Midpoint Transport

- 8411 Morris Rd, Hilliard, OH 43026

For residents across Ohio, accessing reliable transportation is a fundamental need, especially when it comes to specialized requirements. While the term "car rental" often brings to mind vehicles for leisure or general travel, the broader landscape of transportation services includes providers catering to very specific niches. In Hilliard, Ohio, Midpoint Transport is a company that appears to operate in the realm of specialized transportation, though public information and customer experiences suggest a complex operational profile. This article aims to provide Ohioans with an informative overview of Midpoint Transport, based on available public data, to help clarify its services and important considerations for potential users.

Midpoint Transport, located in Hilliard, Ohio, presents itself as a specialized carrier primarily for refrigerated and dry freight. Their website indicates a focus on commercial transport, offering services like freight transfer and shunt services for businesses. However, public records and customer reviews also indicate a connection to non-emergency medical transportation (NEMT) services, suggesting a multifaceted operation or a historical pivot in service offerings. It's crucial for Ohio residents to understand this distinction: while traditional "car rental" implies renting a vehicle for personal use, Midpoint Transport's primary and publicly advertised services lean towards commercial logistics. The customer reviews, however, strongly indicate that they have also been engaged in NEMT, which is a critical service for many individuals needing transport to medical appointments. This dual nature makes a clear overview essential for anyone considering their services in Ohio.

Midpoint Transport is situated at 8411 Morris Rd, Hilliard, OH 43026, USA. Hilliard is a growing city in Franklin County, part of the larger Columbus metropolitan area. This location places Midpoint Transport within a key logistical hub, benefiting from Hilliard's suburban infrastructure and connectivity to major highways that crisscross Central Ohio. Morris Road is a local thoroughfare, typically accessible by vehicle, and the address suggests a commercial or industrial setting, common for logistics and transportation companies. For local businesses seeking freight services, its Hilliard location offers geographical convenience within the Columbus area. For individuals, if indeed they are still involved in NEMT, its position in Hilliard would make it a local option for residents in that part of Franklin County, potentially accessible via personal vehicle or rideshare for initial contact.

Based on their stated services and public information, Midpoint Transport's core offerings seem to be in the commercial logistics sector:

• Refrigerated and Dry Freight Transfer: This involves transporting goods that require temperature control (refrigerated) or general cargo (dry freight) for businesses.
• Shunt Services: Typically refers to moving trailers or containers within a yard or between nearby facilities for commercial clients.
• Experienced Drivers: Emphasizes the professionalism and capability of their driving staff for freight operations.

However, it's impossible to ignore the significant customer feedback that points to involvement in non-emergency medical transportation (NEMT). If these services are still offered, they would typically include:

• Transportation of individuals to and from medical appointments, hospitals, and clinics.
• Services potentially coordinated through insurance providers or state programs for eligible patients.

Given the mixed public information and strong customer reviews, prospective users, particularly those seeking NEMT, should directly inquire about the current availability and scope of such services.

From a factual perspective, the stated features of Midpoint Transport, focusing on their commercial operations, would include:

• Specialized Freight Capabilities: Their focus on refrigerated and dry freight suggests they are equipped to handle diverse commercial shipping needs.
• Local Presence in Hilliard: Being located in Hilliard makes them a convenient option for businesses in the Columbus metro area requiring freight services.

However, it is absolutely essential to address the significant negative feedback from customers, which forms a critical part of understanding this business for local users. These customer reviews highlight serious concerns, which are critical "features" from a user experience perspective:

• Allegations of Uninsured Vehicles: One review explicitly states that a company vehicle involved in an accident was allegedly uninsured, leading to prolonged legal issues for the affected party. This is a severe concern for safety and liability.
• Unreliability and Delays in NEMT: Multiple reviews from individuals seeking medical transportation report extreme delays (hours-long waits), missed pickups, and a lack of communication from the company, leading to canceled medical appointments and significant distress.
• Poor Communication: Customers report difficulty reaching the company by phone and a lack of proactive communication regarding service disruptions or changes.
• Issues with Customer Service and Resolution: Experiences cited include unresponsiveness from management (specifically mentioning the owner, Christopher Qualls) regarding damages or service failures, even after legal judgments.

These points are crucial for any Ohio resident considering Midpoint Transport, especially for services related to medical appointments where punctuality and reliability are paramount.

For those in Ohio needing to contact Midpoint Transport, here is the provided information:

Address: 8411 Morris Rd, Hilliard, OH 43026, USA

Phone: (800) 769-2090

Mobile Phone: +1 800-769-2090

Given the significant customer feedback regarding communication, prospective clients are strongly advised to attempt contact well in advance and clearly confirm all service details, terms, and conditions.

Evaluating the suitability of Midpoint Transport for locals in Ohio requires a balanced perspective, considering both its stated commercial services and the detailed customer experiences reported for its NEMT operations. From the perspective of a local business seeking refrigerated or dry freight services, Midpoint Transport's location in Hilliard within the Columbus metro area positions them as a potential option for logistical needs, especially if they can offer competitive rates and reliable delivery in that sector. Their explicit offering of "experienced drivers" and specialized freight capabilities could be attractive for local businesses with specific cargo requirements.

However, for Ohio residents seeking "car rental" in the broader sense of passenger transportation, particularly non-emergency medical transportation, the suitability of Midpoint Transport is seriously challenged by recurring and severe negative customer reviews. These accounts describe significant unreliability, lack of communication, and unresolved issues, which are critical factors when dealing with essential services like getting to a medical appointment. For individuals reliant on NEMT, punctuality and dependability are not just conveniences; they are crucial for health outcomes. The reported issues with insurance coverage and unresponsiveness from management also raise serious concerns about accountability and consumer protection.

Therefore, while Midpoint Transport exists as a transportation entity in Hilliard, Ohio, its suitability for local users, especially those in need of medical transport, appears highly questionable based on publicly available customer feedback. Locals are strongly advised to exercise extreme caution, conduct thorough due diligence, and consider all available alternatives when evaluating Midpoint Transport for any form of passenger transportation. If considering their freight services, direct and clear contractual agreements with defined service level agreements would be prudent.

Midpoint Transport

8411 Morris Rd, Hilliard, OH 43026, USA