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National Car Rental Introduce
For travelers arriving in the heart of Wisconsin, whether for business or to explore the vibrant Madison area, securing efficient and reliable ground transportation is a priority. National Car Rental at Dane County Regional Airport (MSN) stands out as a prime choice, offering on-site convenience, a diverse selection of vehicles, and a service experience that has been highly praised by frequent travelers. Located directly within the airport terminal, this agency positions itself as a streamlined solution for those who value speed and efficiency in their travel logistics.
The Madison location is not just a standard car rental counter; it offers specific features that resonate with modern travelers and the local community. It is identified as a women-owned business, which may appeal to customers looking to support diverse enterprises. Furthermore, National is renowned for its high-value loyalty program, the Emerald Club, which is a major draw for business users who frequent the Madison area and the wider Wisconsin region. This article provides a detailed overview of the services, accessibility, and unique highlights that make this National Car Rental location a key resource for Wisconsin-bound travelers.
However, while the service is often rated highly, especially for its professionalism, all customers—particularly those with flights arriving late into the evening—must be fully aware of the operating hours to prevent disruptions to their travel plans. As an airport vendor, it adheres to specific opening and closing times, and a clear understanding of the late-arrival policy is crucial for a smooth transition from air travel to the open roads of Wisconsin.
The National Car Rental counter is conveniently situated within the main terminal of the Dane County Regional Airport (MSN) in Madison, Wisconsin. This prime, on-site location allows travelers to deplane, collect their luggage, and proceed directly to the counter with minimal effort, bypassing the need for an off-site shuttle to the car lot. The proximity to Interstate 90/94 and State Highway 51 means renters can quickly leave the airport grounds and head towards downtown Madison, the University of Wisconsin campus, or any other destination across the state.
The official address for this essential travel hub is:
- Address: 4000 International Ln, Madison, WI 53704, USA
A significant focus is placed on inclusivity and ease of access for all customers, as demonstrated by the following features:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- General Operating Hours: Sunday to Saturday, typically 8:30 AM – 12:15 AM (Midnight) or similar extended hours.
National Car Rental provides a full suite of services that cater to both frequent corporate travelers and leisure visitors in Wisconsin.
- Comprehensive Vehicle Selection: The fleet is diverse, encompassing everything from fuel-efficient Economy and Midsize cars (such as the Toyota Corolla or Nissan Versa) to Full-size Sedans, a range of SUVs (like the Nissan Rogue or Chevrolet Equinox), Minivans, and Pickup trucks (such as the Toyota Tacoma or Ford F-150), ensuring a vehicle is available for every travel requirement and road condition.
- In-Terminal Customer Service: Dedicated staff are available at the counter located inside the terminal to assist with rental agreements, questions, and last-minute changes.
- Payment Options: The agency accepts various forms of payment for deposits and final charges, enhancing customer convenience. Accepted payment methods include: Credit cards, Debit cards (with conditions often applying), and NFC mobile payments for a fast, contactless checkout.
- Optional Protection Products: Standard offerings include a Loss Damage Waiver (LDW) and other protection products that provide peace of mind while driving across the state.
- Additional Extras: Customers can add helpful accessories like GPS navigation systems, infant, child, or booster seats, and may inquire about options for additional drivers.
This particular Madison location offers several distinguishing characteristics and high-value amenities that make it an attractive option for Wisconsin users.
- Identifies as Women-Owned: Supporting diversity in business, this location proudly operates as a women-owned enterprise, offering customers a choice to direct their business toward locally-minded, diverse entities.
- Active Military Discounts: The agency provides benefits and discounted rates for Active military personnel, which includes special provisions for official government travel and competitive rates for off-duty leisure trips, a significant advantage for those connected to the nearby Truax Field.
- Emerald Club Benefits: National's loyalty program offers industry-leading perks, including the ability for Executive Elite members to bypass the counter, choose their own vehicle from the Emerald Aisle (availability permitting), and enjoy faster, more efficient service—a key reason many corporate travelers select National.
- Exceptional Customer Service Reputation: As reflected in customer feedback, the Madison team is recognized for being professional, knowledgeable, and proactive in acknowledging and rewarding elite status members, creating a consistently positive experience.
- Extended Terminal Hours: The counter often operates until late—close to midnight—which is typically later than some competitors, making it a more viable option for travelers arriving on delayed or later connecting flights.
