Transportation Administration of Cleveland County Inc.

- 952 Airport Rd, Shelby, NC 28150

Based on publicly available information and customer reviews, Transportation Administration of Cleveland County Inc. (TACC), located at 952 Airport Rd, Shelby, NC 28150, USA, operates as a **non-profit public transportation agency** providing chauffeured services. This is distinct from a traditional "car rental" company where you rent a vehicle to drive yourself. TACC offers a vital service for residents, particularly the elderly and individuals with disabilities, ensuring they have access to reliable and safe transportation within Cleveland County and for specific out-of-county trips. This article will detail their services within this context, adhering strictly to the factual information available.

For many North Carolina residents, especially within Cleveland County, access to consistent, reliable, and accessible transportation is more than a convenience; it's a fundamental aspect of maintaining independence and quality of life. The Transportation Administration of Cleveland County Inc. (TACC) stands as a cornerstone of this community, operating as a non-profit agency dedicated to providing essential mobility solutions. Since its inception in April 1988, TACC has been a familiar and trusted sight in Shelby, with its distinctive white and blue vans ensuring that citizens, particularly the elderly and those with disabilities, can reach their destinations safely and punctually. This article will delve into the invaluable services offered by TACC, highlighting their commitment to passenger comfort, the professionalism of their staff, and their crucial role in supporting the daily lives of North Carolinians.

The Transportation Administration of Cleveland County Inc. (TACC) is conveniently located at 952 Airport Rd, Shelby, NC 28150, USA. This well-established address provides a central hub for their operations, making it an accessible point for administrative needs and for coordinating their county-wide transportation services. Situated in Shelby, TACC is strategically positioned to serve residents throughout Cleveland County. Their familiarity with local routes, traffic patterns, and community layouts contributes significantly to their praised punctuality and efficiency. For individuals in Cleveland County who rely on public or specialized transportation, TACC's accessible location ensures that their vital services are within easy reach, facilitating seamless connections for appointments, errands, and community engagement.

TACC provides a range of essential public transportation services, primarily focusing on demand-response and fixed-route options, with a strong emphasis on accessibility:

• Demand-Response Trips: These personalized services cater to specific needs, including rides to medical appointments (doctor's visits, pharmacy, dialysis), adult day care programs, and other essential destinations. Rides for demand-response trips can be scheduled by calling their main number.
• Fixed Routes: TACC operates dedicated fixed routes that are free to the public, designed to connect residents to key community locations.
  • Cleveland County Transit (CCT): This route operates Monday through Friday, from 7 AM to 3:10 PM, making 31 stops over 4 daily rounds. Stops include the Public Library, Cleveland Community College, Walmart, Cleveland Mall, Department of Social Services, Atrium Health ER, and other local offices and shopping centers.
  • West End REACH: This route runs on Mondays, Wednesdays, and Fridays, from 9:00 AM to 2:45 PM, with 9 stops over 7 daily rounds. It includes stops at the library, County Health Department, Ollie Harris Behavioral Health Center, Department of Social Services, the hospital, grocery stores, Cleveland Community College, and Walmart.
• Out-of-County Transportation: TACC also provides rides to specific out-of-county destinations such as Gastonia, Charlotte, and the VA in Asheville (typically on the second Tuesday of every month), extending vital access for specialized appointments.
• ADA Compliant Vehicles: All but one of TACC's 25 vans are ADA compliant and wheelchair accessible, ensuring that individuals with mobility challenges can travel comfortably and safely. Drivers are trained to assist passengers, including those with packages or bags.
• Door-to-Door or Curb-to-Curb Service: Depending on the specific program, TACC offers varying levels of assistance for pick-up and drop-off, making transportation more accessible for those with limited mobility.
• Service Animal Accommodation: Service animals are permitted on board their vehicles.

• Exceptional Driver and Staff Courtesy: Customer reviews consistently praise the "courteous drivers" and "very polite and accommodating office personnel." This highlights TACC's commitment to delivering service with respect and empathy, which is crucial for their clientele.
• Punctuality and Reliability: Described as "always on time" and "life savers," TACC is highly regarded for its consistent punctuality, ensuring passengers reach their appointments and destinations promptly. This reliability builds immense trust within the community.
• Spotless and Well-Maintained Vans: The mention of "spotless vans" indicates a dedication to vehicle cleanliness and maintenance, contributing to a comfortable and pleasant experience for passengers. All vans are also equipped with audio and video surveillance for added safety.
• Focus on Elderly and Disabled Citizens: TACC's mission explicitly states its dedication to providing safe and convenient transportation for the elderly and handicapped citizens of Cleveland County, demonstrating a clear commitment to underserved populations.
• Community-Oriented Non-Profit: As a 501(c)(3) non-profit organization, TACC's primary goal is "service to serve the community and the safety of our passengers," with a high program expense ratio indicating effective use of funding towards its mission.
• High Volume of Service: TACC provides a significant number of trips annually (e.g., 45,826 trips in a recent year), underscoring its vital role and high demand within Cleveland County.
• Flexible Booking and Assistance: Rides can be scheduled by phone, and drivers are willing to wait for passengers during errands or appointments, showcasing a responsive and accommodating service model.

Address: 952 Airport Rd, Shelby, NC 28150, USA

Phone: (704) 482-6465

Mobile Phone: +1 704-482-6465

For the residents of North Carolina, particularly those within Cleveland County, the Transportation Administration of Cleveland County Inc. (TACC) is an exceptionally suitable and indispensable local service. Its profound suitability for locals stems from its foundational mission, highly praised service delivery, and deep understanding of community needs.

Firstly, TACC directly addresses a critical and often unmet need for accessible and reliable transportation, especially for the elderly and individuals with disabilities. For many North Carolinians who may not drive, or who require specialized assistance, TACC's ADA-compliant, wheelchair-accessible vans and professionally trained drivers are literal "life savers." The consistent praise for "courteous drivers" and "spotless vans" speaks volumes about the quality of care and attention to detail that TACC provides, ensuring dignity and comfort for its passengers. This compassionate approach resonates deeply within the values of North Carolina communities.

Secondly, TACC's unwavering commitment to punctuality – being "always on time" – is paramount for individuals relying on them for critical medical appointments or other time-sensitive engagements. This reliability fosters immense trust and reduces stress for both passengers and their families. Furthermore, the provision of free fixed routes, like Cleveland County Transit and West End REACH, offers vital access to essential services, shopping, and community colleges, democratizing mobility and enhancing the quality of life for all residents, regardless of their personal transportation means.

The fact that TACC operates as a non-profit organization, with its primary goal being "service to the community and the safety of our passengers," reinforces its suitability as a truly local, community-focused entity. Its long-standing presence in Shelby and intimate knowledge of Cleveland County's geography further enable efficient and responsive service delivery. In essence, TACC is not merely a transportation provider; it is a fundamental pillar of support for Cleveland County, embodying the spirit of community care and ensuring that all North Carolinians have the means to participate fully in their daily lives. For dependable, compassionate, and accessible transportation, TACC is unequivocally the ideal local choice.

Transportation Administration of Cleveland County Inc.

952 Airport Rd, Shelby, NC 28150, USA