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National Car Rental Introduce
For residents of Massachusetts, having dependable transportation is often essential for navigating our beautiful and diverse state. Whether you're commuting into the city, planning a scenic road trip through the historic towns of New England, or simply need a temporary vehicle while yours is being serviced, a reliable car rental service can make all the difference. National Car Rental, with its prime location at 270 Atlantic Avenue in Boston, stands as a strong contender, offering a blend of convenience, quality vehicles, and customer-focused service.
National Car Rental is a globally recognized brand, known for catering to both business and leisure travelers with a focus on efficiency and customer satisfaction. This particular Boston branch is strategically situated to serve the needs of locals and visitors alike, providing easy access to a wide range of vehicles. This article will delve into the specifics of this National Car Rental location, highlighting its advantages and why it’s a suitable choice for your next journey across Massachusetts.
The address for this National Car Rental branch is a key advantage, placing it in a highly accessible part of Boston:
270 Atlantic Ave, Boston, MA 02110, USA
This location is nestled within the bustling Waterfront district, often associated with the Boston Harbor Garage, which is a significant point of access. For Massachusetts locals, its accessibility is enhanced by:
- Proximity to Public Transportation: The branch is conveniently located near major MBTA stations, including South Station (serving the Red Line, Commuter Rail, and bus services) and Aquarium (Blue Line), making it easy to reach even if you rely on public transit.
- Downtown Convenience: For those living or working in downtown Boston, the Financial District, or the Seaport, this location is often within walking distance or a short ride, eliminating the need to travel far for your rental.
- Easy Highway Access: While in the city center, 270 Atlantic Avenue provides relatively straightforward routes to major highways like I-93 and the Massachusetts Turnpike (I-90), allowing for efficient departures from Boston for longer trips across the state or beyond.
- Garage Location: The branch is located on the 7th floor of the Boston Harbor Garage (also known as Boston Waterfront/Harbor Parking Garage), making pick-up and drop-off convenient within a structured parking environment. Customers are advised that the lobby counter is on the 1st floor.
It’s worth noting that while the location is excellent for access, navigating downtown Boston, especially during rush hour, can be challenging. Customers should factor in potential traffic when planning pick-up and drop-off times. The clarity of signage for returns within the garage, particularly to the 7th floor and the key drop box for after-hours service, is helpful for a smooth experience.
National Car Rental at 270 Atlantic Avenue provides a comprehensive array of services designed to meet diverse customer needs:
- Diverse Vehicle Fleet: National offers a wide selection of vehicles, from economical compact cars for city driving, comfortable sedans for family trips, and spacious SUVs perfect for venturing into the Massachusetts countryside, to minivans for larger groups. They strive to provide clean and well-maintained vehicles.
- Emerald Club Program: This highly valued loyalty program offers expedited service, allowing members to bypass the counter and choose their own vehicle from the Emerald Aisle (for mid-size car reservations and above). This is a significant time-saver, particularly beneficial for frequent travelers and busy Massachusetts professionals.
- Flexible Rental Periods: Whether you need a car for a few hours, a day, a weekend, or a longer duration, National provides flexible rental options to accommodate various travel schedules.
- One-Way Rentals: The ability to pick up a car in Boston and drop it off at another National location, perhaps near an airport or in another state (with certain vehicle class restrictions and age requirements), offers considerable flexibility for various travel plans.
- Fueling Options: Customers have choices for refueling, including prepaying for fuel, having National refuel for them, or refilling the tank themselves before returning the vehicle.
- Additional Driver Options: Spouses or domestic partners meeting the age and license requirements are authorized drivers at no additional charge, with other additional drivers incurring a daily fee.
- Adaptive Driving Devices: National is committed to providing accessibility, offering adaptive driving devices like hand controls, left foot accelerators, spinner knobs, and pedal extenders upon request, though advance notice may be required.
National Car Rental at 270 Atlantic Avenue stands out for several key features that enhance the experience for Massachusetts locals:
- Exceptional Customer Service: Customer reviews consistently praise the staff for being "friendly, professional, and expedient." One review highlighted the staff's efficiency during a car exchange due to a tire issue, even at an out-of-state location, demonstrating National's consistent service quality across its network. The ability to quickly resolve issues and even "comp fuel fees" shows a strong customer-first approach.
- Clean and Well-Maintained Fleet: Customers appreciate receiving "a nice car to rent that was clean," indicating National's commitment to vehicle quality and presentation.
- Emerald Club Benefits: The Emerald Club is a major highlight, offering significant time savings and a personalized experience for members, allowing them to quickly select their preferred vehicle and get on the road without delay. This is particularly valuable for Massachusetts business travelers.
- Seamless Exchange Process: The experience of easily exchanging a car at a different location (even out of state) due to a mechanical issue underscores National's robust operational support and commitment to minimizing disruption for renters.
