Enterprise Rent-A-Car in Newport News, VA: Your Local Car Rental Partner

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Noel 1 Enterprise Introduce

Hello, Virginians! Navigating the diverse needs of daily life in Newport News, whether it's managing your commute, planning a weekend getaway to the Virginia Beach oceanfront, or needing a temporary vehicle while your own is being serviced, often requires reliable transportation. While there are various options for getting around, the flexibility of a rental car is often unmatched. Today, we're taking an in-depth look at Enterprise Rent-A-Car, specifically their location on J Clyde Morris Boulevard in Newport News.

Introduction / Overview

Enterprise Rent-A-Car is a globally recognized brand, well-known for its extensive network of neighborhood branches and its strong emphasis on providing vehicles for local use, particularly for insurance replacement needs. Unlike airport-centric rental companies, Enterprise strategically places its offices within communities to serve residents directly. The branch at 1065 J Clyde Morris Blvd in Newport News aims to be a convenient and accessible option for those seeking temporary vehicle solutions in the Hampton Roads area.

Enterprise typically offers a wide range of vehicles to cater to various requirements, from compact cars for fuel efficiency to SUVs and minivans for family travel. This article will provide a factual overview of this specific Enterprise location, detailing its services, accessibility, and other key information. It's important to present a balanced view, including both the intended service offerings and recent customer experiences, to provide a comprehensive picture for potential renters in Virginia.

Location and Accessibility

The Enterprise Rent-A-Car branch under review is located at:

1065 J Clyde Morris Blvd, Newport News, VA 23602, USA

This address positions the Enterprise branch on a prominent and well-trafficked road in Newport News, J Clyde Morris Boulevard. This is a significant advantage for local residents, as it makes the branch easily accessible from various neighborhoods across the city and surrounding areas. Being a "home city" location means it's designed to serve the community directly, often offering a more personal touch compared to the bustling environment of an airport rental counter.

For those in Newport News whose cars are in the shop, or who need an extra vehicle for a special event, the ease of reaching this location on J Clyde Morris Blvd is a major benefit. Enterprise is widely known for its "We'll Pick You Up" service at its non-airport locations (though availability and specific conditions should always be confirmed with the branch). This service, when offered, further enhances accessibility, as it can eliminate the need for customers to arrange their own transportation to the rental office, making the entire process more convenient for locals.

Services Offered

Enterprise Rent-A-Car generally provides a broad spectrum of services designed to meet diverse customer needs. At the 1065 J Clyde Morris Blvd location, these services typically include:

Diverse Vehicle Fleet: Enterprise offers a wide range of vehicle categories to choose from, usually including fuel-efficient economy and compact cars for short trips, comfortable mid-size and full-size sedans for general travel, spacious SUVs for families (such as the Hyundai Tucson noted in reviews of other Enterprise branches), and minivans for larger groups. This variety aims to ensure a suitable vehicle is available for various purposes, whether for a quick errand or a longer journey across Virginia.
Flexible Rental Durations: Customers can typically rent vehicles for various periods, including daily, weekly, or extended monthly rentals, offering flexibility for both short-term needs and longer-term temporary transportation.
Insurance Replacement Rentals: A primary focus for many Enterprise neighborhood branches is providing seamless rental solutions for customers whose vehicles are undergoing repairs due to accidents or mechanical issues. They often work directly with insurance companies to facilitate this process.
Online Reservations & Mobile App: For customer convenience, Enterprise provides robust online platforms and a mobile application for easy booking, modification, and cancellation of reservations, allowing for management of your rental from anywhere.
Optional Add-ons: To enhance the rental experience, common optional add-ons are available, such as GPS navigation systems, child safety seats (infant, toddler, booster), and various protection products like Loss Damage Waiver (LDW) and Supplemental Liability Protection (SLP).
Fueling Options: Renters are generally given choices regarding fuel management, including prepaying for a full tank, allowing Enterprise to refuel the vehicle upon return (potentially with a service charge), or refueling the car themselves before drop-off.
One-Way Rentals: For those not returning to Newport News, Enterprise typically offers one-way rental options, allowing customers to pick up a car at this location and return it to a different Enterprise branch, within Virginia or elsewhere.

