer service. While customer reviews indicate challenges with communication, the potential for direct interaction means that, when successful, it could lead to more tailored solutions.

It is important to note that the actual availability of specific vehicle types, particularly those mentioned in customer inquiries (like a car for a week, or a car described as "bad boy" or "beast" from other Enterprise reviews in the region, which may not apply directly to Knights Car and Truck Rental but reflects customer expectations for car rentals in general), is subject to their current inventory and operational status, which, as customer reviews suggest, can be unpredictable.

Features / Highlights

When considering Knights Car and Truck Rental for your needs in Hampton, here are some features and highlights, tempered significantly by the available customer feedback:

• Local Presence: The primary highlight is its physical location within Hampton. For residents needing a car or truck without traveling to a distant airport or major city center, a local presence can be very convenient, theoretically saving time and travel costs. Supporting a local business is also a positive for community members.
• Truck Rental Specialization: The explicit mention of "Truck Rental" in their name suggests a focus on providing utility vehicles alongside cars. This could be a significant advantage for those specifically needing trucks for moving, hauling, or business purposes within the Hampton Roads area.

However, it is absolutely crucial to address the customer reviews, which paint a very concerning picture of operational issues and customer service. Both reviews provided highlight significant challenges:

• Unreliable Communication: Customers report calling, receiving information (like price and pick-up time), but then experiencing a lack of response on subsequent calls or being denied service upon arrival. One reviewer stated, "Called again she asked if I had an appointment. I told her I called this morning about needing a car for the week. She said she couldn't help me without an appointment and said they're still doing maintenance." Another notes, "Called at 6:45 numerous times and never got an answer." This indicates severe issues with phone communication and consistency in information provided.
• Unfulfilled Reservations/Promises: Despite being told a car would be available or to come at a certain time, customers arrived to find the business locked or no vehicle available. This suggests a significant problem with managing reservations, inventory, or providing accurate information upfront, leading to wasted time and inconvenience ("Take a Lyft there so then I have to turn back around.").
• Operational Inconsistencies: The repeated mention of "doing maintenance" and a locked door during stated operational hours suggests that the business may not be consistently open or ready for service, even when expected. This directly impacts reliability and customer trust.
• Poor Customer Experience: The culmination of these issues leads to highly negative feedback, with customers giving "0 stars" and advising, "would not recommend" and "Don't waste your time with these people it's the same scenario as one of the other people who wrote a review." The sentiment is one of extreme frustration and disappointment due to a lack of professionalism and basic service delivery.

These features, or rather the lack thereof in positive customer experiences, are critical for potential renters to consider.

Contact Information

For any inquiries or to attempt to make a reservation with Knights Car and Truck Rental, here is their contact information:

• Address: 615 Regional Dr, Hampton, VA 23661, USA
• Phone: (757) 656-5866
• Mobile Phone: +1 757-656-5866

Given the highly critical customer feedback regarding communication and service, it is paramount to exercise extreme caution and diligence if you choose to contact this business. It is advisable to secure concrete confirmation of vehicle availability and an explicit appointment, and potentially have a backup plan ready.

Conclusion: Why this place is suitable for locals

For residents of Hampton, Virginia, and the surrounding areas, Knights Car and Truck Rental at 615 Regional Dr theoretically serves a crucial local need by offering both car and truck rental services. Its neighborhood location provides a convenient physical presence for those who prefer to deal with a local business rather than traveling to a major airport hub. The specialization in truck rentals is also a notable point, as it caters directly to the practical requirements of residents undertaking moving projects, home renovations, or needing to transport larger items within the community.

However, it is absolutely essential for any Virginian considering Knights Car and Truck Rental to be fully aware of the significant and concerning challenges highlighted in the provided customer reviews. The feedback points to severe issues with basic operational reliability and customer service, including unfulfilled reservations, a lack of communication (unanswered calls), and apparent inconsistencies in operating hours or appointment policies ("door is locked," "couldn't help me without an appointment"). These experiences suggest that relying on this business for critical transportation needs, especially for important events, carries a high risk of disappointment and inconvenience.

While supporting local businesses is often a commendable goal, the consistent pattern of negative experiences outlined by customers indicates that the current service delivery at Knights Car and Truck Rental may not meet standard expectations for reliability and professionalism. Therefore, while its location and purported services could be suitable for locals, potential customers are strongly advised to proceed with extreme caution. It would be prudent to have a confirmed appointment, receive explicit confirmation of vehicle availability, and ideally, have a backup rental plan in place. For those prioritizing dependable service and consistent communication, exploring other local options might be a more reliable approach.

Knights Car and Truck Rental

615 Regional Dr, Hampton, VA 23661, USA