Angel Wheels Transportation, Inc

- 631 Morse Ave, Schaumburg, IL 60193

Introduction / Overview

When it comes to specialized transportation for residents in the Illinois region, particularly those needing wheelchair accessibility, reliability and compassion are non-negotiable. Angel Wheels Transportation, Inc. is not a conventional "car rental" service, but rather a dedicated, professional provider of Non-Emergency Medical Transportation (NEMT). Operating out of Schaumburg, IL, since 2009, this service has established itself as an indispensable resource for individuals dependent on wheelchairs, seniors, and their families across the Chicago metropolitan area. Their core mission is beautifully simple yet profoundly important: to provide the "best transportation under heaven" by prioritizing the safety, dignity, and comfort of every passenger.

For many Illinois families, arranging transport for a loved one with mobility challenges can be a significant source of stress. Angel Wheels Transportation, Inc. steps in to eliminate this worry, offering a critical bridge to essential destinations like doctor's offices, rehabilitation centers, and hospitals. Their entire operation is built on the pillars of Trust, Safety, Security, and Competence. They understand that they are transporting people—not freight—and that their passengers are often frail and vulnerable, dependent on others for assistance. This foundational understanding ensures that every trip is handled with the highest level of professional care and empathy. They focus exclusively on providing meticulously safe, clean, and comfortable transportation, a commitment that has earned them a reputation for excellence among healthcare professionals and families alike throughout the northwest suburbs.

The company’s reputation is reflected in the enthusiastic testimonials from their patrons. For instance, a customer review highlights the exemplary personal service: "Bob was great. He is very professional and personable. He understood my family's needs and provided excellent service. His staff was polite and on time to pick my Dad up both days. We will use them again in the future when needed." Another family member shared their relief, stating, "A very nice drive drove my father-in law from a rehab to the hospital. The gentleman brought him to the surgery floor because my husband and I were running 10 minute late to meet the driver at the front door. I would recommend this company to anyone who needs someone transported." These real-world examples attest to the commitment of the Angel Wheels team to go above and beyond the standard expectation of a transport service.

Location and Accessibility

While the physical address for operations is centrally located within the northwest suburbs, the true accessibility of Angel Wheels Transportation, Inc. lies in its extensive service area across Illinois. Their office is situated at 631 Morse Ave, Schaumburg, IL 60193, USA, strategically placing them in the heart of the Chicago metropolitan region. This location allows them to efficiently dispatch their specialized fleet to serve a broad community.

The company proudly serves communities across northwestern Cook and northern DuPage counties, with pick-up locations cost-effectively centered in these areas. However, once a pick-up is secured, Angel Wheels Transportation, Inc. can facilitate transport to any destination within the greater Chicago Metro area and surrounding counties. This wide reach is crucial for Illinois residents, as it ensures access to major medical centers and specialists that may be located outside of their immediate local township.

For users in Illinois, the most important aspect of their location is not the brick-and-mortar office, but their comprehensive door-to-door service model. Their service is designed to be seamless and stress-free, meaning the passenger does not have to worry about the logistics of meeting a driver on the street or at a curb. Instead, the driver comes inside the residence or facility to assist the passenger from start to finish, which is a feature highly valued by the elderly and individuals with disabilities. Their vast operational footprint, combined with their commitment to door-to-door assistance, makes them an accessible and practical choice for specialized travel throughout Chicagoland. All trips need to be booked in advance, as they are a scheduled service and not an 'on-demand' operation, ensuring a controlled and punctual schedule for all passengers.

Services Offered

Angel Wheels Transportation, Inc. specializes exclusively in non-emergency transportation, a focus that allows them to maintain a consistently high level of professionalism and care specific to this niche. Their services are available for booking seven days a week, 365 days a year, including all major holidays, ensuring that critical medical access is not interrupted by calendar restrictions.