Features / Highlights

When considering Enterprise Rent-A-Car at 1065 J Clyde Morris Blvd, it's important to look at both the advertised features and real-world customer experiences:

Local Neighborhood Focus: This branch's primary benefit is its accessibility for Newport News residents. Being situated within the community means it's often more convenient than airport locations for day-to-day rental needs, temporary vehicle replacements, or weekend excursions.
Variety of Vehicles: Enterprise generally maintains a diverse fleet, ensuring that customers have a choice of vehicles to match their specific needs, from compact cars for economical travel to larger SUVs or minivans for more spacious requirements.
Enterprise Plus Program: For frequent renters, the Enterprise Plus loyalty program offers benefits like expedited service, the ability to earn points for free rental days, and potential upgrades, enhancing the value for repeat customers.
"We'll Pick You Up" Service (Subject to availability): This signature Enterprise service is a notable convenience for local customers who might not have transportation to the branch. However, it's crucial to confirm the current availability and terms directly with the location.
Areas for Improvement (Based on Customer Reviews): It is critical to address the significant concerns raised by recent customer feedback. Reviews indicate serious issues with communication and reliability of services, particularly concerning the promised "pick-up" service. Allegations of multiple conflicting explanations ("lies") regarding pick-up delays, lack of timely communication, and missed appointments highlight a substantial gap between expected and delivered service. The review also pointed out concerns about driver competence and overall professionalism. These reviews suggest that while the services are advertised, the consistency and quality of their delivery at this specific branch may be a significant area for improvement. Potential customers should exercise caution and consider confirming arrangements thoroughly.

Contact Information

For inquiries, reservations, or to address concerns with Noel 1 Enterprise at 1065 J Clyde Morris Blvd in Newport News, you can use the following contact details:

Address: 1065 J Clyde Morris Blvd, Newport News, VA 23602, USA

Phone: (757) 244-2100

Mobile Phone: +1 757-244-2100

Given the recent customer feedback regarding communication, it would be prudent for customers to confirm all details directly with the branch, ideally well in advance of their pick-up time. For more general customer service issues or if direct contact with the branch proves difficult, Enterprise's corporate customer service numbers and online support channels may also be an option.

Conclusion: Why this place is suitable for locals

For residents of Newport News and the wider Virginia region, the Enterprise Rent-A-Car at 1065 J Clyde Morris Blvd aims to be a convenient local option for car rental needs. Its strategic placement on a major thoroughfare makes it highly accessible for those within the community, offering an alternative to more distant airport locations. The potential for a diverse fleet, providing everything from compact cars for daily commutes to larger vehicles for family outings to Virginia's various attractions, is designed to cater to a wide array of local requirements.

However, it's crucial for locals to approach this location with an awareness of recent customer experiences. While Enterprise's brand reputation is strong, specific branch performance can vary. The direct customer feedback regarding significant issues with pick-up service reliability, communication, and honesty is a serious consideration. For locals, the suitability of this branch will heavily depend on their tolerance for potential inconsistencies in service delivery. While the location itself is convenient and the stated services are comprehensive, potential renters should take proactive steps to confirm all arrangements and expectations, particularly for time-sensitive needs. When the service aligns with Enterprise's overall brand promise, it offers the essential local access and vehicle variety that Virginians often need for seamless mobility in their daily lives and travels.

Noel 1 Enterprise Details

Accessibility
Wheelchair accessible parking lot

Noel 1 Enterprise Location

Noel 1 Enterprise

Virginia Newport News Saunders J Clyde Morris Boulevard

1065 J Clyde Morris Blvd, Newport News, VA 23602, USA

Noel 1 Enterprise Reviews

An average rating of ★1 from 9 user reviews.

