Penny Rent A Car

- 3590 NW 36th St, Miami, FL 33142

For anyone residing in or traveling through Florida, having access to a reliable and straightforward car rental service is often essential for seamless navigation of our vibrant state. Whether you're planning a family vacation, a business trip, or simply need temporary transportation, choosing the right car rental provider can significantly impact your overall experience. This article aims to provide a clear, factual, and informative overview of Penny Rent A Car, located in Miami, Florida, based on available public information and insights from customer reviews.

While many car rental companies strive to offer excellent service, it's crucial for consumers to be aware of all policies, potential additional costs, and the experiences of previous customers. Our goal is to present a balanced perspective on Penny Rent A Car, detailing their operational aspects and the specific feedback, both positive and negative, that customers have shared. This transparency is vital for locals in Florida to make an informed decision and ensure their car rental experience meets their expectations without unwanted surprises.

Penny Rent A Car is located at 3590 NW 36th St, Miami, FL 33142, USA. This address places the facility off-site from Miami International Airport (MIA), a common characteristic for many independent car rental companies in the area. For travelers flying into Miami, this means that direct pick-up from the airport terminal is not an option. Instead, customers typically need to utilize a shuttle service to transport them from MIA to Penny Rent A Car's office.

One customer recounted a challenging experience with the shuttle, noting that a driver was "in such a hurry to get back to the rental place, that he did not even wait for my daughter to sit in the car before he started driving off. This caused my daughter to fall out of his car and graze her elbow and knees on the floor." This highlights a potential area of concern regarding the shuttle service and safety. For local Floridians, the location on NW 36th Street is accessible via major roads, but it is important to factor in Miami's traffic conditions, which can be unpredictable. Being an off-airport location might sometimes lead to more competitive base rates, but the added time and potential inconvenience of shuttle transfers, as well as the experiences noted by customers, are crucial considerations for planning your rental.

Based on available information and customer reviews, Penny Rent A Car offers standard car rental services, but with several practices that have been points of contention for customers.

• Vehicle Rental: Penny Rent A Car provides various types of vehicles for rent, including Compact, Intermediate, SUV, and Van categories. Their website lists models such as Ford Explorer, Honda Odyssey, Hyundai Elantra, Hyundai Tucson, Hyundai Venue, Nissan Altima, Nissan Kicks, Nissan Murano, Nissan Rogue, Toyota Camry, and Toyota Corolla, indicating a diverse fleet.
• Online Booking: Customers can book vehicles online, and their website indicates a process to "book the vehicle you want" by completing a "reservation request."
• Off-Airport Shuttle Service: As an off-site location, they provide shuttle service for customers arriving at Miami International Airport, aiming to transport them to the rental office.
• Acceptance of Payment: While they accept credit cards for payment, one customer reported significant issues with credit card acceptance, specifically a MasterCard that was initially rejected due to not having the "name of the issuing bank on it," despite the rental being paid for with that card. This suggests a potentially strict and unaccommodating policy regarding payment methods.
• GPS Rental: They offer "the latest models of GPS" for rent, aiming to make navigation easier for visitors.
• Apartment Rentals: Unusually for a car rental company, their website also states, "Also we have apartments for rent daily or weekly," suggesting a broader scope of services beyond just vehicles.

Customer reviews highlight several key features and operational aspects of Penny Rent A Car, though many lean towards negative experiences.

• Credit Card Acceptance Issues: A significant point of concern is their stringent and seemingly inconsistent policy on credit card acceptance. One customer's MasterCard was initially refused because it "did not have the name of the issuing bank on it," leading to a dispute even after payment for the rental had already been made. This suggests a potential attempt to "scam people to cancel the original booking and retake a new one out," at double the original price.
• Shuttle Service Concerns: The shuttle service, while offered, has been described as problematic. One review details a driver who was "in such a hurry" that a child fell out of the car, sustaining injuries. This raises serious safety concerns regarding their transportation service from the airport.
• Perceived "Scam" Aspects: Multiple instances of highly questionable practices have led customers to label the company as "trying to scam people." This includes attempts to force customers to re-book at higher prices and unexpected rejections of valid payment methods.
• Lack of Empathy/Responsiveness to Complaints: A customer mentioned that when they "emailed all this to Stressfreerentals," (a third-party they presumably booked through), the response was unhelpful, simply asking for a credit card picture to check against terms and conditions, without showing "any empathy and compassion towards what we went through. Nor about what happened to my daughter." This indicates a lack of concern for customer well-being and problem resolution.
• Pricing Discrepancies: The accusation that the company tries to force cancellations of original bookings to "retake a new one out, and this was going to be double what I originally paid" points to a severe issue with transparent pricing and honoring initial agreements.
• Customer Service (Mixed): While the overall experience seems to be overwhelmingly negative, the reviewer who witnessed the shuttle incident noted that they "asked a nice gentleman to contact this company for us," suggesting at least some staff might be courteous, though this does not outweigh the systemic issues.

For those needing to contact Penny Rent A Car, here is their information:

Address: 3590 NW 36th St, Miami, FL 33142, USA

Phone: (305) 776-2482

Mobile Phone: +1 305-776-2482

It is highly recommended to confirm all policies, especially regarding payment, insurance, and shuttle services, directly with the company before making any reservations, and to keep detailed records of all communications.

For locals in Florida, selecting a car rental service involves careful consideration, and based on the available customer feedback, Penny Rent A Car in Miami presents significant red flags that warrant extreme caution. While they offer a range of vehicles and an off-airport shuttle, the serious allegations of "scamming," particularly concerning attempts to force re-bookings at double the price and arbitrary rejection of valid credit cards, are deeply concerning. Furthermore, the reported incident involving the shuttle service and a child's injury, coupled with a perceived lack of empathy in resolving complaints, highlights potential issues with safety and customer care. For Floridians who prioritize transparency, fair pricing, and a safe, hassle-free experience with clear and reliable payment processing, Penny Rent A Car appears to be a high-risk option. It is strongly advisable for local users to thoroughly research all terms and conditions, consider alternatives with a more positive and consistent track record of customer satisfaction, and ensure they have full understanding of all charges and policies before committing to a rental. Your peace of mind and safety during travel in Florida are paramount.

Penny Rent A Car

3590 NW 36th St, Miami, FL 33142, USA