For all reservation inquiries, status checks, or to confirm late arrival policies, customers can use the following direct contact information:
- Address: 4000 International Ln, Madison, WI 53704, USA
- Phone: (833) 749-2429
- Mobile Phone: +1 833-749-2429
National Car Rental at Dane County Regional Airport (MSN) is highly recommended for travelers, particularly business users and Emerald Club members, due to the combination of premium service and efficiency. The positive customer reviews, which highlight the staff's professionalism, problem-solving skills, and dedication to acknowledging frequent renter status, make this a stand-out location in the region. The in-terminal location and typically extended operating hours (often until nearly 12:15 AM) provide a level of convenience that is hard to match, allowing the traveler to quickly transition from air travel to the Wisconsin roads.
The unique factors—being a women-owned business and offering Active Military Discounts—further enhance its appeal as a socially conscious and value-driven choice.
However, the critical takeaway for any customer is the need to confirm the precise closing time and communicate all flight delays, even with the stated policy of remaining open for up to two hours for delayed flights. The shared customer experience of being stranded after a late arrival, despite prior communication, serves as a powerful reminder: always input your valid flight number when booking, call the local desk directly as soon as a delay is confirmed, and secure an explicit assurance that your vehicle will be held past closing, or be prepared to wait until the next morning's opening hours. This proactive approach will ensure that the overall excellent service and speed of National Car Rental in Madison are fully realized, setting you up for a successful trip across Wisconsin.
National Car Rental Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
National Car Rental Location
National Car Rental
4000 International Ln, Madison, WI 53704, USA
National Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I rent cars nearly every day of the year, so I’ve seen it all—but the team at National Car Rental in Madison, WI stands out in the best possible way. From start to finish, the entire staff is friendly, knowledgeable, and incredibly patient. They move with urgency and professionalism, and for once, I didn’t have to fight to be acknowledged for having Executive Elite status.At other locations, I often have to go out of my way to get basic service or have car issues taken seriously. Not here. The Madison team is clearly well-trained, empowered to solve problems, and genuinely cares about creating a great customer experience. I actually look forward to traveling through this location because of how easy and enjoyable they make the process.If I could recruit their entire team, I would. Huge kudos to their leadership—this is what great service looks like.
Jul 04, 2025 · Caroline JansenWorst experience in all of my traveling life. Had a delayed afternoon departure causing me to miss my connection in Atlanta. Was scheduled to arrive in Madison at 4:30p. Kept in touch with National throughout all the delays. Flight arrived in Madison at 2:30a only to find all rental car kiosks closed!Thank you, National for allowing me to experience spending the night in the airport until you opened at 8:00am the next morning! I was scheduled to be at my business location at 6:00am. No one EVER mentioned closure hours-something I NEVER expected!
Jun 14, 2025 · Laurie C.My recent National Car Rental experience was very favorable. From the friendly and efficient customer service representative to the use of a beautiful and new Camery -- I enjoyed the entire process. While there was no Emerald Isles in Madison (MSN), WI, the check in and drop off was flawless and stress free. I highly recommend using National Car Rental.
Jun 17, 2024 · Brian JohnsonThey were able to extend my rental time at short notice . When I found out I would need car longer.
May 01, 2025 · Steven RussellI’d say roadside assistance was horrible, but that implies that we even received assistance to begin with. Over 4 hours later…we took care of everything ourselves, but the tire looks like it hasn’t been rotated/serviced/changed in I don’t know how long, so that’s dangerous in itself. Not to mention this is a 2023 vehicle, the tire shouldn’t already look like this but…here we are). A 2023 vehicle spare tire looks like it rolled straight out of the 90s. I’m a little skeptical of this drive back now, I sure hope National/Enterprise compensates for this. When I spoke to the 4th representative I asked for a direct call back number to stay in contact for help, so of course she says “8…” and then it goes silent, and then the call gets disconnected. How convenient. I mean, this is comical at this point. They want us to pay for a flat tire that resulted from their lack of upkeep. And Abdul (not sure of his last name) told me I needed to fix my tone (after waiting over 3 hours for NO help). Do better National. 0 stars for customer service. 0 stars for roadside assistance. Worthless. You get 1 star because 0 isn’t an option.UPDATE: It’s 7:30 PM and we just received a text update saying it’d be another 2-3 HOURS, mind you we’ve been waiting since 2:30 PM! Unfortunately this is probably the only place to rent vehicles in this area and they have no problem maintaining business, but if they actually had a competitor they’d be out of business for sure. I see the lack of good rating here. This is what happens when there’s no competition…they do not care. So here’s just another useless rating that won’t improve anything with this company. :)
Apr 02, 2023 · Bree Maynard
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