National MedTrans Network Inc.: Understanding Medical Transportation in New York

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National MedTrans Network Inc. Introduce

For many New Yorkers, navigating healthcare appointments can be a significant challenge, especially for elderly individuals, those with mobility issues, or patients requiring specialized transport. While traditional car rental services cater to general travel needs, there's a distinct and vital sector focused specifically on medical transportation. This article delves into National MedTrans Network Inc., a company that plays a crucial role in managing non-emergency medical transportation (NEMT) services, with a presence that impacts residents in the New York region, particularly on Long Island. It's important for local users to understand that this is not a conventional "car rental" in the sense of renting a personal vehicle for self-drive, but rather a service that arranges and manages transportation for medical purposes.

National MedTrans Network Inc. functions as a benefit manager for non-emergency medical transportation, connecting patients with the appropriate transport services based on their health plan or community program. This type of service is fundamental for ensuring that individuals can consistently access necessary medical care, rehabilitation, and appointments, which might otherwise be difficult due to health conditions, lack of personal transport, or mobility limitations. For New York locals, especially those who rely on managed care plans or specific community health initiatives, understanding how a service like National MedTrans Network operates can be key to accessing vital support. We will explore their services, how they function within the broader healthcare landscape, and what local users can expect, drawing on publicly available information to provide a clear and factual overview.

Location and Accessibility

National MedTrans Network Inc. has an address listed at 992 S 2nd St, Ronkonkoma, NY 11779, USA. It's important to clarify that while this is a physical address, National MedTrans Network primarily operates as a transportation benefit manager. This means their Ronkonkoma location likely serves as an administrative or operational hub for coordinating services, rather than a walk-in location for direct "car rental" pickups like a typical car rental agency.

For New Yorkers seeking to arrange services, direct access to this physical office for immediate transportation might not be the standard protocol. Instead, services are typically coordinated via phone or through specific health plans or community programs they partner with. Ronkonkoma itself is a well-known hub on Long Island, accessible via major roadways such as the Long Island Expressway (I-495) and the Veterans Memorial Highway (NY-454). While the physical office in Ronkonkoma is part of their operational footprint, the user experience for arranging medical transportation would primarily be through their toll-free phone number, making their service accessible remotely across the region. Their business model emphasizes managing a network of transportation providers rather than directly providing a fleet of "rental cars" from this address for individuals to self-drive.

Services Offered

National MedTrans Network Inc. specializes in providing non-emergency medical transportation (NEMT) management services. Their offerings are designed to facilitate access to healthcare for individuals who face barriers to traditional transportation.

Non-Emergency Medical Transportation Management: This is their core service. They manage and coordinate transportation for patients to and from medical appointments, ensuring they get the care they need. This often involves working with various transportation providers within their network.
Coordination for Health Plans and Government Agencies: National MedTrans Network serves as a benefit manager for managed care payers and government agencies. This means they are often the intermediary that arranges rides for members of specific health insurance plans or public assistance programs.
Diverse Modes of Transport: Their network typically encompasses various modes of transportation to suit different patient needs, including:
- Livery and taxi services for ambulatory patients.
- Wheelchair vans and ambulettes for individuals who use wheelchairs.
- Stretcher services for bed-bound patients.
- Two-man transportation for patients requiring additional assistance.
- Non-emergency ambulance and basic life support (BLS) services for those with more complex medical needs that do not constitute an emergency.
Network of Providers: They work with an extensive network of transportation providers, aiming to offer comprehensive coverage and ensure appropriate vehicle types and levels of care for each patient. Their provider network is described as encompassing over 10,000 vehicles.
Focus on Member Access to Care: Their services are fundamentally about improving patient access to necessary medical appointments, which contributes to better health outcomes.

Features / Highlights

National MedTrans Network Inc. highlights several features crucial to its role in the medical transportation sector, particularly for New York locals.

Specialization in Non-Emergency Medical Transport: This is their primary focus, distinguishing them from standard car rental agencies. They understand the unique requirements of transporting patients, including considerations for mobility, health conditions, and scheduled appointments.
Extensive Provider Network: Their network spans across a large number of transportation providers and vehicles. This broad reach aims to ensure that they can arrange suitable transport for a wide variety of patient needs and locations, even if direct contact with individual drivers or vehicles is not the primary mode of interaction.
Benefit Management Expertise: As a benefit manager, they streamline the process of arranging medical transport for individuals covered under specific health plans or government programs. This simplifies the logistics for patients who might otherwise struggle to find and coordinate their own rides.
Support for Diverse Patient Needs: By offering various transport modes (livery, wheelchair vans, stretcher, BLS), they aim to accommodate patients with different levels of mobility and medical requirements.
Focus on Appointment Accessibility: Their service directly addresses the social determinant of health related to transportation, helping to ensure that individuals can reliably get to their medical appointments.

