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Alamo Rent A Car
- 240 Airport Rd Ste 103, White Plains, NY 10604

Car rental agency ★4.0

240 Airport Rd Ste 103, White Plains, NY 10604, USA

4.0
I don't like to leave negative reviews, but after contacting Alamo *seven* times with no response they left me with no choice.I recently rented a car from Alamo at Westchester Airport, and it was one of the worst rental experiences I’ve ever had. The counter service started off great—the gentleman who helped us was very friendly and even gave us what he called an “upgrade” to a midsize SUV, which we thought was a nice gesture at first. However, things quickly went downhill from there.The Mitsubishi SUV we received was filthy both inside and out. It hadn’t been cleaned at all. The car reeked of a terrible odor that never went away during the drive. To make matters worse, the air conditioning was completely broken. On a hot 87-degree day, all we got was warm outside air blowing into the car, making our trip miserable.The car was covered in bird droppings and had some sort of sticky stain that wouldn’t come off, even after trying to clean it with Clorox wipes. I’ve attached photos that show how dirty it was. To top it off, the Alamo near our hotel was closed for the weekend, so there was no way to get a replacement vehicle.This experience completely ruined our weekend getaway. I’ve contacted Alamo seven times now, asking for a refund of $201.24, but they’ve yet to respond. Extremely disappointed with both the car and the customer service. I would recommend avoiding Alamo at Westchester Airport altogether. - Justin
Alamo Rent A Car Overview Photos Intro Detail Location Reviews

Alamo Rent A Car Photos

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Alamo Rent A Car Introduce

Hello, New Yorkers! When your travel plans bring you to or through Westchester County Airport (HPN) in White Plains, or if you're a local resident simply needing a rental car, Alamo Rent A Car at 240 Airport Rd Ste 103 is one of the options you might consider. Alamo is a well-known name in the car rental industry, often favored for its focus on leisure travelers and a straightforward rental process. This article aims to provide a clear, engaging, and factual overview of this specific Alamo location, helping you understand its services, accessibility, and what recent customer experiences suggest about renting here.

For many of us in the New York metropolitan area, having reliable transportation is key, whether for business trips, family vacations, or just getting around when our own vehicle isn't available. Understanding the pros and cons of different rental providers, especially those located at convenient travel hubs like HPN, is crucial for a smooth journey. We'll delve into the specifics of this Alamo branch, from its position within the airport to the types of vehicles typically on offer, and importantly, share insights from real customer reviews to provide a balanced perspective.

Making an informed decision about your car rental can save you time, money, and potential headaches. Let's explore what Alamo Rent A Car in White Plains offers to local New Yorkers and visitors alike, ensuring you have the information you need for your next rental experience.

Location and Accessibility

Alamo Rent A Car is conveniently situated at 240 Airport Rd Ste 103, White Plains, NY 10604, USA. This address places it directly within the Westchester County Airport (HPN) terminal, making it highly accessible for travelers arriving by air. For New Yorkers flying into or out of HPN, the ability to pick up and drop off a rental car right at the airport is a significant advantage, eliminating the need for shuttles or additional transportation to off-site rental facilities. Alamo is typically located in the airport terminal across from baggage claim, which means a short walk from your flight to the rental counter.

For local residents of Westchester County and the surrounding areas, including parts of the Bronx, Fairfield County (CT), Putnam, and Rockland counties, the White Plains location offers good road accessibility. The airport is well-connected to major parkways and interstates such as the Hutchinson River Parkway, I-684, and I-287 (the Cross Westchester Expressway). This network of roads allows for relatively easy driving to and from the airport, even for those who are not flying. While public transportation options directly to HPN might be more limited compared to larger NYC airports, the convenience for those arriving by air or driving their personal vehicle to the location is high. The airport environment generally provides a clear and straightforward path to the rental counter and vehicle pick-up area, simplifying the overall process.

