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National Car Rental Introduce
For individuals residing in or visiting the dynamic state of California, particularly within the bustling Los Angeles metropolitan area, reliable and efficient transportation is not just a convenience, but often a necessity. Whether you're a seasoned business traveler, a family on vacation, or a local needing a temporary vehicle, having a trusted car rental partner can make all the difference. National Car Rental at Burbank Airport (BUR) stands out in this regard, offering a service philosophy that prioritizes customer respect and quality, regardless of rental frequency or loyalty status. Situated directly at a key regional airport, this National location is designed to provide a seamless and premium experience for everyone needing to navigate California's diverse landscapes and vibrant cities.
National Car Rental is globally recognized for its commitment to business travelers, particularly through its Emerald Club program and its elite tiers. However, as customer reviews attest, this dedication to service excellence extends far beyond its most frequent renters. The Burbank Airport branch embodies a culture where every customer, whether an Executive Elite member or someone renting for the first time in years, receives the same high level of respect and quality service. This approach ensures a consistent and positive experience, making the process of picking up and returning a vehicle as smooth and straightforward as possible. Their reputation for being "so good to their customers" and fostering an environment where people feel "well taken care of" highlights their focus on personalized attention and efficient operations.
National Car Rental at Burbank Airport is located at 2501 N Hollywood Way Ste 2, Burbank, CA 91505, USA. This highly advantageous address places it directly within the consolidated car rental facility at Hollywood Burbank Airport (BUR). This means that upon arrival at the airport, customers can easily walk from the terminal to the National counter. There's no need for shuttle buses, which significantly streamlines the pickup process, allowing travelers to transition quickly from their flight to their rental vehicle.
Beyond its immediate airport accessibility, the Burbank location offers excellent connectivity to the wider Southern California region. Positioned in the heart of the San Fernando Valley, it provides convenient access to major freeways such such as the I-5 (Golden State Freeway) and the US-101 (Hollywood Freeway). This makes it an ideal starting point for journeys to downtown Los Angeles, Hollywood, Beverly Hills, the beaches, or even extended road trips to Northern California or neighboring states. The ease of both airport and freeway access solidifies this National branch as a prime and efficient hub for all your car rental needs within the Los Angeles metropolitan area.
National Car Rental, particularly through its Emerald Club program, offers a comprehensive suite of services designed for efficiency and customer convenience:
Diverse and Quality Fleet: National provides a wide range of vehicle classes to suit every need, from fuel-efficient compacts and sedans (e.g., Nissan Versa, Chevrolet Malibu, Toyota Camry Hybrid) to various SUVs (e.g., Nissan Rogue, Chevrolet Tahoe), minivans, and even luxury, electric, and specialty vehicles (e.g., Tesla 3, Audi A5, BMW, Mercedes, Ford Mustang, Chevrolet Corvette). This extensive selection ensures customers can find the perfect car for their trip, whether for business, family, or leisure.
Emerald Club Benefits: Members of the free Emerald Club loyalty program enjoy expedited service, including the ability to bypass the counter and choose any vehicle from the Emerald Aisle (mid-size and above) for the reserved mid-size rate. Executive and Executive Elite tiers offer further benefits like guaranteed upgrades, a wider selection from the Executive Area, and faster free rental days.
Self-Service Options: National offers self-service kiosks and mobile app check-in (Emerald Checkout) to reduce wait times and allow customers to quickly pick up their reserved vehicle.
One-Way Rentals: The ability to pick up a vehicle at Burbank and return it to another National location across the US or Canada provides significant flexibility for cross-state or extended travel.
Flexible Fuel Options: Customers can choose to prepay for fuel, have the tank refilled by National upon return, or refill it themselves before drop-off.
Optional Protections and Add-ons: Various insurance coverages (e.g., Collision Damage Waiver), GPS navigation, child safety seats, and roadside assistance are available to enhance the rental experience and provide peace of mind.
After-Hours Returns: The Burbank location accommodates returns outside of normal business hours, offering a convenient solution for early departures or late arrivals.
The National Car Rental at Burbank Airport location is distinguished by several key features and highlights, often echoed in positive customer feedback:
Consistent High-Quality Service: A standout feature is the consistent treatment of all customers with "respect and quality service," regardless of their loyalty status. This commitment ensures a pleasant experience for everyone, from seasoned business travelers to occasional renters.
Exceptional Customer Care: Reviews repeatedly praise the staff for being "so good to their customers" and going above and beyond to ensure satisfaction. This personalized attention fosters a sense of being "well taken care of," building strong customer loyalty.
Seamless Airport Accessibility: Being directly located within the Burbank Airport terminal's consolidated car rental facility eliminates the need for shuttle buses, making pickup and drop-off quick and hassle-free, which is a major convenience for air travelers.
