Zezgo Rent a Car

- 2301 NW 33rd Ave, Miami, FL 33142

Hello, Florida residents! Navigating the diverse landscapes of our state, from the bustling streets of Miami to the serene beaches or natural parks, often requires reliable and comfortable transportation. When it comes to car rental, the expectation is typically a straightforward process, a well-maintained vehicle, and transparent pricing. However, not all car rental experiences live up to these expectations. This article aims to provide an objective look at Zezgo Rent a Car in Miami, drawing directly from public customer reviews, to help you, as a local user, make informed decisions when considering your next car rental.

While the goal of any content piece is to be helpful and informative, it's equally crucial to present factual information, especially when that information highlights significant concerns. The provided customer reviews for Zezgo Rent a Car detail a series of serious issues, including discrepancies between booking and arrival terms, poor vehicle cleanliness and condition, and challenging customer service interactions. Understanding these experiences is vital for anyone considering their services.

Introduction / Overview

Zezgo Rent a Car is a car rental company that operates globally, with a presence in Miami, Florida. They offer vehicles for various rental needs, from short-term leisure to longer-term transportation. However, based on recent customer feedback, their service in Miami has been described in highly negative terms, with experiences pointing to significant discrepancies between advertised services and actual delivery. Customers have reported issues ranging from unexpected mandatory fees at the counter to receiving vehicles in poor condition, both internally and externally.

The core of the problems highlighted in reviews revolves around transparency and vehicle quality. Customers expect to receive the car they reserved, in a clean and safe condition, without surprise charges. The recurring themes in Zezgo's reviews suggest these expectations are frequently not met. This overview serves as a cautionary guide, urging potential renters to exercise extreme diligence and verify all details before committing to a rental with Zezgo Rent a Car.

Location and Accessibility

Zezgo Rent a Car in Miami is located at 2301 NW 33rd Ave, Miami, FL 33142, USA. This address places them within Miami-Dade County, in an area that requires transportation to reach from Miami International Airport (MIA). While Zezgo's website and other booking platforms mention a free shuttle service from MIA, linking the airport's Rental Car Center to their off-site office, customer experiences indicate potential issues with this service or its reliability, with some reporting long waits or non-responsive contact numbers for pickup.

For Floridians, an off-airport location can sometimes offer better rates, but the trade-off is often the need for a shuttle or other transport. If the shuttle service is unreliable, this convenience factor is significantly diminished. Furthermore, the location itself, described as potentially being in an "old run down warehouse" by reviews for another company at the same address, might contribute to a negative first impression. It is essential for locals to factor in potential delays and the actual state of the pick-up facility when considering Zezgo. Always confirm shuttle details and be prepared for potential challenges in reaching their specific office.

Services Offered

• Vehicle Rental: Zezgo offers various car categories, from economy to SUVs and potentially luxury vans (though the condition of these has been severely criticized in reviews, with one luxury van described as a "beater").
• Online Reservations: Customers are able to book vehicles in advance through various online platforms. However, the issues typically arise upon arrival at the counter.
• Mandatory Credit Card for Deposit: Despite potentially unclear booking information, Zezgo reportedly requires a credit card in the main driver's name for a refundable security deposit, ranging from $300-$5000 depending on the car type. This was a point of contention for a customer who was not informed during booking.
• Additional Fees and Insurance: Reviews frequently highlight "additional fees" and "extra insurance" that customers were reportedly forced to pay at the counter, significantly increasing the final rental cost beyond the advertised price. Some customers had their own insurance but were still reportedly pressured to buy Zezgo's.
• Toll Transponder/Policy: Although not explicitly detailed in the provided reviews for Zezgo, some customers of rental companies in Miami (including one sharing an address with Zezgo) have reported being forced to accept costly toll transponder fees or having their own toll passes rejected. It's crucial to inquire about this specifically.
• Cross-State Restrictions: Zezgo reportedly has a policy that vehicles cannot be taken out of the state of Florida, with a significant fine for non-compliance ($2,662.50 USD), and insurance only covering the vehicle within Florida. This is a critical limitation for Floridians planning out-of-state trips.