However, based on customer feedback, there are some areas where users have reported challenges:

Customer Service Wait Times: Customers have noted long wait times when trying to reach an assistant via phone, with reports of up to 25 minutes.
Virtual Assistant Challenges: Frustration with the virtual assistant requiring repetition and leading to delays before connecting with a live agent has been mentioned.
Driver Punctuality and Patience: Some users have experienced drivers being impatient or leaving quickly if the patient is not immediately ready, which can be particularly challenging for elderly or ill individuals.
Communication Issues: Reports of missed pickups due to phone issues or short wait times by drivers indicate potential communication gaps between the service, drivers, and patients.

Contact Information

For individuals or healthcare providers looking to utilize or learn more about National MedTrans Network Inc.'s services, you can reach them via the following contact details:

Address: 992 S 2nd St, Ronkonkoma, NY 11779, USA

Phone: (800) 934-7704

Mobile Phone: +1 800-934-7704

Conclusion: Why this place is suitable for locals

For New Yorkers, particularly those facing challenges with self-transportation to medical appointments, National MedTrans Network Inc. in Ronkonkoma represents a crucial and often indispensable service, though it operates distinctly from a traditional "car rental" agency. This is not a service where one rents a car to drive themselves; rather, it is a specialized provider that manages and coordinates non-emergency medical transportation. For elderly residents, individuals with chronic conditions, those recovering from procedures, or anyone whose mobility is compromised, National MedTrans Network offers a vital link to necessary healthcare.

The core suitability for locals lies in its specialized focus: ensuring that medical appointments are accessible. By leveraging a broad network of transportation providers and handling the coordination, they remove a significant logistical burden from patients and their caregivers. This is especially important in a diverse metropolitan area like New York, where varying levels of mobility, different healthcare plans, and the sheer distances involved can make independent travel to medical facilities challenging.

While some customer feedback indicates areas for improvement in communication and driver patience, the fundamental service of facilitating access to medical care is invaluable. For New Yorkers who rely on managed care or specific community programs for their health needs, understanding that a service like National MedTrans Network exists to bridge the transportation gap is critical. It provides a structured approach to medical mobility, enabling residents to maintain their health and well-being by ensuring they can get to their appointments reliably. Therefore, for those with medical transportation needs, National MedTrans Network Inc. is a suitable and essential resource in the New York landscape.

National MedTrans Network Inc. Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities
Restroom

National MedTrans Network Inc. Location

National MedTrans Network Inc.

New York Suffolk County Ronkonkoma South 2nd Street

992 S 2nd St, Ronkonkoma, NY 11779, USA

National MedTrans Network Inc. Reviews

An average rating of ★1.6 from 39 user reviews.

