Xpress Car & Truck Rental

- 1625 Middlesex St, Lowell, MA 01851

For residents and businesses in Lowell, Massachusetts, and the wider Merrimack Valley, having access to reliable car and truck rental services is often essential. Whether you need a temporary vehicle while yours is in the shop, a larger truck for moving or hauling, or an extra car for a specific purpose, local rental options play a crucial role. Xpress Car & Truck Rental, located at 1625 Middlesex St in Lowell, aims to serve these varied needs. This article will provide an overview of their services, location, and important considerations for Massachusetts locals based on available public information and customer feedback.

Xpress Car & Truck Rental positions itself as a local provider for both personal and commercial vehicle needs. However, it's vital for potential customers to be aware of the diverse experiences reported by previous renters. While one customer praised them for "Excellent customer service. Nice cars. Easy to contact and they make sure you are happy when you drive off," indicating a positive interaction and satisfaction with the vehicles, other feedback paints a starkly different picture.

A highly critical review cautions, "Please don’t rent car from there... The people there are very unprofessional, they will into bank account and over drawn your whole account even though you returned their ... You will pay over $600 week. If they haven’t heard from 1 or 2days they will threaten to call the police stating the car is stolen and swear at you over the phone... They claimed the car has problems just to collect extra money in your account. Be careful with them. That company is a ripoff. They charged me over $900 plus after I returned the car. They will go into your without your consent. I had bad experience with them." This conflicting feedback underscores the importance of exercising due diligence and understanding all terms and conditions when considering Xpress Car & Truck Rental.

Xpress Car & Truck Rental is situated at 1625 Middlesex St, Lowell, MA 01851, USA. This location on Middlesex Street is a busy commercial artery in Lowell, offering relatively easy access for residents within the city and from nearby towns such as Chelmsford, Billerica, and Dracut. Middlesex Street connects to various local roads and is not far from major routes like Route 3 and I-495, facilitating travel from different parts of Massachusetts.

For customers in Lowell, the address is straightforward to find, typically without complex navigation. As a local rental establishment, direct access to their facility is generally expected for vehicle pick-up and return. However, potential customers should be aware of the exact procedures for picking up and returning vehicles, as well as any specific office hours, which were not provided in the given information but would be crucial for planning.

Based on their name, "Xpress Car & Truck Rental," and typical offerings of similar businesses, the services provided by this establishment likely include:

• Car Rentals: Offering a range of passenger vehicles, from economy cars (like the Nissan Versa mentioned in a review) to potentially larger sedans or SUVs, suitable for daily commuting, temporary transportation during vehicle repairs, or leisure travel.
• Truck Rentals: Providing trucks for various purposes, such as moving, hauling equipment, or other commercial and personal needs that require more cargo space than a standard car. The types of trucks might range from pickup trucks to small box trucks.
• Short-Term Rentals: Likely offering rentals for daily, weekly, or weekend use to accommodate immediate and temporary transportation requirements.
• Potentially Long-Term Rentals: Some independent rental agencies also offer longer-term rental options for individuals or businesses with extended needs, though this would need to be confirmed directly.
• Direct Customer Interaction: As an independent local business, customers can expect to interact directly with the staff at the Lowell location for all aspects of their rental.

Based on the provided information, the features and highlights of Xpress Car & Truck Rental present a mixed perspective for potential customers in Massachusetts:

• Dual Car and Truck Rental: The availability of both cars and trucks is a convenient feature for customers with diverse transportation needs, from personal travel to moving or commercial use.
• Local Lowell Presence: Being a local business in Lowell can appeal to residents who prefer to support community enterprises and might expect more personalized service compared to larger national chains.
• Customer Service (Conflicting Accounts): One positive review highlights "Excellent customer service," suggesting that some customers have positive interactions with the staff, finding them "easy to contact" and focused on ensuring satisfaction. However, this is directly contradicted by other feedback.
• "Nice Cars" (Reported by some): A positive review mentions "Nice cars," indicating that at least some vehicles in their fleet are well-regarded by customers for their condition.
• Direct Communication: As a local establishment, communication is likely direct with the Lowell branch staff.

It is important to acknowledge the severe negative feedback which indicates features that are concerning:

• Unprofessional Conduct Allegations: Reviews allege "very unprofessional" behavior, including swearing at customers and making threats.
• Disputed Charges and Unauthorized Transactions: There are serious claims of being "charged over $900 plus after I returned the car," being charged for gas even when the car was full, and money being "over drawn your whole account" without consent.
• Vehicle Availability Issues: One review mentions a confirmed reservation for a large vehicle that was not honored, with only a small car being available.
• Threats of Stolen Vehicle Reports: Allegations of threats to call the police and report cars stolen after only 1 or 2 days of no contact, which is a serious concern for renters.
• Claims of Vehicle Problems for Extra Charges: Accusations that the company "claim the car has problems just to collect extra money."

To inquire about car and truck rentals or for any other related questions, you can contact Xpress Car & Truck Rental using the following details:

Address: 1625 Middlesex St, Lowell, MA 01851, USA

Phone: (978) 453-2000

Mobile Phone: +1 978-453-2000

Given the nature of the conflicting customer reviews, potential renters are strongly advised to exercise extreme caution and conduct thorough due diligence before proceeding with a rental. It would be prudent to document every step of the rental process, including taking photos or videos of the vehicle's condition at pick-up and drop-off, confirming fuel levels, and carefully reviewing all charges and terms in the rental agreement before signing. Direct communication via the provided phone numbers is the primary means of contact.

For locals in Massachusetts, particularly within the Lowell area, considering Xpress Car & Truck Rental involves navigating a very mixed set of publicly available information. On one hand, the business offers the convenience of a local car and truck rental service, addressing diverse transportation needs right within the community. The positive feedback suggests that for some customers, the experience can be satisfactory, characterized by "Excellent customer service" and "Nice cars." This indicates that when the rental process goes smoothly, it can fulfill a local need for temporary personal vehicles or larger trucks for specific tasks.

However, the extremely serious and detailed negative reviews present a significant cautionary note. Allegations of unprofessional conduct, unauthorized bank account access leading to overdrafts, false claims of low fuel, threats of stolen vehicle reports, and charges for non-existent vehicle problems paint a picture of potential significant risks. These types of issues, if accurate, would render a service provider highly unsuitable for any customer, let alone a local community member who relies on trustworthy businesses.

Therefore, while Xpress Car & Truck Rental is physically suitable for locals due to its Lowell location and the range of vehicles it offers, its actual suitability for use by Massachusetts residents is questionable given the severe warnings from multiple customers. For any local considering Xpress Car & Truck Rental, it would be absolutely critical to proceed with extreme caution, thoroughly understand all terms, document every detail of the rental agreement and vehicle condition, and be prepared for potential disputes. The conflicting nature of the reviews makes it impossible to provide an unqualified recommendation for locals, emphasizing the need for individual discernment and vigilance when engaging with this particular establishment.

Xpress Car & Truck Rental

1625 Middlesex St, Lowell, MA 01851, USA