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★ 5★ 4★ 3★ 2★ 1

This company is the absolute worst! Now, note that they have picked me up before. However, I had an 8:00 am appointment today and no one called to say that they were on their way and it was already after 7:00 am. Therefore, I called transportation to find out why?! Transportation staff called them and they claimed that they were on their way! Lied! Long story short. I ended up calling 5 different times and they told 5 different lies!1). They claimed they were stuck in traffic and on the way!? Lies!2). They could not see the HUGE address with the numbers written on the ALL sides of the building in BOLD NUMBERS !? Lies!3). They claimed that they, “looked for me for 15 minutes!?” Lies, 👀 looked for me where??? My phone works and they NEVER came or called me! I was at home waiting and they’ve been here before, DUH! Lies! 🙄4). Claimed to be stuck behind school buses!? Lies leave home early enough to arrive on time in enough time to get passengers to appointments on time!5). Then, claimed to be 6 minutes away AFTER my appointment time! Lies! 😑I called to advise the Physical Therapy office that I would not make my appointment because, transportation NEVER picked me up and to advise them to not write me in as a no show in my records! As, they charge for those appointments missed without notice!I then called transportation back to cancel any other transportation appointments that were set with this particular company and informed them to place me with another company!You cannot pick a person up AFTER the time of their appointment when the commute time is already 25 minutes away and expect that they will be seen! My main problem , just tell the truth and say that you overslept or whatever the truth is and advise patients so that they can try to make other arrangements! No need to just blatantly lie! 🙄In addition, they have one man who is about 100 driving he came the first time and was sitting there waiting on others to unload instead of just pulling over or beside when it was obvious the person didn’t know what they were doing trying to unload! I had to tell him just let me out of the vehicle before I’m late for my appointment! They need to hire competent people that know how and can communicate ! This company is ridiculous and the worst ever! 👎👎
May 15, 2024 · Crystal Barnes
This company is the absolute worst! Now, note that they have picked me up before. However, I had an 8:00 am appointment today and no one called to say that they were on their way and it was already after 7:00 am. Therefore, I called transportation to find out why?! Transportation staff called them and they claimed that they were on their way! Lied! Long story short. I ended up calling 5 different times and they told 5 different lies!1). They claimed they were stuck in traffic and on the way!? Lies!2). They could not see the HUGE address with the numbers written on the ALL sides of the building in BOLD NUMBERS !? Lies!3). They claimed that they, “looked for me for 15 minutes!?” Lies, 👀 looked for me where??? My phone works and they NEVER came or called me! I was at home waiting and they’ve been here before, DUH! Lies! 🙄4). Claimed to be stuck behind school buses!? Lies leave home early enough to arrive on time in enough time to get passengers to appointments on time!5). Then, claimed to be 6 minutes away AFTER my appointment time! Lies! 😑I called to advise the Physical Therapy office that I would not make my appointment because, transportation NEVER picked me up and to advise them to not write me in as a no show in my records! As, they charge for those appointments missed without notice!I then called transportation back to cancel any other transportation appointments that were set with this particular company and informed them to place me with another company!You cannot pick a person up AFTER the time of their appointment when the commute time is already 25 minutes away and expect that they will be seen! My main problem , just tell the truth and say that you overslept or whatever the truth is and advise patients so that they can try to make other arrangements! No need to just blatantly lie! 🙄In addition, they have one man who is about 100 driving he came the first time and was sitting there waiting on others to unload instead of just pulling over or beside when it was obvious the person didn’t know what they were doing trying to unload! I had to tell him just let me out of the vehicle before I’m late for my appointment! They need to hire competent people that know how and can communicate ! This company is ridiculous and the worst ever! 👎👎
May 15, 2024 · Crystal Barnes
Horribly rude woman who answered the phone and just continued to hang up on me. They abandon their patients/customers for hours with no regard for their well being
Apr 24, 2025 · Courtney Hillegonds
Horribly rude woman who answered the phone and just continued to hang up on me. They abandon their patients/customers for hours with no regard for their well being
Apr 24, 2025 · Courtney Hillegonds
