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National Car Rental
- 3829 W Ferguson Rd, Fort Wayne, IN 46809

Car rental agency ★4.0

3829 W Ferguson Rd, Fort Wayne, IN 46809, USA

4.0
I had the unfortunate issue of several delays with my flights and it was my first time flying to Fort Wayne, Indiana. When I arrived it was 12 hours past my original pick up time and was told they gave my luxury rental to someone else because "they need to make money" and I "never called them to let them know my flight was delayed". I have never had to do that at any other airport. When I asked if I would be getting a survey to express my opinions (negative) Sara said well then I can just cancel your rental with us since we can just deny you service if you are going to give us a negative review in a very condescending tone. Sara was under the impression I would be okay with getting a car that I did not want because the price would be lower. Never did I use an angry tone but I was very frustrated. If you look at all my past reviews, I usually am the one praising workers for their work but this one I could not stay quiet about since Sara felt it was okay to add insult to injury after my 12 hours of delays she spoke to me so horribly never an I'm sorry only we don't have and take it or leave it attitude. Sara did say if I wanted to wait an hour and a half they could clean me a luxury car, but after 11pm I was tired and had to appease Sara and say sorry for nothing just to get a car. I'm sorry if she had a hard, long day but her customer service is seriosuly lacking and needs to be educated on how to treat others better because in reality it was Delta's fault for all the delays not mine or hers. If I ever come back through this airport? I will NOT use National due to this situation. - Jennie Craft
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National Car Rental Photos

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National Car Rental Introduce

Welcome to Fort Wayne, Indiana, where seamless transportation starts the moment you land. National Car Rental at the Fort Wayne International Airport (FWA) provides a wide array of vehicle options designed to meet the diverse needs of both incoming travelers and local Indiana residents requiring temporary transport. Located right at the airport, this agency is an excellent choice for a quick and professional start to your time in the area, offering a selection that often includes a variety of car classes, from standard sedans to luxury vehicles and full-size SUVs.

As a globally recognized brand, National Car Rental is known for catering to frequent renters, often through its loyalty programs like the Emerald Club, which aims to provide expedited service and choice. For those operating within the Indiana region, having access to an on-site facility that focuses on a swift rental process can make a significant difference, especially after long travel days. Beyond the convenience, this location stands out as a proudly women-owned business, contributing to the diversity of the local Fort Wayne economy.

It is important for all prospective renters to know that, while the brand is reputable, the quality of individual experiences can vary, as is the case with many customer-facing businesses. Customer feedback suggests that for a successful rental experience, clear communication—especially regarding flight delays and vehicle selection—is paramount. Customers should always strive to confirm the retention of their specific reservation type, particularly for premium or luxury models, and ensure all drop-off procedures, including damage checks, are clearly understood to prevent any potential post-rental disputes. Exercising diligence and requesting an immediate walk-around inspection upon return is a proactive measure highly recommended for all renters.

Overall, National Car Rental in Fort Wayne offers a robust and comprehensive service, making it a competitive option for your next rental car in the Hoosier State. Their fleet depth and location convenience are strong foundational elements of their offering to the Indiana community.

Location and Accessibility

The National Car Rental branch is perfectly situated for travelers at the Fort Wayne International Airport (FWA). Its on-site location means that customers benefit from the highest level of accessibility immediately upon deplaning. The facility is located at 3829 W Ferguson Rd, a highly visible and direct route within the airport grounds. The rental counter is typically found within the main airport terminal, near the baggage claim area, allowing for a seamless transition from your flight to obtaining your rental agreement.

The convenience of an on-airport location cannot be overstated; travelers do not have to wait for or board a shuttle bus to reach their vehicle, as the car lot is generally in close proximity to the counter. This is a significant time-saver and stress-reducer, particularly during busy travel times or in inclement Indiana weather.

National Car Rental has ensured their premises are fully accessible for all customers.

  • Address: 3829 W Ferguson Rd, Fort Wayne, IN 46809, USA
  • Access: On-site within the Fort Wayne International Airport (FWA) terminal.
  • Accessibility: Features include a wheelchair accessible entrance and a wheelchair accessible parking lot.
  • Parking: On-site parking is available for customers during the pickup and drop-off process.

Services Offered

National Car Rental provides a full range of car rental services, catering to a broad spectrum of customer requirements, from short-term business rentals to longer family excursions across Indiana. Their offerings are designed for maximum flexibility and convenience.

