Routes Car Rental

- 3901 Mannheim Rd, Schiller Park, IL 60176

For many residents of Illinois, particularly those traveling through Chicago or flying via O'Hare International Airport, securing efficient and affordable car rental is a key part of their journey. While major rental brands have a strong presence, independent operators often offer competitive rates and a different kind of service experience. Routes Car Rental, located in Schiller Park, Illinois, presents itself as one such alternative, positioned strategically near O'Hare to serve both local and inbound travelers. This article will provide a clear, engaging, and factual overview of Routes Car Rental, helping users in the Illinois region understand its unique offerings, operational details, and what to expect when choosing them for their transportation needs.

Routes Car Rental distinguishes itself by operating off-airport, which can often translate to more competitive pricing compared to the on-site rental counters at O'Hare. However, this also means understanding their specific pickup and drop-off procedures, which typically involve a shuttle service. This guide aims to equip Illinois locals with the essential information about Routes Car Rental, from its accessible location and vehicle offerings to insights derived from customer experiences, ensuring a more informed decision for your next car rental in the state.

Routes Car Rental is conveniently located at 3901 Mannheim Rd, Schiller Park, IL 60176, USA. This address places it just outside the immediate perimeter of Chicago O'Hare International Airport (ORD), making it a popular choice for travelers flying into or out of O'Hare who are looking for off-airport rental options. Mannheim Road is a major thoroughfare that connects various suburbs and provides relatively easy access to the airport terminals.

Being an off-airport location, Routes Car Rental does not have a counter directly within the O'Hare Multi-Modal Facility (MMF) or terminal buildings. Instead, customers typically utilize a complimentary shuttle service to get to and from the rental office. To access the shuttle from O'Hare, passengers should proceed to the upper level roadway (ticketing level) and look for signage to "Airport Transit." From there, board the Airport Transit System (ATS) train to the MMF (which also houses the main car rental center and Lot F). Upon arrival at the MMF building, proceed downstairs following signs for South Parking F and buses, and then call Routes Car Rental at (847) 671-4000. Their shuttle will pick you up outside of Bay 1 (in front of door 1). For returns, customers return the vehicle to the Schiller Park office, and the shuttle will transport them back to the airport. This system provides a practical and accessible link between the airport and the rental location, though it does require factoring in extra time for shuttle transfers, especially for outbound flights.

Routes Car Rental offers a range of standard car rental services aimed at providing diverse vehicle options for various needs. While customer experiences highlight specific aspects, the general services typically include:

• Diverse Vehicle Fleet: Routes Car Rental generally offers a variety of vehicle classes. These commonly include economy cars for budget-conscious renters, compact and standard sedans for general travel, SUVs for more space and varied terrain, and potentially minivans for larger groups or families. Review information also mentions options like pickup trucks and even convertibles, suggesting a broad selection.

• Short and Long-Term Rentals: They cater to both short-term (daily, weekly) and potentially longer-term rental needs, making them suitable for quick trips, vacations, or temporary vehicle replacements.

• Third-Party Booking Compatibility: Routes Car Rental often partners with third-party booking platforms like Economy Bookings, Expedia, and Kayak, allowing customers to compare rates and book through these channels. This can sometimes lead to more competitive pricing.

• Security Deposit and Payment: Like most rental companies, a security deposit is required, typically held on a credit card. It's crucial for renters to understand their debit card policy, as some customers have noted strict requirements for credit card deposits, particularly for local renters or those without return flight information.

• Insurance and Protection Options: While customers can often purchase third-party insurance, Routes Car Rental may also offer its own insurance options and protection plans. It's vital to clarify what coverage is included or required to avoid unexpected charges.

• Additional Services: Common add-ons like GPS rental, additional driver fees, and child safety seats are typically available for an extra charge.

Customer reviews offer valuable insights into the operational characteristics and service quality of Routes Car Rental in Schiller Park:

• Competitive Pricing: A major draw for many customers, as highlighted in reviews, is the "cheaper rates than prices listed on Routes' website" when booked through third-party platforms. This often makes them a cost-effective alternative to larger, on-airport rental agencies.

• Off-Airport Location & Shuttle Service: While it means an extra step, the shuttle service connecting the rental office to O'Hare airport is generally efficient, taking about 10 minutes. Customers appreciate the convenience of the shuttle for airport transfers, though some have experienced delays or issues with finding the shuttle.

• Manual Assignment Process: You "have to talk to a representative to get your car assigned," which can be a double-edged sword. While it might take a little longer than automated processes, it allows for direct interaction and personal inspection of the vehicle, as noted by a positive reviewer.

• Mixed Customer Service Experiences: Reviews present a mixed bag. Some customers have "wonderful" encounters with staff and shuttle drivers, describing them as "very proficient" and "friendly." However, other experiences report significant issues, including rude staff, unreturned refunds, and cars not matching reservations.

• Refund and Deposit Issues: A significant concern raised by multiple customers revolves around the timely return of security deposits, with some reporting long delays or even non-receipt of refunds. This highlights the importance of understanding the deposit release policy and monitoring statements closely.

• Vehicle Condition and Availability: While some vehicles perform "fine" and are considered "clean," one review noted receiving a "dirty, filthy and half a tank of fuel" vehicle that didn't match the reservation. This suggests that vehicle condition and exact model availability can be inconsistent.

• Strict Policies (e.g., late pickup, local renter): Reviews indicate strict policies, such as the potential to lose a reservation (and payment) if more than two hours late for pickup, even with flight delays. Also, one review noted a policy against local rentals for residents without a return flight, which is a critical detail that may not be clearly communicated through third-party bookings.

For Illinois residents and travelers looking to contact Routes Car Rental in Schiller Park, the following information is available:

• Address: 3901 Mannheim Rd, Schiller Park, IL 60176, USA

• Phone: (847) 671-4000

• Mobile Phone: +1 847-671-4000

Given the mixed customer reviews, it is highly advisable to call the branch directly to confirm all details of your reservation, especially regarding vehicle availability, specific policies (like those concerning local renters, debit cards, or late pickups), and the exact process for shuttle transfers and deposit refunds. Proactive communication can help mitigate potential issues.

For Illinois residents seeking car rental near Chicago O'Hare International Airport, Routes Car Rental in Schiller Park can be a suitable option, particularly for those who prioritize competitive pricing and are prepared to navigate an off-airport rental process. Its location on Mannheim Road, coupled with a dedicated shuttle service to and from O'Hare, offers a viable alternative to the more expensive on-airport counters.

The competitive rates, often accessible through third-party booking sites, make Routes an attractive choice for budget-conscious travelers. Many customers have reported positive experiences, highlighting efficient processes and friendly staff, particularly when expectations align with the independent nature of the business and its off-airport operation. The quick release of security deposits in some cases also demonstrates their capability for smooth transactions.

However, prospective renters, especially locals, must be thoroughly informed about potential challenges, such as occasional vehicle availability discrepancies, strict late-pickup policies, and particularly the need to clarify specific local renter requirements or debit card usage before booking. Proactive communication with the branch is paramount to ensure a seamless experience and to understand all terms, including those related to additional charges or deposit refunds. For the informed and prepared Illinois traveler, Routes Car Rental can indeed offer a cost-effective and convenient solution for their vehicle rental needs in the Chicago area.

Routes Car Rental

3901 Mannheim Rd, Schiller Park, IL 60176, USA