- Transparent Pricing: While specific rates vary, customers appreciate getting a "right price," suggesting competitive and fair pricing for the quality of service and vehicles provided.
For inquiries, reservations, or assistance, you can reach National Car Rental at 270 Atlantic Avenue using the following contact details:
Address: 270 Atlantic Ave, Boston, MA 02110, USA
Phone: (888) 826-6890 (This is a general National customer service number; for direct branch contact, specific local numbers might also be available on their website for this location, often listed as 617-723-8077 or 617-227-0279 for different parts of the garage).
Mobile Phone: +1 888-826-6890
For Massachusetts residents, National Car Rental at 270 Atlantic Avenue in Boston stands out as an exceptionally suitable choice for their car rental needs. Its prime location in the Waterfront/Financial District provides unparalleled convenience, making it easily accessible whether you're commuting from within Boston or arriving via public transport. This central hub is ideal for starting any journey, whether it's a short business trip within the city or a leisurely drive to explore the charming towns and natural beauty of our state.
The consistently positive customer reviews, highlighting the friendly, professional, and efficient staff, underscore National's commitment to service excellence. The praise for their quick problem resolution, such as seamless vehicle exchanges and even unexpected fuel fee waivers, instills confidence that you'll be well-supported during your rental period. Furthermore, the advantages of the Emerald Club program—offering expedited service and vehicle choice—are significant benefits for busy locals who value their time. With a reputation for providing clean, well-maintained vehicles at competitive prices, National Car Rental at 270 Atlantic Avenue offers a reliable and stress-free solution for any Massachusetts resident looking for quality transportation. It's more than just a car rental; it's a gateway to effortlessly exploring all that Massachusetts has to offer.
National Car Rental Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
National Car Rental Location
National Car Rental
270 Atlantic Ave, Boston, MA 02110, USA
National Car Rental Reviews
airportpick uptrafficpriceparking garageofficecheck inemerald clubaisleto exchange
★ 5★ 4★ 3★ 2★ 1I had to exchange the car during my rental due to a leaking rear tire. The National staff were friendly, professional and expedient. I was able to quickly exchange the car at an airport location in another state (Bangor, ME) even though I had rented the car at an off-airport location in Boston. They even comped my fuel fees upon return - love National!
Jul 08, 2025 · Tim WallaceNational Car Rental located at 270 Atlantic Ave, Boston, MA 02110 floor 7 treated me very well! Got me a nice car to rent that was clean, and at the right price! Easy to get to with pick up and drop off. Great job!
Oct 17, 2023 · David BlumbergI recently rented a vehicle from the National Harbor garage, and while the pickup process was smooth and the attendants were friendly and professional, my overall experience was disappointing due to poor communication and lack of support when an issue arose.I picked up the car around 3 PM and drove to Portsmouth, New Hampshire, without any problems. The following day, I drove it to my office, which is only about 10 minutes away. However, at the end of the workday (around 4 PM), I noticed the check engine light had turned on. Concerned, I immediately contacted National and first spoke with Brittany, then an hour later with Richard. Richard informed me that it would take at least two hours for someone to get back to me, but unfortunately, no one ever did. I was fortunate not to need the car that evening, but a simple courtesy call updating me on the situation would have been appreciated.The next morning, I had to follow up again via text. Around 10 AM, Beth called me and said she would try to find a replacement vehicle in the area. She called back at noon and told me I would need to drive 20 minutes to an Enterprise location to pick up a new car. Since I was at work and didn’t feel comfortable driving a vehicle with a check engine light on, I asked if I could instead pick up a car from the Enterprise in Portsmouth. Beth said she would check and get back to me—but never did.I contacted the Enterprise in Portsmouth myself, and they were far more helpful and communicative. They even arranged to pick up the faulty vehicle from my hotel, which saved me time and stress.Given this experience, I don’t think I will rent from the National Harbor garage again. While issues with rental cars can happen, the lack of follow-up and customer support made this situation far more frustrating than it needed to be.
Feb 07, 2025 · Christine TorresMy reservation was mistakenly booked out of Logan rather than here. I tried to fix it but both customer service and the website showed no inventory at this location, yet with a couple of phone calls the team at the garage was able to secure me a vehicle quickly and saved me a big inconvenience.
May 08, 2025 · Aaron DaltonI am renting a car from there. First of all one lady said I wouldn’t be charged a deposit and when I got to the garage they took a $300 for no reason (as I have full Insurance cover so what is the deposit for??). When I asked what is the deposit for the lady coudn’t tell. Then I got the car. It’s a mediocre car, dirty (glass ruined) and smelling like weed. It kept smelling like weed for several days. I called several times National to get it replaced but they are very hard to reach and they didnt have cars and also that office where I got it (Boston Harbor) never pick ls up their phone. On the other side I must say the pick up procedure was quite smooth so I am not giving one star but 2. But this is definitely the first and last time ai am using National
Aug 06, 2023 · dobird fly
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