Patience Medical Transport LLC

- 425 Main St Lower Level, City of Orange, NJ 07050

For many New Jersey residents, particularly those with limited mobility, seniors, or individuals requiring specialized care, securing reliable and compassionate transportation to medical appointments, therapy sessions, or other essential outings is a critical need. Unlike standard car rental services that focus on general mobility, non-emergency medical transport (NEMT) providers fill a crucial gap by offering vehicles and trained personnel equipped to handle the unique requirements of patients. Patience Medical Transport LLC, located in the City of Orange, aims to be one such provider in the New Jersey landscape. This article will delve into their offerings, accessibility, and importantly, provide a factual overview based on customer experiences to help local users make informed decisions about their transportation needs.

The importance of timely and respectful medical transport cannot be overstated. For a 98-year-old mother in a wheelchair, or any patient needing to attend a doctor's appointment, punctuality and reliable communication are paramount. While Patience Medical Transport LLC has been noted for its reasonable initial pricing and on-time pick-ups, recent customer feedback indicates challenges with return transport schedules and phone responsiveness, which are vital aspects of dependable medical service. This overview will present their stated services alongside these reported experiences, offering a balanced perspective for New Jersey locals considering their options for specialized transportation.

Patience Medical Transport LLC is situated at 425 Main St Lower Level, City of Orange, NJ 07050, USA. The City of Orange, located in Essex County, New Jersey, is a central and relatively accessible area for residents across the region. Main Street is a primary thoroughfare within the city, making the location visible and straightforward to find for those driving or being dropped off.

For New Jersey locals, the City of Orange offers connections via major roadways such as Interstate 280, providing access to surrounding towns and communities. Additionally, the area is served by NJ Transit bus routes and a train station, which could be beneficial for staff or for family members needing to reach the facility. However, given that Patience Medical Transport LLC specializes in picking up clients directly from their homes or medical facilities, the primary concern for accessibility lies in their ability to efficiently dispatch and manage their fleet across the diverse geography of New Jersey. While the physical address is central, the actual service delivery relies heavily on their logistical capabilities to navigate the state's roads and traffic conditions.

Based on the context of "medical transport" and available reviews, Patience Medical Transport LLC primarily offers non-emergency medical transportation services. While detailed service lists are not publicly available, typical offerings for such companies include:

• Wheelchair Transportation: Given the customer mention of a "98-year-old mother in a wheelchair," it is evident they provide transport for individuals using wheelchairs. This would typically involve vehicles equipped with ramps or hydraulic lifts.
• Non-Emergency Patient Transport: Their core service is likely focused on transporting patients who require assistance but are not in an emergency situation. This can include transport to and from:
  • Doctor's appointments
  • Dialysis centers
  • Physical therapy sessions
  • Hospital discharges (non-emergency)
  • Medical imaging centers
• Pick-up and Drop-off Services: They offer door-to-door transportation for clients.
• Pre-scheduled Bookings: Customers typically schedule these services in advance, allowing for planned medical visits.

It is important to note that while they aim for "reasonable price" and "timely" initial pick-up, customer feedback specifically highlights significant issues with return transport scheduling and responsiveness for ongoing communication, suggesting that the reliability of all services may vary.

Based on the provided customer reviews, the following features and highlights have been noted about Patience Medical Transport LLC:

• Reasonable Pricing: One customer mentioned they offered a "reasonable price," which can be a significant factor for individuals seeking medical transport services.
• Timely Initial Pick-Up: At least one customer experienced a "timely as promised" pick-up for the initial journey, indicating a positive start to their service.

However, it is crucial to also address the reported challenges, as they significantly impact the overall customer experience and reliability:

• Issues with Return Transport: Multiple reviews highlight severe delays for return transport, with one instance turning a "3:15" scheduled return into "4:50" for a 98-year-old in a wheelchair. Another mentioned being "45 minutes late."
• Poor Communication/Unresponsive Phone Lines: A recurring complaint is the difficulty in reaching the company by phone. Reviews state "no phone answering unless you keep calling or use someone else's phone" and "didn't answer regular or emergency after hours phone for over an hour."
• Unprofessional Staff Conduct (Reported): One customer reported an attendant making an unprofessional comment ("I can just leave her here for you to do yourself") after a significant delay, which suggests a lack of professional demeanor when issues arise.
• Perceived De-prioritization After Payment: A customer felt that once they had paid, they were "not as important anymore," citing a situation where the attendant was sent "somewhere else" after being told he was already en route.
• Impact on Patient Appointments: Late arrivals have, in at least one case, nearly caused a patient to miss their doctor's appointment ("luckily dr allowed patient to still be seen despite arriving very late").

For inquiries or to potentially schedule services, Patience Medical Transport LLC can be contacted at:

Address: 425 Main St Lower Level, City of Orange, NJ 07050, USA

Phone: (973) 991-9829

Mobile Phone: +1 973-991-9829

For New Jersey residents seeking non-emergency medical transportation, Patience Medical Transport LLC offers services that, at face value, appear to provide a crucial resource. The concept of affordable and specialized transport for those with limited mobility is undeniably valuable in a state where accessing medical care often requires vehicle assistance. Their location in the City of Orange is reasonably central for dispatching services across Essex County and potentially beyond, serving a significant local population.

However, based on direct customer feedback, New Jersey locals considering Patience Medical Transport LLC should be aware of significant reported challenges, particularly concerning reliability of return transport and communication. While initial pick-ups might be timely and pricing reasonable, consistent reports of long delays for return trips, unresponsive phone lines, and instances of perceived unprofessionalism from staff are critical considerations. For vulnerable patients, especially the elderly or those with complex medical needs, punctuality and the ability to easily contact the transport provider are not merely conveniences but necessities for ensuring safety, comfort, and the ability to attend vital medical appointments.

Therefore, while Patience Medical Transport LLC aims to address a vital need in the community, potential users in New Jersey should approach their services with caution and consider these documented experiences. The suitability of this service for locals will heavily depend on their tolerance for potential delays and communication issues, especially when dealing with critical medical appointments for themselves or their loved ones. For those prioritizing absolute punctuality and consistent, proactive communication in their non-emergency medical transport, it may be advisable to seek additional information or explore other options to ensure a seamless and stress-free experience.

Patience Medical Transport LLC

425 Main St Lower Level, City of Orange, NJ 07050, USA