Value Plus Auto & Van Rental

- 4235 E State St, Rockford, IL 61108

For residents across Illinois, having a reliable mode of transportation is often non-negotiable, whether it's for daily commutes, family outings, or unexpected travel needs. While major national car rental chains are readily available, local businesses sometimes offer unique advantages or cater to specific situations. In Rockford, Value Plus Auto & Van Rental stands as a local option, particularly highlighted for its availability when other places might be closed. However, like any local business, understanding their operational nuances and customer experiences is key to determining if they are the right choice for your car or van rental needs in the Land of Lincoln.

The demand for rental vehicles in Illinois spans a wide array of circumstances. You might need a car while yours is in the auto shop, a spacious van for a group trip to a Chicago concert, or simply an affordable option for a short-term need. Value Plus Auto & Van Rental, positioned on a major thoroughfare in Rockford, aims to serve these diverse needs, with a particular emphasis on offering alternatives when other options are exhausted. This article will delve into what Value Plus Auto & Van Rental offers, its accessibility, and crucial insights from customer feedback, all to help you, as an Illinois local, make an informed decision for your transportation solutions.

Value Plus Auto & Van Rental is strategically located at 4235 E State St, Rockford, IL 61108, USA. East State Street is one of Rockford's primary commercial arteries, known for its extensive retail establishments and ease of access. This placement makes the rental agency highly visible and generally convenient for residents across Rockford and its surrounding communities.

The location on East State Street means it is typically well-served by local roads, allowing for straightforward driving access. For those utilizing public transportation in Rockford, bus routes along State Street may offer connectivity, though direct stop proximity should be verified. However, for many car rental customers, reaching the office often involves being without their own vehicle. The central location on a major road can still be advantageous for rideshare services or getting a lift from a friend or family member. Value Plus Auto & Van Rental's operational hours are Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 12:00 PM. The fact that they are open on Saturdays after 2 PM and on Sundays provides crucial accessibility for those with weekend travel needs or emergencies, as highlighted by one customer.

Value Plus Auto & Van Rental is a locally owned company that has been operating since 1987, indicating a long-standing presence in the Rockford community. Based on public information and customer reviews, their services primarily include:

• Car Rentals: They offer car rental services, suitable for various individual and smaller group needs.
• Minivan Rentals: Providing minivans, which are ideal for families or small groups requiring more space than a standard car.
• 15-Passenger Van Rentals: A key offering, catering to larger groups, sports teams, church outings, or events requiring significant passenger capacity.
• U-Haul Rentals: Value Plus Auto & Van Rental also serves as a U-Haul neighborhood dealer, offering moving trucks, trailers, and moving supplies, which expands their utility beyond just passenger vehicle rentals.
• Discounted Rates for Insured Customers: Customers who are fully covered by their own insurance policy may receive a discounted rate on their rental vehicle, which can be a significant cost-saving benefit.
• Weekend Availability: A notable service highlight is their extended weekend hours, particularly being open on Saturday afternoons and Sundays when many other rental agencies might be closed, proving to be a lifeline for stranded travelers.

It is important to note the critical feedback regarding online reservations. Customers should be aware that "on line reservations do not transmit to the in store system" and that "pricing offered on the website is different from what the cost actually is," particularly concerning deposits and per-mile charges. This suggests that while services are offered, the process for online booking might not be fully integrated or transparent, requiring direct confirmation.

Value Plus Auto & Van Rental offers several features and highlights that make it a distinct option for car and van rentals in Illinois, particularly in the Rockford area. However, these come alongside significant potential drawbacks that customers should carefully consider.

• Weekend Availability for Emergencies: A major highlight is their extended operating hours, especially being open on Saturday afternoons (until 5 PM) and Sundays (until 12 PM). This proved crucial for one stranded couple, who noted, "Value plus was the only car rental open on Saturday after 2 pm!" This makes them a vital resource for last-minute needs or unexpected travel disruptions in Illinois.
• Local, Long-Standing Business: Established in 1987, Value Plus Auto & Van Rental is a locally owned company. This often means a more personalized approach to customer service and a deeper understanding of local needs compared to large corporate chains.
• Van Rental Specialization: The name itself, "Auto & Van Rental," suggests a focus on providing various sizes of vans, including 15-passenger vans, which can be harder to find at all rental locations. This is ideal for groups traveling together for events across Illinois, from sporting competitions to music concerts in Milwaukee.
• U-Haul Partnership: Being a U-Haul dealer adds another layer of utility, making them a one-stop shop for both passenger vehicle rentals and moving solutions.
• Insurance Discount: The offer of a "discounted rate" for customers fully covered by their insurance policy is a tangible benefit that could save money for many renters.

However, critical customer feedback highlights significant challenges:

• Online Reservation Discrepancies: A major concern is the reported "bait and switch" regarding online reservations. The claim that "on line reservations do not transmit to the in store system" and that "the pricing offered on the website is different from what the cost actually is" (e.g., a van initially quoted at $500 becoming closer to $1000 after deposit, plus a $0.35 per mile charge over 100 miles) is a serious issue that suggests a lack of transparency and integration between their online and in-store systems. This can lead to unexpected costs and frustration for customers who believe they have secured a specific rate.
• Hidden Fees/Mileage Charges: The uncommunicated "$0.35 per mile over 100 miles" charge is a significant hidden cost for anyone planning a longer trip, making the initial quote highly misleading. Average van rental costs can vary greatly, but unexpected mileage fees can drastically inflate the final price.
• Communication and System Integration Issues: The problems with online reservations not syncing with the in-store system indicate potential operational inefficiencies that can lead to customer inconvenience and distrust.

For those in Illinois looking to contact Value Plus Auto & Van Rental in Rockford, here is their direct information:

Address: 4235 E State St, Rockford, IL 61108, USA

Phone: (815) 316-9400

Mobile Phone: +1 815-316-9400

Given the customer feedback regarding online reservations and pricing, it is highly advisable to call the branch directly to confirm all aspects of your rental, including vehicle availability, the exact total cost, deposit requirements, and any mileage limitations or charges, before making a commitment. This proactive approach can help avoid unexpected surprises.

For locals in Illinois, particularly those in the Rockford area, Value Plus Auto & Van Rental can be a suitable option under specific circumstances, but it requires careful consideration. Its most compelling advantage is its crucial role as a local provider offering extended weekend hours when many other rental agencies are closed. This makes them a potential lifesaver for last-minute needs, unexpected breakdowns, or travel emergencies, as evidenced by the positive review from the stranded couple. Their specialization in van rentals, including 15-passenger options, also fills a specific niche for group travel across Illinois.

However, it is paramount for Illinois residents to be fully aware of the significant concerns raised regarding online reservations and pricing transparency. The "bait and switch" accusations, particularly concerning the discrepancy between online quotes and actual in-store costs, including potentially hidden mileage fees, demand extreme caution. While the ability to get a car when no one else is open is a huge benefit, the risk of unexpected charges means that meticulous verification of all terms and conditions over the phone, prior to arrival, is absolutely essential. For those who prioritize affordability and a straightforward process, and are willing to take the extra step to confirm all details directly with the branch, Value Plus Auto & Van Rental can indeed provide a needed service for their Illinois transportation needs. However, for a completely seamless and predictable online booking experience, other options might be more suitable.

Value Plus Auto & Van Rental

4235 E State St, Rockford, IL 61108, USA