The core offerings available to Illinois residents include:

• Wheelchair Accessible Transportation: The primary service, designed for individuals who require travel in their personal wheelchair or who use a walker and need assistance.
• Non-Emergency Medical Appointments: Providing reliable, safe transport to and from doctors’ offices, hospitals, rehab facilities, dialysis centers, and other essential medical services.
• Transport from Rehab/Hospital Discharge: Assisting in the stressful transition of a loved one being released from a facility back to their residence, ensuring they are safely returned inside their home.
• Social and Recreational Trips: Providing rides for necessary errands or approved social and recreational purposes, helping older adults and individuals with disabilities maintain their independence and community connection.
• Advance Trip Booking: All services must be scheduled in advance, allowing families to coordinate transport weeks or even months ahead of time for recurring appointments or planned procedures.
• Round-Trip Coordination: Managing both the drop-off and the eventual return pick-up, with drivers coordinating with medical office staff to minimize patient wait times after their appointment is complete.

Features / Highlights

What truly differentiates Angel Wheels Transportation, Inc. in the competitive specialized transport market are the features that underscore their compassionate and comprehensive care model. Their attention to detail goes far beyond simply getting a passenger from Point A to Point B. They have meticulously thought through the entire experience, prioritizing passenger comfort and security every step of the way.

Key highlights and features of their service include:

• Fully Wheelchair-Equipped Vehicles: Their vans are fitted with commercial-grade, secure wheelchair lifts, eliminating the need for the passenger to get out of their chair to enter the vehicle. This is a crucial safety and comfort benefit.
• Door-Through-Door Service: Drivers provide full assistance from inside the initial building (residence, hospital room, etc.), wheeling the passenger out to the vehicle, securing them, and then escorting them directly into the medical office or final destination building upon arrival. They will even sign them in with the staff.
• Loaner Wheelchairs Provided: For passengers who only use a walker or do not have a wheelchair readily available, all vehicles are equipped with a heavy-duty loaner wheelchair, ensuring safe and comfortable seating on and off the lift and throughout the trip.
• Advanced Safety Restraints: Safety is paramount, with all wheelchairs secured inside the vehicle using four special restraints that lock into the floor, coupled with an integrated lap and shoulder belt for the passenger. Every person in the vehicle is required to be safely secured.
• Attendant/Companion Rides Free: A significant benefit for families in Illinois is that one attendant or companion is always welcome to travel with the passenger at no additional charge, offering extra peace of mind and support during the trip.
• Post-Appointment Follow-up: The company understands that wait times are a major concern. They coordinate the return trip by leaving a contact card with office staff, who call once the appointment is finished. The average wait time for a return pick-up is reliably managed to 30 minutes or less.
• Home Safety Check: For passengers traveling alone, the driver will not only ensure their safe return inside their residence but will also confirm they are settled and okay before locking the door on departure.

Contact Information

For scheduling or inquiries regarding non-emergency medical transportation services in the Illinois suburbs, Angel Wheels Transportation, Inc. can be reached at their primary Schaumburg office.

Address: 631 Morse Ave, Schaumburg, IL 60193, USA

Phone: (630) 534-6900

Mobile Phone: +1 630-534-6900

What is Worth Choosing

Choosing Angel Wheels Transportation, Inc. means selecting a service that is wholly dedicated to the comfort, safety, and well-being of its passengers. For Illinois residents seeking specialized transportation, especially for medical necessity, the decision comes down to trust and quality of care. Their unwavering focus on non-emergency, wheelchair-accessible transport, combined with their decade-plus of operation since 2009, speaks to their deep commitment to the community.

It is their operational excellence and compassionate methodology that truly make them stand out. The fact that their drivers are trained to provide a level of assistance that is closer to a personal escort—taking the passenger from their door directly to the exam room check-in desk—removes immense logistical burden from the passenger and their family. This full-service, door-through-door model is a primary reason why medical facilities and private families recommend their service. Furthermore, the commitment to safety, from the rigorous securing of the wheelchair to the comprehensive background checks and training of every driver, ensures a secure journey every time.

The positive experiences shared by local customers, praising the staff as "professional and personable" and highlighting the drivers' willingness to "bring him to the surgery floor" when the family was late, confirm that their actions align with their mission. In an area as large and busy as the Chicago Metro region, having a reliable and caring partner for essential medical transport is invaluable. Angel Wheels Transportation, Inc. offers not just a ride, but a promise of safety, dignity, and punctual, stress-free travel, making them the superior choice for specialized transport in northwestern Illinois.

Angel Wheels Transportation, Inc

631 Morse Ave, Schaumburg, IL 60193, USA