Emerald Club Executive Area Access: For Emerald Club members, the ability to choose any vehicle from the Executive Area (full-size and above) while only paying for a mid-size car is a significant perk, offering greater choice and value.
Diverse and Reliable Fleet: National maintains a modern and varied fleet, ensuring that customers can find a clean, well-maintained vehicle suitable for any purpose, from a compact for city driving to a spacious SUV for family road trips.
Efficiency and Convenience: Features like expedited service, self-service kiosks, and online check-in are designed to get customers on the road faster, minimizing waiting times and streamlining the rental process.
For reservations, inquiries, or any assistance regarding your car rental needs with National Car Rental at Burbank Airport, you can contact them directly:
Address: 2501 N Hollywood Way Ste 2, Burbank, CA 91505, USA
Phone: (833) 679-2054
Mobile Phone: +1 833-679-2054
For locals in California, particularly those residing in the expansive Los Angeles area, National Car Rental at Burbank Airport is an exceptionally suitable choice for their temporary transportation needs. Its prime location directly within Hollywood Burbank Airport (BUR) offers unparalleled convenience for residents flying for business or leisure, providing a seamless transition from flight to car without the hassle of shuttles. This efficiency is highly valued in a bustling metropolis like Los Angeles.
Beyond airport travel, the branch's accessibility via major freeways makes it a practical option for anyone in the San Fernando Valley and surrounding communities needing a rental, even if not flying. The consistent commitment to treating every customer with respect and providing high-quality service, as highlighted by numerous loyal patrons, ensures a positive and reliable experience whether you're a frequent renter or an occasional user. The diverse and well-maintained fleet caters to a wide array of local needs, from economical daily drivers to comfortable vehicles for family road trips across the Golden State. For Californians prioritizing efficiency, quality service, and a convenient location, National Car Rental at Burbank Airport stands out as a highly recommended partner for all their car rental endeavors.
National Car Rental Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
National Car Rental Location
National Car Rental
2501 N Hollywood Way Ste 2, Burbank, CA 91505, USA
National Car Rental Reviews
aisleemerald clubSUVexecutiveflightterminalcheckreceiptbusiness tripgate
★ 5★ 4★ 3★ 2★ 1I have been renting from National for over 20 years. I traveled every week for business and had Executive Elite status. Obviously I was treated good due to my status. I had health issues and had not traveled for almost 3 years and lost my Executive Elite status. I took a trip last week and rented my car from National. Even though I had no elite status I was treated the same as I did while traveling weekly. It doesn’t matter if your a business traveler that rents weekly or an average customer that only needs to rent once a year you willGet treated with the same respect and quality service.
Jul 07, 2025 · Ford ChaseAbsolutely love the Burbank National Car Rental. They are so good to their customers at this location. Even if I’m going a little further away I choose to fly to Burbank because I know I’ll be well taken care of by them. I highly recommend National at Burbank Airport.
Jul 05, 2025 · Junko KamiyamaI'm not sure what happened but I've been an emerald club member for years with Enterprise. This was my first National rental. I guess that meant I could not use my benefit of the Emerald aisle. I went to the counter and it says if Emerald Club go out to lot. After wondering around, guy says oh you have to talk to Alamo people. What? Ok... So I wait 15 min in line to get through. What is the point of Emerald benefits if you don't let me use it? Whole reason I wanted to try National over Enterprise. And how was I supposed to know to talk to an Alamo employee? Do you even have employees here? The car though was excellent and so was return. It was just a really confusing experience and being an emerald club member, I thought it wasn't supposed to be..that said the car condition and model were great. I would have picked it but I didn't get the option to pick like was advertised..
Mar 02, 2025 · JeremyWhile the associates were friendly enough, I was extremely disappointed and frustrated because I ubered there (and eventually back home) to get a car I had a reservation for (luxury). There wasn’t any luxury cars available, other than a Hyundai. Sorry, that’s not luxury. I asked to take various other cars (caddy, Tahoe, etc) but was told no each time, saying they were reserved. What about my reservation? Ended up cancelling. Sad this is how a long time exec elite customer is treated.
Apr 12, 2025 · Jason BrannonOur experience here was much appreciated and needed. Tiana made sure that we got the car seats that we needed for our little ones as well as an adequate sized suv to fit them in where we could feel safe. We realized that our toddler had lost his backpack once we had already left. We called and said that we would be back in 5 days, and if the employees could keep a look out. When we returned Alfonso directed us to Ruben, who had been saving our backpack in the lost and found. It made our toddlers day. We are so grateful. Finally, mesfiri helped me with getting a receipt for my company expenditures. Everyone was delightful, professional with a smile, and we appreciate them greatly!
Jun 23, 2025 · Jack Lagowski
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