Services Offered

  • Wide Range of Vehicle Classes: Alamo typically offers a variety of vehicle categories to suit different needs and budgets. This usually includes economy cars, compact cars, mid-size sedans, full-size sedans, SUVs (small, mid-size, standard, and full-size), minivans, and sometimes specialty vehicles like convertibles.
  • Daily, Weekly, and Monthly Rentals: Customers can rent vehicles for various durations, from short daily trips to extended weekly or monthly rentals, providing flexibility for different travel plans.
  • Online Check-in and Self-Service Kiosks: Alamo often provides options for accelerated check-in online or through self-service kiosks at the counter. This aims to reduce wait times and streamline the pick-up process, allowing customers to get on the road faster.
  • After-Hours Return: For customers returning vehicles outside of regular business hours, Alamo typically offers an after-hours return service, usually involving designated parking spaces and a drop box for keys located at the rental counter inside the airport terminal.
  • Additional Driver Option: Spouses or domestic partners who meet the age and driver's license requirements are often authorized as additional drivers at no extra charge. Other additional drivers may incur a small daily fee.
  • Various Protection Options: Customers are offered various protection products such as Collision Damage Waiver (CDW) and Personal Effects Coverage (PEC), though these are optional and customers are encouraged to check their personal insurance policies.
  • Fuel Options: Different fuel options are usually available, allowing customers to prepay for a full tank, have Alamo refill the tank upon return, or refuel the car themselves before returning.

Features / Highlights

  • On-Airport Convenience at HPN: Being located directly at Westchester County Airport (HPN) is a significant feature, offering unparalleled convenience for travelers flying into or out of the airport, allowing for quick and easy access to rental vehicles without the need for shuttles.
  • Streamlined Pick-up Options: Alamo often provides self-service kiosks and accelerated online check-in, which can contribute to a faster pick-up process, a highlight for customers looking to minimize wait times.
  • Diverse Fleet for Various Needs: The availability of different car classes, from economy to SUVs, means that customers can often find a vehicle that fits their specific travel requirements, whether for budget-conscious trips or more spacious family travel.
  • Variable Customer Service Experience: While some customers have reported "quick and easy" pick-up experiences and staff who were "a joy to talk to" and "didn’t try to get us to upgrade," indicating positive interactions, other reviews highlight significant issues such as "Terrible Service," "Renting out unsafe cars," "filthy" vehicles with "terrible odor" and "broken air conditioning," and a lack of response to refund requests. This variability in customer experience is a notable feature.
  • Direct Airport Access: For those arriving by air, the ability to go directly to the Alamo counter inside the terminal (across from baggage claim) and then to the vehicle is a key convenience factor.

Contact Information

Address: 240 Airport Rd Ste 103, White Plains, NY 10604, USA

Phone: (844) 370-9814

Mobile Phone: +1 844-370-9814

Conclusion: Why this place is suitable for locals

For New Yorkers, particularly those in Westchester County and the surrounding areas, Alamo Rent A Car at Westchester County Airport (HPN) offers a convenient, on-airport option for car rental needs. Its location directly within the airport terminal makes it highly suitable for locals who are flying out of or into HPN, providing a seamless transition from air travel to ground transportation. This eliminates the need for separate shuttles or off-site travel, which is a major time-saver and convenience factor in our busy region.

The accessibility of this branch from major Long Island and Westchester roadways also makes it a viable choice for residents who simply need a rental car for local use, whether for a weekend trip, a temporary replacement vehicle, or an extended family visit. The promise of self-service kiosks and online check-in can appeal to New Yorkers who value efficiency and want to minimize their time at the rental counter. The variety of vehicles typically available also means that many common car rental needs, from economical compacts to family-friendly SUVs, can theoretically be met at this location.

However, it is crucial for local users to be fully aware of the mixed customer experiences reported. While some have praised the "quick and easy" process and friendly service, other significant complaints about receiving "unsafe cars" with "bald tires," "filthy" interiors, "terrible odor," and "broken air conditioning," coupled with a lack of responsiveness to refund requests, cannot be overlooked. For a local New Yorker, reliability and vehicle safety are paramount. Therefore, while the location and the potential for a swift rental process are appealing, it is highly advisable for any prospective renter at this specific Alamo branch to thoroughly inspect the vehicle before driving off, document any issues immediately, and be prepared to address potential challenges with customer service if problems arise.

In summary, Alamo Rent A Car at HPN in White Plains holds the appeal of airport convenience and a range of vehicles. It is suitable for locals seeking an accessible rental point for their travel or personal needs. However, due diligence and vigilance regarding vehicle condition and customer service follow-up are strongly recommended to ensure a satisfactory experience at this particular location.

Alamo Rent A Car Details

  • From the business

  • Identifies as women-owned
  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Alamo Rent A Car Location

Alamo Rent A Car

240 Airport Rd Ste 103, White Plains, NY 10604, USA

Alamo Rent A Car Reviews

An average rating of ★4.1 from 122 user reviews.

pricesairportpickupcleancheckdeskareamoneydocumentsthe rental

★ 5★ 4★ 3★ 2★ 1

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