Payless Car Rental

- 2055 Alcoa Hwy, Alcoa, TN 37701

For Tennessee travelers and residents seeking to secure transportation upon arrival at McGhee Tyson Airport (TYS) without breaking the bank, Payless Car Rental is an established option. Located conveniently at the airport, Payless operates as both a Car Rental Agency and a Van Rental Agency, aiming to provide cost-effective solutions for a variety of journeys across the greater Knoxville area and East Tennessee region. This location is part of a broader network, typically specializing in discounted rates compared to full-service major brands.

Payless Car Rental at this Alcoa address offers a range of vehicles, from small economy cars perfect for solo trips or urban exploration to larger SUVs and vans suitable for family vacations or group outings into the Great Smoky Mountains. The company highlights its dedication to providing value, often appealing to customers focused on securing the lowest daily rate for their ground transportation.

However, prospective renters should be aware that the pursuit of budget-conscious options sometimes presents trade-offs. While the staff at the counter are often noted for their friendly demeanor, some customer experiences have indicated potential issues with vehicle cleanliness, availability of reserved vehicle classes, and the speed of service, particularly during busy periods. Due diligence, including confirming reservation details and vehicle condition at pick-up, is highly recommended to ensure the best possible experience when choosing this cost-saving option.

The Payless Car Rental facility is strategically located at 2055 Alcoa Hwy in Alcoa, TN 37701, placing it directly within the McGhee Tyson Airport (TYS) terminal complex. This prime position makes it exceptionally convenient for passengers landing in East Tennessee, allowing them to proceed immediately from baggage claim to the rental counter, which is typically found on the lower level of the terminal building.

The location’s physical presence within the airport ensures maximum accessibility and minimal transit time from the plane to the vehicle. The overall logistics are designed to be simple for air travelers. The rental cars are parked in nearby designated spots in the parking garage, just a short walk from the counter.

In terms of physical access, the facility caters to all patrons, featuring:

• Wheelchair accessible entrance, ensuring smooth entry into the rental counter area.
• Wheelchair accessible parking lot and designated spaces for easy access to vehicles.
• On-site parking for rental vehicles, minimizing the walk from the counter to the car.

The operational hours are generally very accommodating for air travel schedules, with the counter open extended hours, including Monday through Friday from early morning until midnight, and slightly shorter but still extensive weekend hours.

The Payless Car Rental branch at TYS provides essential transportation services for tourists, business travelers, and locals:

• Broad Vehicle Rental Fleet: Offering a selection of vehicle groups, including economy cars (e.g., Hyundai Accent or similar), standard and full-size sedans, various classes of SUVs (the Medium SUV category being noted as popular), and different Van Rental options for larger parties.
• Discounted Rates: The primary service offering is competitive, discounted pricing, appealing to budget-conscious customers who prioritize a lower daily rate.
• Flexible Payment Methods: Accommodating various financial preferences by accepting major Credit Cards, Debit Cards (with specific hold and documentation requirements), and NFC Mobile Payments. Note that prepaid cards may only be accepted for final payment upon return, not for the initial rental hold.
• Optional Equipment Rental: Customers can typically rent accessories such as GPS navigation units, Child/Booster seats, and other amenities to enhance their travel experience (subject to availability and additional charges).
• After-Hours Drop-off: For flights departing when the counter is closed (e.g., between 12:00 AM and 6:00 AM), after-hours return is generally permitted at airport locations via a key drop-box at the rental counter. Customers are responsible for the vehicle until staff checks it in during the next business day.

While known for affordability, this Payless location does offer specific features and benefits:

• Active Military Discounts: A recognized benefit that provides reduced rates or special offers for active service members and their families.
• Convenient Airport Location: Situated right at McGhee Tyson Airport, which is a major time-saver for air travelers, eliminating the need for a separate shuttle ride to an off-airport lot.
• Debit Card Acceptance: Accepting debit cards for rental, although customers should be prepared for substantial holds (up to $300.00 in addition to the estimated rental cost) and the possibility of a required credit check or additional identification, which can take up to 14 days to be released by the bank.
• Price-Focused Reservations: The company is positioned in the market as a discount provider, making it an attractive starting point for travelers strictly comparing prices online.

For direct communication with the Payless Car Rental branch at TYS:

Address: 2055 Alcoa Hwy, Alcoa, TN 37701, USA

Phone: (865) 983-3446

Mobile Phone: +1 865-983-3446

Choosing Payless Car Rental at McGhee Tyson Airport is primarily justified by a singular factor: the budget-focused pricing. If securing the absolute lowest price on your rental is your highest priority, Payless is structured to deliver that value proposition. For travelers whose itinerary demands flexible scheduling, the convenience of the TYS airport location and the extended operating hours (often until midnight) for both pick-up and drop-off, coupled with the option for after-hours key drop, add significant logistical value.

However, potential renters should carefully weigh the low cost against the reported customer experiences, which suggest inconsistency in the actual service delivery. While the front-line staff is frequently described as friendly, some customers have encountered challenges that resulted in a frustrating rental experience. These challenges included receiving a vehicle smaller than the class reserved, disputes over the final charged price or additional fees, and reports of cars not meeting standard cleanliness expectations upon pick-up.

Therefore, Payless is best chosen by the savvy, budget-conscious Tennessee user or visitor who is prepared to be an assertive consumer. It is worth choosing for the price and the TYS location, provided the renter has time flexibility upon arrival and will thoroughly inspect the vehicle, confirm all charges, and verify the vehicle class before leaving the counter. For travelers seeking a guaranteed, hassle-free, premium experience where time and vehicle quality are non-negotiable, other options at the airport may be more suitable, but for those willing to accept potential trade-offs for significant savings, Payless offers a compelling value proposition.

Payless Car Rental

2055 Alcoa Hwy, Alcoa, TN 37701, USA