Avis Car Rental

- 1000 E Maple Rd, Birmingham, MI 48009

For residents across Michigan, the need for a temporary vehicle is a common occurrence. Whether your car is undergoing service, you're planning a weekend getaway up north, or you require a specific type of vehicle for a special occasion, having a reliable and accessible car rental service in your community is incredibly convenient. Today, we're focusing on Avis Car Rental, located in Birmingham, Michigan, a branch of a globally recognized brand that aims to serve the transportation needs of our local community.

Avis Car Rental is a long-standing name in the car rental industry, known for its extensive fleet and services tailored to both leisure and business travelers. The Birmingham branch on East Maple Road functions as a local hub, providing car rental solutions for residents in Birmingham and the surrounding areas of Metro Detroit. Avis, as a brand, typically emphasizes a commitment to a diverse range of vehicles and a seamless rental experience. While the overall brand strives for consistency, individual branch experiences can vary. This particular location endeavors to offer the comprehensive services and vehicle options that Avis is known for, aiming to be a viable choice for Michiganders seeking flexible and dependable temporary transportation. Their approach is designed to integrate into the daily lives of locals who need a temporary vehicle solution for various personal or professional reasons.

Avis Car Rental in Birmingham is strategically located at 1000 E Maple Rd, Birmingham, MI 48009, USA. This address places the branch prominently on East Maple Road, a well-known thoroughfare in the heart of Birmingham. Its position is particularly convenient, being just one block east of Woodward Avenue and before Adams Road, making it highly accessible for residents not only within Birmingham but also from nearby communities such as Royal Oak, Bloomfield Hills, Troy, and Clawson.

The accessibility of this location is a significant advantage for local users. East Maple Road is a primary road, ensuring that finding the branch is straightforward, with clear visibility and signage. Unlike bustling airport rental counters, a neighborhood branch like this one often provides a more direct and potentially less congested experience for picking up and returning a vehicle. For those relying on rides from friends or family, or even ride-sharing services, the central location simplifies drop-off and pick-up logistics. The branch's typical operating hours are Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 9:00 AM to 1:00 PM. These hours are designed to accommodate the daily schedules of local residents, allowing for convenient pick-ups and returns that fit into busy routines. Avis also offers a free pick-up service, where you can call the location directly to arrange for them to pick you up, further enhancing convenience for Michiganders needing a ride to the rental office.

Avis Car Rental, including its Birmingham branch, offers a comprehensive range of services and vehicle types to cater to diverse customer needs:

• Diverse Vehicle Fleet: Customers can generally choose from a broad selection of vehicles, including fuel-efficient economy and compact cars for efficient local travel, comfortable mid-size and full-size sedans for everyday use, and larger options like SUVs and minivans for families or groups needing more space. Depending on inventory, premium and luxury vehicles may also be available for special occasions or business travel.
• Flexible Rental Durations: Whether you need a vehicle for a few hours, a single day, a weekend trip, a full week, or even a long-term rental, Avis provides flexible options to align with your specific schedule and needs. This includes short-term, one-day, weekend, and monthly car rental options.
• Avis Preferred Program: This loyalty program offers expedited service, allowing members to bypass the counter at many locations, choose their preferred vehicle, and earn points for free rental days. Benefits can include free upgrades and express checkout.
• Optional Add-ons: To enhance the rental experience, various optional add-ons are available, such as GPS navigation systems, child safety seats (infant, toddler, and booster), and SiriusXM satellite radio.
• Protection Plans: Avis offers a range of optional protection products, including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), designed to provide peace of mind during your rental period. It's always advisable to review these and your personal insurance coverage.
• Fuel Plans: Customers usually have choices regarding fuel, including prepaying for a full tank, having Avis refuel the vehicle upon return (with a service charge), or refilling the tank themselves before returning the car.
• One-Way Rentals: For those traveling between cities or needing to drop off a vehicle at a different Avis location, one-way rental options are available, providing significant convenience for inter-state or inter-city travel within Michigan and beyond.
• Unlimited Mileage Options: Many Avis rentals come with unlimited mileage, offering peace of mind for long road trips or extensive travel throughout Michigan without worrying about exceeding mileage limits.
• Free Pick-up Service: This neighborhood location offers a free pick-up service, where you can call the branch directly to arrange for them to pick you up from a local address and bring you to the rental office, subject to availability.

Based on the provided customer reviews, this Avis location, or rather the Avis/Budget brand as experienced by customers, has some significant areas of concern that serve as crucial "features" from a user perspective:

• Vehicle Condition and Preparation Issues: A major recurring problem is related to the readiness and condition of the vehicles. One customer reported being told a car had a "full tank of gas" when it actually had "no gas in the tank" and ran out on a busy road. Another found "low tire pressure" and later a "screw in the side wall of the tire" shortly after pickup.
• Poor Roadside Assistance: The reported roadside assistance was "entirely unhelpful" and offered slow, inconvenient solutions (2 hours to tow to an airport instead of a nearby gas station), forcing the customer to self-remedy.
• Unprofessional and Unaccommodating Staff/Management: Reviewers describe the service as "absolutely unprofessional." The "manager" was reported to have an "awful attitude" and blamed the customer for a tire issue, refusing to offer solutions like a different car or contact another Avis location. There was also a refusal to reimburse for fuel despite clear issues.
• Lack of Problem Resolution: Both scenarios indicate a failure to resolve critical customer issues effectively and empathetically, leading to significant inconvenience and dissatisfaction. The feeling of being "sent me on my way with a screw in the tire" is a major negative highlight.

It's important to note that some general online aggregators may show higher scores based on very limited or older data, but the recent specific feedback provided paints a challenging picture for this location or the linked operations.

To connect with Avis Car Rental in Birmingham for reservations or inquiries, please use the following contact details:

Address: 1000 E Maple Rd, Birmingham, MI 48009, USA

Phone: (248) 593-1328

Mobile Phone: +1 248-593-1328

For residents of Birmingham and the broader Michigan community, Avis Car Rental at 1000 E Maple Rd offers a local and accessible option for car rental needs. Its prime location on East Maple Road ensures ease of access for those in the surrounding Metro Detroit area, whether they're picking up a replacement vehicle or preparing for a trip. The branch generally provides the wide range of vehicles and services typical of Avis, positioning itself as a potential solution for various transportation requirements, including the convenient pick-up service for locals.

However, for Michiganders considering this Avis branch, it is crucial to approach with caution, as indicated by the highly concerning customer reviews provided. While the brand itself is well-established, the reported issues with vehicle condition, lack of fuel, unhelpful roadside assistance, and particularly the unprofessional and unaccommodating staff behavior are significant red flags. These experiences suggest potential inconsistencies in service delivery at this specific location. Therefore, while the convenience of a local Avis branch is appealing, potential renters should consider verifying vehicle readiness upon pickup, thoroughly checking all aspects (like fuel level and tire condition), and be prepared for potential challenges in problem resolution. For crucial travel plans, having a backup strategy might be a prudent step to ensure a smooth and stress-free car rental experience in Michigan.

Avis Car Rental

1000 E Maple Rd, Birmingham, MI 48009, USA