companycallpaybillinginsurancejunejulysystemdoctor

★ 5★ 4★ 3★ 2★ 1

grateful for the rides but difficult. Drivers here in Las Vegas are often inpatient. Time is money I realize however the medical transport realizes and must advise the drivers...we are often elderly, slow, sometimes ill, and foggy. My phone suddenly died and I could not respond by phone. Rushed to the door...but driver already gone. I don't think he was here 3 minutes,. Am having to replace the phone for it died yet again today, so i have no use of it for appointments next week. The wait time for an assistant who can respond is at times 25 minutes. The blasted virtual assistant - though I speak clearly, asks us to repeat and repeat and.... then we are turned over to someone who truly can get the data. Hope they add to their staff and/or set up a better reservation system on line.
Apr 01, 2023 · EILEEN Schenck
grateful for the rides but difficult. Drivers here in Las Vegas are often inpatient. Time is money I realize however the medical transport realizes and must advise the drivers...we are often elderly, slow, sometimes ill, and foggy. My phone suddenly died and I could not respond by phone. Rushed to the door...but driver already gone. I don't think he was here 3 minutes,. Am having to replace the phone for it died yet again today, so i have no use of it for appointments next week. The wait time for an assistant who can respond is at times 25 minutes. The blasted virtual assistant - though I speak clearly, asks us to repeat and repeat and.... then we are turned over to someone who truly can get the data. Hope they add to their staff and/or set up a better reservation system on line.
Apr 01, 2023 · EILEEN Schenck
I would put anything below one star because this company does not deserve even one star as well. I made reservations under United Health Care for my disable son's appointments 2 weeks earlier and got the reservation numbers as well but when the actual time of the doctor appointments occured, I did not see any body and nor receive any call for the pickup.Likewise, the company assign RED TOP CAB for me to pickup my son back to home at 4:30Pm from one of his appointment but I waited there up to 6:45pm, calling regularly to National MedTrans and Red Top Cabeven the facility closed and me and my sun were seating under the rain and wind, umbrella in my hand covering my son and his wheel chair; I had to pick up my daughter from school at 5:00 as well and was receiving regular call from school to come and pickup my heart-patient daughter.I called the National Med-Trans Customer to report these incidents, they transfer my call to the supervisor/responsible person but being hold for up to around 19 minutes no one from the supervisors attended the transferred call and things ended without any result.I encourage everyone to report and write about the same and related incidents here in the review that at least anybody to reach out to these problems or the state fully black-list this company with paying the customer.
May 10, 2019 · Mirwais Safi
I would put anything below one star because this company does not deserve even one star as well. I made reservations under United Health Care for my disable son's appointments 2 weeks earlier and got the reservation numbers as well but when the actual time of the doctor appointments occured, I did not see any body and nor receive any call for the pickup.Likewise, the company assign RED TOP CAB for me to pickup my son back to home at 4:30Pm from one of his appointment but I waited there up to 6:45pm, calling regularly to National MedTrans and Red Top Cabeven the facility closed and me and my sun were seating under the rain and wind, umbrella in my hand covering my son and his wheel chair; I had to pick up my daughter from school at 5:00 as well and was receiving regular call from school to come and pickup my heart-patient daughter.I called the National Med-Trans Customer to report these incidents, they transfer my call to the supervisor/responsible person but being hold for up to around 19 minutes no one from the supervisors attended the transferred call and things ended without any result.I encourage everyone to report and write about the same and related incidents here in the review that at least anybody to reach out to these problems or the state fully black-list this company with paying the customer.
May 10, 2019 · Mirwais Safi
This service is horrible. I booked a trip through UHC. It took three tries to get booked by someone who actually knew how. The van never came to transport me. They claimed to have come and sat outside my house, could not reach me by phpne. They were rude and denied their error. The new ride arrived 20 minutes after he was to have come back---the second time. I was on the phone with UHC filing a complaint. The driver sped by my house twice as I was talking this after my appointment was cancelled due to no transportation. I booked the ride an hour before my actual appt. time. The driver arrived well after the actual time. They also did not cancel the ride which makes me think they are billing and getting paid for services they are not providing. This is fraud. They don't care . For UHC to know about this horrible service lets me know they are all about collecting for Medicare funds. I have the wrong Medicare Advantage.
Mar 09, 2019 · Jennifer Chandler
This service is horrible. I booked a trip through UHC. It took three tries to get booked by someone who actually knew how. The van never came to transport me. They claimed to have come and sat outside my house, could not reach me by phpne. They were rude and denied their error. The new ride arrived 20 minutes after he was to have come back---the second time. I was on the phone with UHC filing a complaint. The driver sped by my house twice as I was talking this after my appointment was cancelled due to no transportation. I booked the ride an hour before my actual appt. time. The driver arrived well after the actual time. They also did not cancel the ride which makes me think they are billing and getting paid for services they are not providing. This is fraud. They don't care . For UHC to know about this horrible service lets me know they are all about collecting for Medicare funds. I have the wrong Medicare Advantage.
Mar 09, 2019 · Jennifer Chandler
I scheduled a pickup ride for 8 AM, for a 9 AM appointment. No show. I called the line twice, but could not reach anyone. I was on hold for a total of 46 minutes, after which I gave up. Had to take my love one, who has limited mobility, to her appointment by public transportation (bus and train); we're now 1.5 hours late. I wish I can say this is the first time something like this happened, but it's not. Scheduled rides never arrive on time. I spent a great deal of time on the phone with the company trying to figure out where the ride is every single time. And most of the time is wasted on being on hold, listening to very irksome music. With this kind of very low quality service and long irritating wait times, I think it will be best for me to utilize public transportation from now on. Even with the MTA's occasional unpredictability and the difficulty of transporting my love one on and off trains and buses, it is still better than the horrendous "services" provided by the National MedTrans.
Jul 15, 2017 · Anh V
I scheduled a pickup ride for 8 AM, for a 9 AM appointment. No show. I called the line twice, but could not reach anyone. I was on hold for a total of 46 minutes, after which I gave up. Had to take my love one, who has limited mobility, to her appointment by public transportation (bus and train); we're now 1.5 hours late. I wish I can say this is the first time something like this happened, but it's not. Scheduled rides never arrive on time. I spent a great deal of time on the phone with the company trying to figure out where the ride is every single time. And most of the time is wasted on being on hold, listening to very irksome music. With this kind of very low quality service and long irritating wait times, I think it will be best for me to utilize public transportation from now on. Even with the MTA's occasional unpredictability and the difficulty of transporting my love one on and off trains and buses, it is still better than the horrendous "services" provided by the National MedTrans.
Jul 15, 2017 · Anh V
Horrible company. They scheduled my pick up with Lyft knowing they were on strike which in turn caused me to miss my appointment. Then as im waiting to be picked up i recieve a text message 3 minutes before i was to be at my appointment that they weren't coming. They knew that Lyft and Uber were on strike but they scheduled appointments with them anyways. They didn't even have the decency to give me ample time to find another ride! I am disabled. This company is not good and if I could rate them at less than zero I would.
Jun 25, 2019 · Michele Owens
Horrible company. They scheduled my pick up with Lyft knowing they were on strike which in turn caused me to miss my appointment. Then as im waiting to be picked up i recieve a text message 3 minutes before i was to be at my appointment that they weren't coming. They knew that Lyft and Uber were on strike but they scheduled appointments with them anyways. They didn't even have the decency to give me ample time to find another ride! I am disabled. This company is not good and if I could rate them at less than zero I would.
Jun 25, 2019 · Michele Owens