Given the severe nature of the customer complaints, it is imperative for any prospective renter to verify every single term, condition, and fee directly with Zezgo Rent a Car *before* making a reservation or arriving at the counter. Request all information in writing and understand their policies on insurance, deposits, vehicle condition guarantees, and cancellation to avoid potential issues.

Features / Highlights

• Low Initial Pricing (Highly Deceptive): Public data suggests Zezgo might offer very low initial daily rates (e.g., $8-$17/day). However, this is consistently contradicted by customer reviews reporting the final price doubling or tripling due to undisclosed mandatory fees at pick-up, essentially operating as "highway robbers."
• Poor Vehicle Condition and Cleanliness: This is a major negative highlight. Customers describe cars as being in "terrible condition," "dented," "rusted," with "leaky tires," and showing visible dirt, crumbs, coffee stains, and even unidentified stains, suggesting a severe lack of maintenance and cleaning. One car was described as a "beater."
• Misleading Booking Information: The lack of clarity regarding credit card requirements at the time of booking is a significant issue, leading to delays and frustration upon arrival.
• Unsatisfactory Customer Service: Customers describe staff as "extremely rude and crass," unhelpful, and even "a joke." This directly impacts the customer experience, turning a routine process into a stressful ordeal.
• Bait-and-Switch Tactics: The practice of presenting additional, unexpected mandatory fees (like insurance) upon arrival, and providing a different car than reserved (and in poor condition), aligns with "bait-and-switch" accusations.
• Off-Airport Location with Shuttle Concerns: While an off-airport location can be cost-effective, reported issues with shuttle service and the perceived quality of the pick-up facility detract significantly from any potential convenience.

These features, derived directly from explicit customer reviews, paint a consistently negative picture of the experience with Zezgo Rent a Car. For Floridians seeking reliable and transparent service, these reported issues represent substantial red flags.

Contact Information

• Address: 2301 NW 33rd Ave, Miami, FL 33142, USA
• Phone: (800) 647-1058
• Mobile Phone: +1 800-647-1058

Given the extensive negative feedback, any communication with Zezgo Rent a Car using these numbers should be approached with extreme caution. It is vital to ask very specific, probing questions about ALL charges, mandatory fees, insurance policies, and vehicle condition guarantees. Request to have all confirmed terms provided in writing before any payment or commitment. It may also be prudent to record conversations (if legally permissible in Florida and after disclosure) or have a witness present during discussions at the counter.

Conclusion: Why this place is suitable for locals (with extreme caution / not recommended)

For Floridians seeking a dependable and straightforward car rental experience, the information available about Zezgo Rent a Car, particularly through recent customer reviews, strongly suggests that this company is not suitable and should be approached with extreme caution, if at all. The reported pervasive issues with deceptive pricing ("scam," "hidden charges"), abysmal vehicle condition ("terrible condition," "beater," "crumbs," "stains," "ants and cockroaches" in some broader reviews), and severely problematic customer service ("rude," "unacceptable," "worst experience") directly contradict the basic expectations of a reliable car rental service.

While Zezgo has a physical address in Miami and offers online booking, these superficial aspects are overshadowed by the detailed accounts of customers being misled about costs, forced into unnecessary purchases (like credit card requirements not disclosed upfront, or additional insurance), and provided with vehicles that are unhygienic and mechanically questionable. For a local, dealing with such issues not only causes significant frustration and financial loss but also wastes valuable time that could be spent enjoying Florida's attractions or attending to important matters.

In conclusion, based on the provided and publicly available customer reviews, Zezgo Rent a Car in Miami does not appear to meet the standards for a positive car rental experience that Floridians should expect. Locals are strongly advised to consider reputable alternatives with consistent positive feedback, transparent pricing, and a clear commitment to vehicle quality and customer satisfaction, to avoid the kind of "worst" experiences detailed by previous renters. Always prioritize transparency and confirmed terms over seemingly low initial prices when making your car rental choice in Florida.

Zezgo Rent a Car

2301 NW 33rd Ave, Miami, FL 33142, USA