  • Car Rental Agency Services: Offering a diverse fleet of vehicles. This includes economy cars for budget-conscious travelers, mid-size and full-size sedans, SUVs, minivans, and often premium or luxury class vehicles for those seeking an elevated driving experience.
  • Onsite Services: The advantage of having the entire rental operation—counter, staff, and vehicle inventory—situated directly on the airport property for immediate access.
  • Payment Flexibility: Accepting various forms of payment including major credit cards, debit cards, and modern NFC mobile payments for a quick checkout experience.
  • Optional Protection and Coverage: Services such as Loss Damage Waiver (LDW) and Supplemental Liability Protection (SLP) are typically available for purchase to protect the renter during the lease period.
  • Refueling Service Options: Providing customers with a choice on how to handle fuel, typically including the option to pre-pay for a full tank or have the agency refuel the vehicle upon return, in addition to the standard 'You Refill' option.
  • Roadside Assistance: Availability of enhanced roadside assistance services (Roadside Plus or similar) for additional peace of mind during your travels through Indiana and surrounding states.
  • Additional Driver Policies: Clear policies exist for adding authorized drivers, with a spouse or domestic partner often included at no additional charge, subject to rental requirements.

Features / Highlights

National Car Rental at FWA offers several distinctive features that make it an appealing option for local users and visitors traveling in the Indiana area. These highlights include special recognition for certain customer groups and commitments to corporate diversity.

  • Women-Owned Business: This location is officially identified as a women-owned business, offering customers an opportunity to support diverse local enterprise within the Fort Wayne community.
  • Active Military Discounts: Providing specific discounts for active military personnel, acknowledging and supporting those who serve, which is a valuable feature for military families in the area.
  • Emerald Club Program Access: Renters can utilize the benefits of the Emerald Club, National's loyalty program, which often includes features like expedited service, the ability to choose your own car from the Emerald Aisle (for qualifying rentals), and earning free rental days.
  • Extensive Vehicle Classes: The fleet typically encompasses a broad range, including standard sedans, a variety of SUVs (Compact, Midsize, Full-size), Minivans, and specialty vehicles like luxury cars and pickup trucks, ensuring a vehicle for every purpose.
  • Superior Accessibility: With a wheelchair accessible entrance and parking, the location ensures that the rental process is accommodating and barrier-free for all customers, aligning with the highest standards of public accommodation.

Contact Information

For general inquiries, reservation assistance, or to confirm details for an upcoming rental at Fort Wayne International Airport, you can reach the National Car Rental team using the following contact information:

  • Address: 3829 W Ferguson Rd, Fort Wayne, IN 46809, USA
  • Primary Phone: (844) 913-0729
  • Mobile Phone / Toll-Free: +1 844-913-0729
  • Type: Car rental agency

As a professional best practice, customers are always encouraged to use the provided phone number to directly communicate any changes to their travel plans, such as delayed flights, to the local branch to help ensure their reserved vehicle type is held.

What is Worth Choosing

For people traveling to or within Indiana, National Car Rental at Fort Wayne International Airport is a compelling choice, particularly for those who value efficiency, diversity of choice, and corporate recognition. The single most valuable asset is the direct, on-site airport location, which provides an exceptionally quick and seamless process from the baggage claim to driving away in your vehicle. For business travelers or frequent renters, the convenience of the Emerald Club program can save substantial time at the counter, allowing you to bypass queues and get on the road faster.

Furthermore, choosing National at FWA means you are supporting a women-owned business in the local Fort Wayne economy. This is an increasingly important factor for many consumers who wish to align their spending with businesses that prioritize diversity and community support. The availability of active military discounts is another key benefit that directly assists a vital part of the Indiana community.

While the customer reviews point to the necessity of meticulous attention to detail during the process—especially communicating late arrivals and confirming the vehicle's condition both at pick-up and drop-off—the core offerings are robust. The ability to rent everything from a compact car for efficient movement around Fort Wayne to a luxury vehicle or a full-size SUV for trips to Indianapolis, Chicago, or the beautiful Indiana State Parks, makes National a highly versatile option. By taking proactive steps to engage professionally with the staff and verifying your contract and vehicle condition upon return, you are set to benefit from National’s wide-ranging fleet and convenient airport service.

National Car Rental Details

  • From the business

  • Identifies as women-owned
  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Parking

  • On-site parking

National Car Rental Location

National Car Rental

3829 W Ferguson Rd, Fort Wayne, IN 46809, USA

National Car Rental Reviews

An average rating of ★4 from 116 user reviews.

airportpricenameteamdeskdrivingcheck inpickup

★ 5★ 4★ 3★ 2★ 1

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