I really enjoyed my driver today. We had good conversation and she was super nice. Unfortunately there is no driver in the world that could make riding with this company worth it. The van was the most disgusting transportation vehicle I have EVER set foot in.🤢🤮 It smelled like animals and piss. The windows don’t roll down either. So never mind getting fresh air. You are just stuck breathing in that dirty air the entire ride.. Somebody needs to call the health department on these people. If you can’t afford to clean and upkeep your vehicles then you should not be allowed to run a business. For less than 50 bucks you can have a company power wash the seats and carpet in your van. If you cared about your company’s reputation or your customers at all you would not just stand by and allow people to ride in such filth. The smell in that van was awful. I can still smell it on my clothes and I feel like I need a second shower now. Yuck. I feel bad for that poor girl driving. I suggested she call the Sahel cab Companyand apply for a job there. At least she will have a clean van to drive and she will be able to take the van home each night instead of having to return it. She is Ubering to and from work each day just to sit in that disgusting van all day. I sincerely hope the owner of this business gets a clue. If you actually care about your company then take care of your vehicles. There is no reason your vehicles should smell as bad as they do. It’s unacceptable. Your customers shouldn’t have to leave your vans feeling disgusted. I would be embarrassed if I owned a business and my vehicles smelled like that. I don’t usually do google reviews… but I left this company’s van feeling so disgusting and dirty. To the point that I felt like I needed to get on here and warn others before they waste their hard earned money riding with this company. Your own two feet are better than this company. Trust me. I would rather walk 10 miles than to ride 1 mile in that van again. Hope the owner takes a hint one day. You have nothing but bad reviews. Don’t you think it’s time to change something? The ONLY good thing I can say about this company is that I really liked my driver. Although driving for this company makes her look bad. You’d have to smell the vehicles to understand. Anyone who has traveled with this company before knows exactly what I’m talking about. If I could give you negative stars I would. Because every time I hear this company’s name I will think dirty. Nasty. Smelly. Gross.
May 22, 2024 · Nicolle Bradley
I really enjoyed my driver today. We had good conversation and she was super nice. Unfortunately there is no driver in the world that could make riding with this company worth it. The van was the most disgusting transportation vehicle I have EVER set foot in.🤢🤮 It smelled like animals and piss. The windows don’t roll down either. So never mind getting fresh air. You are just stuck breathing in that dirty air the entire ride.. Somebody needs to call the health department on these people. If you can’t afford to clean and upkeep your vehicles then you should not be allowed to run a business. For less than 50 bucks you can have a company power wash the seats and carpet in your van. If you cared about your company’s reputation or your customers at all you would not just stand by and allow people to ride in such filth. The smell in that van was awful. I can still smell it on my clothes and I feel like I need a second shower now. Yuck. I feel bad for that poor girl driving. I suggested she call the Sahel cab Companyand apply for a job there. At least she will have a clean van to drive and she will be able to take the van home each night instead of having to return it. She is Ubering to and from work each day just to sit in that disgusting van all day. I sincerely hope the owner of this business gets a clue. If you actually care about your company then take care of your vehicles. There is no reason your vehicles should smell as bad as they do. It’s unacceptable. Your customers shouldn’t have to leave your vans feeling disgusted. I would be embarrassed if I owned a business and my vehicles smelled like that. I don’t usually do google reviews… but I left this company’s van feeling so disgusting and dirty. To the point that I felt like I needed to get on here and warn others before they waste their hard earned money riding with this company. Your own two feet are better than this company. Trust me. I would rather walk 10 miles than to ride 1 mile in that van again. Hope the owner takes a hint one day. You have nothing but bad reviews. Don’t you think it’s time to change something? The ONLY good thing I can say about this company is that I really liked my driver. Although driving for this company makes her look bad. You’d have to smell the vehicles to understand. Anyone who has traveled with this company before knows exactly what I’m talking about. If I could give you negative stars I would. Because every time I hear this company’s name I will think dirty. Nasty. Smelly. Gross.
May 22, 2024 · Nicolle Bradley
Scheduled a ride and then the lady gonna tell she doesn't see my name but it clearly has ride confirmed and their number on the app. The lady was rude and kept hanging up on me!
Sep 03, 2024 · Leah Styles
Scheduled a ride and then the lady gonna tell she doesn't see my name but it clearly has ride confirmed and their number on the app. The lady was rude and kept hanging up on me!
Sep 03, 2024 · Leah Styles
I called trying to get a taxi to go to the airport four hours in advance and before I could even finish my sentence all I heard was "where you going? no taxi" and was hung up on. I can't believe this place is actually partnered with the airport, terrible service all around, better off hitchhiking.
Mar 30, 2024 · Brian Johnson
I called trying to get a taxi to go to the airport four hours in advance and before I could even finish my sentence all I heard was "where you going? no taxi" and was hung up on. I can't believe this place is actually partnered with the airport, terrible service all around, better off hitchhiking.
Mar 30, 2024 · Brian Johnson